Category: Automation/RPA/AI

Artificial Intelligence (AI) Services PEAK Matrix® Assessment 2023

Artificial Intelligence (AI) Services 

Rapid advances in AI, bolstered by recent developments in generative AI, are prompting organizations to invest in targeted AI initiatives to achieve business-oriented outcomes. Despite these developments, organizations are unable to fully capitalize on the potential benefits due to fragmented deployments across isolated departments.

Providers with extensive AI capabilities, domain expertise, and a portfolio of innovative solutions can serve as invaluable partners that guide enterprises through the evolving AI ecosystem and translate pilot projects and Proofs of Concepts (PoCs) into successful implementations.

AI Services PEAK Matrix Assessment 2023 1

What is in this PEAK Matrix® Report

In this report, we analyze 26 AI service providers featured on Everest Group’s AI Services PEAK Matrix® 2023 and highlight the strengths and limitations of each provider. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. 


In this report, we present: 

  • The AI service provider landscape
  • AI services PEAK Matrix® characteristics
  • Enterprise sourcing considerations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading AI service providers, client reference checks, and an ongoing analysis of the AI services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Intelligent Document Processing (IDP) and Unstructured Document Processing Products PEAK Matrix® Assessment 2023

Intelligent Document Processing (IDP) and Unstructured Document Processing Products PEAK Matrix® Assessment

Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and extract information from structured, semi-structured, and unstructured documents.

The demand for unstructured document processing solutions has been rising due to the increasing sophistication of IDP products in terms of their capabilities, features, and functionalities. To achieve success in implementing IDP, enterprises must partner with the appropriate IDP technology provider.

IDP PEAK

UDP PEAK

What is in this PEAK Matrix® Report

In this report, we assess 36 technology providers and position them on Everest Group’s IDP PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities and offerings. Additionally, the report assesses 32 IDP providers and positions them on Everest Group’s Unstructured Document Processing PEAK Matrix®. The research will help buyers select the right-fit technology providers for their needs, while technology providers will be able to benchmark themselves against each other.

In this PEAK Matrix® report, we:

  • Position IDP and unstructured document processing technology providers on Everest Group’s PEAK Matrix, categorizing them as Leaders, Major Contenders, and Aspirants
  • Analyze the technology provider market’s competitive landscape
  • Highlight key IDP and unstructured document processing technology trends
  • Discuss providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The report focuses on IDP solutions sold on license, regardless of any ongoing business or IT process outsourcing or managed services
  • The report includes IDP providers that offer unstructured document processing solutions

DOWNLOAD THE INTELLIGENT DOCUMENT PROCESSING (IDP) AND UNSTRUCTURED DOCUMENT PROCESSING PRODUCTS PEAK MATRIX® ASSESSMENT 2023

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Analytics and AI Services Specialists PEAK Matrix® Assessment 2022

Top Analytics and AI Services Specialists

Enterprises looking to adopt Artificial Intelligence (AI) initiatives are finding it difficult to implement them at scale due to data-related challenges, inability to acquire skilled talent, advanced IP, and lack of AI and cloud capabilities. Hence, they are turning to analytics and AI services specialists to serve their needs. In turn, these providers are improving their capabilities through investments in talent, products and platforms, partnerships, industry expertise, and AI-based solutions designed to serve specific client needs.

In this report, we present an assessment and detailed profiles of 22 analytics and AI services specialists featured on the analytics and AI services specialists PEAK Matrix®. Each provider profile presents a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The assessment is based on Everest Group’s annual RFI process for the 2021 and 2022 calendar year H1 (January-June), interactions with leading analytics and AI services specialists, client reference checks, and an ongoing analysis of the analytics and AI services market.

DOWNLOAD THE FULL REPORT Analytics and AI Services Specialists PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report

This report provides a detailed analysis of 22 analytics and AI services specialists and includes:

  • Everest Group’s PEAK Matrix® evaluation of analytics and AI service providers and their categorization into Leaders, Major Contenders, and Aspirants
  • An overview of enterprise analytics and AI priorities and key challenges in scaling AI
  • Key analytics and AI services trends
  • A detailed assessment of the strengths and limitations of the providers in terms of their market impact and vision and capability

Scope:

  • Industry: data and analytics
  • Geography: global

LEARN MORE ABOUT Analytics and AI Services Specialists PEAK Matrix® Assessment 2022

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What is the PEAK Matrix®?

