IT and BPO Outsourcing: Commercial Trend Evolution | Webinar

July 30, 2024

ON-DEMAND WEBINAR

IT and BPO Outsourcing: Commercial Trend Evolution

For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change.

However, there may be room for hope, with the market poised to see a reversal in this trend. In this webinar, our pricing experts revealed key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Discussing specifically the trends in the pricing of software and cloud platforms, our expert panel outlined the potential implications of this year’s trends for buyers.

Attendees came away with an essential understanding of where buyers can optimize their spend and where portfolios may be losing value, as well as potential solutions providers can offer in light of current trends.

What questions did the webinar answer for the participants?

How has the demand for outsourcing services evolved in 2024?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals
What is the future outlook for pricing?

Who should attend?

CIOs
CTOs
CDOs
IT strategy leaders and executives
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders
Pre-sales leaders
Large pursuits leaders

Abhishek Biswas

Practice Director

Rahul Gehani

Partner

Udit Maheshwari

Practice Director

Shitika Ujjain

Practice Director

What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations | Webinar

July 23, 2024

ON-DEMAND WEBINAR

What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations

WATCH THE WEBINAR ON-DEMAND

The Banking, Financial Services, and Insurance (BFSI) industry is undergoing major business and IT transformations amid current challenging macroeconomic, geopolitical, and regulatory environments. To navigate these complexities, BFSI organizations need critical market intelligence, peer best practices, and strategic frameworks for informed sourcing, technology, and operational decisions.

In this webinar, attendees learned how BFSI firms are driving business transformation in response to the macroeconomic environment, evolving customer needs, the tightening regulatory landscape, and the rapid adoption of AI and cloud technologies.

What questions did the webinar answer for the participants?

What are the IT and sourcing implications of the business and operating model transformations that BFSI firms are undertaking?
What is the product-IT operating model, and what does it mean in the BFSI industry?
What is the role of AI in the financial services transformation?
Where are industry peers in their generative AI adoption journey from pilot to production?
How can BFSI firms extract more value from their core systems by investing in an ecosystem of core augmentation solution providers?
What is the upcoming research from Everest Group covering technology providers in the BFSI industry?

Who should attend?

CIOs and CTOs
IT and BPO strategy and department heads
Heads of outsourcing
Procurement managers, global sourcing managers, and vendor managers
IT and BPO service provider leadership
Technology providers
Analyst relations

Ronak Doshi

Partner

Kriti Seth

Practice Director

Abhilasha Sharma

Practice Director

Vigitesh Tewary

Practice Director

Evaluating Brand Perception Data to Improve EVP and Talent Attraction | Webinar

July 9, 2024

On-Demand webinar

Evaluating Brand Perception Data to Improve EVP and Talent Attraction

WATCH THE WEBINAR ON-DEMAND

A distinctive employee value proposition (EVP) is proving to be the deciding factor in GBS and tech employers’ differentiation, particularly in a market with slowing talent demand.

Our experts Rohitashwa Aggarwal, Partner, and Shivangee Kumar, Senior Analyst, joined by leading speakers in a webinar discussion on the critical role of employer brand perception in the effort to win and retain talent. The panel evaluated brand perception data insights from leading organizations to surface successful strategies for increasing employer attractiveness and developing an appealing, stand-out EVP.

Our panel guests, from best-in-class GBS organizations, detailed how they approach and streamline their talent strategy with EVP at front-of-mind. Attendees will come away with actionable ideas on showcasing their EVP and attracting top-tier GBS and tech talent.

What questions did the webinar answer for the participants?

How do key brand perception factors impact GBS and tech enterprises’ evolution?
How can companies evaluate their own brand perception from an employee’s perspective?
Which key factors (such as age, size, and vertical) correlate with the employer brand perception?
How are top employers differentiating themselves from their peers?
What are the top employee grievances?

Who should attend?

GBS site leaders
GBS strategy leaders
HR leaders / heads
Talent strategy leaders / heads
Technology / IT leaders

Rohitashwa Aggarwal

Partner

Everest Group

Shivangee Kumar

Senior Analyst

Everest Group

Manoj Kalra

Senior Vice President & Group Head of Global Enterprise Services

dsm-firmenich

Asad Mohammad

Vice President – Global Centers Operations & Strategy

Thomson Reuters

APAC CME Enterprise: IT Outsourcing as a Strategic Lever | Webinar

June 27, 2024

ON-DEMAND Webinar

APAC CME Enterprise: IT Outsourcing as a Strategic Lever

WATCH THE WEBINAR ON-DEMAND

Stagnant revenues and the increasing cost of services are challenging Asia Pacific (APAC) businesses in the Communication, Media and Entertainment (CME) vertical. To tackle a difficult business environment and more structural issues across the industry, CME enterprises are increasingly turning to IT outsourcing as a strategic lever to aid in transformation.

