Category: Research Openings

Head of GBS – India | Research and Advisory

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Job Title: Head of GBS Research and Advisory, India
Location City: Gurgaon or Bangalore
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world. For more information, visit www.everestgrp.com.

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Job Overview

The Head of GBS Research and Advisory, India will provide leadership to Everest Group’s GBS service offering in India as a member of the overall global GBS team. This role will lead Everest Group’s efforts to cultivate and serve GBS organizations across India. The position will have both leadership and development responsibilities for the overall team as well as an expectation to deliver on revenue targets. The business rationale for the role is to expand the reach of Everest Group’s GBS practice across India by leveraging a fast growth service offering through compelling research products and offerings, effective pursuits of market opportunities, deeper relationships with senior client stakeholders, and developing high-performance teams.

Key Responsibilities

• Serve as a key member of the global GBS leadership team to help grow the business, build capabilities, increase market impact, and develop talent
• Focus on GBS practice area growth and expansion across the GBS/GIC/captive landscape in India
• Contribute to research agenda and IP development efforts, serving as a global expert on matters of personnel expertise (e.g., GBS strategies and organization)
• Collaborate with other leaders of the practice in serving clients globally, developing differentiated IP and capabilities, and building a world-class team
• Interact with the market (e.g., events, meetings, calls, speaking engagements) to build/represent the brand, create relationships, and identify business opportunities
• Lead business development efforts (proposals, sales pursuits, etc.) with support from research sales team and analyst team
• Serve as a thought leader on published research
• Manage a team of around 10-20 people

Experience/Aptitude

We are seeking a high caliber individual to maintain our exceptional standards. This person should have:

• At least, 15-20 years of professional experience with 5-10 years’ experience serving clients in a consulting capacity
• Experience serving on the leadership team of a GBS organization supporting multiple corporate functions
• Deep industry and stakeholder ties; knowledge of the GBS/GIC marketplace
• Comfortable working in a global model and collaborating across multiple teams
• Strong problem-solving skills to listen, interpret, frame, and analyse
• Strong quantitative and qualitative problem-solving
• Strong executive presence; ability to confidently manage CXO-level relationships within GBS/GIC organizations
• Experience in mentoring and developing high quality talent
• Significant experience in developing, overseeing, and quality-checking work outputsto ensure high impact and executive readiness of deliverables (PPTs, XLS, long text papers, etc). Must be proficient and effective in developing new content by learning new domains and synthesizing into net new insights for clients and industry. Should be able to bring executive friendly view to any output produced by their team
• Experience working with the market – serving clients, pursuing business opportunities, etc. to build strong relationships and trust
• Experience and exposure to global services issues and trends (outsourcing, offshoring), Exposure to industry-specific business process segments in one or multiple industries such as healthcare, banking and financial services, and insurance is desirable
• Strong and engaging communications skills
• MBA or other advanced degree preferred

Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.

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Practice Director | Pricing Assurance

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Job Title: Analyst
Location City: Gurgaon
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of theworld – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

Practice overview: Pricing Assurance Services

The Pricing Assurance practice advises enterprises and service providers with spend and pricing strategies in sourcing arrangements respectively, across IT & Business Process areas. On the buy-side, the practice advises enterprises on extricating fair value from their sourcing portfolio via vendor consolidation, pricing and delivery restructuring, contract optimization, and digital-led disruption. On the supply-side, the practice helps providers with go-to-market pricing strategies globally, cost of delivery restructuring, pursuit support in competitive situations, and improving win and renewal rates. To know more about the practice, visit https://www.everestgrp.com/research/domain-expertise/pricing/

Job description

Practice Director in the Pricing Assurance practice is a highly entrepreneurial role wherein the individual is responsible for client management, project management, leading analysis and problem solving, team development, shaping new services / capabilities, and working with senior leadership and marketing to take the new capabilities to market. The role reports directly into the VP/Partner.

Practice Directors should have the capability to lead teams on various initiatives or projects. They manage a team of analysts focused on a specific area (e.g. such as pricing and related aspects in IT Applications / Infrastructure) and need to be involved in all aspects of developing the capability or area. The individual should have the capability to deliver analysis and advice to blue chip clients through custom projects, client inquiry, speeches, and other deliverables. The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues.

Key responsibilities

• Execute against client mandates by leading a team on analysis, reporting, and client syndication against agreed milestones
• Actively involved in business development via proposal shaping, client walkthroughs, responding to RFPs, seeding opportunities, attending and presenting in conferences, creating thought leadership, partnering closely with Everest Group’s sales and marketing teams
• Manage client relationships at middle to senior stakeholder groups
• Supervise team activities and take an active role in the professional development, growth and mentoring of her/his team members

Education and experience

We are seeking a high calibre individual to maintain our exceptional standards. This person should have:

• 6 to 9 years of experience in one of the following
  • Sourcing advisory firms or Sourcing advisory practices of broad-based Consulting firms
  • IT-focused (Apps or Infra) solution design / price to win / deal management teams within Tier 1 IT service providers
• Ability to understand market trends in outsourcing, shared services, and/or offshoring industry preferably in the areas of solution development and commercial structuring of deals
• Desirable to have exposure to Pricing of outsourcing services in multiple areas (e.g. IT ADM, IT Infrastructure etc.)
• Strong client presence and presentation skills
• Strong relationship orientation
• Excellent written and oral communication skills
• Collaborative work style; strong interpersonal and team skills
• MBA from a reputed business school is preferred

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Analyst | Global Sourcing

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Job Title: Analyst
Location City: Gurgaon
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

Job overview

A market facing position that requires providing insightful analysis and advice to clients on one or multiple Global Sourcing domains such as locations optimization, governance structures, sourcing models in outsourcing/offshoring space. The role requires driving actionable insights through a combination of custom advisory engagements (e.g., benchmarking, competitive intelligence) and authoring reports and white papers. The candidate must be able to analyse, communicate, work with senior executives, develop complex and compelling analytical scenarios, and work with clients solving strategic global sourcing issues. The role includes global interactions with buyers, suppliers, subject matter experts, investors, and industry associations.

