Category: Automation

From Hype to Reality: Maximizing Your Return with Intelligent Automation | On-demand Webinar

On-demand Webinar

from hype to reality: Maximizing your return with intelligent automation

August 23, 2023

In this on-demand webinar, Everest Group’s Amardeep Modi presents insights from the report, “Hype to reality – Maximize your Return with Intelligent Automation,” and examine the benefits of Intelligent Automation (IA) and the positive impact it can offer teams beyond cost savings or operational improvement.

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Key highlights:

  • How has the automation ecosystem evolved over the last few years? What are the key trends impacting the IA market?
  • What are some of the measurable and direct benefits of IA?
  • What are some of the potential indirect benefits that an enterprise can achieve from IA
  • How do these benefits positively impact both external and internal stakeholders?
  • What are the key barriers and best practices to realizing true value from IA?
Sunny Saha
SVM & General Manager, Asia Pacific, SS&C Blue Prism
Drew Sonden
Senior Solutions Consultant, SS&C Blue Prism

Automation NEXT™ – Maximizing ROI from investments in Intelligent Automation | Webinar


Maximizing ROI from investments in intelligent automation

August 23, 2023
12:00 PM EST, 9:30 PM IST

Catch Everest Group Partner, Abhishek Singh, and other panelists in this webinar as he delivers insights into trends related to Intelligent Automation (IA) that will help participants craft a robust IA strategy and maximize ROI through a mix of business casing, playbook creation, and peer learning.


Kevin Dombrowski
Director, Application Delivery, Oil-Dri Corporation of America
Kevin Song
Automation Practice Lead, Sage IT
Steve Tsuchiyama
Vice President & General Manager, Process Discovery, Automation Anywhere

Generative AI in Customer Experience: Use Cases and Responsible Adoption | LinkedIn Live


Generative AI in Customer Experience: Use Cases and Responsible Adoption

View the event on LinkedIn, which was delivered live on Wednesday, July 12, 2023.

Generative AI (GAI)💻 is rapidly gaining traction in customer experience (CX), with organizations striving to grab hold of the possibilities, real-world use cases, and what constitutes responsible adoption 📥.

📢 📢Join this LinkedIn Live session as our experts highlight the vast potential of GAI in CX and explore 🌟🔎 how this revolutionary technology can be applied within a variety of CX use cases, from streamlining marketers’ content supply chains to optimizing UI/UX value chains, and driving efficiencies in the creative development process.  

We will also examine the future implications of GAI for both enterprises and service providers.

What questions will the event answer for the participants?

• What is GAI?
• What potential does it have in the experience services space?
• What are the real-world use cases 👁 that enterprises are currently focusing on?

The Possibilities for Generative AI in Sourcing | LinkedIn Live


The Possibilities for Generative AI in Sourcing

View the event on LinkedIn, which was delivered live on Tuesday, June 20, 2023.

The rise of generative AI (GAI), particularly ChatGPT, has captured significant attention, and many companies are actively exploring ways to leverage the transformative technology. 💡

Watch for a free-flowing discussion as we explore the potential benefits, challenges, and considerations of incorporating GAI into the sourcing landscape. 🌟🔎

We discuss current and future use cases, best practices, and strategies for effectively leveraging GAI to improve processes such as supplier identification, market research, contract analysis, risk assessment, and more. Sourcing professionals should attend this session to learn how to utilize this fast-evolving technology – and what to watch out for. 💡

What questions did the event answer for the participants?

  • As a sourcing professional, where are the opportunities to integrate GAI into your processes? 💻
  • What concerns do you need to watch out for? ⚠️
  • Which technology platforms and providers are leading the way? 🚀

Meet The Presenters

Fong Amy Refresh gray square
Everest Group
Vignesh K Refresh gray square
Vice President
Everest Group
Founder and Chief Strategy Officer​

Operational Work Insights – The Key to Building Successful Digital Transformation for the Future | Webinar


operational work insights - The Key to Building Successful digital transformation for the future

June 15, 2023
7:30 AM PT | 10:30 AM EST

Catch Amardeep Modi, Vice President at Everest Group as he joins an expert panel to discuss how to identify challenges & opportunities in intelligent process automation and how organizations can optimize their workforce productivity & efficiency to gain immense value out of the application of diverse robotic process automation (RPA) tools & technologies.

They will discuss:

  • The current challenges being faced by global organizations.
  • How Work Insights can turn process and productivity data into actionable insights
  • Understand how to achieve higher levels of agent productivity with ease.
  • Unlock the power of Work Insights in assessing process maturity.
  • Learn the art of identifying opportunities for standardization and automation.
Amardeep Modi
Vice President, Everest Group
N. Shashidhar
Vice President and Global Platform Head, EdgeVerve

Generative AI and ChatGPT: Separating Fact from Fiction | LinkedIn Live


Generative AI and ChatGPT: Separating Fact from Fiction

View the event on LinkedIn, which was delivered live on Thursday, April 13, 2023.

If you haven’t experimented with ChatGPT yet, you have at least been following the recent buzz⚡.

💻ChatGPT is one recent example of Generative AI that companies are jumping into. However, while the technology itself has immense potential, much of the recent adoption 👥 has been driven by hype .

What exactly is Generative AI? It is an evolved form of Artificial Intelligence (AI) technology that generates new content in the form of text, images, videos, audio, codes, and more – consensus is that it will influence enterprises and providers significantly.

📢 In this LinkedIn Live, we will provide buyers and providers insights into the latest developments and opportunities, as well as the challenges and possible misconceptions in this dynamic market. The speakers will also discuss how organizations can benefit from Generative AI and what factors to consider while using and investing in it.

What questions does the event address?

✅ What are the strengths and limitations of Generative AI (and ChatGPT) in its current form?
✅ What are some high-value applications and use cases?
✅ What do enterprises and service providers need to keep in mind while adopting Generative AI?
✅ What are the major challenges and best practices to assist adoption?

Meet The Presenters

Andrew Burgess Headshot square
AI Strategist and Ethicist
Founder & CEO, Greenhouse Intelligence
Rickard David
Everest Group
Vijayan Anil
Everest Group

GBS Leadership Exchange : The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation


The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

December 1, 2022 |
8:30 AM EST | 7 PM IST

In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. The challenge now lies in decoding the technologies, talent and governance models, and IA architecture for the next wave of automation-led benefits for the enterprise.

Join this virtual roundtable as our experts and your peers explore IA adoption trends and how IA will play a role in the future outlook for GBS organizations.

What you will take away:

This collaborative session will provide you with new insights from our experts and the participants as you exchange perspectives on IA adoption and best practices, including:

  • How are other GBS leaders preparing their IA strategies, and what are their primary focus areas?
  • What are the top challenges?
  • What is missing from the current operating model?
  • What are best-in-class GBS organizations doing to find success?

Who should attend?

  • Automation CoE leaders
  • GBS CXOs and VPs
  • GBS/GIC/GCC site leaders
  • GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Bharath M
Samikshya Meher

How can we engage?

Please let us know how we can help you on your journey.

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