Led by our experts Titus M, Practice Director, Mukesh Ranjan, Vice President, and Mohit Singhal, Senior Analyst, this webinar explored how CME enterprises can utilize IT outsourcing to create a strategy for differentiated, sustainable transformation.

Watch this webinar to learn how to leverage IT outsourcing effectively to augment the enterprise and bolster it against future market disruption.

What questions did the webinar answer for the participants?

What is the current and future role of IT services within CME enterprises in APAC?
How can CME enterprises utilize outsourcing as a strategic lever?
What are the unique challenges faced by CME enterprises in APAC?

Who should attend?

CME vertical leads
APAC and country heads
CIOs and CTOs
IT heads and managers
Procurement leads
Outsourcing heads

Titus M

Practice Director

Mukesh Ranjan

Vice President

Mohit Singhal

Senior Analyst

Countering Volatility in the Tech Talent Market: Technological Solutions | LinkedIn Live

June 26, 2024

LinkedIn Live

Countering Volatility in the Tech Talent Market: Technological Solutions

Watch this event on LinkedIn which was delivered live on Wednesday, June 26, 2024

Evolving dynamics in the tech talent market have led to an unprecedented talent and skills shortage, leaving enterprises lacking for choice in niche and specialized role fulfillment. 📉💼

To discuss the potential role of technology in alleviating the talent market volatility, our experts Ronak Doshi, Partner, and Arpita Dwivedi, Practice Director, sat down with panelists Somnath Chatterjee, CEO of Prismforce, and Agnieszka Porebska, CEO of Talent Alpha, in a LinkedIn Live session. 🎙️💻 They talked about the art of the possible: how using technology can play a critical role in helping workforce strategy leaders optimize their talent supply in the face of shortage. 🚀🔍

Attendees will understand where investments in the talent supply chain can be utilized to source human capital for current and future business needs, and the technology that can be used to secure the flow of qualified talent for an agile and adaptable workforce that lasts. 💡🔧

During this in-depth LinkedIn Live, we discussed:

• The key challenges that workforce leaders face in the talent supply chain 🚧🤔
• The significance of skill-based workforce management in navigating the evolving talent landscape to propel growth and secure a competitive advantage 📈🏆
• The role of AI-powered technology platforms in driving talent supply chain agility 🤖⚙️

Meet the presenters

Ronak Doshi

Partner
Everest Group

Arpita Dwivedi

Practice Director
Everest Group

Somnath Chatterjee

Founder & CEO
Prismforce

Agnieszka Porebska

CEO
Talent Alpha

Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals | Webinar

June 25, 2024

On-demand webinar

Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals

WATCH THE WEBINAR ON-DEMAND

The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. As a result, enterprises are pushing service providers to deliver more while keeping costs static or even lowering them.

Providers can differentiate themselves through a mix of efficient solution sizing, which involves the best use of granular market insights, continuous service improvement levers (including generative AI impact), balanced risk-taking to do more with less, and competitive underlying rates.

In this webinar, Everest Group’s pricing experts discussed some of the true differentiators observed on recent deals and the outlook for these approaches.

What questions did the webinar answer for the participants?

What selection criteria have enterprise clients prioritized in recent IT outsourcing deals?
What are the price and solution sizing themes that land well in terms of win rates?
What are the pitfalls that enterprises and service providers should be mindful of?

Who should attend?

CIOs, CTOs, CDOs
IT executives and strategy leaders
GBS leaders managing IT outsourcing contracts
Pricing leaders
Solutioning leaders
Large pursuits or large deal leaders
Sales leaders

Achint Arora

Partner

Prateek Gupta

Vice President

Abhishek Sharma

Managing Partner

Vinamra Shukla

Practice Director

Research Insider: Everest Group’s Tech Provider Coverage and AR Initiatives | LinkedIn Live

May 8, 2024

LINKEDIN LIVE

Research Insider: Everest Group's Tech Provider Coverage and AR Initiatives

View the event on LinkedIn, which was delivered live on Wednesday, May 8, 2024.

