Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win | Webinar

December 3, 2024

ON-DEMAND WEBINAR

Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win

As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some. The growing adoption of the Global Capability Center (GCC) model has further transformed the economics of outsourcing, prompting both buyers and service providers to reevaluate key elements of their agreements.

Watch this webinar as our panel of pricing experts analyzed the significant trends of 2024 and offered a forward-looking view on IT and BPO services pricing for 2025. This session provided valuable insights into the pricing strategies and key levers that can help both parties achieve win-win outcomes in an increasingly complex environment.

What questions did the webinar answer?

How has the cost of delivering IT and BPO services and pricing changed in 2024?
What levers are buyers and providers pulling, and is a win-win arrangement possible
What is the outlook for pricing and costs?

Who should attend?

CIOs, CTOs, CDOs
IT executives, IT strategy leaders
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders
Pre-sales leaders
Large pursuits leaders
Finance Leaders

Rahul Gehani

Partner

Akshay Mathur

Vice President

Abhishek Sharma

Managing Partner

Kunal Verma

Vice President

Navigating Cost and Price Dynamics in Volatile Markets | Webinar

October 17, 2024

ON DEMAND Webinar

Navigating Cost and Price Dynamics in Volatile Markets

WATCH THE WEBINAR ON-DEMAND

Often, deal conversations are impacted by cost and margin pressures across geographies. Standard and commodity IT service rates, as well as ACV/TCV reduction for managed services, are likely to decrease in the coming year, making it vital for service providers to account for this decline in ongoing or near-term bids.

In this insightful webinar, Everest Group experts Parul Jain, Manish Malik, Harshit Mittal, and Ricky Sundrani explored the price and cost forecasts for the next 6 to 12 months across key categories, such as Applications, Infrastructure, and BPO services, across locations such as North America, Europe, and India. The team will discuss whether leveraging low-cost locations might be the ideal route for deal fee reduction for service providers, as well as other levers for managing this predicted cost and price decline.

From this webinar, attendees will understand the latest standings on leading global service delivery locations, key factors driving price and cost changes, and the best strategies for navigating changing markets and mitigating margin erosion.

What questions did the webinar answer for the participants?

What are the key market trends influencing the shoring and sourcing decisions in 2024?
What are the price and cost changes expected over the next 6-12 months, and what will drive these changes?
How will they impact the overall commercial deals, and what are service providers doing to navigate through these changes (such as leveraging low-cost locations, gen AI, etc.)?
How are service providers managing potentially shrinking margins?

Who should attend?

Finance leaders
Pricing leaders
Price-to-win leaders
CPOs
Heads of procurement
CIOs
Location strategy heads
Workforce strategy heads
Indirect and strategic sourcing leaders
Heads and buyers of outsourced services
GBS leaders managing IT and BPO outsourcing contracts
Category managers

Parul Jain

Vice President

Manish Malik

Practice Director

Harshit Mittal

Senior Analyst

Ricky Sundrani

Partner

AR Impact: Supporting Growth through Proposal Precision | LinkedIn Live

September 25, 2024

LinkedIn Live

AR Impact: Supporting Growth through Proposal Precision

Watch this event on LinkedIn which was delivered live on Wednesday, July 17, 2024

📊 Our expert team specializes in commercial and solutions analytics, such as pricing assurance, to guide organizations around the world 🌍 to build highly productive deals in the market. 🧩 Analyst relations (AR) teams can help their sales and go-to-market stakeholders harness these powerful capabilities to enhance competitive positions. 🚀

🎥 Watch this LinkedIn Live session to gain new insights into how Everest Group’s pricing expertise can advance go-to-market teams. Don’t miss the chance to ask questions live during the event! 💬

💼 During this collaborative LinkedIn Live session, we discussed:

🔍 How Everest Group can increase the competitiveness of deal pursuit activities of technology and service providers
🌟 The emerging segments within this ecosystem
🤝 Ways AR teams can enable key sales and go-to-market stakeholders to build productive engagements

Katrina Menzigian

Vice President

Achint Arora

Vice President

Rahul Gehani

Partner

Abhishek Sharma

Managing Partner

The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market | Webinar

August 29, 2024

ON-DEMAND WEBINAR

The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market

WATCH THE WEBINAR ON-DEMAND

In the IT and BPO outsourcing industry, growth rates have declined over the past eight quarters, testing business resilience, challenging providers, and evolving buyer expectations. However, the market is poised to see a reversal.

