Locations and Workforce Strategy 2024: Insights, Trends, and Key Priorities | Webinar

March 19, 2024

On-Demand webinar

Locations and Workforce Strategy 2024: Insights, Trends, and Key Priorities

What crucial insights from last year can locations and workforce strategy leaders apply to 2024, and what will be the critical priorities this year and beyond?

In this webinar, our experts explored the anticipated trends shaping 2024’s workforce and locations strategies. We discussed the impact of geopolitical and macroeconomic changes on locations, as well as the potential future direction of shoring strategies.

Attendees gathered beneficial insights into strategic workforce decision-making for 2024 and ongoing, with a focus on methodologies for creating an optimized, balanced locations portfolio.

What questions did the webinar answer for the participants?

What are the key learnings from 2023 in the locations and workforce strategy space?
What are the top strategic priorities for locations and workforce strategy heads in 2024?
Which locations offer untapped talent potential?
How can locations and workforce strategy leadership leverage key trends for 2024 to achieve an optimal locations portfolio?

Who should attend?

Location strategy heads
Workforce strategy heads
Delivery heads
GBS strategy heads
Global sourcing heads
CHROs
HR heads
SVM teams

Parul Jain

Vice President

Everest Group

Sumit Kumar

Practice Director

Everest Group

Key Issues 2024: Creating Accelerated Value in a Dynamic World | Webinar

December 12, 2023

ON-DEMAND WEBINAR

Key Issues 2024: Creating Accelerated Value in a Dynamic World

WATCH THE WEBINAR ON-DEMAND

In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders.

How do you achieve accelerated value? Enterprises must embrace innovation while effectively managing change. This approach will help businesses navigate rapid transformation while ensuring stability and sustainability.

Watch this webinar to gain valuable insights into the current perspectives of IT-BP industry leaders.

We discussed the major concerns, expectations, and trends for 2024 and provided recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024.

What questions has the webinar answered for the participants?

What are the key challenges and priorities and the outlook for global services in 2024?
What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations?
Which digital services and next-generation capabilities are expected to be in demand?
How will generative AI impact the global services industry?
How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?

Who should attend?

CIOs, CDOs, CTOs, CFOs, CPOs
Service providers
GBS / Shared services center heads
Global services leaders
Locations heads

Hrishi Agarwalla

Vice President

Bhanushee Malhotra

Practice Director

Alisha Mittal

Vice President

Rajesh Ranjan

Partner

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC | Webinar

November 23, 2023

ON-DEMAND WEBINAR

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC

WATCH THE WEBINAR ON-DEMAND

Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models, emerging location trends, and innovative pricing constructs to optimize the value they achieve from service providers.

In this on-demand webinar, Everest Group analysts will explore how APAC buyers can develop forward-looking sourcing strategies with the potential of advancing innovation in their outsourcing relationships and portfolios as value acceleration takes priority in 2024.

What questions will the on-demand webinar answer for the participants?

What are the top forward-looking strategies in APAC for outsourced services buyers for 2024?
What location strategies are sourcing leaders planning to adopt in 2024 to achieve increased value from their service provider portfolio?
What are the pricing trends and forecasts in APAC?
What are the new-age commercial models observed in the APAC market?
How should APAC-focused procurement leaders shape their contracting and negotiation strategies in 2024?

Who should attend?

CIOs, CTOs, CPOs, heads of procurement, and heads of outsourcing
Category managers
Indirect sourcing leaders
Buyers of outsourced services
Strategic sourcing leaders
IT and BPO department leaders
Supplier management leaders
GBS leaders managing IT and BPO outsourcing contracts
Price-to-win teams from service providers
Service Providers’ sales leaders and country heads

Ashutosh Dhoot

Practice Director

Bhanushee Malhotra

Practice Director

Ashish Sehdev

Vice President

Mihir Sinha

Practice Director

Locations and Talent Strategy – Let’s Talk – Potential in the Philippines | LinkedIn Live

November 8, 2023

LinkedIn live

Locations and Talent Strategy – Let’s Talk – Potential in the Philippines

View the event on LinkedIn, which was delivered live on Wednesday, November 8, 2023.

Watch this LinkedIn Live event to hear from 🎙️ Jack Madrid, IBPAP President & CEO, and Jimit Arora, Everest Group Partner, for an enriching conversation exploring the true value proposition of the Philippines as a global services delivery destination.

Attendees gained insights into the location’s 💪 strengths, heard areas for improvement, and left with practical on-the-ground learnings and valuable recommendations for establishing a delivery center in the Philippines.