Watch this LinkedIn Live session with Everest Group’s Kriti Gupta, Practice Director, Katrina Menzigian, Vice President, and Nisarg Shah, Practice Director, for an example-focused discussion on Everest Group’s research into technology provider and platform markets. 📊

Using two vertical segments, Healthcare and Life Sciences 🏥, and Banking, Financial Services, and Insurance 💰, our experts explored how our research-based approach helps identify technology product market opportunities and develop effective go-to-market strategies and positioning. 🚀

What questions did this LinkedIn Live answer for the participants?

1. What technologies and platform markets does Everest Group cover? 🌐
2. What is unique about Everest Group’s approach to its coverage of technology provider and platform markets? 🧠
3. What kinds of business challenges and objectives are the target of Everest Group’s technology product research? 💼

Meet the Presenters

Kriti Gupta

Practice Director

Katrina Menzigian

Vice President

Nisarg Shah

Practice Director

Decoding Supplier Relationship Management Technologies: What Are the Best-in-Class Functionalities and Features? | Webinar

February 27, 2024

ON-Demand Webinar

Decoding Supplier Relationship Management Technologies: What Are the Best-in-Class Functionalities and Features?

WATCH THE WEBINAR ON-DEMAND

Enterprises are increasingly focusing on transforming supplier management activities through digital adoption to improve efficiency and relationships. However, the supplier management technology landscape is complex. Technology providers have varying capabilities and focus areas within the supplier management space, making it difficult for enterprises to choose and implement.

In this webinar, our analysts unpacked how enterprises can better understand the supplier relationship management (SRM) technology landscape and highlight the best-in-class functionalities and features.

What questions did the webinar answer for the participants?

What does the SRM technology landscape currently look like?
What are the best-in-class functionalities and features that enterprises should look for when adopting an SRM tool?
What does a high-level assessment of the functionality and solutioning elements of various technology providers offering SRM tools entail?

Who should attend?

Enterprises
Chief procurement officers (CPO)
Global sourcing managers
Vendor managers/vendor relationship managers
Procurement managers
Supplier relationship management technology providers
Procurement suite providers
Procurement outsourcing service providers

Amit Lad

Senior Analyst

Everest Group

Bhanushee Malhotra

Practice Director

Everest Group

Akash Thunga

Senior Analyst

Everest Group

Exploring Clinical Data and Analytics: The Trends Shaping the Market | LinkedIn Live

February 21, 2024

LINKEDIN LIVE

Exploring Clinical Data and Analytics: The Trends Shaping the Market

View the event on LinkedIn, which was delivered live on Wednesday, February 21, 2024.

In the rapidly advancing field of clinical technology, pharma enterprises are faced with challenges such as fragmented data, compounded by interoperability issues and inefficiencies. There is a growing need for real-time insights and a unified data platform to enhance clinical decision-making, interoperability, and operational efficiency.

Watch this interactive LinkedIn Live session to explore how an end-to-end platform approach to clinical data and analytics can enable seamless data integration, improve data quality, accelerate trial timelines, and improve patient outcomes. Additionally, discover the evolving areas in clinical data and analytics and get a view of the outlook for this segment.

During this event, we dived into questions such as:

What are the existing pharma challenges around clinical data and analytics?
What are the key demand trends and expectations from clinical data and analytics platform providers?
What does the provider ecosystem look like in this segment?
What are some of the emerging or futuristic trends within this segment?

Meet the Presenters

Madhur Kakade

Senior Analyst

Everest Group

Chunky Satija

Vice President

Everest Group

Nisarg Shah

Practice Director

Everest Group

Putting Your Frontline Workforce at the Forefront of Technology | Webinar

February 7, 2024

WEBINAR

Putting Your Frontline Workforce at the Forefront of Technology

February 7, 2024

Catch Everest Group Partner, Yugal Joshi, as he joins a panel of experts to discuss:

Recognize the costs of a non-inclusive and siloed workplace transformation
Analyze the challenges faced by frontline workers and understand their unique needs and work requirements
Design an inclusive workplace transformation approach for specific industries
Explore top industry use cases and success stories

Yugal Joshi

Partner, Everest Group

Drew Ehlers

Head of Global Partners, Zebra Technologies

Rakshit Ghura

SVP and Global Head, Global Workplace Services, HCLTech

Don’t miss the premier conference for GBS, sourcing, and tech leaders. Reserve your spot for Everest Group Engage!

Category: Technology Industry