Watch this webinar to hear our pricing experts reveal key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Specifically, they discussed the pricing of software and cloud platforms and outlined the potential implications of this year’s trends for buyers.

Attendees came away with an understanding of where buyers can optimize their spend, where portfolios may be losing value, and potential solutions providers can offer in light of current shifts.

What questions did the webinar answer?

How has the demand for outsourcing services in APAC evolved in 2024?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals?
What is the outlook for pricing in APAC?

Who should attend?

CIOs, CTOs, and CDOs
IT strategy leaders and executives
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders

Rahul Gehani

Partner

Vaibhav Jain

Practice Director

Arpit Jhaver

Practice Director

Abhishek Sharma

Managing Partner

Related Content:

IT and BPO Outsourcing: Commercial Trend Evolution | Webinar

July 30, 2024

ON-DEMAND WEBINAR

IT and BPO Outsourcing: Commercial Trend Evolution

WATCH THE WEBINAR ON-DEMAND

For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change.

However, there may be room for hope, with the market poised to see a reversal in this trend. In this webinar, our pricing experts revealed key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Discussing specifically the trends in the pricing of software and cloud platforms, our expert panel outlined the potential implications of this year’s trends for buyers.

Attendees came away with an essential understanding of where buyers can optimize their spend and where portfolios may be losing value, as well as potential solutions providers can offer in light of current trends.

What questions did the webinar answer for the participants?

How has the demand for outsourcing services evolved in 2024?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals
What is the future outlook for pricing?

Who should attend?

CIOs
CTOs
CDOs
IT strategy leaders and executives
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders
Pre-sales leaders
Large pursuits leaders

Abhishek Biswas

Practice Director

Rahul Gehani

Partner

Udit Maheshwari

Practice Director

Shitika Ujjain

Practice Director

The Pricing Outlook for H2 2024 and Beyond | LinkedIn Live

July 17, 2024

LinkedIn Live

The Pricing Outlook for H2 2024 and Beyond

Watch this event on LinkedIn which was delivered live on Wednesday, July 17, 2024

Will price and cost pressures continue to trend as the most acute business challenges of 2024 and beyond?

Join our experts Arpit Jhaver, Amanpreet Machanda, and Ricky Sundrani for a deep dive into our Everest Group Pricing Index™ report findings for the first half of 2024. Our analysts will discuss the key trends from the first six months and outline the main business challenges likely to appear within the next year.

Participants will gain valuable pricing insights from our biannual overview of current and expected pricing trends, evaluated across various service types and delivery locations.

During this in-depth LinkedIn Live, we discussed:

How pricing changed across key outsourcing functions and delivery locations throughout H1 2024
What the pricing outlook is like for H2 2024 and 2025, and how it can impact your outsourcing strategy
How companies are using the Pricing Index to help with sourcing decision

Arpit Jhaver

Practice Director

Everest Group

Amanpreet Manchanda

Practice Director

Everest Group

Ricky Sundrani

Partner

Everest Group

Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals | Webinar

June 25, 2024

On-demand webinar

Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals

WATCH THE WEBINAR ON-DEMAND

The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. As a result, enterprises are pushing service providers to deliver more while keeping costs static or even lowering them.

Providers can differentiate themselves through a mix of efficient solution sizing, which involves the best use of granular market insights, continuous service improvement levers (including generative AI impact), balanced risk-taking to do more with less, and competitive underlying rates.

In this webinar, Everest Group’s pricing experts discussed some of the true differentiators observed on recent deals and the outlook for these approaches.

