Our Conversations with Leaders LinkedIn Live series, a part of Everest Group’s GBS Leadership Exchange, features GBS executives who have shown significant leadership and innovation in GBS.
Watch the episodes on-demand or join live to learn from and interact in the peer-to-peer discussions on the transformative journeys – including the challenges and rewards — renowned leaders are undertaking in the GBS space.
The fundamentals of the GBS model have been challenged by various external factors in recent years, including digital technology development, pandemic-induced remote/hybrid delivery growth, talent shortage, and stress-testing of organizations’ Business Continuity Planning (BCP) or agility. As a result, prevalent GBS maturity and success measures are becoming less effective in helping GBS organizations plan their future strategies.
Everest Group interacted with GBS leaders in more than 50 GBS organizations to establish five GBS personas (defining the nature of GBS organizations based on their attributes and personalities). These personas are built on a strong foundation and the success of our earlier GBS maturity/evaluation frameworks but capture new capabilities that will define GBS in the future – a borderless organization that is integrated with the enterprise.
In this report, we study:
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Rohitashwa Aggarwal, Vice President, GBS Research and Advisory, at Everest Group, will lead a conversation live on LinkedIn with the inspirational leader, Serge de Vos of Anheuser-Busch InBev as they talk about his journey of taking their GCC from a low-cost service delivery center to a truly strategic partner for Ab InBev, delivering approx. 5 times impact than cost arbitrage provided by the GCC.
In this episode, we dive into the transformation Serge and his team initiated including how they measure impact, key changes they implemented in the GCC’s operating model, and the biggest challenges they faced along the way.
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