What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations | Webinar

July 23, 2024

ON-DEMAND WEBINAR

What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations

The Banking, Financial Services, and Insurance (BFSI) industry is undergoing major business and IT transformations amid current challenging macroeconomic, geopolitical, and regulatory environments. To navigate these complexities, BFSI organizations need critical market intelligence, peer best practices, and strategic frameworks for informed sourcing, technology, and operational decisions.

In this webinar, attendees learned how BFSI firms are driving business transformation in response to the macroeconomic environment, evolving customer needs, the tightening regulatory landscape, and the rapid adoption of AI and cloud technologies.

What questions did the webinar answer for the participants?

What are the IT and sourcing implications of the business and operating model transformations that BFSI firms are undertaking?
What is the product-IT operating model, and what does it mean in the BFSI industry?
What is the role of AI in the financial services transformation?
Where are industry peers in their generative AI adoption journey from pilot to production?
How can BFSI firms extract more value from their core systems by investing in an ecosystem of core augmentation solution providers?
What is the upcoming research from Everest Group covering technology providers in the BFSI industry?

Who should attend?

CIOs and CTOs
IT and BPO strategy and department heads
Heads of outsourcing
Procurement managers, global sourcing managers, and vendor managers
IT and BPO service provider leadership
Technology providers
Analyst relations

Ronak Doshi

Partner

Kriti Seth

Practice Director

Abhilasha Sharma

Practice Director

Vigitesh Tewary

Practice Director

Explore the Potential of Gen AI in BFSI GBS: Charting the Gen AI Path | Virtual Roundtable

July 2, 2024

Virtual Roundtable

Explore the Potential of Gen AI in BFSI GBS: Charting the Gen AI Path

July 2, 2024

While generative AI has taken center stage in the enterprise transformation journey, many organizations are still struggling to harness its full potential. However, banking, financial services, and insurance (BFSI) GBS could be the catalyst to help solve this challenge.

Join this virtual roundtable, along with our expert analysts and BFSI industry thought leaders, for an engaging discussion into the generative AI promise, its use cases, the key challenges, and the main risks impeding its real-time adoption.

Participants will come away with attainable and realistic use cases for BFSI organizations to drive significant business outcomes, including:

Guiding principles for setting up a generative AI ecosystem in GBS
Oversight on the overall role generative AI applications can play in the end-to-end service value chain
Requisite change management practices for scaled implementation
Top skills GBS organizations must be geared for
Insights into the outlook for generative AI

Who should attend?

GBS leaders
GBS strategy leaders
GBS site leaders
GBS AI/ML or data analytics leaders
GBS technology/transformation/IT leaders
GBS business units/operations leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Piyush Dubey

Practice Director

Parul Jain

Vice President

Nikhil Malhotra

Practice Director

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

December 13, 2022

LIVE WEBINAR

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

WATCH THIS WEBINAR ON-DEMAND

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including:

The outlook for global services
Top business challenges and priorities
Changes in sourcing spend and service delivery costs
In-demand digital services and next-generation capabilities
The evolving strategy for talent, locations, and the workplace

Who should attend?

CIOs, CDOs, CTOs, CFOs, CPOs
Service providers
GBS / Shared services center heads
Global services leaders
Locations heads

Hrishi Agarwalla

Practice Director

Everest Group

Bhanushee Malhotra

Practice Director

Everest Group

Rajesh Ranjan

Partner

Everest Group

Prashant Shukla

Vice President

Everest Group

GBS Leadership Exchange: GBS Capabilities Powering the Insurance Enterprise of the Future | Virtual Roundtable

October 20, 2022

GBS Leadership Exchange | Invitation-Only Event

GBS Capabilities Powering the Insurance Enterprise of the Future

Oct 20, 2022 |

8:30 AM EDT | 6 PM IST

Insurance global business services (GBS) organizations are heavily leveraging the GBS model to deliver innovative capabilities and build competencies that help drive enterprise-wide change and automation. However, many are still viewed as scaled, low-cost service delivery organizations lacking in integrated IT and operations abilities.

Join this virtual roundtable as Rohitashwa Aggarwal, VP, and Nikhil Malhotra, Practice Director, discuss how insurance GBS organizations can ramp up the value delivered to insurance enterprises and accelerate the CEO agenda with advanced IT and operations solutions.

As a group, we’ll examine the key focus areas, pain points, success factors, and investment areas for insurance GBS organizations going into 2023 and beyond.

What you will take away

In this collaborative session, you’ll come away with new insights from our experts and your peers, such as:

Priority areas for insurance GBS leaders going into 2023
Key challenges / pain-points
Investment areas and success factors
Success stories from peer practitioners

Who should attend?

GBS CXOs and VPs
GBS/GIC/GCC site leaders
GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Rohitashwa Aggarwal

Vice President

Nikhil Malhotra

Practice Director

Don’t miss the premier conference for GBS, sourcing, and tech leaders. Reserve your spot for Everest Group Engage!

Category: Insurance Industry