Category: IT Security

Mainframe Services PEAK Matrix® Assessment 2024

Mainframe Services

Mainframe services remain a cornerstone of enterprise IT infrastructure due to their unparalleled capacity to handle massive processing requirements. Known for their robust performance and reliability stemming from their distinct computing architecture, mainframe systems continue to play vital roles in various industries. However, the rapid pace of cloud transformation initiatives has prompted enterprises to reassess their mainframe setups, prioritizing integration and modernization efforts. The scarcity of skilled resources further drives this evaluation process. Enterprises actively seek innovative solutions from partners to facilitate swift application migration, intelligent optimization, and seamless integration into modern hybrid environments. In response, providers are evolving their offerings to meet these demands and provide value-added solutions.

Mainframe Services

What is in this PEAK Matrix® Report

In this report, we assess 17 mainframe Service Providers (SPs) featured on Mainframe Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.


Contents: 

In this report, we:

  • Examine the market impact, vision, and capabilities of 17 SPs focused on mainframe services
  • Study providers’ key strengths and limitations
  • Evaluate enterprise sourcing considerations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s RFI process for the calendar year 2024, interactions with leading mainframe SPs, client reference checks, and an ongoing analysis of the mainframe services market

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Enterprise Immersive Experience Services PEAK Matrix® Assessment 2024

Enterprise Immersive Experience Services

As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. Despite its early development, enterprises are increasingly recognizing its value and are poised to increase investments in this field. This market is driven by the surging consumer demand for immersive and captivating experiences, presenting numerous opportunities for enterprises across various sectors. The potential applications of immersive technology span diverse areas, such as immersive marketing, enhanced customer experiences, improved employee training, and the facilitation of live virtual events and digital asset trading.

Advances in Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) technologies are propelling this growth, offering users and enterprises immersive content experiences. The integration of immersive technologies across sectors such as Banking, Financial Services, and Insurance, manufacturing, retail, education, gaming, healthcare, hi-tech, and entertainment is reshaping consumer behaviors and creating new opportunities for engaging experiences. The expanding market is further fueled by rising investment in immersive technology and Web 3.0, indicating a promising future for immersive experience services across industries.

Enterprise Immersive Experience Services

What is in this PEAK Matrix® Report

In this report, we assess 16 immersive experience service providers featured on the Enterprise Immersive Experience Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.


Contents: 

In this report, we:

  • Evaluate 16 leading immersive experience service providers on Everest Group’s PEAK Matrix® evaluation framework
  • Share the characteristics of Leaders, Major Contenders, and Aspirants in the market
  • Assess providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The study is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading technology providers, client reference checks, and an ongoing analysis of the immersive experience services market

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Application Transformation Services PEAK Matrix® Assessment 2024 – Europe

Application Transformation Services – Europe

As customers’ needs evolve and businesses strive for greater efficiency, the importance of application transformation has substantially increased for enterprises. Enterprises are actively embracing transformation efforts to fully leverage emerging technologies and transition from outdated legacy systems. Amid ongoing macroeconomic uncertainty, European enterprises are prioritizing application transformation initiatives to unlock business value at every stage of their transformation. Furthermore, there is a persistent emphasis on sustainability, compliance, and regulatory adherence.

In response, service providers are enhancing their offerings through strategic partnerships with technology and platform providers and developing IPs to maximize RoI and gain enterprise confidence. Additionally, they are making substantial investments to expand their regional delivery centers in Europe to strengthen local service delivery and ensure better proximity to customers.

Application Transformation Services

What is in this PEAK Matrix® Report

 In this report, we examine the dynamics of the European application transformation service provider landscape and assess 26 application transformation service providers featured on Everest Group’s Application Transformation Services PEAK Matrix® – Europe. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. 


Contents: 

In this report, we examine:

  • Everest Group’s services PEAK Matrix® evaluation of 26 application transformation service providers
  • The characteristics of Leaders, Major Contenders, and Aspirants in the provider landscape
  • Providers’ key strengths and limitations

Scope:

  • All industries
  • Geography: Europe
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading application transformation service providers, client reference checks, and an ongoing analysis of the application transformation services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment 2024

Analytics and Artificial Intelligence (AI) Services Specialists

Amid the macroeconomic headlines, many enterprises seek a proven RoI track record before committing to investments in Analytics and AI. Additionally, a stringent regulatory environment is prompting enterprises to cautiously approach the adoption of generative AI. These enterprises are seeking assistance from analytics and AI services specialists to run pilot projects and scale up implementations. This demand is driving providers to invest in deepening their data, analytics and AI capabilities and expanding their industry knowledge.

