ImageOfReport V1 2021 03 10

Post-COVID-19 Scenario:
The Road Ahead for GBS Organizations

GBS organizations are truly at an inflection point — they are reevaluating and revisiting their talent strategy, workforce planning, technology adoption initiatives, and operating models.

Getting to the Other Side of the Inflection Point

Over the past few years, Global Business Services (GBS) organizations and third-party service providers have played a key role in supporting enterprise operations. Challenges at the enterprise level, in the aftermath of the ongoing economic slowdown and pandemic, are impacting and will continue to impact these entities as well. However, the in-house model has matured over the years and developed greater resilience and value-adding differentiators.

In this report, we highlight:

  • Enterprise priority areas amid COVID-19
  • The role played by GBS organizations in these disruptive times
  • Differentiation levers that will further strengthen the GBS value proposition

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