Shared services has moved out of the “back office”

Leading global business services programs drive innovation, contribute top-line business impact, and enable growth in new markets

How we help you set up your GBS / shared services center

We assist enterprises in setting up their shared services centers – also known as Global In-house Centers (GIC), captives, or Global Business Services (GBS) – through a range of services, including strategy and operating model design, location selection, business case development, and implementation program management (PMO) support. Our research-informed approach helps clients make the right decisions across the key elements of their delivery center.

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video | webinar

Shared Services Talent Priorities

Michel Janssen, Chief Research Officer

Three talent strategy takeaways for shared services centers based on our talent-related Pinnacle Model® Analysis .


Setting up your global business services (GBS) / shared services center

Our GBS / shared services setup on-demand webinar series helps service delivery leaders set up effective shared services centers. These brief, targeted programs share our best practices for crafting and executing an implementation strategy with insights into how to optimize your time, effort, and investments to achieve desired objectives.

The five-part series covers all aspects of delivery center setup:

(1) Key Elements of a GBS / Shared Services Setup

This 25-minute on-demand webinar is the first in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

(2) Models for a GBS / Shared Services Setup

As enterprises increasingly adopt the shared services center model, they often grapple with questions regarding the key set-up elements.  This 18-minute on-demand webinar covers topics to answer these questions.

(3) One Key "Do" and and One Key "Don’t" for Setting Up GBSs / Shared Services

This 9-minute on-demand webinar focuses on one "do" and one "don’t" in the three key stages of establishing a delivery center. While there are many practices to consider, this session covers the ones which maximize the odds for success.

(4) Rise in Insourcing and How to Identify Its Need in Your Enterprise

This 7-minute on-demand webinar is the fourth in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

(5) How to Undertake a Successful Insourcing Journey

This 6-minute on-demand webinar is the fifth in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Our global business services / shared services experts

Recent GBS / Shared Services reports

View All
Webinar Deck: Sustaining Momentum: Key Priorities for GBS Leaders Amid Economic Uncertainty

In the past, GBS organizations have displayed resilience – tackling the ongoing pandemic and intensified t[...]

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Webinar Deck: Sustainability in the New Year: Follow Through on Resolutions for People and the Planet

Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. [...]

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Webinar Deck: Why GBS Change Management is the Key to Added Value and ROI

Change management is a work in progress for most Global Business Services (GBS) organizations. For stakeholders and users alik[...]

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Future of Work: Shift to Hybrid Delivery Models

This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us Hybrid delivery models are[...]

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Please let us know how we can help you on your journey.

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