The Evolution of Next-gen Customer Engagement Platforms | LinkedIn Live

September 26, 2024

LINKEDIN LIVE

The Evolution of Next-gen Customer Engagement Platforms

Watch this event on LinkedIn which was delivered on Thursday, September 26, 2024

In this collaborative LinkedIn Live session, our experts discussed the shifts occurring within life sciences enterprises as they navigate the evolving CRM ecosystem. 🔬

The Veeva-Salesforce split presents a unique opportunity to transition from traditional CRM systems to next-gen customer engagement platforms, revolutionizing the entire commercial technology stack. 🚀

Watch this LinkedIn Live session and engage with us as we explore leading-edge technologies and their evolving capabilities, shedding light on the massive opportunities for technology and service providers.

Drawing from three comprehensive assessments, we’ll focus on the advancements in next-gen platforms poised to deliver personalized customer experiences.

During this collaborative LinkedIn Live session, we discussed:

✅ What are the high-priority modules across CRM/CX platforms that enterprises are interested in? 🎯
✅ Which functions within the life sciences commercial segment are more mature vs. others in terms of next-gen technology adoption? 💡
✅ What is the market sentiment around the Veeva-Salesforce split? 🔍
✅ What are some of the emerging segments within this ecosystem?

Durga Ambati

Practice Director

Everest Group

Rohit K

Practice Director

Everest Group

Chunky Satija

Vice President

Everest Group

The Role of Technology in Advancing Member and Patient Engagement | LinkedIn Live

September 19, 2024

LinkedIn Live

The Role of Technology in Advancing Member and Patient Engagement

Watch this event on LinkedIn which was delivered live on Wednesday, July 17, 2024

Healthcare-based enterprise priorities are shifting towards streamlining customer interactions, leading to higher demand and supply options for tech-enabled member and patient engagement solutions. 💼💡

In this LinkedIn Live, our experts Priya Sahni, Chunky Satija, and Kaushik Sundar discussed investments across the value chain to better streamline and modernize the customer journey across multiple touchpoints. 📊🔍 Our panel will explore key trends and drivers, as well as the intricacies of demand and supply in this emerging area of enterprise focus. 🚀📈

Viewers will come away with a solid understanding of the potential investments in this space, as well as best practices and key strategies for their implementation. 🤝💬

During this in-depth LinkedIn Live, we discussed:

• 🔑 The key features that enterprises are looking for in member and patient engagement platforms when it comes to outsourcing
• 🔮 The future of member and patient engagement
• 🌐 The evolution of the supply ecosystem as it caters to enterprise demands

Priya Sahni

Vice President
Everest Group

Chunky Satija

Vice President
Everest Group

Kaushik S

Practice Director
Everest Group

Mid-market Digital Transformation: Insights and Outlook for 2025 | Webinar

August 22, 2024

oN-DEMAND WEBINAR

Mid-market Digital Transformation: Insights and Outlook for 2025

WATCH THE WEBINAR ON-DEMAND

Growth challenges and a variable economic environment are driving more mid-market enterprises to adopt digital technologies – but what is the best way to drive digital transformation?

Based on insights gleaned from Everest Group’s Digital Transformation in Mid-market PEAK Matrix® report, due to be published in August 2024, our experts Alisha Mittal, Vice President, Sandeep P., Senior Analyst, and Parul Trivedi, Practice Director, spoke about the key adoption patterns for businesses implementing digital technologies. Focusing on the particular challenges of mid-market enterprises with revenue between US$1-10 billion, this webinar outlined how business leaders can drive growth, business continuity, and competitiveness with the integration of digital technologies.

Attendees came away with best-practice recommendations for adopting newer technologies, based on our analysts’ recent experiences with guiding this behavior.

What questions did the webinar answer for the participants?

How can mid-market enterprises effectively leverage digital technologies to drive business growth and competitive advantage?
What are the key digital adoption patterns observed among mid-market peers, and how can these insights inform strategic IT investment decisions?
What are the anticipated challenges and opportunities in digital transformation for mid-market enterprises heading into 2025, and how should CXOs prepare to navigate them?

Who should attend?