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Robotic Process Automation (RPA) – Technology Provider Landscape with PEAK Matrix® Assessment 2022

Top Robotic Process Automation (RPA) – Technology Providers

The post-pandemic era is repeatedly stress-testing organizations’ abilities to adapt to a volatile world through rising inflation, an economic slowdown, geopolitical tensions, supply chain disruptions, and talent shortages. As corporate executives go back to the drawing board to re-examine their strategic priorities, they are increasingly regarding automation as a strategic initiative to emerge successful amid these uncertainties.

Robotic Process Automation (RPA) has remained a key enabler for enterprise automation. While the overall automation ecosystem is rapidly evolving through new technologies – such as Intelligent Document Processing (IDP), process mining, task mining, API-based automation, process orchestration, and conversational AI – these technologies only strengthen RPA, which continues to be a foundational element of enterprise automation. RPA provides a host of benefits to enterprises, including improved operational efficiency, enhanced customer and employee experience, and a workforce engaged in strategic activities. With Big Tech firms entering the space, RPA has become one of the fastest-growing software markets.

In this report, we study 23 RPA technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select right-fit technology providers for their needs, while technology providers will be able to benchmark themselves against each other.

DOWNLOAD THE FULL REPORT Robotic Process Automation (RPA) – Technology Provider Landscape with PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This PEAK Matrix® report examines:

  • Everest Group’s PEAK Matrix® evaluation of RPA technology providers and their categorization into Leaders, Major Contenders, and Aspirants

  • The competitive landscape of the RPA technology provider market

  • Key RPA technology trends

  • Key strengths and limitations of each RPA technology provider

Scope:

  • All industries and geographies

LEARN MORE ABOUT Robotic Process Automation (RPA) – Technology Provider Landscape with PEAK Matrix® Assessment 2022

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Conversational AI Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

Top Conversational AI Technology Vendors

Conversational AI is a network of advanced technologies and solutions that integrate and communicate with each other to share information across systems. Enterprises show a greater propensity to leverage these solutions to provide superior CX, drive customer acquisition, and create market differentiation. Businesses across the globe are realizing the importance of conversational AI solutions to serve customers across different industries on a spectrum of digital channels and fulfill enterprise needs as well as support internal processes such as HR support, IT helpdesk, sales, F&A, and marketing.

Conversational AI providers are addressing the rising demand by introducing new capabilities while strengthening their existing ones and by further strengthening their products to be more holistic and accessible to a wider audience for varying use cases. With the growing impact of conversational AI platforms, it becomes critical for an enterprise to pick solutions that meet their current business requirements with further room to accommodate future needs.

DOWNLOAD THE FULL REPORT Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

The report assesses the conversational AI technology vendor landscape across various dimensions:

  • Everest Group’s PEAK Matrix® evaluation
  • Competitive landscape
  • Remarks on key strengths and limitations for each vendor

In this research, we assess 26 conversational AI technology vendors featured and categorize them based on their capabilities and market offerings. The research will help buyers select right-fit technology vendors for their needs and enable providers to benchmark themselves against each other.

Scope:

  • All industries and geographies
  • This assessment is based on our annual RFI process for the calendar year 2021, interactions with leading conversational AI technology vendors, client reference checks, and ongoing analysis of the conversational AI market

LEARN MORE ABOUT Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Machine Learning Operations (MLOps) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022

Top Machine Learning Operations (MLOps) Technology Providers

As data volumes increase exponentially, enterprises are adopting AI and ML capabilities to gain business insights and make decisions. However, enterprises face several challenges in deploying ML models to production. As a result, enterprises are leveraging Machine Learning Operations (MLOps) for their deployment, monitoring, and collaboration needs to improve the quality and relevance of ML model results, achieve business-oriented outcomes, and enhance stakeholder experience. MLOps is a growing market, rapidly evolving in terms of product features, architecture, training and support, deployment options, partner ecosystem, and commercial models. Technology providers can help enterprises succeed in their AI/ML transformation journeys by implementing MLOps across the enterprise.