This LinkedIn Live, explored:

✅ The true value proposition – talent availability, financial attractiveness, operating environment, and more – of delivering global services from the Philippines 💰
✅ The government developments and incentives that impact the Philippines’ potential
✅ The challenges – skills availability, talent size, and more – that an organization will need to navigate if it is considering setting up a delivery center in the Philippines 🧠

Meet The Presenters

Jimit Arora

Partner

Everest Group

Jack Madrid

President & CEO

IBPAP

Trends Shaping the Talent Market in 2024: How Enterprises Can Create a Competitive Edge | Webinar

October 31, 2023

ON-DEMAND WEBINAR

Trends Shaping the Talent Market in 2024: How Enterprises Can Create a Competitive Edge

WATCH THE WEBINAR ON-DEMAND

Talent dynamics are an ever-changing phenomenon with varying demand-supply, the emergence of new technologies, and changing work cultures. However, enterprises can stay competitive in the talent market by harnessing value from the tech-powered revolution, including generative AI, the maturity of hybrid work models, the reshaping of employability through skills, and the prioritization of sustainability.

Watch this webinar as our expert analysts discuss trends likely to shape the talent market in 2024. The speakers will answer critical questions about the current state of the talent crisis and provide valuable insights and strategies to help organizations thrive in an environment where talent remains a pivotal factor for success.

What questions did the webinar answer for the participants?

Which demand segments will likely continue to face talent challenges in 2024, and how will the challenges impact organizations’ growth and innovation?
How is generative AI likely to shape the dynamics of talent demand and supply in 2024?
What roadmap should organizations follow to stay competitive and harness the latest tools and technologies to future-proof talent strategies?

Who should attend?

CIOs and CTOs
IT heads
Technical leaders
Technical recruiters
HR partners at tech firms

Rohitashwa Aggarwal

Partner

Mihir Bade

Senior Analyst

Aamir Khan

Senior Analyst

How Enterprises Can Leverage Provider Support to Maximize GIC Potential | Webinar

September 21, 2023

on-demand webinar

How Enterprises Can Leverage Provider Support to Maximize GIC Potential

WATCH THE WEBINAR ON-DEMAND

The ongoing macroeconomic slowdown has pushed enterprises – that are already bogged down by top and bottom-line challenges – to assess how they can leverage service providers to grow, evolve, and optimize their global in-house center (GIC) networks.

Watch this on-demand webinar as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space.

In addition, the speakers will discuss the evolving approach of providers to the GIC market and present methods for enterprises and service providers to proactively engage with each other in the GIC space for a win-win result.

What questions will the on-demand webinar answer for the participants?

How did the global sourcing market evolve in H1 2023?
How are third-party providers supporting enterprises on GIC-related needs, including set-up, transformation, and carve-out?
What capabilities are service providers building to focus on the GIC segment?

Who should attend?

Senior leadership (CEOs and CXOs) of enterprises
In-house centers/GICs/shared service centers leadership
Global sourcing managers
GBS and SOVM professionals
Senior leadership
Strategy teams of providers
Sales teams for providers
Business unit leaders leading the GIC segment in providers

Prashray Kala

Partner

Aranya Kalia

Practice Director

Ravneet Kaur

Senior Analyst

Akshay Mathur

Vice President

Locations and Talent Strategy – Let’s Talk – Georgia: Europe’s Hidden Gem | LinkedIn Live

September 7, 2023

linkedin live

Locations and Talent Strategy – Let’s Talk – Georgia: Europe’s Hidden Gem

View the event on LinkedIn, which was delivered live on Thursday, September 7, 2023.

Watch this LinkedIn Live session for in-depth coverage on offshoring services to Georgia and its potential as a global services delivery destination, including the region’s operating environment, the impact of its government policies, workforce capabilities, and financial viability to uncover the real value proposition for businesses seeking Georgia as a potential location. 🌍

📣 📣In this LinkedIn Live session, our analysts joined on-the-ground experts in Georgia from Girteka and Enterprise Georgia to discuss their experiences with delivery in the location. They’ll share what’s working well, what can be better, and learnings and recommendations for those already operating in the area or considering adding Georgia to their locations portfolio. 🤝📊

What questions does the event answer for participants?

