Category: Pricing

Bhanushee Malhotra

Ashish Sehdev

Mihir Sinha

The Services Pricing Outlook for 2024: Are the Waters Finally Calming? | Webinar

November 7, 2023

ON-DEMAND WEBINAR

The Services Pricing Outlook for 2024: Are the Waters Finally Calming?

The slowdown in demand in 2023 had a significant impact on services pricing trends. Simultaneously, changing pricing models, coupled with the rise of generative AI and the financial constraints faced by enterprises due to escalating SaaS costs, compelled service providers to tighten solutioning and pricing – leaving everyone wondering what the outlook of services pricing will be.

Watch this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024.

What questions has the webinar answered for the participants?

How has outsourcing services demand evolved in 2023?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on solutioning and pricing of IT and BPO services?
What is the outlook for pricing?

Who should attend?

CIOs, CTOs, CDOs
Pricing and solutioning leaders
IT heads and executives
BPO department leaders
IT and BPO outsourcing contract managers

Rahul Gehani

Partner and Co-head of Pricing Assurance

Rohan Pant

Practice Director

Abhishek Sharma

Partner and Co-head of Pricing Assurance

Nirati Sinha

Practice Director

Outsourcing Pricing and Commercial Trends of 2023

October 18, 2023

Webinar

Outsourcing Pricing and Commercial Trends of 2023

October 18, 2023 |

11:00 AM ET

Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Everest Group analysts, Abhishek Sharma, Partner, and Bharath M, Vice President, will serve as presenters.

The webcast will focus on the most important pricing and commercial themes observed in the first half of the year, emerging trends and how enterprises can incorporate them into their forward-looking planning for 2024 and beyond.

Key Takeaways:

How has pricing for outsourced services evolved in the first half of 2023?
How are these trends expected to play out till the end of the year?
How can enterprises use these to inform their ongoing planning?

Who Should Attend:

GBS leaders
Category Leaders
Strategic Sourcing Leaders
CIO, IT/BPO Strategy Heads
Procurement Managers
Vendor Management Leads

Abhishek Sharma

Partner, Pricing Assurance Everest Group

Bharath M

Vice President, Global Sourcing Everest Group

Current Solution Trends and Their Impact on Outsourcing Deals and Pricing | Webinar

September 12, 2023

ON-DEMAND WEBINAR

Current Solution Trends and Their Impact on Outsourcing Deals and Pricing

In the current market, prices are reaching a plateau, and providers are facing the pressing need to re-evaluate their solutions to gain a competitive edge in outsourcing deals. Additionally, today’s buyers are increasingly more aware that there is no “one-size-fits-all” approach, and they aren’t confined to rate cards. Crafting the winning solution will be the key differentiator in outsourcing deals.

Watch this on-demand webinar as our pricing experts explore how the success of a pricing bid, and what directly influences the pricing of a deal, ultimately lies in crafting a successful solution sizing model.

The speakers will also discuss the need to understand the key considerations and prerequisites that underpin a successful solution sizing model and how outside forces, such as an uncertain economy and digital and transformation trends in the marketplace, can impact solution sizing deals.

What questions will the on-demand webinar answer for the participants?

Why is solution sizing important in today’s competitive deal environment?
What are the key elements of winning solutions across service areas?
What needs to be in place for impactful and sharp solution sizing?

Who should attend?

Chief solution officers
Pricing COEs
Solution design leads
Contracting leads
Business unit heads
Presales executives
Commercial leads
Sales leaders

Achint Arora

Partner

Amanpreet Manchanda

Practice Director

Richa Tapadia

Practice Director

Kunal Verma

Vice President

The Evolution of Sourcing in APAC – How to Plan for APAC’s Evolving Outsourcing and Service Delivery Landscape | Virtual Roundtable

August 2, 2023

Virtual Roundtable

The Evolution of Sourcing in APAC - How to Plan for APAC's Evolving Outsourcing and Service Delivery Landscape

August 2, 2023 |

11 AM IST | 1:30 PM SGT | 2:30 PM JST | 3 PM ACT

The services industry is experiencing multiple microtrends in the APAC region, including the emergence of new service delivery locations, the advent of generative AI, the race to cloud modernization, the growing significance of ESG practices, and endless software price increases.

