Category: Banking Industry

Banking Operations – Services PEAK Matrix® Assessment 2023

Banking Operations – Services PEAK Matrix® Assessment

The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments. Lines of business such as cards and payments and retail banking are growing significantly. Enterprises are focusing on becoming future-ready, agile, and resilient to manage volume fluctuations and staff shortages.

Providers are differentiating themselves by offering as-a-service models and focusing on digital transformation solutions by leveraging analytics, automation, and AI, combined with industry expertise and an advisory-led approach. Additionally, they are leveraging the partnership ecosystem and making new acquisitions to enhance their capabilities and improve the time-to-market of their offerings. Buyers are increasingly partnering with participants capable of providing holistic support in the form of proactive guidance on industry best practices, customer experience design, and faster, cheaper, and better transformative models.

BOperations 1

What is in this PEAK Matrix® Report

In this report, we analyze 34 banking operations service providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The report will assist key stakeholders, such as banks, financial institutions, and providers, in understanding the current banking service provider landscape and make informed sourcing and partnership decisions.

This report features 34 banking operations service provider profiles and includes:

  • Providers’ relative positioning on Everest Group’s PEAK Matrix® for banking operations
  • Providers’ market impact
  • Providers’ vision and capability assessment across key dimensions
  • Enterprise sourcing considerations

Scope:

  • Industry: Banking and Financial Services (BFS)
  • Geography: global
  • The report covers vertical-specific banking operations and does not include horizontal business processes such as Finance and Accounting (F&A), HR, procurement, and contact center
  • This assessment is based on Everest Group’s annual RFI process and an ongoing analysis of the banking operations industry

Related PEAK Matrix® Assessments

Financial Crime and Compliance (FCC) Operations Services
PEAK Matrix®

Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2024

Lending IT Services
PEAK Matrix®

Lending IT Services PEAK Matrix® Assessment 2023

MPHRO
Media

Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2023

Identity and Access Management
Media

Identity and Access Management (IAM) Services PEAK Matrix® Assessment 2023

Our Latest Thinking

07-23-2024 - Whats Next in Financial Services - 1200x628 - Join Us
Events

What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations

The Wealth Management Technology Provider Landscape
Market Insights™

The Wealth Management Technology Provider Landscape

Wealth Management at and Inflection Point - From Persona- to Person-based Personalization
Market Insights™

Wealth Management at and Inflection Point – From Persona- to Person-based Personalization

Cloud Portability
Blog

Navigating Cloud Portability and Exit Strategies in Banking and Financial Services

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.