Robotic Process Automation (RPA) Annual Report 2019 – Laying the Foundation for a Light-touch Organization
Robotic Process Automation (RPA) is a key enabler of enterprise automation. It is rapidly gaining traction across industries and geographies, as more and more enterprises become aware of its benefits: cost reduction, increased operational efficiencies and quality, increased workforce productivity, enhanced customer and employee experience, and quick time-to-value. The global RPA independent software vendor market surpassed US$1 billion in 2018, with over two-thirds of the revenue coming from software licenses. Encouraged by a growing number of success stories and word-of-mouth publicity, many enterprises, Global In-house Centers (GICs), and service providers are investing in RPA. However, RPA is a burgeoning market with technologies that are relatively new to many potential buyers in terms of product features, deployment options, training & support, partner ecosystem, and commercial models. The technologies are also evolving, with an expanding feature set and increasing richness of functionality. In this report, we take a detailed look at the RPA market, including market sizing and adoption trends, insights from buyer satisfaction surveys, key challenges in enterprise RPA journey, solution characteristics, technology trends, RPA vendor landscape, and outlook for 2019-2021.
This report is available to members.