Virtual Events
Join us on our webinars and virtual roundtables for insights that help you make important decisions with confidence
Join us on our webinars and virtual roundtables for insights that help you make important decisions with confidence
February 27, 2019
Originally presented live on Wednesday, February 27, 2019 This 18-minute on-demand webinar is the second in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers. As enterprises increasingly adopt the Shared Services Center (also known as Global In-house Center or GIC) model, they often grapple with questions regarding the [...]
February 26, 2019
Webinar held on Tuesday, February 26, 2019 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST Download the Presentation The global sourcing market seems to be increasingly dynamic these days, driven in no small part by the development of disruptive technologies and the resulting transition from an arbitrage-first to a digital-first model. These changes are impacting [...]
January 31, 2019
Complimentary 60-minute webinar held on Thursday, January 31, 2019 | 7 a.m. CST, 8 a.m. EST, 1 p.m. GMT, 6:30 p.m. IST Download the presentation Preview of the findings and insights we’ll be discussing: How does your approach to Shared Services (or Global In-house Center) talent create cost, operational, and strategic impact? How do best-in-class GICs acquire talent with niche [...]
December 13, 2018
Complimentary 60-minute webinar held on Thursday, December 13, 2018 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST Preview of the findings and insights we’ll be discussing: Talent – finding, retaining, upskilling/reskilling – is a hot topic; we’ll share insights into the real business impact of the talent challenge Business growth is also top of mind [...]
December 06, 2018
Originally presented live on Thursday, December 6, 2018 This 25-minute on-demand webinar is the first in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers. This must-see session addresses how to: • Articulate business objectives, the center’s role, and its anticipated business impact • Evaluate setup options, including location, [...]
December 05, 2018
Wednesday, December 5, 2018 | 11:00 a.m. EDT | Hosted by Cognizant with featured speaker, Chirajeet Sengupta, Partner, Everest Group Banking will remain relevant in the coming years, but banks as we know them may not. This is due to a new consumption paradigm, compelling banks to pivot from banking-as-a-product to banking-as-a-lifestyle. As banks evolve beyond selling products to selling [...]
November 29, 2018
Complimentary 60-minute webinar held on Thursday, November 29, 2018 Intriguing research findings we’ll address: Enterprises are moving away from input-based pricing in both BPO and ITO contracts … but how, what, why, when and where? We’ll share the details One of the key drivers of positive business outcomes is who initiated the move to outcomes- and outputs-based pricing, but [...]
November 15, 2018
Complimentary 60-minute webinar held on Thursday, November 15, 2018 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST Questions we’ll address: How do Pinnacle Enterprises leverage Contact Center Outsourcing (CCO) to drive a better customer experience, and what uptick in business impact do they realize? What key practices and capabilities do Pinnacle Enterprises deploy to realize [...]
November 07, 2018
Complimentary 60-minute webinar held on Wednesday, November 7, 2018 | 11 a.m. PST, 1 p.m. CST, 2 p.m. EST Infrastructure is the backbone of every digital transformation, enabling all the technologies that power the digital era. The success of your enterprise’s business strategy will increasingly depend on next-generation infrastructure advances that cost effectively deliver new capabilities and free up IT [...]
October 25, 2018
Thursday, October 25, 2018 | 2 p.m. EST | Hosted by IBM with featured speaker, Sarah Burnett, EVP and Distinguished Analyst, Everest Group Automation is on every enterprise’s agenda but many are struggling to make their vision a reality. Others are challenged keeping that vision up to date in a rapidly changing technological landscape. Sound familiar? Join this webinar to [...]
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