Category: IT Security

Conversational AI for IT Management – Products PEAK Matrix® Assessment 2024

Conversational AI for IT Management Products

IT management, once viewed as a troubleshooting function, has transitioned into a holistic entity that improves employee experience and streamlines business operations. Leading this transformation is conversational AI, which translates AI capabilities into measurable business benefits such as elevating user experience, productivity, and cost efficiency.

The conversational AI landscape is continuously innovating. However, generative AI and large language models, which can generate human-like text and enable more natural and context-aware conversations, have marked a tectonic shift in the domain. Generative AI can significantly boost conversational AI platforms’ performance by enhancing their conversational intelligence and cognitive capabilities, improving data security and quality, assessing multi-modal sentiments, analyzing agent behavior, enhancing virtual agent training, and providing other valuable functionalities.

Consequently, organizations are increasingly adopting conversational AI platforms, especially to support IT management, uncover growth opportunities, and expand in IT management.

Conversational AI for IT Management

What is in this PEAK Matrix® Report

Contents: 

In this report, we assess 12 conversational AI for IT management technology providers featured on the Conversational AI for IT Management Products PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and market offerings.

The report will enable enterprises to select right-fit providers for their requirements and allow technology providers to benchmark themselves against the competition.

Scope:  

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading conversational AI technology providers, client reference checks, and ongoing analysis of the conversational AI for IT management market

CONVERSATIONAL AI FOR IT MANAGEMENT PRODUCTS PEAK MATRIX® ASSESSMENT 2024

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Private Equity (PE) IT Services PEAK Matrix® Assessment 2024

Private Equity (PE) IT Services PEAK Matrix ® Assessment

As the digital landscape continues to evolve, IT services have become indispensable for Private Equity (PE) firms and their portfolio companies to drive value creation and operational excellence. Transition from traditional IT management to a strategic, value-driven approach is essential. PE firms recognize the potential of robust IT services to enhance portfolio performance, streamline operations, and achieve competitive advantages. Advanced technologies, such as AI, Machine Learning (ML), data analytics, and cloud computing, lead this transformation, enabling more informed decision-making and operational efficiency.

However, realizing the full potential of IT services in PE requires assessing technical infrastructure, understanding value propositions, and managing integration risks. Adopting a proactive approach to IT service management ensures PE firms stay ahead of the technological curve and foster sustainable growth and scalability within their portfolios.

Private Equity (PE) IT Services

What is in this PEAK Matrix® Report

In this report, we analyze 17 private equity service providers featured in the Everest Group’s Private Equity (PE) Services PEAK Matrix® Assessment 2024.

Contents: 

In this report, we share:

  • An assessment of 17 leading Private Equity (PE) IT service providers on Everest Group’s Services PEAK Matrix® evaluation framework
  • Characteristics of Leaders, Major Contenders, and Aspirants in the PE IT services market
  • Detailed profiles of the providers, along with their key strengths and limitations
Scope:
  
  • Industry: PE
  • Geography: global
  • This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading private equity IT service providers, client reference checks, and an ongoing analysis of the sustainability services market

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What is the PEAK Matrix®?

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Care Management Platforms PEAK Matrix ® Assessment 2024

Care Management Platforms PEAK Matrix ® Assessment

Care management is a vital healthcare aspect that ensures patients and members receive coordinated and personalized care. Traditional healthcare professionals served as care managers, coordinating care plans and facilitating communication among payers and providers. Post-COVID, technology advances such as gen AI have transformed care management. Advanced data analytics, telemedicine, and Electronic Health Records (EHRs) have enhanced care management’s precision and accessibility. Care management platforms have improved healthcare services due to reduced healthcare costs, migration to value-based care models, and increased demand for patient-centered care.

Care Management Platforms

What is in this PEAK Matrix® Report

In this report, we assess 20 care management platform providers featured in the Care Management Platforms PEAK Matrix® Assessment 2024. The report will enable buyers to select the best-fit provider based on their sourcing considerations and empower providers to benchmark their performance against their competition.


Contents: 

In this report, we:

  • Assess care management platforms market trends
  • Examine enterprises’ sourcing considerations
  • Compare providers’ key strengths and limitations
Scope:
  
  • Industry: healthcare
  • Geography: global
  • This report is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading care management platform providers, client reference checks, and an ongoing analysis of the care management platforms market

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Healthcare Industry Cloud Services PEAK Matrix® Assessment 2024

Healthcare Industry Cloud Services PEAK Matrix® Assessment

The healthcare industry is significantly investing in cloud services to implement use cases in health data analytics, value-based care, population health, and interoperability. As enterprises grow, they leverage industry cloud to future-proof technology infrastructure and enhance value delivery. In response, providers are forming industry-specific partnerships and investing in Centers of Excellence (CoE) and innovation labs to boost cloud capabilities.