Key responsibilities

• Work closely with colleagues within the Global Sourcing (GS) practice, other practices, and external market participants to support client engagements, develop syndicated reports, as well as internal business development efforts
• Develop domain knowledge and get recognized as SMEs within Everest Group as well as the wider industry
• Work as an integral team member on custom advisory research and published research, with independent responsibility on modules.
• Key activities:
  • Problem structuring and analysis
  • Support gathering, structuring, and knowledge management
  • Suggesting processes for filling any data or analysis gaps
  • Begin to own select work streams for project deliverables
• Conduct detailed numerical analysis to identify key trends affecting markets, consolidate analysis, and develop the knowledge into best in class industry reports
• Proactively develop new content and depth of insight in identified work-streams
• Ensure quality of products and adherence to Everest Group standards

Skills and activities

• Strong problem-solving skills, intellectual curiosity, and analytical capability
• Strong oral and written communication skills, including attention to detail
• Project management skills: ability to multi-task, work under pressure, and successfully manage deadlines
• Self-motivated, strong organization skills (able to manage own time and prioritize), and work independently
• Ability to interact and effectively work with others in a global team environment
• Comfort with ambiguity of an entrepreneurial environment
• Motivated to excel in business
• Comfort with Microsoft Office (PowerPoint, Word, Excel, and Outlook)
• Solid business judgment, professional in appearance

Education and experience

We are seeking a high calibre individual to maintain our exceptional standards. This person should have:

• Graduate degree in Commerce/Business/Engineering from reputed institutes
• 0.5-2.5 years’ work experience in a professional services environment (Management Consulting/business research/advisory)
• Interest in global services sector (e.g., outsourcing/offshoring space) and sourcing trends
• History of excellence in academics, personal and vocational achievements

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Senior Analyst | Global Sourcing

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Job Title: Senior Analyst
Location City: Gurgaon
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

Job overview

A market facing position that requires providing insightful analysis and advice to clients on one or multiple Global Sourcing domains such as locations optimization, governance structures, sourcing models in outsourcing/offshoring space. The role requires driving actionable insights through a combination of custom advisory engagements (e.g., benchmarking, competitive intelligence) and authoring reports and white papers. The candidate must be able to analyse, communicate, work with senior executives, develop complex and compelling analytical scenarios, and work with clients solving strategic global sourcing issues. The role includes global interactions with buyers, suppliers, subject matter experts, investors, and industry associations.

Key responsibilities

• Work closely with colleagues within the Global Sourcing (GS) practice, other practices, and external market participants to support client engagements, develop syndicated reports
• Develop domain knowledge and get recognized as SMEs within Everest Group as well as the wider industry
  • Interact with industry constituents such as global enterprises, service providers, and industry associations to form a 360-degree view
  • Drive structuring and gathering of relevant subject-area data and information through primary and secondary research
  • Lead detailed numerical analysis of data combined with domain knowledge to identify as well as predict key trends affecting markets
  • Own select work streams for project deliverables
  • Proactively deliver and manage practice agenda for published research reports
• Consolidate numerical analysis and domain knowledge into publishing best-in-class industry reports and cutting-edge thought papers through original research and blue-sky problem solving
• Lead medium-sized custom advisory engagements – understand client-specific requirements and conduct relevant research to provide recommendations
• Support business development efforts through proposals, marketing campaigns, etc. and leveraging market connect
• Interact with market participants and build visibility with clients, prospects, and overall market through blogs, whitepapers, newsletters, presentations
• Identify areas of research based on industry and client needs, and proactively develop new content in identified work-streams
• Contribute to plans for internal growth and actively develop domain expertise, leveraging subject matter experts, and external sources
• Ensure quality of products and adherence to Everest Group standards

Skills and activities

• Strong problem-solving skills, intellectual curiosity, and analytical capability
• Strong oral and written communication skills, including attention to detail
• Project management skills: ability to multi-task, work under pressure, and successfully manage deadlines
• Self-motivated, strong organization skills (able to manage own time and prioritize), and work independently
• Ability to interact and effectively work with others in a global team environment
• Comfort with ambiguity of an entrepreneurial environment
• Motivated to excel in business
• Comfort with Microsoft Office (PowerPoint, Word, Excel, and Outlook)
• Solid business judgment, professional in appearance
• Long term desire to contribute to business growth and build a career as a business leader

Education and experience

• Bachelor’s degree from a reputed college; MBA strongly preferred (from Tier-1 B-School)
• 2 – 4 years of work experience in consulting/research/outsourcing strategy environment is strongly preferred
• History of excellence in academics, personal and vocational achievements
• Interest in outsourcing space and sourcing trends

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Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.

Senior Analyst | Information Technology Services (D&A)

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Job Title: Senior Analyst
Location City: Gurgaon / Bangalore
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

Job overview

The Information Technology Services (ITS) team focuses on current and anticipated trends in present-day and next-generation global IT services across geographies, sectors, and locations. From our published reports to custom decision support, ITS team supports clients though its fact-based insights to analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific information technology (IT) landscapes.

The Senior Analyst will work in the Data & