Digital transformation changes objectives – it shifts the focus from cost to results and experience.
We believe three vital tenets of effective vendor management and governance stand the test of time.
There’s a big difference between knowing what needs to be done and actually implementing and executing it effectively. Allocating the right resources – experience managing service providers and the nuances of outsourced services in an increasingly digital world – is critical to achieving positive results.
Governance is successful only when both the buyer and provider are successful. Models should be designed with a joint relationship management structure and processes to drive cooperation. A true win-win partnership motivates both parties to deliver value beyond the metrics.
Everyone needs to be on the same page – particularly in today’s ever-changing digital environment. A mutually developed, flexible playbook is essential to align all parties to achieve, or exceed, the overall business goals.
For years, the three-tier governance structure was standard in almost all application services proposals submitted to enterprise buyers. However, after years of inertia, this approach is finally being challenged, with the focus shifting from governance as a "delivery construct" to "value enabler."
Our expertise and knowledge of the latest trends in digital services support your need to position vendor management and governance as a value enabler.
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