Healthcare Industry Cloud Services

What is in this PEAK Matrix® Report

In this report, we assess 34 healthcare industry cloud service providers featured on the Healthcare Industry Cloud Services PEAK Matrix® Assessment 2024. The report analyzes the healthcare industry cloud services market, cloud service themes for healthcare payers and providers, and providers’ capability- and market success-related dimensions. The research will enable enterprises to select the best-fit provider for their sourcing needs.


Contents: 

In this report, we:

  • Assess healthcare industry cloud services market trends
  • Examine each provider’s capability- and market success-related dimensions
  • Compare providers’ key strengths and limitations
Scope:
  
  • Industry: healthcare All industries and geographies
  • Services: healthcare industry cloud
  • Geography: global

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Guidewire Services PEAK Matrix® Assessment 2024

Guidewire Services PEAK Matrix® Assessment 

In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. In this landscape, Guidewire was pivotal for insurers seeking to update their core systems. Thus, enterprises are optimizing operational efficiency, scalability, and customer engagement through flexible and interconnected system architectures.

In response, providers are improving their Guidewire expertise to align their services with modern P&C insurance requirements. The emphasis is on developing proficient talent pools, enhancing cloud integration strategies, and reinforcing data analytics capabilities to support complex migration and implementation processes. Additionally, they are expanding across growth markets, building local capabilities, adopting geo-specific strategies, and improving offshore capabilities for cost-effectiveness.

Guidewire Services

What is in this PEAK Matrix® Report

In this report, we analyze 28 Guidewire service providers featured on the Guidewire Services PEAK Matrix® Assessment 2024.


Contents: 

In this report, we share::

  • An assessment of 28 leading Guidewire service providers on Everest Group’s Services PEAK Matrix® evaluation framework
  • Characteristics of Leaders, Major Contenders, and Aspirants in the Guidewire services market
  • Detailed profiles of the providers, along with their key strengths and limitations
Scope:
  
  • Industry: insurance, financial services
  • Geography: global

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Adobe Services PEAK Matrix® Assessment 2024

Adobe Services

Enterprises are increasingly adopting an experience-first strategy, prioritizing personalized experiences at scale. Modern consumers prefer enterprises that extend this approach beyond customer interactions to include employees, partners, and environmental considerations. Adobe continues to lead in this domain by enabling AI-driven customer data activation, scalable content creation, and optimization of marketing operations, while offering a robust suite of solutions across creative, experience, and document clouds.

IT service providers are strategically aligning with Adobe’s vision and strengthening their partnerships with Adobe through AI-led joint go-to-market strategies to capitalize on this growing market opportunity. Additionally, they are expanding their Adobe-certified workforce and developing accelerators and frameworks to enhance implementation efficiencies.

Adobe Services PEAK Matrix

What is in this PEAK Matrix® Report

This report examines 27 service providers featured on Everest Group’s Adobe Services PEAK Matrix® Assessment 2024, highlighting their capabilities in the Adobe services landscape.


Contents: 

In this report, we:

  • Assess 27 leading Adobe service providers and design agencies on Everest Group’s Services PEAK Matrix evaluation framework
  • Position the providers as Leaders, Major Contenders, and Aspirants in the Adobe services market
  • Examine the providers’ strengths and limitations
Scope:
  
  • All industries and geographies.
  • The research is based on Everest Group’s annual RFI process for calendar year 2024, interactions with leading Interactive Experience (IX) service providers, client reference checks, and ongoing analysis of the Adobe services market

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Duck Creek Services PEAK Matrix® Assessment 2024

Duck Creek Services

In the Property & Casualty (P&C) insurance sector, digital transformation is the key to enhancing operational efficiencies and underwriting profitability. Duck Creek Technologies leads this modernization with its SaaS platform, favored for its low-code configurability and robust performance. IT service providers are aligning their strategies and investments with Duck Creek’s vision to capitalize on this growing market opportunity. They are expanding their Duck Creek-certified talent pools and developing accelerators and frameworks to streamline implementations.

Duck Creek Services

What is in this PEAK Matrix® Report

This report examines the Duck Creek services landscape and examines 14 leading providers featured on Everest Group’s Duck Creek Services PEAK Matrix® Assessment 2024.


