Planning for 2024? What Service Provider Executives Should Know | Webinar

September 26, 2023

Live Webinar

Planning for 2024? What Service Provider Executives Should Know

September 26, 2023 |

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

As we approach the end of 2023, a year where uncertainty continued unabated, companies are beginning to think about annual planning, which for many, kicks off months before the year ends. Service providers, in particular, need to consider how the demand for their offerings will evolve in 2024 and where they should focus their time, attention, and investments to best serve this demand.

Join this webinar to hear key analyst perspectives on the nature of the services market, what service providers may expect in the upcoming year, and how they can plan ahead.

What questions will the webinar answer for the participants?

What is the nature of the services market, and what can we expect going into 2024?
How will demand for services evolve in the new year?
How should service provider executives think about planning in this environment of prolonged uncertainty?

Who should attend?

Executives, senior management, and business leaders in service provider organizations

Shirley Hung

Partner

Nitish Mittal

Partner

Akshat Vaid

Partner

Disruption and Uncertainty: Today’s CFO Agenda | Webinar

August 1, 2023

ON-DEMAND Webinar

Disruption and Uncertainty: Today’s CFO Agenda

Access the on-demand webinar, which was delivered on Tuesday, August 1, 2023.

As we continue to experience economic uncertainty, CFOs and the finance function in particular face a multitude of challenges, including pricing and cost pressures, shifting customer demand, threats to existing business models, and the ongoing shortage of key talent.

Watch this on-demand webinar as our experts discuss the key priorities for CFOs amidst ongoing disruption, instability, and unpredictability. Participants will gain insights into the challenges organizations face and the steps taken to mitigate them, the evolving landscape of Finance and Accounting (F&A) transformation, key areas driving investments, and the expected role of third-party service providers in this journey.

What questions will the on-demand webinar answer for the participants?

What are the key challenges organizations are facing in the current environment?
What are the crucial steps taken by organizations to navigate the challenges?
What is shaping F&A transformation today?
Which F&A transformation approaches should enterprises follow?
Which F&A areas are driving investments?
What is the expected role of third-party service providers / shared services in supporting businesses?

Who should attend?

CFOs
Finance heads
SVPs, EVPs, VPs, AVPs, and directors of finance
Controllers
BPO strategy heads
Heads of outsourcing

Shirley Hung

Partner

Vignesh Kannan

Vice President

Abhishek Singh

Practice Director

How Technology Can Help Healthcare Overcome the $30 Billion RCM Spend | LinkedIn Live

June 28, 2023

linkedin live

How Technology Can Help Healthcare Overcome the $30 Billion RCM Spend

View the event on LinkedIn, which was delivered live on Wednesday, June 28, 2023.

🏥 The pandemic left no industry untouched, but healthcare was especially impacted. Healthcare providers were sent into a financial tailspin as elective surgeries were halted, and general expenses increased.

📉 The industry is bouncing back, yet the financial burden continues to escalate due to soaring wage costs and increased efforts to retain talent.

Watch this LinkedIn Live to discover how healthcare providers can rethink their revenue cycle management (RCM) strategies to future-proof their operations, including how technology adoption can significantly improve administrative efficiencies, streamline operations, reduce costs, increase revenue, and reduce dependency on talent.

What questions does the event address?

How is the RCM market evolving, and how is technology becoming an integral part of the overall solutioning?
What sourcing criteria should healthcare providers consider when evaluating their RCM needs?
What are the supply landscape characteristics and their value propositions?

📅 Save the date and join us for an insightful discussion!

Meet The Presenters

Priya Sahni

Practice Director

Everest Group

Ankur Verma

Vice President

Everest Group

The Impact of Impact: Effectively Measuring Impact Workers’ Metrics | LinkedIn Live

June 8, 2023

LINKEDIN LIVE

The Impact of Impact: Effectively Measuring Impact Workers’ Metrics

View the event on LinkedIn, which was delivered live on Thursday, June 8, 2023.

Organizations’ methods of tracking performance metrics of impact workers vary across the board. Impact measurement can be a powerful tool to inform program creation, assess effectiveness, and drive decision-making. But when it comes to the measurement of impact workers’ metrics, what is the most effective approach, and how do you use the data for better business outcomes?

In this LinkedIn Live session, we will explore one of the key aspects of impact sourcing – impact measurement – and the need to track metrics effectively for better business case creation.

Watch to learn more about this important topic and to gain valuable insights into how to effectively measure the impact of impact sourcing initiatives.

What questions did the event address?

Market standards and general recommendations
Key approaches followed by organizations
Learnings from best-in-class peers
Pitfalls to avoid and best practices to follow

Meet The Presenters

Rita N. Soni

Principal Analyst, Impact Sourcing & Sustainability Research

Everest Group

Marzanne Collins

Executive Advisor

Harambee Youth Employment Accelerator

Evan Jones

Strategy Director

Harambee Youth Employment Accelerator

Paul Steenkamp

Founder & CEO

Jack Frost

Transforming Customer Experience in Healthcare with Hyper-personalization | LinkedIn Live

May 31, 2023

LINKEDIN LIVE

Transforming Customer Experience in Healthcare with Hyper-personalization

View the event on LinkedIn, which was delivered live on Wednesday, May 31, 2023.

🏥The healthcare industry is undergoing a major shift driven by evolving customer expectations and care delivery models as customers and patients demand more hyper-personalized experiences. To meet this demand, healthcare enterprises are leveraging customer experience platforms (CXPs) to pull in data from multiple sources, analyze it, and generate actionable insights that enhance the customer experience across pre-care, care, and post-care interactions 📈.

📣 📣Join our experts as they discuss how enterprises should look at customer experience in healthcare and how the scope has evolved to include hyper-personalized experiences that span care management, proactive grievances redressal, and billing and payments.

What questions did the event address?

✅ How should service providers and enterprises think about customer experience?
✅ What key investments are required to drive superior customer engagement in healthcare?
✅What is the current CXP supplier landscape, and who are the new players?

Meet The Presenters

Chunky Satija

Vice President

Everest Group

Priya Sahni

Practice Director

Everest Group

The Future of Retail and CPG: Balancing Economics, Efficiency & Experience | LinkedIn Live

April 26, 2023

LINKEDIN LIVE

The Future of Retail and CPG: Balancing Economics, Efficiency & Experience

April 26, 2023 |

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

View the event on LinkedIn, which was delivered live on Wedneday, April 26, 2023.

Today’s retail and CPG enterprises are facing the dual challenge of adverse macroeconomic conditions and rapidly changing customer behaviors. While macroeconomic factors are putting pressure on input prices 💲 and razor-thin margins, shifts in customer behavior are translating into a demand for sustainable products and hyper-personalized omnichannel experiences.

💻📱Technology disruptions over the past few years have successfully mitigated these challenges and created new avenues of growth 📈 for both enterprises and service providers.

📢 📢 In this LinkedIn Live, our analysts will share insights into the key technology investment priorities of retail and CPG enterprises and opportunity areas for service providers.

What questions will the event address?

✅ What are the top investment priorities for retail and CPG firms?
✅ How are enterprises rethinking transformation while balancing customer experience, cost competitiveness, and sustainability?
✅ What is the role of the technology and service provider ecosystem in enabling this transformation journey?
✅ What challenges are enterprises facing in their present engagements with service providers?

Yugal Joshi

Partner

Abhishek Mundra

Practice Director

Chirajeet Sengupta

Partner

Decentralized Clinical Trials: What You Need to Know to Unlock Value | Webinar

April 25, 2023

On-Demand Webinar

Decentralized Clinical Trials: What You Need to Know to Unlock Value

WATCH THE WEBINAR ON-DEMAND

Decentralized clinical trials (DCTs) were a boon during the pandemic. Pharmaceutical enterprises capitalized on the opportunity to conduct remote and virtual trials during a time when isolation was critical. However, in 2023, pharmaceutical enterprises are turning their focus to address new challenges such as scale, data security, and site engagement.

In this webinar, we’ll present insights on the trends pharmaceutical enterprises should expect this year, along with data from our 2023 DCT Platforms PEAK Matrix® assessment to shed light on both the demand and supply side of this market.

Our speakers will discuss:

How is the DCT technology market evolving and what does adoption look like across therapy areas and geographies?
What sourcing criteria should pharmaceutical enterprises consider for evaluating their DCT needs?
What are the supply landscape characteristics and their value propositions?

Who should attend?

CEOs, CMOs, CDOs, CTOs
Heads of Product Marketing
Chief Strategy Officers
Chief Commercial Officers
Chief Innovation Officers
Chief Scientific Officers
Heads of Strategy
Heads of Analyst Relations
Heads of Product Development
Heads of Innovation
Sourcing Heads

Chunky Satija

Vice President

Nisarg Shah

Practice Director

Generative AI and ChatGPT: Separating Fact from Fiction | LinkedIn Live

April 13, 2023

LINKEDIN LIVE

Generative AI and ChatGPT: Separating Fact from Fiction

View the event on LinkedIn, which was delivered live on Thursday, April 13, 2023.

If you haven’t experimented with ChatGPT yet, you have at least been following the recent buzz⚡.

💻ChatGPT is one recent example of Generative AI that companies are jumping into. However, while the technology itself has immense potential, much of the recent adoption 👥 has been driven by hype .

What exactly is Generative AI? It is an evolved form of Artificial Intelligence (AI) technology that generates new content in the form of text, images, videos, audio, codes, and more – consensus is that it will influence enterprises and providers significantly.

📢 In this LinkedIn Live, we will provide buyers and providers insights into the latest developments and opportunities, as well as the challenges and possible misconceptions in this dynamic market. The speakers will also discuss how organizations can benefit from Generative AI and what factors to consider while using and investing in it.

What questions does the event address?

✅ What are the strengths and limitations of Generative AI (and ChatGPT) in its current form?
✅ What are some high-value applications and use cases?
✅ What do enterprises and service providers need to keep in mind while adopting Generative AI?
✅ What are the major challenges and best practices to assist adoption?

Meet The Presenters

Andrew Burgess

AI Strategist and Ethicist

Founder & CEO, Greenhouse Intelligence

David Rickard

Partner

Everest Group

Anil Vijayan

Partner

Everest Group

Frictionless Customer Experiences: The Key to Unlocking Satisfaction | LinkedIn Live

March 29, 2023

LINKEDIN LIVE

Frictionless Customer Experiences: The Key to Unlocking Satisfaction

View the event on LinkedIn, which was delivered live on Wednesday, March 29, 2023.

The ideal customer experience has shifted as customers opt for more effortless self-driven digital interactions💻. To meet this need, organizations must eliminate hurdles within the customer experience, making it seamless, simple, and frictionless.

In this LinkedIn Live session, Everest Group analysts will be joined by Bill Price, co-author of the recently published book 📕, “The Frictionless Organization: Deliver Great Experiences with Less Effort.” Bill will define the frictionless organization and how it can deliver smoother customer experiences, save money, and increase revenue 📈.

Together, the speakers will discuss key insights from the book, provide real-time analyst reactions, and offer recommendations for organizations.

What questions does the event address?

➡️ What causes friction in customer experiences?
➡️ What are the benefits of removing friction?
➡️ How can friction be removed?

Meet The Presenters

Shirley Hung

Partner

Everest Group

Bill Price

President

Driva Solutions

Eric Simonson

Managing Partner

Everest Group

Top Emerging Technology Trends: Six Things Sourcing Needs to Know in 2023 | Webinar

February 23, 2023

Access the on-demand webinar, which was delivered live on February 23, 2023.

Evolution in the IT function is inevitable. The very nature of technology is constantly shifting. Sourcing teams can better manage value from emerging technologies across the adoption cycle, from Research and Development (R&D) and exploration to scaled adoption.

In this webinar, we explored six things sourcing teams can do to stay ahead of new technology trends, including:

How to understand the emerging technologies landscape in the near term (12-24 months) and medium term (2-5 years)
How to recognize where these emerging technologies are on the adoption curve, and what their impact could be on sourcing dynamics and strategy
When to adapt existing category strategies and when to create new categories to support the adoption of emerging technologies
How to align the evolution of supplier segmentation and portfolio strategy to the new IT landscape
How to identify the roles and skills of the future to stay ahead of business and IT demand
Ways to measure value from emerging tech services category management

Who should attend?

IT sourcing leaders
Sourcing managers
Category managers
Heads of indirect sourcing

Category: Service Provider Industry