✅ What is the real value proposition of delivering global services from Georgia, including talent availability, financial attractiveness, and operating environment? 🌟
✅ How do the government’s developments and incentives impact Georgia’s potential? 🏛️📈
✅ What are some of the challenges, such as skills availability and talent size, that an organization will need to navigate if they are considering setting up a delivery center in Georgia? 🔍

Meet The Presenters

Amy Fong

Partner

Everest Group

Sumit Kumar

Practice Director

Everest Group

Andrius Talačka

Head of Service Transformation

Girteka

Tornike Zirakishvili

Deputy CEO

Enterprise Georgia

Masterclass in Managing Your Locations Portfolio and Workforce Strategies | Webinar

August 17, 2023

ON-DEMAND WEBINAR

Masterclass in Managing Your Locations Portfolio and Workforce Strategies

Access the on-demand webinar, delivered live on August 17, 2023.

Is your location portfolio and workforce strategy primed to manage black swan events, persisting economic uncertainties, cost and price pressures, and the geopolitical changes of today’s business landscape?

Watch this webinar as Everest Group experts deliver approaches to secure maximum value from delivery location portfolios and offer exclusive insights into the best practices for managing location portfolios and workforce strategies.

Whether you hold the reins as a sourcing leader, a delivery head, or a workforce strategy executive, this engaging webinar will provide you with valuable insights and actionable advice to optimize your locations portfolio and maximize returns.

What questions will the on-demand webinar answer for the participants?

What are the hottest global sourcing locations trends of early 2023?
What are the different models for managing your locations portfolio?
What are the key challenges and best practices for optimizing locations portfolio and workforce strategy?
Which crucial aspects are often overlooked when managing locations and workforce strategy?
What is the ultimate checklist when evaluating a new location?
How can you proactively and programmatically gauge the health of your locations portfolio?

Who should attend?

Workforce strategy heads
Workforce planning heads
Location strategy heads
GBS strategy heads
Delivery heads
CHROs
HR heads
Sourcing and vendor management teams
Global sourcing heads

Sakshi Garg

Vice President

Parul Jain

Vice President

Sumit Kumar

Practice Director

Gunjan Mundra

Senior Analyst

Locations and Talent Strategy – Let’s Talk – Destination Egypt | LinkedIn Live

August 10, 2023

lINKEDIN LIVE

Locations and Talent Strategy – Let’s Talk – Destination Egypt

View the event on LinkedIn, which was delivered live on Thursday, August 10, 2023.

Watch this LinkedIn Live session as our team of locations experts explore Egypt as a potential global services delivery destination . They are joined by on-the-ground experts in Egypt from _VOIS and PepsiCo, offering their firsthand experiences for global services in the area.

Discover what’s working well and areas for improvement and gain valuable learnings and recommendations for those currently operating or considering adding Egypt to their locations portfolio.

What questions does the event answer for participants?

What is the true value proposition, including talent availability, financial attractiveness, and operating environment of delivering global services from Egypt?
How do upcoming developments, such as new capital and skill-building initiatives, impact Egypt’s potential?
What are some of the challenges, including macroeconomic, FX fluctuations, and skills availability, that an organization will need to navigate if they are considering setting up a delivery center in Egypt?

Meet The Presenters

Parul Jain

Vice President

Everest Group

Rita N. Soni

Principal Analyst

Everest Group

Nagia El Haraki

PepsiCo Cairo Business Services Hub GM

Pepsico

Ramy Kato

Head of Vodafone Intelligent Solutions _VOIS, Egypt Center & Global Care

Sherine El Sherif

Head of International Investments and Business Development

ITIDA

Global Services: Lessons from 2022 and Key Trends Shaping 2023 | Webinar

March 28, 2023

On-Demand Webinar

Global Services: Lessons from 2022 and Key Trends Shaping 2023

WATCH THE WEBINAR ON-DEMAND

The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. However, as we look toward 2023, multiple factors – such as cost and price pressures, large-scale lay-offs, energy crises, geo-political instability, rising inflation, and GDP contraction – have left business leaders unsure of what to expect and how to prepare for 2023.

Join us as our experts reflect on the previous year and discuss global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises.

What questions will the speakers address?

How did the global services industry perform in 2022?
What are the key trends and outlook for the global services market in 2023?
With rising macroeconomic uncertainties, how is the demand for IT-BP services evolving?
What are the observed trends in location strategies, and will talent concerns begin to fade?
Does sustainability take a back seat as the focus shifts to resilience?

Who should attend:

Buyers and providers of services
Locations portfolio strategy professionals
Leaders of workforce strategy
CEOs and CXOs
Global sourcing managers
Vendor managers

Raghav Agarwal

Practice Director

Prashray Kala

Partner

Ravneet Kaur

Senior Analyst

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Category: Location Strategy