Contents: 

In this report, we share:

  • An assessment of 14 leading Duck Creek service providers on Everest Group’s Services PEAK Matrix® evaluation framework
  • Characteristics of Leaders, Major Contenders, and Aspirants in the Duck Creek services market
Detailed profiles of the providers, along with their key strengths and limitations
 

Scope:

  • Industry: insurance, financial services
  • Geography: global

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Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024

Sustainability Enablement Technology Services

In today’s business environment, sustainability has evolved from a mere buzzword to a vital imperative for enterprises across diverse industries. This shift is driven by escalating concerns over climate change, resource scarcity, and social disparities, compelling businesses to lessen their environmental footprint and actively contribute to societal well-being. To address these challenges, sustainability enablement technology and services have become indispensable tools, providing instrumental solutions to navigate the complexities of sustainability initiatives. These technologies encompass various applications, including renewable energy, supply chain optimization, and waste reduction strategies.

Despite the growing recognition of sustainability’s significance, enterprises face significant hurdles in integrating sustainable practices into their operations. The lack of tangible market proof points, coupled with the ongoing evolution of standards and best practices, presents a formidable challenge to decision-making. Enterprises struggle to identify partners that can meet their immediate sustainability needs while aligning with long-term strategic goals. Successfully navigating this complex landscape requires careful deliberation and informed decision-making. Enterprises must select partners that provide innovative solutions and demonstrate a dedication to sustainability principles and values. By doing so, businesses can effectively navigate sustainability challenges while driving positive environmental and social impact.

Sustainability Enablement Technology Services

What is in this PEAK Matrix® Report

In this report, we explore the current state of the sustainability enablement technology services market, examining the trends and key drivers shaping demand-supply dynamics. The report also provides a detailed analysis of the sustainability-enabling capabilities of 24 providers based on their service focus, key Intellectual Property (IP) / solutions, domain investments, and demonstrated market proof points.


Contents: 

In this report, we:

  • Explore the sustainability enablement technology services market
  • Examine the key factors and technologies shaping the sustainability enablement technology services market
  • Outline our perspective on buyer adoption trends and explore 24 sustainability enablement technology service providers’ capabilities

Scope:

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading sustainability enablement technology service providers, client reference checks, and an ongoing analysis of the sustainability services market

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Data Observability Technology Provider PEAK Matrix® Assessment 2024

Data Observability Technology Provider

The rising adoption of AI and ML has revolutionized how enterprises use data, elevating its importance to unprecedented levels. Today, data is integrated into every facet of operations to facilitate decision-making and drive innovation, resulting in a substantial increase in data access and consumption. However, the ever-evolving landscape of high-volume data, coupled with intricate interdependencies between platforms, has amplified challenges for data teams. These challenges hinder their visibility into data movement, quality, reliability, and the cost of data operations.

To address these challenges, enterprises are embracing modern data management practices such as data observability. Data observability offers end-to-end visibility of data estates, enabling organizations to proactively identify and diagnose data-related issues while optimizing the underlying data’s overall health.

Data Observability Technology Provider

What is in this PEAK Matrix® Report

In this report, we assess 20 providers featured on the Data Observability Technology Provider PEAK Matrix® 2024. Each profile offers a comprehensive picture of the provider’s key strengths and limitations.

Contents:

In this report, we examine:
 
  • The data observability technology provider landscape
  • Data Observability Technology Provider PEAK Matrix® characteristics
  • Enterprise sourcing considerations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading data observability technology providers, client reference checks, and an ongoing analysis of the data observability market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

SAP Business Application Services for Mid-market Enterprises PEAK Matrix® Assessment 2024

SAP Business Application Services for Mid-market Enterprises

SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. Momentum is growing for small and medium-sized businesses (SMBs) to adopt the SAP suite for modernization and consolidation initiatives since the launch of SAP BTP, RISE with SAP, and GROW with SAP programs.

SAP mid-market customers have distinct priorities compared to large clients. Unlike their large counterparts, which have the resources to build complex solutions with extensive customization, the majority of SMBs seek packaged solutions, including preconfigured industry solutions, to transform their processes and experiences. They are cost-efficient and often spend in staggered intervals on multiple short sprints of engagements.

With distinct enterprise demands and evolving SAP offerings, providers are investing in talent initiatives and building differentiated IP assets to assist enterprises in their SAP journey.

SAP Business Application Services for Mid-market Enterprises

What is in this PEAK Matrix® Report

In this report, we assess 15 providers featured on the SAP Business Application Services for Mid-market PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile comprehensively describes providers’ focus areas, key Intellectual Property (IP) / solutions, and domain investments.


Contents: 

This report features detailed assessments, including strengths and limitations, of 15 providers that focus on SAP business application services.

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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