Category: Service Provider Industry

Building a Sustainable Future: Reflections on COP28 and Insights for 2024 | LinkedIn Live

LINKEDIN LIVE

Building a Sustainable Future: Reflections on COP28 and Insights for 2024

View the event on LinkedIn, which was delivered live on Thursday, December 14, 2023.

Watch this LinkedIn Live event to hear from Everest Group analysts Rita N. Soni and Nitish Mittal, and Sustainability and Climate Change Expert Babiche Veenendaal-Westerbrink. 🎙️

The speakers reflected on the progress made in 2023 to build a more sustainable future, the key takeaways from the COP28 conference – the 28th annual meeting of the international community to discuss and implement ways to combat climate change – and the outlook for 2024.

During the event, we explored:

✅ Key takeaways from COP28
✅ The 2024 sustainability outlook with a focus on technology, data, and operations implications
✅ How Everest Group is helping businesses plan and adopt strategies for a more viable future 🌱

Watch this session to gain profound insights into the challenges and opportunities ahead! 🔍

Meet the Presenters

Mittal Nitish
Partner
Everest Group
Soni Rita B
Principal Analyst
Everest Group
Babiche Veenendaal Westerbrink 003
Sustainability and Climate Change Expert

Key Issues 2024: Creating Accelerated Value in a Dynamic World | Webinar

ON-DEMAND WEBINAR

Key Issues 2024: Creating Accelerated Value in a Dynamic World

In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders.

How do you achieve accelerated value? Enterprises must embrace innovation while effectively managing change. This approach will help businesses navigate rapid transformation while ensuring stability and sustainability.

Watch this webinar to gain valuable insights into the current perspectives of IT-BP industry leaders.

We discussed the major concerns, expectations, and trends for 2024 and provided recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024.

What questions has the webinar answered for the participants?

  • What are the key challenges and priorities and the outlook for global services in 2024?
  • What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations?
  • Which digital services and next-generation capabilities are expected to be in demand?
  • How will generative AI impact the global services industry?
  • How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?

Who should attend?

  • CIOs, CDOs, CTOs, CFOs, CPOs
  • Service providers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads
Agarwalla Hrishi
Vice President
Malhotra Bhanushee
Practice Director
Mittal Alisha
Vice President
Ranjan Rajesh
Partner

How AR Teams Use Research to Support Sales and Position for Competitiveness | LinkedIn Live

LINKEDIN LIVE

How AR Teams Use Research to Support Sales and Position for Competitiveness

View the event on LinkedIn, which was delivered live on Thursday, November 30, 2023.

🔍 Analyst relations (AR) teams of service and tech providers are facing increasing pressure to demonstrate the tangible value and impact of research investments for increased competitiveness and market success.

🚀 Watch this LinkedIn Live with Everest Group experts and Allan Racey, Global Talent Services Lead with Accenture. The speakers explore the strategies and that enable AR teams to bridge the gap between research and growth. This session was designed to equip AR professionals with the knowledge and tools they need to better utilize their existing research investments and identify key opportunities where custom research can effectively strengthen sales initiatives.

🎙️ Participants had  the opportunity to hear about instances where AR teams have achieved alignment with research investments and the objectives of their sales teams.

What questions does the event answer for participants?

  • How can AR teams better utilize their existing research memberships to drive value for their sales organization?
  • How can AR professionals better communicate the link between research and competitiveness and growth initiatives?
  • How can AR teams shape the discussion with their sales organization on how to leverage the value from research?

Meet the Presenters

Menzigian Katrina (1)
Vice President, Analyst Relations Engagement
Everest Group
Norton Molly
Global Client Director
Everest Group

Using OKRs for Your Sustainability Goals: It’s Time to Drive Meaningful Change | Webinar

ON-DEMAND WEBINAR

Using OKRs for Your Sustainability Goals: It’s Time to Drive Meaningful Change

As enterprises become more sustainability-driven, traditional approaches to measuring success, such as Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), are no longer practical methods for determining objectives and measurable outcomes for pressing sustainability issues – like climate change and inequity.

