GBS organizations are truly at an inflection point — they are reevaluating and revisiting their talent strategy, workforce planning, technology adoption initiatives, and operating models.
Over the past few years, Global Business Services (GBS) organizations and third-party service providers have played a key role in supporting enterprise operations. Challenges at the enterprise level, in the aftermath of the ongoing economic slowdown and pandemic, are impacting and will continue to impact these entities as well. However, the in-house model has matured over the years and developed greater resilience and value-adding differentiators.
In this report, we highlight: