Process Mining – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020

Process Mining is a key enabler to achieve process excellence and automation in organizations’ digital transformation journeys. While the concept of process mining has been around as a topic of academic interest, it has recently gained currency in the context of enterprise automation and digital transformation. Process mining solutions leverage event logs generated by information systems such as ERP, CRM, HCM, and SCM to reconstruct a virtual view of a business process. It is rapidly gaining traction across industries and geographies, as more enterprises are becoming aware of its benefits. Adoption of process mining solutions can not only help enterprises achieve cost savings and operational efficiency by optimizing processes, but also enhance employee experience through better resource allocation. Selecting the right enterprise-grade process mining technology partner(s) is critical to its success. However, process mining is a burgeoning market with technologies that are relatively new to many potential buyers in terms of product features, deployment options, training & support, partner ecosystem, and commercial models. The technologies are also evolving, with an expanding feature set and increasing richness of functionality.