The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market | Webinar

August 29, 2024

ON-DEMAND WEBINAR

The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market

In the IT and BPO outsourcing industry, growth rates have declined over the past eight quarters, testing business resilience, challenging providers, and evolving buyer expectations. However, the market is poised to see a reversal.

Watch this webinar to hear our pricing experts reveal key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Specifically, they discussed the pricing of software and cloud platforms and outlined the potential implications of this year’s trends for buyers.

Attendees came away with an understanding of where buyers can optimize their spend, where portfolios may be losing value, and potential solutions providers can offer in light of current shifts.

What questions did the webinar answer?

How has the demand for outsourcing services in APAC evolved in 2024?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals?
What is the outlook for pricing in APAC?

Who should attend?

CIOs, CTOs, and CDOs
IT strategy leaders and executives
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders

Rahul Gehani

Partner

Vaibhav Jain

Practice Director

Arpit Jhaver

Practice Director

Abhishek Sharma

Managing Partner

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IT and BPO Outsourcing: Commercial Trend Evolution | Webinar

July 30, 2024

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IT and BPO Outsourcing: Commercial Trend Evolution

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For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change.

However, there may be room for hope, with the market poised to see a reversal in this trend. In this webinar, our pricing experts revealed key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Discussing specifically the trends in the pricing of software and cloud platforms, our expert panel outlined the potential implications of this year’s trends for buyers.

Attendees came away with an essential understanding of where buyers can optimize their spend and where portfolios may be losing value, as well as potential solutions providers can offer in light of current trends.

What questions did the webinar answer for the participants?

How has the demand for outsourcing services evolved in 2024?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals
What is the future outlook for pricing?

Who should attend?

CIOs
CTOs
CDOs
IT strategy leaders and executives
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders
Pre-sales leaders
Large pursuits leaders

Abhishek Biswas

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Udit Maheshwari

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The Pricing Outlook for H2 2024 and Beyond | LinkedIn Live

July 17, 2024

LinkedIn Live

The Pricing Outlook for H2 2024 and Beyond

Watch this event on LinkedIn which was delivered live on Wednesday, July 17, 2024

Will price and cost pressures continue to trend as the most acute business challenges of 2024 and beyond?

Join our experts Arpit Jhaver, Amanpreet Machanda, and Ricky Sundrani for a deep dive into our Everest Group Pricing Index™ report findings for the first half of 2024. Our analysts will discuss the key trends from the first six months and outline the main business challenges likely to appear within the next year.

Participants will gain valuable pricing insights from our biannual overview of current and expected pricing trends, evaluated across various service types and delivery locations.

During this in-depth LinkedIn Live, we discussed:

How pricing changed across key outsourcing functions and delivery locations throughout H1 2024
What the pricing outlook is like for H2 2024 and 2025, and how it can impact your outsourcing strategy
How companies are using the Pricing Index to help with sourcing decision

Arpit Jhaver

Practice Director

Everest Group

Amanpreet Manchanda

Practice Director

Everest Group

Ricky Sundrani

Partner

Everest Group

Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals | Webinar

June 25, 2024

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Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals

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The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. As a result, enterprises are pushing service providers to deliver more while keeping costs static or even lowering them.

Providers can differentiate themselves through a mix of efficient solution sizing, which involves the best use of granular market insights, continuous service improvement levers (including generative AI impact), balanced risk-taking to do more with less, and competitive underlying rates.

In this webinar, Everest Group’s pricing experts discussed some of the true differentiators observed on recent deals and the outlook for these approaches.

What questions did the webinar answer for the participants?

What selection criteria have enterprise clients prioritized in recent IT outsourcing deals?
What are the price and solution sizing themes that land well in terms of win rates?
What are the pitfalls that enterprises and service providers should be mindful of?

Who should attend?

CIOs, CTOs, CDOs
IT executives and strategy leaders
GBS leaders managing IT outsourcing contracts
Pricing leaders
Solutioning leaders
Large pursuits or large deal leaders
Sales leaders

Achint Arora

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Prateek Gupta

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Abhishek Sharma

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Vinamra Shukla

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Maximizing Value in Business Process Outsourcing Contracts | Webinar

April 16, 2024

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In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities.

Watch this webinar where our pricing analysts discussed how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown. They covered key strategies that address cost reduction and service quality improvements, as well as ways to drive positive business impact through digital and transformation initiatives in outsourced relationships.

What questions did the webinar answer for the participants?

What are enterprises’ top priorities as we dig deeper into 2024?
What are the key value drivers for enterprises in business process outsourcing engagements?
What is the total impact that these value drivers could bring in business process outsourcing engagements?

Who should attend?

CIOs, CTOs, CDOs
BPS executives
BPS strategy leaders
BPS department leaders
GBS leaders managing
BPS outsourcing contracts

Rahul Barwe

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Sahil Shah

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Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 | Webinar

March 7, 2024

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Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024

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Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of a resurgence in pricing. Similarly, service providers must assess how they can seamlessly deliver the commercial benefits of generative AI and other innovative technologies.

