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GICs can show some digital adoption victories, particularly in analytics, cloud, and mobility, as well as the MDR, product & technology, and BFSI industries
GIC digital adoption maturity: robotic process automation (RPA), social & interactive, mobility, cloud, analytics.
Mobility Services in Insurance PEAK Matrix™ Assessment 2017
European digital technology adoption maturity curve
Analytics, cloud, and mobility are the primary driver of digital adoption in the Global In-house Centers (GICs)