Objectives and Key Results (OKRs) are a dynamic framework that offers a fresh perspective on delivering impactful metrics.

Watch as our sustainability experts discuss how enterprises can leverage OKRs for their sustainability initiatives and transition from the conventional KPI and SLA approaches to an OKR-driven methodology.

What questions does the webinar answer for the participants?

  • What are OKRs?
  • How do they differ from and/or complement more traditional KPIs and SLAs?
  • Why use OKRs for sustainability specifically?

Who should attend?

  • Sustainability tech lead
  • Head of sustainability services
  • Head of net zero transformation portfolio
  • Head of decarbonization
  • Head of diversity, equity, inclusion, and belonging (DEIB)
  • Head of accessibility & digital inclusion
  • Principal sustainability advisor
  • Climate change & sustainability director
  • Head sustainability products and platform
  • Head of green tech
Doshi Ronak
Partner
Singh Prateek
Practice Director
Soni Rita B
Principal Analyst

Planning for 2024? What Service Provider Executives Should Know | Webinar

on-demand webinar

Planning for 2024? What Service Provider Executives Should Know

As we approach the end of 2023, a year where uncertainty continued unabated, companies are beginning to think about annual planning, which for many, kicks off months before the year ends. Service providers, in particular, need to consider how the demand for their offerings will evolve in 2024 and where they should focus their time, attention, and investments to best serve this demand.

Watch this on-demand webinar to hear key analyst perspectives on the nature of the services market, what service providers may expect in the upcoming year, and how they can plan ahead.

What questions will the on-demand webinar answer for the participants?

  • What is the nature of the services market, and what can we expect going into 2024?
  • How will demand for services evolve in the new year?
  • How should service provider executives think about planning in this environment of prolonged uncertainty?

Who should attend?

  • Executives, senior management, and business leaders in service provider organizations
Hung Shirley
Partner
Mittal Nitish
Partner
Vaid Akshat
Partner

Disruption and Uncertainty: Today’s CFO Agenda | Webinar

ON-DEMAND Webinar

Disruption and Uncertainty: Today’s CFO Agenda

Access the on-demand webinar, which was delivered on Tuesday, August 1, 2023.

As we continue to experience economic uncertainty, CFOs and the finance function in particular face a multitude of challenges, including pricing and cost pressures, shifting customer demand, threats to existing business models, and the ongoing shortage of key talent.

Watch this on-demand webinar as our experts discuss the key priorities for CFOs amidst ongoing disruption, instability, and unpredictability. Participants will gain insights into the challenges organizations face and the steps taken to mitigate them, the evolving landscape of Finance and Accounting (F&A) transformation, key areas driving investments, and the expected role of third-party service providers in this journey.

What questions will the on-demand webinar answer for the participants?

  • What are the key challenges organizations are facing in the current environment?
  • What are the crucial steps taken by organizations to navigate the challenges?
    What is shaping F&A transformation today?
  • Which F&A transformation approaches should enterprises follow?
  • Which F&A areas are driving investments?
  • What is the expected role of third-party service providers / shared services in supporting businesses?

Who should attend?

  • CFOs
  • Finance heads
  • SVPs, EVPs, VPs, AVPs, and directors of finance
  • Controllers
  • BPO strategy heads
  • Heads of outsourcing
Hung Shirley Refresh gray square
Partner
Vignesh K Refresh gray square
Vice President
Singh Abhishek
Practice Director

How Technology Can Help Healthcare Overcome the $30 Billion RCM Spend | LinkedIn Live

linkedin live

How Technology Can Help Healthcare Overcome the $30 Billion RCM Spend

View the event on LinkedIn, which was delivered live on Wednesday, June 28, 2023.

🏥 The pandemic left no industry untouched, but healthcare was especially impacted. Healthcare providers were sent into a financial tailspin as elective surgeries were halted, and general expenses increased.

📉 The industry is bouncing back, yet the financial burden continues to escalate due to soaring wage costs and increased efforts to retain talent.