DOWNLOAD THE FULL REPORT Machine Learning Operations (MLOps) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report features:

  • Everest Group’s PEAK Matrix® evaluation of Machine Learning Operations technology providers and their categorization into Leaders, Major Contenders, and Aspirants
  • An overview of Machine Learning Operations and key challenges in scaling AI
  • Key ML platform technology trends
  • A detailed assessment of the strengths and limitations of 18 Machine Learning Operations technology providers in terms of their market impact and vision & capability

In this research, we present detailed profiles and assessments of 18 technology providers featured on Everest Group’s Machine Learning Operations Products PEAK Matrix® 2022. Each profile provides a comprehensive picture of the technology provider’s size and scope of business, product capabilities, partnerships, domain investments, and case studies.

Scope:

  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading MLOps providers, client reference checks, and an ongoing analysis of the MLOps products landscape
  • All industries and geographies

LEARN MORE ABOUT Machine Learning Operations (MLOps) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022

 

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Best-in-Class Solutions

Intelligent Process Automation (IPA) – Solution Provider Landscape with PEAK Matrix® Assessment 2022

Top Intelligent Process Automation (IPA) Solution Providers

It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Manual operations pose numerous challenges, and, hence, organizations are shifting to digital, automated, and intelligent business processes. Digital technologies, including intelligent automation, are becoming ubiquitous. In addition to expecting cost savings and operational efficiencies, enterprises are seeking next-generation benefits, such as superior customer experience, from their transformation initiatives.

Providers recognize the evolving demand themes and are pivoting quickly to a digital-powered model to provide the desired benefits to their clients. One of the most powerful digital levers enabling this transformation is Intelligent Process Automation (IPA). Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation.

DOWNLOAD THE FULL REPORT Intelligent Process Automation (IPA) – Solution Provider Landscape with PEAK Matrix® Assessment 2022

Intelligent Process Automation (IPA) Solution Providers: What is the Scope?

  • Intelligent Process Automation solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
  • IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance
  • This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals
  • All industries and geographies

What is in this PEAK Matrix® Report:

In this report, we study 28 Intelligent Process Automation solutions providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. The research will help buyers select right-fit providers for their needs and enable providers to benchmark themselves against each other.

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Best Low Code Development Platforms PEAK Matrix® Assessment 2022

Best Low Code Development Platforms

Low-code application development platforms are narrowing the gap between continuous business needs and the IT function’s limited bandwidth, especially after the pandemic. However, the industry faces an acute talent shortage, and there is a need to improve developer productivity. A subsequent rise in talent costs is also compelling organizations to cater to application development requirements internally, wherever possible, rather than looking out in the market.

Enterprises have just started using low-code solutions and successful adoption depends on selecting the right provider and platform for their needs, keeping in mind the trade-off between the cost and accompanying benefits.

Best Low Code Development Platforms: What is the Scope?

  • The assessment is based on Everest Group’s RFI process, interactions with leading low-code platform providers, client reference checks, and ongoing analysis of the low code development platform market
  • The assessment includes all industries and geographies

What is in this PEAK Matrix® Report:

This research presents detailed assessments of 14 platform providers featured on the Low-code Application Development Solutions PEAK Matrix® and categorizes them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT TOP SERVICE PROVIDERS

Artificial Intelligence Service Providers PEAK Matrix® Assessment 2022

Top Artificial Intelligence Service Providers

Artificial Intelligence (AI) has become a crucial component in enterprises’ digital transformation journeys. In the past few years, enterprises have started adopting AI at a faster pace for better resilience, cost-effectiveness, and employee productivity. They also understand the importance of explainable and responsible AI adoption to create an inclusive, fair, and bias-free process.

To achieve these objectives, enterprises are reaching out to providers to help them navigate through their talent, capability, and data management challenges, while also ensuring a customer-sensitive and conscious AI adoption approach. Consequently, providers are increasing their investments to assist enterprises in gaining value from their AI initiatives.

DOWNLOAD THE FULL REPORT Artificial Intelligence (AI) Services PEAK Matrix® Assessment

Artificial Intelligence Service Providers: What is the Scope?

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading AI service providers, client reference checks, and an ongoing analysis of the AI services market

What is in this PEAK Matrix® Report:

In this research, we provide detailed profiles and assessments of 20 IT service providers featured on Everest Group’s AI Services PEAK Matrix®. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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