Job Title: Sales Development Representative (SDR)
Location City: United States(Remote)
Industry: Research and Advisory Services
Company: Everest Group
About Everest Group
Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.
Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group
Job Overview
We are seeking a driven and customer-focused Sales Development Representative (SDR) to manage a variety of inbound requests and inquiries from potential clients as well as play a key role in building out our account engagement team through the establishment of processes, campaigns and relationship-first activities. The Inbound SDR will play a critical role in qualifying leads, providing information about our products or services, and guiding prospects through the early stages of the sales process. This position requires exceptional writing and communication skills, a strong customer service orientation, and the ability to effectively engage with leads to understand their needs and preferences. As a key member of the team, you will have the opportunity to help us design an ideal customer journey for prospects and collaborate on effective communications and account-based marketing practices.
Key Responsibilities
- The Sales Development Representative will be responsible for setting up meetings between prospective clients and Sales by:
- Qualifying and conducting outreach to leads from marketing.
- Identifying and conducting outreach to new potential contacts for Everest Group’s services.
- Researching companies and persons and staying up to date on market trends.
- Creating and executing email, phone, and LinkedIn campaigns.
- Pipeline Management: Document all interactions and updates in CRM software, ensuring accurate and up-to-date records of lead status and progress.
- Collaboration: Coordinate with the sales team to transition qualified leads and facilitate smooth handoffs for further engagement.
- Continuous Improvement: Analyse trends and feedback from inbound inquiries to identify opportunities for process improvement and enhance the overall customer experience.
- Customer Relationship Management: Nurture relationships with prospects who are not immediately ready to purchase, maintaining regular communication to stay top-of-mind until they are ready to move forward.
- Knowledge Sharing: Stay informed about industry trends, competitor offerings, and product updates to effectively communicate value propositions and differentiate our solutions.
- This role will drive the creation of campaign playbooks and best practices for outreach activities as we build out the team and establish a demand generation framework that works.Written communication skills and the ability to create campaigns and draft email responses that are highly targeted and relevant to a professional B2B audience is essential.
- Creative and innovative approaches to writing, crafting personalized experiences, and campaign creation alongside our collaborative team will be a significant part of this role as we look to build relationships and drive demand through nurture and engagement campaigns.
Experience, Education, and Skillset
We are seeking a high calibre individual to maintain our exceptional standards. This person should have:
Required:
- 2-5 years of proven work experience as a Sales Development Representative, Sales Account Executive, or similar.
- Proven track record of proactive lead/opportunity generation for sales
- Experience with Salesforce, Outlook, and MS Office
- Understanding of sales performance metrics
- Excellent written and verbal communication skills
- Hands-on experience with multiple sales techniques (Email and LinkedIn)
- Commitment to creating quality customer-centric experiences
Nice to have:
- Experience in the global research industry and/or outsourcing/service provider space.
- Prior selling experience to Service Providers and Fortune 1000 Enterprises.
- Knowledge of ABM and account-based marketing oriented best practices is a plus.
- Degree in Marketing, Business, or relevant field.
We believe that to be successful in this role, the incumbent should possess the following skills and behavioural traits:
- Strong work ethic to remain steadfast in delivering results.
- Dedication to improvement and personal development.
- Proactive, persistent, and disciplined.
- Ability to multi-task and remain organized.
- The ability to think strategically and prioritize successfully.
- Be able to engage senior executives with appropriate gravitas and industry context.
- Be able to operate successfully in a fast-growing, highly fluid environment in a highly disciplined and collaborative manner.
- The candidate must be a fast learner.
Remote Work and Travel (Including International): The candidate must be comfortable with a combination of remote work and travel, with the flexibility to work from home when not traveling and travel as needed to client sites, conferences, training sessions or company events, both domestically and internationally. The ability to maintain productivity and communication while on the road, including during international trips, is essential.
Everest Group complies with the GDPR, CCPA/CPRA and other data protection regulations.
For more information on how Everest Group processes your personal information, please read our Privacy Notice (www.everestgrp.com/privacy-notice-for-applicants-employees-and-contractors/). By submitting this application, you indicate that you have read and understand our privacy terms and consent to the processing of your personal information by us. To exercise your data subject rights under GDPR, CCPA/CPRA you can fill in our form available at Data Rights – Everest Group (everestgrp.com). You can email your data protection request to [email protected].
Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.