What questions did the webinar answer for the participants?

What selection criteria have enterprise clients prioritized in recent IT outsourcing deals?
What are the price and solution sizing themes that land well in terms of win rates?
What are the pitfalls that enterprises and service providers should be mindful of?

Who should attend?

CIOs, CTOs, CDOs
IT executives and strategy leaders
GBS leaders managing IT outsourcing contracts
Pricing leaders
Solutioning leaders
Large pursuits or large deal leaders
Sales leaders

Achint Arora

Partner

Prateek Gupta

Vice President

Abhishek Sharma

Managing Partner

Vinamra Shukla

Practice Director

Maximizing Value in Business Process Outsourcing Contracts | Webinar

April 16, 2024

oN-DEMAND WEBINAR

Maximizing Value in Business Process Outsourcing Contracts

WATCH THE WEBINAR ON-DEMAND

In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities.

Watch this webinar where our pricing analysts discussed how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown. They covered key strategies that address cost reduction and service quality improvements, as well as ways to drive positive business impact through digital and transformation initiatives in outsourced relationships.

What questions did the webinar answer for the participants?

What are enterprises’ top priorities as we dig deeper into 2024?
What are the key value drivers for enterprises in business process outsourcing engagements?
What is the total impact that these value drivers could bring in business process outsourcing engagements?

Who should attend?

CIOs, CTOs, CDOs
BPS executives
BPS strategy leaders
BPS department leaders
GBS leaders managing
BPS outsourcing contracts

Rahul Barwe

Vice President

Everest Group

Sahil Shah

Practice Director

Everest Group

Kunal Verma

Vice President

Everest Group

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 | Webinar

March 7, 2024

on-demand webinar

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024

WATCH THE WEBINAR ON-DEMAND

Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of a resurgence in pricing. Similarly, service providers must assess how they can seamlessly deliver the commercial benefits of generative AI and other innovative technologies.

In this webinar, Everest Group’s pricing experts explored what this means for Asia-Pacific outsourcing pricing trends in 2024, what is shaping these trends, and the outlook.

What questions did the webinar answer for the participants?

What are the key expectations and unique requirements in APAC for buyers of outsourcing services?
How has pricing changed since 2023?
What factors will likely determine price movement in 2024, and how can enterprises be prepared?

Who should attend?

CIOs, CTOs, CDOs
IT executives and strategy leaders
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Service providers: Pricing leaders, Solutioning leaders, Pre-sales leaders, Large pursuits leaders

Dev Gaba

Practice Director

Everest Group

Rahul Gehani

Partner

Everest Group

Abhishek Sharma

Partner

Everest Group

Nirati Sinha

Practice Director

Everest Group

Engineering Services in 2024: The Market Outlook and Commercial Trends | Webinar

March 5, 2024

on-demand webinar

Engineering Services in 2024: The Market Outlook and Commercial Trends

WATCH THE WEBINAR ON-DEMAND

While the professional services market experienced a slowdown last year, engineering services emerged as a standout performer among other segments.

In this webinar, our analysts examined the past performance and future prospects of the engineering services sector. Participants gained valuable insights into the pricing outlook, commercial dynamics, market attractiveness, and evolving buyer expectations for engineering services. Finally, we explored emerging trends and future projections.

What questions did the webinar answer for the participants?

How did the engineering services market perform in 2023?
What are the latest enterprise objectives and recent commercial trends in this space?
How will the engineering services market shape out in 2024, and what can service providers do to improve win rates in deals?

Who should attend?

Service providers
Sales leaders
Pricing team members
Solution design and contracting leads
Engineering services leads
Analyst and advisory relations
Engineering department heads, Head of information systems and R&D
CPOs
Global sourcing heads, category managers, sourcing strategy professionals, vendor management leaders

Achint Arora

Partner

Everest Group

Amanpreet Manchanda

Practice Director

Everest Group

Nishant Udupa

Practice Director

Everest Group

Everest Group Engage 2025 – London: Gain practical insights that drive global impact.

Category: Pricing