Strategies for Customer Experience (CX) Success in an Uncertain World | Webinar

March 7, 2023

ON-DEMAND WEBINAR

Strategies for Customer Experience (CX) Success in an Uncertain World

The global customer experience (CX) outsourcing market has grown tremendously. The current market size is more than US$105 billion, and CX remains a key focus area for enterprises.

However, the CX market is now facing a new set of challenges influenced by the increasing need to provide differentiated experiences to customers – while managing mandates to reduce costs.

Join our CX experts as they explore key trends and provide recommendations on what to prioritize and how to navigate the challenges to deliver exceptional CX.

What questions will the webinar answer for the participants?

What is the CX industry outlook for 2023 and how can enterprises reduce costs?
What are the potential challenges and trends that will impact the CX industry?
Which actions can enterprises and service providers take to build their CX strategies for 2023 and navigate potential challenges?

Who should attend?

CEOs, CCOs, CIOs, and CTOs
BPO strategy and global heads
Leaders of CXM outsourcing
Leaders of CXM strategy
Head of customer experience
Head of customer service
Head of CXM service delivery
Senior sales and marketing executives

Chhandak Biswas

Practice Director

David Rickard

Partner

NASSCOM Technology and Leadership Forum 2023

February 27, 2023

EVENT

NASSCOM Technology and Leadership Forum 2023: Winning on CX with a Whole New World of Technology

Monday, Feb 27, 2023 | 12:25pm - 12:55pm

Everest Group CEO, Peter Bendor-Samuel, will speak virtually at the NASSCOM Technology and Leadership Forum 2023 at Grand Hyatt, Mumbai, India, on February 27, in his session titled, Winning on CX with a Whole New World of Technology.

Register to attend the session

The evolving technology landscape is reshaping industries, ushering in a new era of customer experience (CX). Watch Peter’s session live at the event to learn how the convergence of technologies is creating a new world for customers, keeping human centricity at its core. The speakers will also discuss new technologies that drive a people + tech convergence, such as the metaverse, and explore how businesses can find opportunities to create value in these emerging technologies.

Attendees can also catch Everest Group colleagues Chirajeet Sengupta, Rajesh Ranjan, Yugal Joshi, Ronak Doshi, Akshat Vaid, Aveen Shetty, Ashish Sehdev, and Rita Soni at the event.

Where:
Grand Hyatt, Mumbai

Speaker

Peter Bendor-Samuel

CEO

Top Emerging Technology Trends: Six Things Sourcing Needs to Know in 2023 | Webinar

February 23, 2023

Access the on-demand webinar, which was delivered live on February 23, 2023.

Evolution in the IT function is inevitable. The very nature of technology is constantly shifting. Sourcing teams can better manage value from emerging technologies across the adoption cycle, from Research and Development (R&D) and exploration to scaled adoption.

In this webinar, we explored six things sourcing teams can do to stay ahead of new technology trends, including:

How to understand the emerging technologies landscape in the near term (12-24 months) and medium term (2-5 years)
How to recognize where these emerging technologies are on the adoption curve, and what their impact could be on sourcing dynamics and strategy
When to adapt existing category strategies and when to create new categories to support the adoption of emerging technologies
How to align the evolution of supplier segmentation and portfolio strategy to the new IT landscape
How to identify the roles and skills of the future to stay ahead of business and IT demand
Ways to measure value from emerging tech services category management

Who should attend?

IT sourcing leaders
Sourcing managers
Category managers
Heads of indirect sourcing

The Talent Crisis Mystery: Scarcity in Times of Layoffs | Webinar

February 16, 2023

On-Demand Webinar

The Talent Crisis Mystery: Scarcity in Times of Layoffs

WATCH THE WEBINAR ON-DEMAND

Hiring and retaining talent proved to be the biggest challenge for global services leaders during 2021-2022, impacting enterprises and service providers alike. However, our 2023 Key Issues research shows that talent has dropped from number one to number three on a list of top challenges as the economic slowdown sets in.

Despite a series of mass layoffs by global tech giants, companies continue to hire and retain relevant talent globally. Does that mean the talent crisis has been addressed? Or will talent remain an issue in 2023?

In this webinar, our experts will look at the fundamentals of the talent market and uncover tools and techniques for building a successful talent strategy for 2023-2024.

What questions will this webinar answer for participants?

What demand segments are likely to continue to see talent shortages in 2023?
What are the mistakes to avoid in the near term to bypass a talent catastrophe in the mid- to long-term?
What are strategies for building and retaining future-proof talent?

Who should attend?

CIOs, CTOs, CDOs
EVPs, SVPs, Senior directors of IT
Chief talent officer
Chief HR officer
Directors of global technology, IT talent strategy
Directors of global workforce planning
Directors of workforce transformation

Rohitashwa Aggarwal

Partner

Jimit Arora

Partner

Aamir Khan

Senior Analyst

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

December 13, 2022

LIVE WEBINAR

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

WATCH THIS WEBINAR ON-DEMAND

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including:

The outlook for global services
Top business challenges and priorities
Changes in sourcing spend and service delivery costs
In-demand digital services and next-generation capabilities
The evolving strategy for talent, locations, and the workplace

Who should attend?

CIOs, CDOs, CTOs, CFOs, CPOs
Service providers
GBS / Shared services center heads
Global services leaders
Locations heads

Partner

Planning for a Recession: Is the War for Tech Talent Finally Over? | Webinar

September 13, 2022

ON-DEMAND WEBINAR

Planning for a Recession: Is the War for Tech Talent Finally Over?

Business leaders worldwide are bracing themselves for a possible recession. With increasing cost pressures and talent challenges, what do enterprises need to know to navigate a looming downturn, and could the demand for technology talent be easing up?

WATCH THIS WEBINAR ON-DEMAND

In this webinar, our experts will discuss the latest demand and supply trends, reveal new location hotspots, uncover key strategies best-in-class companies are deploying to position themselves for success, and deliver their predictions for the next 12-24 months.

Questions our experts will answer: