Category: CX / Customer Experience

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

LIVE WEBINAR

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including:

  • The outlook for global services
  • Top business challenges and priorities
  • Changes in sourcing spend and service delivery costs
  • In-demand digital services and next-generation capabilities
  • The evolving strategy for talent, locations, and the workplace

Who should attend?

  • CIOs, CDOs, CTOs, CFOs, CPOs
  • Service providers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads

GSA Strategic Sourcing Symposium: Future of CX | Event

EVENT

GSA Strategic Sourcing Symposium: Future of CX

November 22, 2022

Everest Group Vice President, David Rickard, will lead a session at the Global Sourcing Association Symposium, exploring how inflation, technology, and cloud are having a major impact on negotiating and delivering customer service arrangements. The industry needs to adapt to address these changes. Join David’s session as he speaks about the future of customer experience management. 

The Global Sourcing Association’s Strategic Sourcing Symposium guides organisations to sustainable resilience through optimised use of technology and business services.

See the agenda

When

November 22, 2022

Where

160, Aldersgate, London

Presenters

David Rickard
Vice President, Everest Group

The Next Frontiers of CX | Event

EVENT

The Next Frontiers of CX

November 2-4, 2022

Everest Group Vice President, David Rickard, will be speaking at the event, The Next Frontiers of CX. His session, How Effective CX Solutions Are Vital for Businesses During Tough Economic Times, will also be streamed live.

Register for the event

When

November 2-4, 2022

Where

Berlin, Germany

Presenters

David Rickard
Vice President, Everest Group

How are Leading Organizations Delivering Exceptional Customer Experience? | Webinar

On-Demand Webinar

How are Leading Organizations Delivering Exceptional Customer Experience?

The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet customers’ growing digital demands and deliver end-to-end CX services.

CX leaders are assessing their future customer experience delivery needs, with many seeking to work with CX service providers for CX strategy support, talent management, and access to digital CX solutions.

Join this webinar as our experts discuss how CX leaders can meet the expectations of their digitally enabled customers and gain a competitive edge.

We will explore:

  • What the developing key trends in the CX industry are
  • How businesses are delivering services to their customers, and what is most effective
  • Which key factors CX leaders should consider when thinking about CX strategy
  • How global service partners can help maximize CX capabilities

Who should attend?

  • Chief customer officer
  • Chief customer experience officer
  • Head of customer experience
  • Head of customer service
  • Head of customer operations
  • VP of customer experience
  • Head of service delivery

Who is Leading Customer Experience Management (CXM) Services in Europe? | LinkedIn Live

LINKEDIN LIVE

Who is Leading Customer Experience Management (CXM) Services in Europe?

View the event on LinkedIn, which was delivered live on Thursday, September 29, 2022.

📢The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money💲. With leading-edge capabilities like analytics, robotic process automation (RPA), and chatbots combined with traditional customer service skills, service providers are enabling enterprises to enhance their customer experience delivery significantly.

Join this LinkedIn Live session as our experts discuss the results of our recently completed PEAK Matrix® assessment showcasing our latest CXM research in the EMEA region🌏. We’ll explore the size of the market, key verticals, and which service providers are leading the CXM pack, as well as their standout capabilities.

Mark W
Mark Wootton
Former Snr Dir Procurement & GM for Contact Center Outsourcing
Microsoft

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

LINKEDIN LIVE

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

View the event on LinkedIn, which was delivered live on Thursday, September 22, 2022.

The metaverse is an expansive network of interconnected virtual worlds that enable highly immersive experiences and social connections🌐. Due to its intrinsic nature and exacerbated by 5G and Web 3.0, the metaverse will drastically drive up data usage, unregulated social interactions enhanced by Augmented Reality (AR) / Virtual Reality (VR), and the evolution of video and live streaming content💻.

This explosive growth has immense implications for Trust and Safety (T&S), including threats to user security, increased abuse, the proliferation of objectionable content, and financial fraud❌.

📢Watch this session as our speakers present the T&S challenges brought on by the metaverse’s rapid growth, risk mitigation strategies for these challenges, and what this means for the third-party T&S services market.

Our experts will explore:

  • T&S use cases for the metaverse
  • Risk mitigation strategies for challenges that arise
  • Implications for the third-party T&S services market

Meet the Presenters

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.
Consent*