Harnessing Digital Workplace Investments for 2025 | Webinar

October 8, 2024

ON-DEMAND Webinar

Harnessing Digital Workplace Investments for 2025

For many enterprises, the previously cautious investment environment of 2024, caused by economic pressures, recessionary sentiments, and geopolitical uncertainties, is now shifting towards a more aggressive and strategic focus for 2025. Digital workplace transformation initiatives, spearheaded by innovations such as generative AI, Copilots, and the metaverse, are poised for a rapid uptake by service buyers. The ongoing demonstrations of these technologies’ industry-specific advantages, clearer proof of ROI, improved regulations and compliance, and successful scalability and integration, as well as the deployment of pent-up investment funds, are the key drivers for this change.

Bolstered by industry expertise and deep analyst insights, this thorough webinar hosted by Yugal Joshi, Partner, Prabhneet Kaur, Senior Analyst, and Udit Singh, Vice President, deep-dived into how this focus shift will drive substantial investments in the digital workplace. Covering key themes, such as generative AI, Copilots, employee experience, and the metaverse, our Everest Group experts outlined the strategies needed to capitalize on this new momentum.

Viewers gained actionable insights for upcoming investment opportunities, learning how to navigate challenges and increase competitiveness using the latest Everest Group research. Digital workplace service buyers and providers gained useful knowledge on how to craft effective digital workplace investment strategies for 2025.

What questions did the webinar answer for the participants?

What factors will drive investments in digital workplace transformations in 2025?
What should the enterprise strategy be for deriving maximum benefit from Copilots?
How can organizations effectively enable employees in adopting generative AI and its use cases?
How can you maintain a holistic employee experience amid ongoing disruptions?

Who should attend?

CIOs
CTOs
Digital Workplace Heads
Heads of Outsourcing
Procurement Heads
Senior marketing executives
Analyst Relations heads
Senior sales executives
IT Infrastructure Heads

Yugal Joshi

Partner

Prabhneet Kaur

Senior Analyst

Udit Singh

Vice President

Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense | Webinar

September 5, 2024

ON-DEMAND WEBINAR

Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense

WATCH THE WEBINAR ON-DEMAND

Generative AI (gen AI) is growing in popularity and is rapidly reshaping the cybersecurity landscape with its innovative capabilities.

This webinar, drawing from current advancements and Everest Group’s recent research, provided cybersecurity buyers and service providers with insights into new developments, emerging applications, challenges, and opportunities presented by gen AI in cybersecurity.

What questions did the webinar answer?

What are the drivers and inhibitors for gen AI adoption in cybersecurity?
What are some of the emerging gen AI use cases in cybersecurity?
What should enterprises do with gen AI in cybersecurity?
What should service providers do with gen AI in cybersecurity?

Who should attend?

CISOs and CIOs
Security and cybersecurity leaders
Heads of outsourcing
Procurement heads
Vendor managers
Service provider leaders

Kumar Avijit

Vice President

Arjun Chauhan

Senior Analyst

Yugal Joshi

Partner

Countering Volatility in the Tech Talent Market: Technological Solutions | LinkedIn Live

June 26, 2024

LinkedIn Live

Countering Volatility in the Tech Talent Market: Technological Solutions

Watch this event on LinkedIn which was delivered live on Wednesday, June 26, 2024

Evolving dynamics in the tech talent market have led to an unprecedented talent and skills shortage, leaving enterprises lacking for choice in niche and specialized role fulfillment. 📉💼

To discuss the potential role of technology in alleviating the talent market volatility, our experts Ronak Doshi, Partner, and Arpita Dwivedi, Practice Director, sat down with panelists Somnath Chatterjee, CEO of Prismforce, and Agnieszka Porebska, CEO of Talent Alpha, in a LinkedIn Live session. 🎙️💻 They talked about the art of the possible: how using technology can play a critical role in helping workforce strategy leaders optimize their talent supply in the face of shortage. 🚀🔍

Attendees will understand where investments in the talent supply chain can be utilized to source human capital for current and future business needs, and the technology that can be used to secure the flow of qualified talent for an agile and adaptable workforce that lasts. 💡🔧

During this in-depth LinkedIn Live, we discussed:

• The key challenges that workforce leaders face in the talent supply chain 🚧🤔
• The significance of skill-based workforce management in navigating the evolving talent landscape to propel growth and secure a competitive advantage 📈🏆
• The role of AI-powered technology platforms in driving talent supply chain agility 🤖⚙️

Meet the presenters

Ronak Doshi

Partner
Everest Group

Arpita Dwivedi

Practice Director
Everest Group

Somnath Chatterjee

Founder & CEO
Prismforce

Agnieszka Porebska

CEO
Talent Alpha

Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals | Webinar

June 25, 2024

On-demand webinar

Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals

WATCH THE WEBINAR ON-DEMAND

The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. As a result, enterprises are pushing service providers to deliver more while keeping costs static or even lowering them.

Providers can differentiate themselves through a mix of efficient solution sizing, which involves the best use of granular market insights, continuous service improvement levers (including generative AI impact), balanced risk-taking to do more with less, and competitive underlying rates.

In this webinar, Everest Group’s pricing experts discussed some of the true differentiators observed on recent deals and the outlook for these approaches.

What questions did the webinar answer for the participants?

What selection criteria have enterprise clients prioritized in recent IT outsourcing deals?
What are the price and solution sizing themes that land well in terms of win rates?
What are the pitfalls that enterprises and service providers should be mindful of?

Who should attend?

CIOs, CTOs, CDOs
IT executives and strategy leaders
GBS leaders managing IT outsourcing contracts
Pricing leaders
Solutioning leaders
Large pursuits or large deal leaders
Sales leaders

Achint Arora

Partner

Prateek Gupta

Vice President

Abhishek Sharma

Managing Partner

Vinamra Shukla

Practice Director

What’s Driving Investments in RCM: A Look at Hotspots in Healthcare | LinkedIn Live

May 29, 2024

LinkedIn Live

What’s Driving Investments in RCM: A Look at Hotspots in Healthcare

Watch this event on LinkedIn which was delivered live on Wednesday, May 29, 2024

The Revenue Cycle Management (RCM) sector is undergoing seismic change. With rapid digitization and an evolving future landscape, PE funding and overall M&A activity is dramatically increasing. 🔍

Watch this LinkedIn Live conversation with Everest Group analysts Priya Sahni, Practice Director, and Ankur Verma, Vice President, to learn about the changes happening in outsourcing patterns within RCM, as well as the trends to watch out for in the coming months.

📚 Attendees will get a complimentary copy of Everest Group’s RCM report.

During this LinkedIn Live, we discussed:

What are the key business, technology, and sourcing trends within RCM?
What’s really driving the PE investments in this space?
What can we expect from rising M&A in RCM business?

Meet the Presenters

Priya Sahni

Practice Director
Everest Group

Ankur Verma

Vice President
Everest Group

Marketing in 2024: Key Areas of Focus for CMOs as the Year Unfolds | LinkedIn Live

May 16, 2024

LinkedIn Live

Marketing in 2024: Key Areas of Focus for CMOs as the Year Unfolds

Watch this event on LinkedIn which was delivered live on Thursday, May 16, 2024

🚀 The marketing industry is constantly evolving, largely due to emerging technologies and the imperative to keep up with customer demand. As macroeconomic conditions show signs of improvement, CMOs and marketing leaders are preparing to reassess and refine their strategies.

Watch this engaging LinkedIn Live discussion as our analysts explored the anticipated changes in marketing and marketing services in the second half of 2024 and beyond. They will examine the forces driving transformation within the marketing landscape, including strengthening macroeconomic conditions, technological advances such as generative AI (gen AI), the emergence of new channels, and the increase of events. 📈💡

During this LinkedIn Live, we discussed:

• What is driving marketing in 2024? 🌐📱
• How should CMOs look at technology disruptions in the near to medium term? 🧠💥
• What new channels should CMOs start allocating their budgets to in 2024? 📊💰

Meet the presenters

David Rickard

Partner
Everest Group

Mustafa Pitolwala

Senior Analyst
Everest Group

Nishant Jeyanth

Practice Director
Everest Group

Technology’s Transformation of Care Management Solutions | LinkedIn Live

May 15, 2024

linkedin live

Technology’s Transformation of Care Management Solutions

View the event on LinkedIn, which was delivered live on Wednesday, May 15, 2024.

