Category: IT Services

APAC CME Enterprise: IT Outsourcing as a Strategic Lever | Webinar

ON-DEMAND Webinar

APAC CME Enterprise: IT Outsourcing as a Strategic Lever

Stagnant revenues and the increasing cost of services are challenging Asia Pacific (APAC) businesses in the Communication, Media and Entertainment (CME) vertical. To tackle a difficult business environment and more structural issues across the industry, CME enterprises are increasingly turning to IT outsourcing as a strategic lever to aid in transformation.

Led by our experts Titus M, Practice Director, Mukesh Ranjan, Vice President, and Mohit Singhal, Senior Analyst, this webinar explored how CME enterprises can utilize IT outsourcing to create a strategy for differentiated, sustainable transformation.

Watch this webinar to learn how to leverage IT outsourcing effectively to augment the enterprise and bolster it against future market disruption.

What questions did the webinar answer for the participants?

  • What is the current and future role of IT services within CME enterprises in APAC?
  • How can CME enterprises utilize outsourcing as a strategic lever?
  • What are the unique challenges faced by CME enterprises in APAC?

Who should attend?

  • CME vertical leads
  • APAC and country heads
  • CIOs and CTOs
  • IT heads and managers
  • Procurement leads
  • Outsourcing heads
M Titus
Practice Director
Ranjan Mukesh
Vice President
Singhal Mohit
Senior Analyst

Leveraging AI for CX | LinkedIn Live

LINKEDIN LIVE

Leveraging AI for CX

Watch this event on LinkedIn which was delivered live on Wednesday, June 5 2024

To meet evolving customer expectations, businesses are seeking to develop artificial intelligence (AI) tools to enhance their customer experiences. From personalizing experiences to providing in-depth analytics, the potential for AI to transform CX and its management is profound. 🚀

Watch this LinkedIn Live discussion with Everest Group’s Nishan Krishan, Practice Director, and Ashish Sehdev, Vice President, to learn about how to utilize AI and its latest iteration, generative AI, for anticipating CX needs, creating adaptive strategies, and developing unforgettable CX. 💡

During this engaging LinkedIn Live, we discussed:

✅ The use cases enabled by AI in CX 🤖
✅ The RoI and productivity gains enabled by AI in CX
✅ Generative AI and its disruptive potential for CX

Krishan Nisha gray square 1
Practice Director
Everest Group
Sehdev Ashish gray square
Vice President
Everest Group
Kumar Santhosh
Aniruddha edited

The State of Generative AI in the Retail and CPG Industry | Webinar

on-demand webinar

The State of Generative AI in the Retail and CPG Industry

In today’s competitive retail and CPG landscape, businesses face pressing challenges, from fluctuating consumer preferences to operational complexities. Generative AI (gen AI) presents a crucial solution, enabling rapid product innovation and enhanced operational efficiency. Adopting gen AI is now essential for companies aiming to stay ahead, and the conversation has shifted from “where can gen AI work” to “where is gen AI working?”

This webinar offered buyers and service providers valuable insights into real-world use cases where pilots progress to full production, key challenges, and the enterprise playbook around AI governance.

What questions has the webinar answered for the participants?

  • What are the use cases in the industry where gen AI adoption is moving from pilot to production?
  • What is the impact realized from the adoption of gen AI?
  • What are common challenges while scaling gen AI adoption?
  • What are the key business, technology, and sourcing implications of different regulations in North America and Europe around gen AI?

Who should attend?

  • CIOs, CTOs
  • IT/BPO strategy and department heads
  • Heads of outsourcing
  • Procurement managers
  • Global sourcing mangers
  • Vendor managers
  • Senior marketing executives
Partner
Mundra Abhishek 1
Practice Director

Analyzing the EU AI Act Impact for Global Businesses | Webinar

ON-DEMAND WEBINAR

Analyzing the EU AI Act Impact for Global Businesses

Regulation in the AI space is about to change significantly with the introduction of the EU AI Act. How will this new legislation affect enterprises in the EU and beyond?

This webinar, hosted by Everest Group Partners Anil Vijayan and Nitish Mittal alongside Mark Lewis, Senior Consultant at Stephenson Harwood LLP, delved into this first-of-its-kind regulation and its implications for enterprises, tech providers, and tech service providers. They discussed how to prepare for the legislation’s effects, including its extraterritorial impact, as the introduction of this comprehensive AI-focused legislation affected other global locations.

Watch this event and gain insights into the potential repercussions of this legislation, with advice for best practices and key considerations to make when implementing AI tools in light of this new Act.

What questions did the webinar answer for the participants?

  • What is the state of the global regulatory environment with regards to AI?
  • What is the anticipated impact of the EU AI act for various stakeholders?
  • How can enterprises prepare for the Act coming into effect?

Who should attend?

  • CIOs
  • CEOs
  • CTOs
  • CSOs
  • COOs
  • ITS/BPS strategy heads 
  • CXOs
  • BU heads
Senior Consultant
Stephenson Harwood LLP
Partner
Everest Group
Partner
Everest Group

Gen AI Unhyped: Where is it Working and How to Plan for Success | LinkedIn Live

Linkedin Live

Gen AI Unhyped: Where is it Working and How to Plan for Success

View the event on LinkedIn, which was delivered live on Tuesday, April 3, 2024.

While generative AI (gen AI) seems to be the predominant theme of the time, there is still a lack of clarity regarding where the technology works best and where the primary developments are occurring. 🧠💻

Watch this LinkedIn Live where our expert’s explored tangible, real-world gen AI applications, addressed challenges for practical implementation, and discovered key insights to assist in staying ahead in harnessing the potential of gen AI for your business. 🚀

During this session, we addressed the following questions:

✅ What is the current on-the-ground adoption of gen AI among enterprises?
✅ Which enterprise areas and functions are seeing the highest level of gen AI activity and interest?
✅ What are the key challenges and risks associated with gen AI, and what are the potential solutions to overcome them?
✅ How can organizations become gen AI-ready across talent, culture, and technology?