CIOs
CTOs
CDOs
Chief data officers
Chief innovation officers
IT heads
Heads of procurement
Business unit heads

Alisha Mittal

Vice President

Sandeep P

Senior Analyst

Parul Trivedi

Practice Director

IT and BPO Outsourcing: Commercial Trend Evolution | Webinar

July 30, 2024

ON-DEMAND WEBINAR

IT and BPO Outsourcing: Commercial Trend Evolution

WATCH THE WEBINAR ON-DEMAND

For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change.

However, there may be room for hope, with the market poised to see a reversal in this trend. In this webinar, our pricing experts revealed key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Discussing specifically the trends in the pricing of software and cloud platforms, our expert panel outlined the potential implications of this year’s trends for buyers.

Attendees came away with an essential understanding of where buyers can optimize their spend and where portfolios may be losing value, as well as potential solutions providers can offer in light of current trends.

What questions did the webinar answer for the participants?

How has the demand for outsourcing services evolved in 2024?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals
What is the future outlook for pricing?

Who should attend?

CIOs
CTOs
CDOs
IT strategy leaders and executives
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders
Pre-sales leaders
Large pursuits leaders

Abhishek Biswas

Practice Director

Rahul Gehani

Partner

Udit Maheshwari

Practice Director

Shitika Ujjain

Practice Director

APAC CME Enterprise: IT Outsourcing as a Strategic Lever | Webinar

June 27, 2024

ON-DEMAND Webinar

APAC CME Enterprise: IT Outsourcing as a Strategic Lever

WATCH THE WEBINAR ON-DEMAND

Stagnant revenues and the increasing cost of services are challenging Asia Pacific (APAC) businesses in the Communication, Media and Entertainment (CME) vertical. To tackle a difficult business environment and more structural issues across the industry, CME enterprises are increasingly turning to IT outsourcing as a strategic lever to aid in transformation.

Led by our experts Titus M, Practice Director, Mukesh Ranjan, Vice President, and Mohit Singhal, Senior Analyst, this webinar explored how CME enterprises can utilize IT outsourcing to create a strategy for differentiated, sustainable transformation.

Watch this webinar to learn how to leverage IT outsourcing effectively to augment the enterprise and bolster it against future market disruption.

What questions did the webinar answer for the participants?

What is the current and future role of IT services within CME enterprises in APAC?
How can CME enterprises utilize outsourcing as a strategic lever?
What are the unique challenges faced by CME enterprises in APAC?

Who should attend?

CME vertical leads
APAC and country heads
CIOs and CTOs
IT heads and managers
Procurement leads
Outsourcing heads

Titus M

Practice Director

Mukesh Ranjan

Vice President

Mohit Singhal

Senior Analyst

Leveraging AI for CX | LinkedIn Live

June 5, 2024

LINKEDIN LIVE

Leveraging AI for CX

Watch this event on LinkedIn which was delivered live on Wednesday, June 5 2024

To meet evolving customer expectations, businesses are seeking to develop artificial intelligence (AI) tools to enhance their customer experiences. From personalizing experiences to providing in-depth analytics, the potential for AI to transform CX and its management is profound. 🚀

Watch this LinkedIn Live discussion with Everest Group’s Nishan Krishan, Practice Director, and Ashish Sehdev, Vice President, to learn about how to utilize AI and its latest iteration, generative AI, for anticipating CX needs, creating adaptive strategies, and developing unforgettable CX. 💡

During this engaging LinkedIn Live, we discussed:

✅ The use cases enabled by AI in CX 🤖
✅ The RoI and productivity gains enabled by AI in CX
✅ Generative AI and its disruptive potential for CX

Nisha Krishan

Practice Director

Everest Group

Ashish Sehdev

Vice President

Everest Group

The State of Generative AI in the Retail and CPG Industry | Webinar

May 9, 2024

on-demand webinar

The State of Generative AI in the Retail and CPG Industry

WATCH THE WEBINAR ON-DEMAND

In today’s competitive retail and CPG landscape, businesses face pressing challenges, from fluctuating consumer preferences to operational complexities. Generative AI (gen AI) presents a crucial solution, enabling rapid product innovation and enhanced operational efficiency. Adopting gen AI is now essential for companies aiming to stay ahead, and the conversation has shifted from “where can gen AI work” to “where is gen AI working?”

This webinar offered buyers and service providers valuable insights into real-world use cases where pilots progress to full production, key challenges, and the enterprise playbook around AI governance.

