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The healthcare payer BPO market has grown steadily over the past several years and looks to continue that growth into the foreseeable future
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While the U.S. leads annual healthcare spending, other geographies also have a large healthcare spend with increasing private play
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Cyber security, Evolving customer needs, increasing competition, DECLINING profitability, Limited differentiation, Operational inefficiencies, Digital disruption
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Digital Effectiveness in U.S. Retail Banking – APEX Matrix™ – Key Attributes of Leaders: Bank of America, Citi, CapitalOne, Chase, Wells Fargo, USBank, USAA, PNC, Regions
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A majority of the U.S. banks exhibit a strong correlation in their digital investments and business impact
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Anti-incumbency high in IT infrastructure services deals
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