Automation will continue to disrupt the traditional IT infrastructure outsourcing models and shift the industry to a new infrastructure-as-code paradigm
More than 75% of the enterprises are actively pursuing automation within their IT infrastructure operations;however, only 30% of these enterprises are currently optimistic about realizing the expected benefits from these investments
Life and Pensions Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016
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Everest Group Maturity | Arbitrage | Potential (MAP) Matrix
Engineering Research & Development Around the Globe
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What’s driving ER&D global sourcing industry growth?
Different paths of IoT adoption are driven by varying focus on efficiency, growth or a combination of the two and differ by complexity and the corresponding impact generated
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Overpayments and fraud have long been areas of concern for healthcare payers. Service providers are leveraging analytics capabilities in fraud detection to drive higher value for their clients.
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As buyers increasingly request automation solutions to control costs and improve KPIs, service providers are building capability
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RPA can yield incremental cost reduction from a low of 15% for offshore operations to a high of 47% for onshore operations
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