What questions has the webinar answered for the participants?

What are the use cases in the industry where gen AI adoption is moving from pilot to production?
What is the impact realized from the adoption of gen AI?
What are common challenges while scaling gen AI adoption?
What are the key business, technology, and sourcing implications of different regulations in North America and Europe around gen AI?

Who should attend?

CIOs, CTOs
IT/BPO strategy and department heads
Heads of outsourcing
Procurement managers
Global sourcing mangers
Vendor managers
Senior marketing executives

Vishal Gupta

Partner

Abishek Mundra

Practice Director

Analyzing the EU AI Act Impact for Global Businesses | Webinar

April 18, 2024

ON-DEMAND WEBINAR

Analyzing the EU AI Act Impact for Global Businesses

WATCH THE WEBINAR ON-DEMAND

Regulation in the AI space is about to change significantly with the introduction of the EU AI Act. How will this new legislation affect enterprises in the EU and beyond?

This webinar, hosted by Everest Group Partners Anil Vijayan and Nitish Mittal alongside Mark Lewis, Senior Consultant at Stephenson Harwood LLP, delved into this first-of-its-kind regulation and its implications for enterprises, tech providers, and tech service providers. They discussed how to prepare for the legislation’s effects, including its extraterritorial impact, as the introduction of this comprehensive AI-focused legislation affected other global locations.

Watch this event and gain insights into the potential repercussions of this legislation, with advice for best practices and key considerations to make when implementing AI tools in light of this new Act.

What questions did the webinar answer for the participants?

What is the state of the global regulatory environment with regards to AI?
What is the anticipated impact of the EU AI act for various stakeholders?
How can enterprises prepare for the Act coming into effect?

Who should attend?

CIOs
CEOs
CTOs
CSOs
COOs
ITS/BPS strategy heads
CXOs
BU heads

Mark Lewis

Senior Consultant

Stephenson Harwood LLP

Nitish Mittal

Partner

Everest Group

Anil Vijayan

Partner

Everest Group

Gen AI Unhyped: Where is it Working and How to Plan for Success | LinkedIn Live

April 3, 2024

Linkedin Live

Gen AI Unhyped: Where is it Working and How to Plan for Success

View the event on LinkedIn, which was delivered live on Tuesday, April 3, 2024.

While generative AI (gen AI) seems to be the predominant theme of the time, there is still a lack of clarity regarding where the technology works best and where the primary developments are occurring. 🧠💻

Watch this LinkedIn Live where our expert’s explored tangible, real-world gen AI applications, addressed challenges for practical implementation, and discovered key insights to assist in staying ahead in harnessing the potential of gen AI for your business. 🚀

During this session, we addressed the following questions:

✅ What is the current on-the-ground adoption of gen AI among enterprises?
✅ Which enterprise areas and functions are seeing the highest level of gen AI activity and interest?
✅ What are the key challenges and risks associated with gen AI, and what are the potential solutions to overcome them?
✅ How can organizations become gen AI-ready across talent, culture, and technology?

Vishal Gupta

Partner

Everest Group

Ashish Sehdev

Vice President

Everest Group

Ketan Singh

Staff Software Engineer (Tech Lead)

Exploring Clinical Data and Analytics: The Trends Shaping the Market | LinkedIn Live

February 21, 2024

LINKEDIN LIVE

Exploring Clinical Data and Analytics: The Trends Shaping the Market

View the event on LinkedIn, which was delivered live on Wednesday, February 21, 2024.

In the rapidly advancing field of clinical technology, pharma enterprises are faced with challenges such as fragmented data, compounded by interoperability issues and inefficiencies. There is a growing need for real-time insights and a unified data platform to enhance clinical decision-making, interoperability, and operational efficiency.

Watch this interactive LinkedIn Live session to explore how an end-to-end platform approach to clinical data and analytics can enable seamless data integration, improve data quality, accelerate trial timelines, and improve patient outcomes. Additionally, discover the evolving areas in clinical data and analytics and get a view of the outlook for this segment.

During this event, we dived into questions such as:

What are the existing pharma challenges around clinical data and analytics?
What are the key demand trends and expectations from clinical data and analytics platform providers?
What does the provider ecosystem look like in this segment?
What are some of the emerging or futuristic trends within this segment?