In this exclusive buy-side forum, participants will engage in an open discussion centered around these rising uncertainties and shifts in the outsourcing landscape and how sourcing and supplier management peers are reacting by adapting their sourcing portfolios, delivery locations mix, and relationships with service providers.

Join this virtual roundtable discussion to participate in conversations with our expert analysts and your sourcing peers. Attendees will gain valuable insights into how sourcing and supplier management teams in APAC are evolving to meet the rising market demands.

Participants will explore:

The outsourcing trends across various service categories
How sourcing and supplier management teams are reacting to trends such as generative AI, ESG, price hikes, and emerging service delivery locations
How the sourcing portfolio is evolving as we move beyond uncertainties and redefine strategies

Who should attend?

Sourcing teams
Outsourcing management teams
VMOs, CPOs
Procurement teams
Supplier management teams
Procurement and supplier management in GBS
Pricing and contracting teams
Deal optimization teams
Category managers
Location optimization teams

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Parul Jain

Bhanushee Malhotra

View the event on LinkedIn, which was delivered live on Thursday, July 13, 2023.

The Pricing Index: Pivotal Themes and What to Expect in the Next Year | LinkedIn Live

July 13, 2023

LINKEDIN LIVE

The Pricing Index: Pivotal Themes and What to Expect in the Next Year

Everest Group will soon launch the highly anticipated Pricing Index, providing a biannual overview of current and expected outsourcing pricing trends across various service types and delivery locations. 🌍

📣Join this interactive LinkedIn Live session as our experts unveil the key elements from the Pricing Index report. Participants will get the opportunity to learn valuable pricing insights and discover the major contemporary commercial themes influencing the market. 📊

What questions will the event answer for the participants?

💡 How has pricing changed across key functions and delivery locations in the past twelve months? 🗓️💲
💡 How is pricing expected to shift across key functions and delivery locations in the next twelve months?
💡 What resources will Everest Group make available every six months to help answer these questions?

Download the Pricing Index report

Meet The Presenters

Rahul Barwe

Vice President

Rahul Gehani

Partner

Abhishek Sharma

Partner

Cyber Resiliency Strategy: Key Themes and Pricing Trends for 2023 | Webinar

July 11, 2023

on-demand Webinar

Cyber Resiliency Strategy: Key Themes and Pricing Trends for 2023

Gone are the days when cybersecurity was solely the concern of IT departments. Today, the C-suite recognizes the criticality of cyber resiliency programs, which prioritize comprehensive threat advisory, holistic monitoring, and swift response mechanisms.

In this webinar, our experts will explain the differences in cyber resiliency and cybersecurity, outline key enterprise investment themes for cyber resiliency, explore opportunities and associated challenges for service providers, and cover the pricing and solution themes underlying the cybersecurity and cyber resiliency market.

What questions will the webinar answer for the participants?

What is cyber resiliency, and what is the enterprise adoption roadmap?
Why are service providers so gung-ho about cyber resiliency?
How should a cyber resiliency deal be structured commercially?

Who should attend?

CIOs, CISOs, CTOs, and CDOs
IT and BPO department heads
Sourcing leaders
Strategy leaders
GBS leaders managing IT and BPO outsourcing contracts
Security product heads
Cybersecurity offering leads
Cybersecurity service line heads

Kumar Avijit

Practice Director

Vinamra Shukla

Practice Director

Ricky Sundrani

Partner

Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC | Webinar

June 27, 2023

on-demand WEBINAR

Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC

Persisting economic uncertainty and increasing geopolitical pressures continue defining the macroeconomic environment this year. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and the Asia Pacific (APAC) region is no exception.

In this webinar, our analysts will discuss shifting buyer expectations and the defining characteristics of the outsourcing climate in 2023 from an APAC-focused lens.

We will also explore what sourcing leaders are doing to navigate uncertainties across a range of levers, including service provider portfolio shifts, location and talent strategies, pricing and contracting tactics, and engagement models.

Our speakers will discuss:

What are the macroeconomic trends shaping the APAC outsourcing market?
What are the top focus areas in APAC for buyers of outsourced services?
What location and talent strategies are sourcing leaders adopting to overcome increasing uncertainties?
What are the pricing trends and forecasts in APAC? Which skillsets are facing more demand?
How should APAC-focused procurement leaders shape their contracting and negotiation strategies?

Who should attend?

CPOs, CIOs, and CTOs
Category managers
Indirect sourcing leaders
Buyers of outsourced services
Strategic sourcing leaders
IT and BPO department leaders
Supplier management leaders
GBS leaders managing IT and BPO outsourcing contracts
Price-to-win teams from service providers
Service providers’ sales leaders
Service providers’ country heads

Prateek Gupta

Bhanushee Malhotra

Abhishek Sharma

Partner

Related Content:

Software and Cloud Pricing and Contract Negotiations: Keep Spend in Check | Webinar
Structuring an Outsourcing Deal in This Era of Uncertainty in Europe | Webinar
How to Achieve More from Less: Maximizing Value from Applications | Webinar
Pricing Actions to Capture Outsourcing Savings and Drive Success in 2023 | Webinar
Continuous Modernization in an Era of Cost Efficiency: Perspectives for BFS Firms in APAC | Webinar
Risk Watch 2023: Tracking Risks in a Volatile and Uncertain World of Global Services Delivery | State of the Market Report

The Six Key Pricing Themes Dominating 2023 | Webinar

May 23, 2023

On-demand Webinar

The Six Key Pricing Themes Dominating 2023

In 2022, the outsourcing industry experienced significant attrition and wage hikes. However, those metrics stabilized in the first few months of 2023, and due to today’s economic environment, the focus has turned to cost control. To make the best decisions going forward and fulfill their cost-cutting mandates, business leaders must stay on top of these shifts.

In this webinar, our experts will discuss the six key pricing and commercial themes observed in the first half of the year and how enterprises can incorporate them into their planning whether entering new outsourcing relationships, renegotiating, or consolidating.

Our speakers will discuss:

Which key outsourcing pricing and commercial themes were observed in the first part of 2023
How these six themes are expected to play out for the remainder of the year
How enterprises can use these themes to plan and execute on their cost-cutting directives

Who should attend?

CIOs
Pricing heads
IT/BPO strategy heads
Strategic sourcing leaders
Category leaders
Solutions heads
Procurement managers
Vendor managers
Presales leads

Achint Arora

Partner

Rahul Gehani

Partner

Abhishek Sharma

Partner

Ricky Sundrani

Partner

Key Themes and Pricing Trends in the SAP Services Market | Webinar

May 5, 2023

On-Demand Webinar

Key Themes and Pricing Trends in the SAP Services Market

Enterprises have leveraged SAP for more than a decade to manage and streamline their core business operations. In recent years, SAP expanded its predominantly on-premise enterprise products to the cloud. In response, providers have invested in tools and accelerators to align with this shift, helping enterprises migrate to the cloud seamlessly – creating a rapidly growing market.

Join this webinar to learn insights into the latest pricing and investment themes, enterprise challenges, and solutioning approaches in the SAP services market.

What questions will the webinar answer for the participants?

What are the key enterprise investment themes and opportunity areas for service providers in the SAP services market?
What are the enterprise challenges arising with the SAP and service partner community?
What are the approaches and key solution tenets that drive SAP pricing?
What are the pricing trends observed in SAP-managed and transformation services?
What are the differentiators and value adds proposed by leaders in SAP services?

Who should attend?

CIOs, CTOs
IT strategy heads
Heads of outsourcing
Procurement managers
IT department heads
Global sourcing mangers
Vendor managers
Heads of SAP services / application services
Senior sales leaders
Senior members of deal pricing teams

Prateek Gupta

Abhishek Mundra

Raghav Munjal