Shared services has moved out of the “back office”

Leading global business services programs drive innovation, contribute top-line business impact, and enable growth in new markets

How we help you set up your GBS / shared services center

We assist enterprises in setting up their shared services centers – also known as Global In-house Centers (GIC), captives, or Global Business Services (GBS) – through a range of services, including strategy and operating model design, location selection, business case development, and implementation program management (PMO) support. Our research-informed approach helps clients make the right decisions across the key elements of their delivery center.

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video | webinar

Shared Services Talent Priorities

Michel Janssen, Chief Research Officer

Three talent strategy takeaways for shared services centers based on our talent-related Pinnacle Model® Analysis .

CONTACT Michel

Setting up your global business services (GBS) / shared services center

Our GBS / shared services setup on-demand webinar series helps service delivery leaders set up effective shared services centers. These brief, targeted programs share our best practices for crafting and executing an implementation strategy with insights into how to optimize your time, effort, and investments to achieve desired objectives.

The five-part series covers all aspects of delivery center setup:

(1) Key Elements of a GBS / Shared Services Setup

This 25-minute on-demand webinar is the first in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

(2) Models for a GBS / Shared Services Setup

As enterprises increasingly adopt the shared services center model, they often grapple with questions regarding the key set-up elements.  This 18-minute on-demand webinar covers topics to answer these questions.

(3) One Key "Do" and and One Key "Don’t" for Setting Up GBSs / Shared Services

This 9-minute on-demand webinar focuses on one "do" and one "don’t" in the three key stages of establishing a delivery center. While there are many practices to consider, this session covers the ones which maximize the odds for success.

(4) Rise in Insourcing and How to Identify Its Need in Your Enterprise

This 7-minute on-demand webinar is the fourth in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

(5) How to Undertake a Successful Insourcing Journey

This 6-minute on-demand webinar is the fifth in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Our global business services / shared services experts

Recent GBS / Shared Services reports

View All
Webinar Deck: 5 Success-driving Actions GBS Organizations Need in 2022

On January 13, Everest Group hosted a webinar titled, "5 Success-driving Actions GBS Organizations Need in 2022." Whet[...]

Read Report

Technology Services Talent Handbook – Do You Have the Right Locations in Your Delivery Portfolio?

Technology services have become critical for enterprises to ensure continued engagement and superior[...]

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IT Teams' Expectations for Their Leaders – Capturing the Voice of IT Employees

This document is available only to Talent Excellence members. For information on membership, please contact us The on[...]

Read Report

The Next Wave of Automation in Global Business Service (GBS) Organizations: What Lies Ahead?

In the last few years, many GBS centers have scaled up automation adoption and are now playing a key role [...]

Read Report

How can we engage?

Please let us know how we can help you on your journey.

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Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues