Maximizing Value in Business Process Outsourcing Contracts | Webinar

April 16, 2024

oN-DEMAND WEBINAR

Maximizing Value in Business Process Outsourcing Contracts

In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities.

Watch this webinar where our pricing analysts discussed how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown. They covered key strategies that address cost reduction and service quality improvements, as well as ways to drive positive business impact through digital and transformation initiatives in outsourced relationships.

What questions did the webinar answer for the participants?

What are enterprises’ top priorities as we dig deeper into 2024?
What are the key value drivers for enterprises in business process outsourcing engagements?
What is the total impact that these value drivers could bring in business process outsourcing engagements?

Who should attend?

CIOs, CTOs, CDOs
BPS executives
BPS strategy leaders
BPS department leaders
GBS leaders managing
BPS outsourcing contracts

Rahul Barwe

Vice President

Everest Group

Sahil Shah

Practice Director

Everest Group

Kunal Verma

Vice President

Everest Group

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 | Webinar

March 7, 2024

on-demand webinar

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024

WATCH THE WEBINAR ON-DEMAND

Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of a resurgence in pricing. Similarly, service providers must assess how they can seamlessly deliver the commercial benefits of generative AI and other innovative technologies.

In this webinar, Everest Group’s pricing experts explored what this means for Asia-Pacific outsourcing pricing trends in 2024, what is shaping these trends, and the outlook.

What questions did the webinar answer for the participants?

What are the key expectations and unique requirements in APAC for buyers of outsourcing services?
How has pricing changed since 2023?
What factors will likely determine price movement in 2024, and how can enterprises be prepared?

Who should attend?

CIOs, CTOs, CDOs
IT executives and strategy leaders
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Service providers: Pricing leaders, Solutioning leaders, Pre-sales leaders, Large pursuits leaders

Dev Gaba

Practice Director

Everest Group

Rahul Gehani

Partner

Everest Group

Abhishek Sharma

Partner

Everest Group

Nirati Sinha

Practice Director

Everest Group

Engineering Services in 2024: The Market Outlook and Commercial Trends | Webinar

March 5, 2024

on-demand webinar

Engineering Services in 2024: The Market Outlook and Commercial Trends

WATCH THE WEBINAR ON-DEMAND

While the professional services market experienced a slowdown last year, engineering services emerged as a standout performer among other segments.

In this webinar, our analysts examined the past performance and future prospects of the engineering services sector. Participants gained valuable insights into the pricing outlook, commercial dynamics, market attractiveness, and evolving buyer expectations for engineering services. Finally, we explored emerging trends and future projections.

What questions did the webinar answer for the participants?

How did the engineering services market perform in 2023?
What are the latest enterprise objectives and recent commercial trends in this space?
How will the engineering services market shape out in 2024, and what can service providers do to improve win rates in deals?

Who should attend?

Service providers
Sales leaders
Pricing team members
Solution design and contracting leads
Engineering services leads
Analyst and advisory relations
Engineering department heads, Head of information systems and R&D
CPOs
Global sourcing heads, category managers, sourcing strategy professionals, vendor management leaders

Achint Arora

Partner

Everest Group

Amanpreet Manchanda

Practice Director

Everest Group

Nishant Udupa

Practice Director

Everest Group

Shifts in Outsourcing Pricing: Key Insights to Plan 2024 | LinkedIn Live

February 14, 2024

LinkedIN Live

Shifts in Outsourcing Pricing: Key Insights to Plan 2024

View the event on LinkedIn, which was delivered live on Wednesday, February 14, 2024.

In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. 💰

In this engaging LinkedIn Live session, our pricing experts revealed insights from the Everest Group Pricing Index™ report – a biannual overview of current and expected outsourcing pricing trends across various service types and delivery locations. 🌍

Participants learned valuable pricing insights and discovered the major current commercial themes influencing the market.

During this event, we explored:

✅ How pricing changed across key outsourcing functions and delivery locations in 2023 💡
✅ The pricing outlook for 2024, and how it can impact your outsourcing strategy
✅ How companies are using the Pricing Index to help with sourcing decisions 📈

Rahul Barwe

Vice President

Everest Group

Ricky Sundrani

Partner

Everest Group

Shitika Ujjain

Practice Director

Everest Group

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists | Webinar

January 30, 2024

ON-DEMAND WEBINAR

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists

WATCH THE WEBINAR ON-DEMAND

As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021 and 2022, we saw a sharp increase in pricing, and then budgets were slashed in 2023.

We face a strong likelihood of an economic slowdown in 2024 and an uphill battle to deliver savings. Watch this webinar to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, cloud, and SaaS contracts in the new year.

What questions did the webinar answer for the participants?

Where is outsourced deal pricing headed in 2024 amid an economic slowdown?
How can enterprises drive more savings from their outsourcing contracts?
How can enterprises realize better value from their Cloud and SaaS contracts?

Who should attend?

Global enterprises
CIOs, CTOs
Supplier and vendor managers
Technology directors, IT managers
ITS/BPS strategy heads
Service providers
Technology providers

Rahul Gehani

Partner

Abhishek Sharma

Partner

Shitika Ujjain

Practice Director

Kunal Verma

Vice President

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC | Webinar

November 23, 2023

ON-DEMAND WEBINAR

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC

WATCH THE WEBINAR ON-DEMAND

Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models, emerging location trends, and innovative pricing constructs to optimize the value they achieve from service providers.

In this on-demand webinar, Everest Group analysts will explore how APAC buyers can develop forward-looking sourcing strategies with the potential of advancing innovation in their outsourcing relationships and portfolios as value acceleration takes priority in 2024.

What questions will the on-demand webinar answer for the participants?

What are the top forward-looking strategies in APAC for outsourced services buyers for 2024?
What location strategies are sourcing leaders planning to adopt in 2024 to achieve increased value from their service provider portfolio?
What are the pricing trends and forecasts in APAC?
What are the new-age commercial models observed in the APAC market?
How should APAC-focused procurement leaders shape their contracting and negotiation strategies in 2024?

Who should attend?

CIOs, CTOs, CPOs, heads of procurement, and heads of outsourcing
Category managers
Indirect sourcing leaders
Buyers of outsourced services
Strategic sourcing leaders
IT and BPO department leaders
Supplier management leaders
GBS leaders managing IT and BPO outsourcing contracts
Price-to-win teams from service providers
Service Providers’ sales leaders and country heads

Ashutosh Dhoot

Practice Director

Bhanushee Malhotra

Practice Director

Ashish Sehdev

Vice President

Mihir Sinha

Practice Director

The Services Pricing Outlook for 2024: Are the Waters Finally Calming? | Webinar

November 7, 2023

ON-DEMAND WEBINAR

The Services Pricing Outlook for 2024: Are the Waters Finally Calming?

WATCH THE WEBINAR ON-DEMAND

The slowdown in demand in 2023 had a significant impact on services pricing trends. Simultaneously, changing pricing models, coupled with the rise of generative AI and the financial constraints faced by enterprises due to escalating SaaS costs, compelled service providers to tighten solutioning and pricing – leaving everyone wondering what the outlook of services pricing will be.

Watch this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024.

What questions has the webinar answered for the participants?

How has outsourcing services demand evolved in 2023?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on solutioning and pricing of IT and BPO services?
What is the outlook for pricing?

Who should attend?

CIOs, CTOs, CDOs
Pricing and solutioning leaders
IT heads and executives
BPO department leaders
IT and BPO outsourcing contract managers

Rahul Gehani

Partner and Co-head of Pricing Assurance

Rohan Pant

Practice Director

Abhishek Sharma

Partner and Co-head of Pricing Assurance

Nirati Sinha

Practice Director

Outsourcing Pricing and Commercial Trends of 2023

October 18, 2023

Webinar

Outsourcing Pricing and Commercial Trends of 2023

October 18, 2023 |

11:00 AM ET

Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Everest Group analysts, Abhishek Sharma, Partner, and Bharath M, Vice President, will serve as presenters.

