Where are the world’s leading companies heading with their use of outsourcing and offshoring efforts to achieve their competitive advantages? Everest recently completed a study of insights provided by global services executives in large organizations that are mature in their use of offshoring to drive optimized services and sustain their competitive edge. The study focused on their learnings to date and the challenges they face moving forward in using global sourcing to meet the objectives of their organization. The study revealed a phenomenon around “hybrids,” which has significant implications for delivery of services and where the world’s leading adopters of offshoring should channel their investments. By Peter Bendor-Samuel, CEO, Everest Group and Eric Simonson, Managing Partner of Research, Everest Group
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