Gupta Vishal
Partner
Everest Group
Sehdev Ashish gray square
Vice President
Everest Group
ketan headshot
Ketan Singh
Staff Software Engineer (Tech Lead)
Meta
Aniruddha edited

Exploring Clinical Data and Analytics: The Trends Shaping the Market | LinkedIn Live

LINKEDIN LIVE

Exploring Clinical Data and Analytics: The Trends Shaping the Market

View the event on LinkedIn, which was delivered live on Wednesday, February 21, 2024.

In the rapidly advancing field of clinical technology, pharma enterprises are faced with challenges such as fragmented data, compounded by interoperability issues and inefficiencies. There is a growing need for real-time insights and a unified data platform to enhance clinical decision-making, interoperability, and operational efficiency. 📊

📢📢Watch this interactive LinkedIn Live session to explore how an end-to-end platform approach to clinical data and analytics can enable seamless data integration, improve data quality, accelerate trial timelines, and improve patient outcomes. Additionally, discover the evolving areas in clinical data and analytics and get a view of the outlook for this segment. 🚀

During this event, we dived into questions such as:

  • 💡 What are the existing pharma challenges around clinical data and analytics?
  • 💡 What are the key demand trends and expectations from clinical data and analytics platform providers?
  • 💡 What does the provider ecosystem look like in this segment?
  • 💡 What are some of the emerging or futuristic trends within this segment?

Meet the Presenters

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends | Webinar

On-demand Webinar

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends

In an era characterized by continual change, evolving market dynamics, and an unwavering demand for progress, enterprises must embrace innovation while effectively managing change.

In this webinar, our analysts presented invaluable insights gathered from Everest Group’s 2024 Key Issues survey, specifically focusing on how issues will impact EMEA. The webinar addressed the challenges that companies in the EMEA region will face in 2024 and how they can think about addressing them.

Participants got a view into the perspectives of industry leaders in the IT-BP sector, heard the major concerns, expectations, and emerging trends for 2024, and learnt actionable recommendations.

What questions did the webinar answer for the participants?

  • What are the key issues that businesses are anticipating in 2024
  • How will issues specifically impact EMEA?
  • What are some of the strategies businesses can leverage?

Who should attend?

  • C-level executives in EMEA
  • Service and technology providers in EMEA
Malhotra Bhanushee
Practice Director
Mittal Nitish
Partner
Sundrani Ricky
Partner

Putting Your Frontline Workforce at the Forefront of Technology | Webinar

WEBINAR

Putting Your Frontline Workforce at the Forefront of Technology

February 7, 2024

Catch Everest Group Partner, Yugal Joshi, as he joins a panel of experts to discuss:

  • Recognize the costs of a non-inclusive and siloed workplace transformation
  • Analyze the challenges faced by frontline workers and understand their unique needs and work requirements
  • Design an inclusive workplace transformation approach for specific industries
  • Explore top industry use cases and success stories
Yugal Joshi
Partner, Everest Group
Drew Ehlers
Head of Global Partners, Zebra Technologies
Rakshit Ghura
SVP and Global Head, Global Workplace Services, HCLTech

Key Insights into APAC’s Global Services Landscape: The 2024 Trajectory | LinkedIn Live

LinkedIn live

Key Insights into APAC's Global Services Landscape: The 2024 Trajectory

View the event on LinkedIn, which was delivered live on Wednesday, January 24, 2024.

As macroeconomic uncertainty continues to reign, the APAC market is becoming steadily more desirable for global services. 🌏 With unique talent availability and growth potential, the APAC market could be key for both buyers and providers in 2024. 🚀

Watch this LinkedIn Live session to hear how our analysts explored the demand drivers, challenges, and requirements to succeed in the APAC market.

During this event, our speakers unveiled the key issues that determined the trajectory of the APAC global services market and shared insights gathered from senior leaders across enterprises, shared services, and third-party providers in the APAC region.

During this event, we explored:

✅ What is the business outlook for 2024 in the APAC global services market? 📈
✅ What are the likely changes in sourcing patterns, investment themes, and challenges for enterprises? 💡
✅ How will generative AI impact the IT-BP services industry in APAC?
✅ What does it take to succeed in this market?

Meet The Presenters

Mittal Alisha
Vice President
Everest Group
Sengupta Chirajeet
Partner
Everest Group

The Generative AI Odyssey: A Year in Review and What’s Ahead in 2024 | Webinar

on-demand webinar

The Generative AI Odyssey: A Year in Review and What's Ahead in 2024

In 2023, we witnessed massive investments in generative AI, with the majority coming from the supply side. Despite the initial fervor ignited by ChatGPT, the anticipated surge in enterprise adoption is yet to come. One factor contributing to this delay is the need for real-world implementation examples to make adoption more realistic and attainable.

In this webinar, our expert analysts explored the hype vs. reality of generative AI, showcased actual production-level use cases, addressed challenges head-on, and provided a glimpse into the future of this transformative technology as we move into 2024.

What questions has the webinar answered for the participants?

  • Beyond the hype, what does real generative AI adoption look like in enterprises?
  • What are the key technology trends shaping the generative AI market?
  • What will be the future themes across generative AI in 2024?

Who should attend?

  • Global enterprises
  • CIOs, CTOs, CDOs, Chief AI Officers (CAIO)
  • Technology directors, IT managers
  • Data & Analytics heads
  • ITS/BPS strategy heads
  • Senior AI executives
  • Service providers
  • Technology providers
Bhalla Priya
Practice Director
Vice President

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