The webcast will focus on the most important pricing and commercial themes observed in the first half of the year, emerging trends and how enterprises can incorporate them into their forward-looking planning for 2024 and beyond.

Key Takeaways:

How has pricing for outsourced services evolved in the first half of 2023?
How are these trends expected to play out till the end of the year?
How can enterprises use these to inform their ongoing planning?

Who Should Attend:

GBS leaders
Category Leaders
Strategic Sourcing Leaders
CIO, IT/BPO Strategy Heads
Procurement Managers
Vendor Management Leads

Abhishek Sharma

Partner, Pricing Assurance Everest Group

Bharath M

Vice President, Global Sourcing Everest Group

Current Solution Trends and Their Impact on Outsourcing Deals and Pricing | Webinar

September 12, 2023

ON-DEMAND WEBINAR

Current Solution Trends and Their Impact on Outsourcing Deals and Pricing

WATCH THE WEBINAR ON-DEMAND

In the current market, prices are reaching a plateau, and providers are facing the pressing need to re-evaluate their solutions to gain a competitive edge in outsourcing deals. Additionally, today’s buyers are increasingly more aware that there is no “one-size-fits-all” approach, and they aren’t confined to rate cards. Crafting the winning solution will be the key differentiator in outsourcing deals.

Watch this on-demand webinar as our pricing experts explore how the success of a pricing bid, and what directly influences the pricing of a deal, ultimately lies in crafting a successful solution sizing model.

The speakers will also discuss the need to understand the key considerations and prerequisites that underpin a successful solution sizing model and how outside forces, such as an uncertain economy and digital and transformation trends in the marketplace, can impact solution sizing deals.

What questions will the on-demand webinar answer for the participants?

Why is solution sizing important in today’s competitive deal environment?
What are the key elements of winning solutions across service areas?
What needs to be in place for impactful and sharp solution sizing?

Who should attend?

Chief solution officers
Pricing COEs
Solution design leads
Contracting leads
Business unit heads
Presales executives
Commercial leads
Sales leaders

Achint Arora

Partner

Amanpreet Manchanda

Practice Director

Richa Tapadia

Practice Director

Kunal Verma

Vice President

The Evolution of Sourcing in APAC – How to Plan for APAC’s Evolving Outsourcing and Service Delivery Landscape | Virtual Roundtable

August 2, 2023

Virtual Roundtable

The Evolution of Sourcing in APAC - How to Plan for APAC's Evolving Outsourcing and Service Delivery Landscape

August 2, 2023 |

11 AM IST | 1:30 PM SGT | 2:30 PM JST | 3 PM ACT

The services industry is experiencing multiple microtrends in the APAC region, including the emergence of new service delivery locations, the advent of generative AI, the race to cloud modernization, the growing significance of ESG practices, and endless software price increases.

In this exclusive buy-side forum, participants will engage in an open discussion centered around these rising uncertainties and shifts in the outsourcing landscape and how sourcing and supplier management peers are reacting by adapting their sourcing portfolios, delivery locations mix, and relationships with service providers.

Join this virtual roundtable discussion to participate in conversations with our expert analysts and your sourcing peers. Attendees will gain valuable insights into how sourcing and supplier management teams in APAC are evolving to meet the rising market demands.

Participants will explore:

The outsourcing trends across various service categories
How sourcing and supplier management teams are reacting to trends such as generative AI, ESG, price hikes, and emerging service delivery locations
How the sourcing portfolio is evolving as we move beyond uncertainties and redefine strategies

Who should attend?

Sourcing teams
Outsourcing management teams
VMOs, CPOs
Procurement teams
Supplier management teams
Procurement and supplier management in GBS
Pricing and contracting teams
Deal optimization teams
Category managers
Location optimization teams

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Parul Jain

Vice President

Bhanushee Malhotra

Practice Director

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Category: Pricing