Watch this LinkedIn Live to discover how healthcare providers can rethink their revenue cycle management (RCM) strategies to future-proof their operations, including how technology adoption can significantly improve administrative efficiencies, streamline operations, reduce costs, increase revenue, and reduce dependency on talent.

What questions does the event address?

  • How is the RCM market evolving, and how is technology becoming an integral part of the overall solutioning?
  • What sourcing criteria should healthcare providers consider when evaluating their RCM needs?
  • What are the supply landscape characteristics and their value propositions?

📅 Save the date and join us for an insightful discussion!

Meet The Presenters

Sahni_Priya
Practice Director
Everest Group
Verma Ankur
Vice President
Everest Group

The Impact of Impact: Effectively Measuring Impact Workers’ Metrics | LinkedIn Live

LINKEDIN LIVE

The Impact of Impact: Effectively Measuring Impact Workers’ Metrics

View the event on LinkedIn, which was delivered live on Thursday, June 8, 2023.

Organizations’ methods of tracking performance metrics of impact workers vary across the board. 📊 Impact measurement can be a powerful tool to inform program creation, assess effectiveness, and drive decision-making. 💡 But when it comes to the measurement of impact workers’ metrics, what is the most effective approach, and how do you use the data for better business outcomes? 🤔

In this LinkedIn Live session, we will explore one of the key aspects of impact sourcing – impact measurement – and the need to track metrics effectively for better business case creation. 🔎

Watch to learn more about this important topic and to gain valuable insights into how to effectively measure the impact of impact sourcing initiatives. 🌟

What questions did the event address?

  • Market standards and general recommendations 📈
  • Key approaches followed by organizations 🤝
  • Learnings from best-in-class peers 🏆
  • Pitfalls to avoid and best practices to follow ⚠️💡

Meet The Presenters

Transforming Customer Experience in Healthcare with Hyper-personalization | LinkedIn Live

LINKEDIN LIVE

Transforming Customer Experience in Healthcare with Hyper-personalization

View the event on LinkedIn, which was delivered live on Wednesday, May 31, 2023.

🏥The healthcare industry is undergoing a major shift driven by evolving customer expectations and care delivery models as customers and patients demand more hyper-personalized experiences. To meet this demand, healthcare enterprises are leveraging customer experience platforms (CXPs) to pull in data from multiple sources, analyze it, and generate actionable insights that enhance the customer experience across pre-care, care, and post-care interactions 📈.

📣 📣Join our experts as they discuss how enterprises should look at customer experience in healthcare and how the scope has evolved to include hyper-personalized experiences that span care management, proactive grievances redressal, and billing and payments.

What questions did the event address?

✅ How should service providers and enterprises think about customer experience?
✅ What key investments are required to drive superior customer engagement in healthcare?
✅What is the current CXP supplier landscape, and who are the new players?

Meet The Presenters

The Future of Retail and CPG: Balancing Economics, Efficiency & Experience | LinkedIn Live

LINKEDIN LIVE

The Future of Retail and CPG: Balancing Economics, Efficiency & Experience

April 26, 2023 |
9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

View the event on LinkedIn, which was delivered live on Wedneday, April 26, 2023.

Today’s retail and CPG enterprises are facing the dual challenge of adverse macroeconomic conditions and rapidly changing customer behaviors. While macroeconomic factors are putting pressure on input prices 💲 and razor-thin margins, shifts in customer behavior are translating into a demand for sustainable products and hyper-personalized omnichannel experiences.

💻📱Technology disruptions over the past few years have successfully mitigated these challenges and created new avenues of growth 📈 for both enterprises and service providers.

📢 📢 In this LinkedIn Live, our analysts will share insights into the key technology investment priorities of retail and CPG enterprises and opportunity areas for service providers.

What questions will the event address?

✅ What are the top investment priorities for retail and CPG firms?
✅ How are enterprises rethinking transformation while balancing customer experience, cost competitiveness, and sustainability?
✅ What is the role of the technology and service provider ecosystem in enabling this transformation journey?
✅ What challenges are enterprises facing in their present engagements with service providers?

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