In this webinar, Everest Group’s pricing experts explored what this means for Asia-Pacific outsourcing pricing trends in 2024, what is shaping these trends, and the outlook.

What questions did the webinar answer for the participants?

What are the key expectations and unique requirements in APAC for buyers of outsourcing services?
How has pricing changed since 2023?
What factors will likely determine price movement in 2024, and how can enterprises be prepared?

Who should attend?

CIOs, CTOs, CDOs
IT executives and strategy leaders
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Service providers: Pricing leaders, Solutioning leaders, Pre-sales leaders, Large pursuits leaders

Dev Gaba

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Rahul Gehani

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Abhishek Sharma

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Nirati Sinha

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Engineering Services in 2024: The Market Outlook and Commercial Trends | Webinar

March 5, 2024

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Engineering Services in 2024: The Market Outlook and Commercial Trends

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While the professional services market experienced a slowdown last year, engineering services emerged as a standout performer among other segments.

In this webinar, our analysts examined the past performance and future prospects of the engineering services sector. Participants gained valuable insights into the pricing outlook, commercial dynamics, market attractiveness, and evolving buyer expectations for engineering services. Finally, we explored emerging trends and future projections.

What questions did the webinar answer for the participants?

How did the engineering services market perform in 2023?
What are the latest enterprise objectives and recent commercial trends in this space?
How will the engineering services market shape out in 2024, and what can service providers do to improve win rates in deals?

Who should attend?

Service providers
Sales leaders
Pricing team members
Solution design and contracting leads
Engineering services leads
Analyst and advisory relations
Engineering department heads, Head of information systems and R&D
CPOs
Global sourcing heads, category managers, sourcing strategy professionals, vendor management leaders

Achint Arora

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Amanpreet Manchanda

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Nishant Udupa

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Shifts in Outsourcing Pricing: Key Insights to Plan 2024 | LinkedIn Live

February 14, 2024

LinkedIN Live

Shifts in Outsourcing Pricing: Key Insights to Plan 2024

View the event on LinkedIn, which was delivered live on Wednesday, February 14, 2024.

In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. 💰

In this engaging LinkedIn Live session, our pricing experts revealed insights from the Everest Group Pricing Index™ report – a biannual overview of current and expected outsourcing pricing trends across various service types and delivery locations. 🌍

Participants learned valuable pricing insights and discovered the major current commercial themes influencing the market.

During this event, we explored:

✅ How pricing changed across key outsourcing functions and delivery locations in 2023 💡
✅ The pricing outlook for 2024, and how it can impact your outsourcing strategy
✅ How companies are using the Pricing Index to help with sourcing decisions 📈

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Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists | Webinar

January 30, 2024

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As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021 and 2022, we saw a sharp increase in pricing, and then budgets were slashed in 2023.

We face a strong likelihood of an economic slowdown in 2024 and an uphill battle to deliver savings. Watch this webinar to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, cloud, and SaaS contracts in the new year.

What questions did the webinar answer for the participants?

Where is outsourced deal pricing headed in 2024 amid an economic slowdown?
How can enterprises drive more savings from their outsourcing contracts?
How can enterprises realize better value from their Cloud and SaaS contracts?

Who should attend?

Global enterprises
CIOs, CTOs
Supplier and vendor managers
Technology directors, IT managers
ITS/BPS strategy heads
Service providers
Technology providers

Rahul Gehani

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Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC | Webinar

November 23, 2023

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Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC

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Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models, emerging location trends, and innovative pricing constructs to optimize the value they achieve from service providers.

In this on-demand webinar, Everest Group analysts will explore how APAC buyers can develop forward-looking sourcing strategies with the potential of advancing innovation in their outsourcing relationships and portfolios as value acceleration takes priority in 2024.

What questions will the on-demand webinar answer for the participants?

What are the top forward-looking strategies in APAC for outsourced services buyers for 2024?
What location strategies are sourcing leaders planning to adopt in 2024 to achieve increased value from their service provider portfolio?
What are the pricing trends and forecasts in APAC?
What are the new-age commercial models observed in the APAC market?
How should APAC-focused procurement leaders shape their contracting and negotiation strategies in 2024?

Who should attend?

CIOs, CTOs, CPOs, heads of procurement, and heads of outsourcing
Category managers
Indirect sourcing leaders
Buyers of outsourced services
Strategic sourcing leaders
IT and BPO department leaders
Supplier management leaders
GBS leaders managing IT and BPO outsourcing contracts
Price-to-win teams from service providers
Service Providers’ sales leaders and country heads

Ashutosh Dhoot

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Bhanushee Malhotra

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Ashish Sehdev

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Mihir Sinha

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Don’t miss the premier conference for GBS, sourcing, and tech leaders. Reserve your spot for Everest Group Engage!

Category: Pricing