Analytics and Artificial Intelligence (AI) Services Specialists

What is in this PEAK Matrix® Report

 In this report, we assess 26 analytics and AI services specialists featured on the Analytics and AI Services Specialists PEAK Matrix® 2024.
 

Contents: 

This report features detailed profiles of 26 analytics and AI services specialists and includes:

  • Everest Group’s PEAK Matrix® evaluation of analytics and AI service providers, categorizing them into Leaders, Major Contenders, and Aspirants
  • Providers’ key strengths and limitations

Scope:

  • Industry: data and analytics
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar years 2022 and 2023 H1 (January-June), interactions with leading analytics and AI services specialists, client reference checks, and an ongoing analysis of the analytics and AI services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Unified Communication & Collaboration (UCC) Specialist Services PEAK Matrix® Assessment 2024

Unified Communication & Collaboration (UCC) Specialist Services

As the hybrid workplace model solidifies its position as the new norm for enterprises, the demand for seamless communication and collaboration services continues to surge unabated. Enterprises strive to adapt to the ever-evolving Unified Communication and Collaboration (UCC) landscape. In parallel, the UCC market is evolving due to innovative offerings centered around AI, generative AI, Copilots, immersive collaboration, and integrated security measures, acting as accelerators for growth.

Amid this transformative landscape, enterprises are constantly seeking providers capable of delivering comprehensive UCC solutions while adeptly navigating the intricate interplay between Employee Experience (EX), productivity enhancement, and cost optimization. The indispensability of UCC services specialists has never been more pronounced, as these specialists swiftly cement their role within broader digital workplace services engagements, either autonomously or in strategic collaboration with other providers and technology innovators, owing to their unique value proposition and focused expertise.

Unified Communication & Collaboration (UCC) Specialist Services PEAK Matrix® Assessment 2024

What is in this PEAK Matrix® Report

In this report, we assess 10 UCC specialist service providers featured on Everest Group’s Unified Communication and Collaboration (UCC) Specialist Services PEAK Matrix® Assessment 2024 and highlight the strengths and limitations of each provider.
 

Contents: 

This report features 10 UCC specialist service provider profiles and includes:

  • A summary dashboard – assessment of market impact and vision and capability
  • Providers’ key strengths and limitations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for Q4 2023 and Q1 2024, interactions with leading UCC specialist service providers, client reference checks, and an ongoing analysis of the UCC services market

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Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024

Consumer Packaged Goods (CPG) IT Services

Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency. With widespread technology adoption, enterprises are increasingly leveraging digital strategies to enhance their competitive edge, increase operational efficiency, optimize processes, deliver personalized experiences to consumers, and drive growth.

Consumer Packaged Goods

What is in this PEAK Matrix® Report

In this report, we assess 23 providers featured on the CPG IT Services PEAK Matrix®. Each provider profile offers a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.
 

Contents:

  • This report features detailed assessments, including strengths and limitations, of 23 providers that focus on IT transformation services in the CPG industry.

Scope

  • Industry: CPG
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the CPG IT services market

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Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Data Annotation and Labeling (DAL) Solutions for AI/ML

The global spend on AI is soaring as enterprises across diverse sectors increasingly tap into its transformative potential. With the emergence of generative AI / Large Language Models (LLMs), enterprises worldwide are swiftly adopting AI to unlock new revenue streams, reduce operating costs, enhance user experiences, and gain significant industry differentiation. However, at the core of AI development lies the need for large training datasets, a challenge met by Data Annotation and Labeling (DAL) services.

However, managing DAL capabilities in-house appears to be costly, time-intensive, and resource-draining for enterprises. As a result, businesses are outsourcing DAL solutions to external providers. In their quest, enterprises seek partners capable of accelerating their time-to-market with annotation projects delivered at scale and speed without compromising data quality. They prioritize providers that emphasize relationship-building, cost-effectiveness, agility, and a steadfast commitment to deliver tangible business impact and RoI throughout their transformation journey. Equipped with trained workers and robust annotation platforms, these providers efficiently guide enterprises through the DAL landscape.

Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

What is in this PEAK Matrix® Report

In this report, we assess 19 providers featured in the Data Annotation and Labeling (DAL) solutions for AI/ML PEAK Matrix® Assessment 2024. Each profile offers a comprehensive overview of the provider’s strengths and limitations, enabling enterprises to make informed decisions as they navigate the evolving DAL landscape.
 

In this report, we examine:

  • The DAL solutions provider landscape
  • DAL PEAK Matrix® characteristics
  • Enterprise sourcing considerations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with DAL solutions providers, client reference checks, and an ongoing analysis of the DAL services market

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Application Transformation Services PEAK Matrix® Assessment 2024 – North America

Application Transformation Services

Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation. To unlock the full potential of emerging technologies, businesses are accelerating their application transformation journeys and migrating away from legacy estates. However, rising macroeconomic uncertainty and cost pressures have led to increased scrutiny of the business value realized from these transformation initiatives.

In response to these evolving expectations, providers are enhancing their offerings through strategic collaborations with technology and platform providers. Additionally, they are actively developing in-house solutions to not only enhance their service capabilities but also to address enterprises’ concerns on value realization. Notably, providers are investing  in strengthening their transformation service portfolio by leveraging next-generation technology themes such as low-code/no-code and generative AI. These initiatives collectively enhance the efficiency and innovation potential of businesses to ensure sustainable growth and competitive positioning in their respective industries.

Application Transformation Services

What is in this PEAK Matrix® Report

In this report, we examine the dynamics of the North American application transformation service provider landscape and assess 28 application transformation service providers featured on Everest Group’s Application Transformation Services PEAK Matrix® – North America. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we examine:

  • Everest Group’s services PEAK Matrix® evaluation of 28 application transformation service providers
  • The characteristics of Leaders, Major Contenders, and Aspirants in the provider landscape
  • Providers’ key strengths and limitations 

Scope

  • All industries
  • Geography: North America
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading application transformation service providers, client reference checks, and an ongoing analysis of the application transformation services market

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What is the PEAK Matrix®?

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Life Sciences Digital Services Specialists PEAK Matrix® Assessment 2024

Life Sciences Digital Services Specialists 

As life sciences enterprises adapt to the post-pandemic market, global macroeconomic uncertainties and geopolitical disruptions are compelling biopharmaceutical and medical devices enterprises to rethink their future growth strategy. These enterprises are rationalizing and restructuring their portfolios, strategically addressing high-priority quick-wins use cases for digital transformation, and actively seeking providers with greater domain knowledge, enhanced agility, and life sciences-specific technical expertise. Niche providers are emerging in the post-pandemic era and are establishing a strong presence in the digital services market.

Life Sciences Digital Services Specialists PEAK Matrix® Assessment 2024

What is in this PEAK Matrix® Report

In this report, we assess 16 providers featured on the Life Sciences Digital Services Specialists PEAK Matrix®. Each profile offers a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we closely examine the life sciences digital services specialists state of the market while focusing on the following aspects:

  • Major segments of specialist service providers based on their capabilities in the life sciences digital services space
  • Role of specialist providers as enterprises move to a new sourcing model
  • Tenets of the unique value proposed by specialists to carve out a niche for themselves

Scope

  • Industry: life sciences
  • IGeography: global
  • IThe assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading life sciences digital service providers, client reference checks, and an ongoing analysis of the life sciences digital services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Retail IT Services PEAK Matrix® Assessment 2024

Retail IT Services 

Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. Retailers are investing in IT transformations to adapt to market trends, employ data-driven decision-making, and gain a competitive edge through innovation. Recognizing the necessity of agility in a dynamic market, they plan to utilize cutting-edge technology solutions and platforms to promptly respond to evolving consumer preferences and emerging trends.

Retail IT Services

What is in this PEAK Matrix® Report

In this research, we present an assessment and detailed profiles of 24 service providers featured on the Retail IT Services PEAK Matrix®. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Contents:

  • This report features detailed assessments, including strengths and limitations, of 24 providers that focus on IT transformation services in the retail industry

Scope

  • Industry: retail
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading service providers, client reference checks, and ongoing analysis of the retail IT services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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