Recent interest in leveraging technology for the management of care has driven the healthcare industry to invest in digital technology that enables remote and efficient care. Though a large focus is on lowering costs and improving health outcomes via technology, there is also an interest in using technology to deliver care in-home, with clinical decision-making assistance and greater coordination as a feature. 🏥💻

Watch on demand this LinkedIn Live conversation with Everest Group analysts to learn about the evolution of technology-based care management solutions and how they will impact the future of the healthcare industry. 📈🔬

During this LinkedIn Live, we’ll discussed:

Which areas are of interest to enterprises digitizing care? 🌐
How is technology being leveraged to reshape the delivery of care? 🔄
How are solutions providers and platform providers enhancing their care management offerings? 🛠️🔍

Meet the Presenters

Priya Sahni

Practice Director
Everest Group

Chunky Satija

Vice President
Everest Group

Kaushik Sundar

Practice Director
Everest Group

Content Supply Chain: Embracing AI in the Content Development Lifecycle | LinkedIn Live

April 30, 2024

linkedin live

Content Supply Chain: Embracing AI in the Content Development Lifecycle

In today’s hyper-connected world, there’s a growing demand for seamless, personalized customer experiences, which is challenging marketers to create, share, and track quality content at scale. 🌐

The content supply chain (CSC) addresses this need by integrating processes in a content ecosystem, fostering both technological and organizational transformation. Implementing a CSC helps streamline workflows, scale content delivery, and help businesses gain a competitive edge.

🔄 Watch this LinkedIn Live on demand to explore the benefits of adopting a CSC and its future implications for enterprises and service providers. 📈

During this session, we discussed questions such as:

• What challenges do marketers face when managing a content lifecycle?

• What is a content supply chain, and how is it disrupting content lifecycle development?

• What is the role of AI in the content supply chain, and how is it supercharging content operations? 🤖

Meet the Presenters

Mayank Choudhuri

Senior Analyst

Everest Group

Nisha Krishan

Practice Director

Everest Group

Nitish Mittal

Partner

Everest Group

Key Insights: The Evolving Commercial Technology Landscape in Life Sciences | LinkedIn Live

April 25, 2024

Linkedin Live

Key Insights: The Evolving Commercial Technology Landscape in Life Sciences

View the event on LinkedIn, which was delivered live on Thursday, April 25, 2024.

Life sciences enterprises are facing a pivotal juncture that demands a strategic decision regarding their CRM ecosystems after the Veeva-Salesforce split. 🧬💼

Watch this interactive LinkedIn Live discussion as our expert analysts explore the critical shift from CRM ecosystems to CX platforms and the next-gen technologies poised to deliver personalized CX. They will also examine the substantial opportunity for technology providers as enterprises update their CRM environments. 🚀🔍

What questions did this LinkedIn Live answer for the participants?

• Which high-priority modules across CRM/CX platforms are enterprises most interested in? 🎯
• Which functions within the life sciences commercial segment are more mature vs. others in terms of next-gen technology adoption? 💡
• What is the market sentiment around the Veeva-Salesforce split? 📊

Meet the Presenters

Durga Ambati

Practice Director

Everest Group

Rohit K

Practice Director

Everest Group

Chunky Satija

Vice President

Everest Group

Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers | Webinar

April 23, 2024

on-DEMAND WEBINAR

Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers

WATCH THE WEBINAR ON-DEMAND

What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time?

Watch this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and David Rickard, Partner. They discussed the potential benefits and risks of outsourcing the CXM function and outlined best practices and key considerations to make when taking this step.

Attendees gained insights into CXM outsourcing during early maturity stages and came away with strategies for the effective selection of suitable outsourcing partners from our leading experts in this field.

Additionally, service providers received an overview addressing the unique requirements of first-time outsourcers.

What questions did the webinar answer for the participants?

What are the benefits and risks associated with outsourcing in the early maturity or first-time stages?
What are the best practices for selecting the right outsourcing partner?
How can a service provider address the unique demands of first-time outsourcers?

Who should attend?

Customer experience leaders
Chief customer officers
SVP Customer Experience
Heads of Outsourcing
Procurement Managers
Contact center leaders

Divya Baweja

Practice Director

David Rickard

Partner

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Category: Service Provider Industry