Moderator Wellbeing in the Age of AI – Challenges and Solutions | Webinar

June 27, 2024

Event

Moderator Wellbeing in the Age of AI - Challenges and Solutions

June 27, 2024

Catch Everest Group Practice Director, Abhijnan Dasgupta as he explores the impact of generative AI on moderator wellbeing, including the role it will play in the wellbeing lifecycle, and discusses the future of wellbeing in Trust and Safety (T&S). With generative AI causing an increase in the volume and complexity of content to be moderated, there is a need to enhance wellbeing efforts for content moderators as they are confronted with new challenges.

What questions will the webinar answer for the participants?

• How does gen AI exemplify the need for T&S wellbeing services?

• In which areas can AI help with moderator wellbeing?

• What is the future of moderator wellbeing?

Register

Abhijnan Dasgupta

Practice Director, Everest Group

Dr. Michelle Teo

Clinical Director, Zevo Health

Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts | Webinar

May 23, 2024

ON-DEMAND WEBINAR

Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts

WATCH THE WEBINAR ON-DEMAND

In light of the current economic landscape, regulatory changes, and technology-led disruption, the need for an evolution in Trust and Safety (T&S) Business Process Services (BPS) has become apparent. It is evolving in both scope and execution as generative AI and compliance with regulations, especially in Europe, take center stage.

Watch us as we explore the pivotal trends and challenges influencing the T&S market, including the impact of the election season, the rise of online harm, and the essential need for regulatory compliance.

What questions has the webinar answered for the participants?

What are the key enterprise focus areas and trends in T&S?
How will regulations affect enterprises?
How will technology affect T&S services in the next 2-3 years?

Who should attend?

CIOs and CTOs
IT/BPO strategy leads
Outsourcing and procurement managers
Global sourcing managers
Senior marketing executives
T&S and content moderation leads
T&S solutions and practice leads
Client acquisition heads
Senior sales executives from IT, BPO and T&S

Abhijnan Dasgupta

Practice Director

Dhruv Khosla

Senior Analyst

David Rickard

Partner

Trust & Safety Summit UK | Conference

March 13, 2024

conference

trust & safety summit uk

13-14 March, 2024

Catch Everest Group’s Abhijnan Dasgupta on a panel discussion at the Trust & Safety Summit UK. His session is titled “What’s Next for Trust & Safety Professionals?”

Abhijnan will join other experts to explore the future landscape of trust and safety, identifying key trends, challenges, and opportunities that lie ahead.

The panel will explore topics such as:

What the future of digital platforms and online threats and harms will look like
How to measure the success and change of impending regulations
Ways to assess how Trust & Safety professionals can futureproof their operations
How Trust & Safety will evolve as generative AI, Web 3.0, and Metaverse platforms become more prominent
What will happen for Trust & Safety leaders if we do not see transformative change in light of new regulations?

Learn more

Abhijnan Dasgupta

Practice Director, Everest Group

The Evolved Trust and Safety Industry and What to Expect Next | Webinar

October 5, 2023

ON-DEMAND WEBINAR

The Evolved Trust and Safety Industry and What to Expect Next

WATCH THE WEBINAR ON-DEMAND

Over the past few years, enterprises have invested significantly in robust Trust and Safety (T&S) infrastructures in partnership with service and tech providers. However, economic conditions and the advent of new technology have significantly disrupted the T&S market – presenting the potential to enhance and transform current T&S services.

Watch this webinar as our experts discuss the latest developments, emerging themes, and enterprise sourcing considerations in T&S in 2023 and what we can expect in the coming years.

What questions does the webinar answer for the participants?

What is the current state of the T&S outsourcing market?
What are the emerging trends and industry dynamics shaping the T&S outsourcing market?
What are the key sourcing considerations for enterprises in the current market scenario?

Who should attend?

CEOs, CCOs, CIOs, CTOs
Head of trust and safety/content moderation
Head of outsourcing
Global sourcing managers
Procurement heads
Vendor managers
BPO leaders
Senior sales and marketing executives

Abhijnan Dasgupta

Practice Director

David Rickard

Partner

Safeguarding the Digital Era: Technology Adoption in Trust and Safety | LinkedIn Live

July 26, 2023

LINKEDIN LIVE

Safeguarding the Digital Era: Technology Adoption in Trust and Safety

View the event on LinkedIn, which was delivered live on Wednesday, July 26, 2023.

💻 As the internet becomes flooded with an ever-increasing volume of information, the universe of toxic content is expanding at an astonishing rate 📈. Enterprises must be able to moderate content in real-time and provide adequate safety features on platforms to ensure a positive experience for users.

An effective tech-based solution can fast-track the moderation process and minimize the necessity for human moderators to go through the toxic content 💬.

📣📣 Watch this LinkedIn Live to hear insights into the latest developments, emerging themes, challenges, and opportunities in the Trust and Safety (T&S) technology landscape 🔒.

What questions does the event answer for the participants?

🌐What is the role of technology in T&S?
🌐What is the current T&S technology landscape, and what are the emerging technologies?
🌐What are the inherent challenges in the adoption of emerging technologies?
🌐How can enterprises maximize RoI on tech investments in T&S?

Meet The Presenters

Manu Aggarwal

Partner

Abhijnan Dasgupta

Practice Director

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

December 13, 2022

LIVE WEBINAR

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

WATCH THIS WEBINAR ON-DEMAND

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including:

The outlook for global services
Top business challenges and priorities
Changes in sourcing spend and service delivery costs
In-demand digital services and next-generation capabilities
The evolving strategy for talent, locations, and the workplace

Who should attend?

CIOs, CDOs, CTOs, CFOs, CPOs
Service providers
GBS / Shared services center heads
Global services leaders
Locations heads

Hrishi Agarwalla

Practice Director

Everest Group

Bhanushee Malhotra

Practice Director

Everest Group

Rajesh Ranjan

Partner

Everest Group

Prashant Shukla

Vice President

Everest Group

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

September 22, 2022

LINKEDIN LIVE

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

View the event on LinkedIn, which was delivered live on Thursday, September 22, 2022.

The metaverse is an expansive network of interconnected virtual worlds that enable highly immersive experiences and social connections🌐. Due to its intrinsic nature and exacerbated by 5G and Web 3.0, the metaverse will drastically drive up data usage, unregulated social interactions enhanced by Augmented Reality (AR) / Virtual Reality (VR), and the evolution of video and live streaming content💻.

This explosive growth has immense implications for Trust and Safety (T&S), including threats to user security, increased abuse, the proliferation of objectionable content, and financial fraud❌.

📢Watch this session as our speakers present the T&S challenges brought on by the metaverse’s rapid growth, risk mitigation strategies for these challenges, and what this means for the third-party T&S services market.

Our experts will explore: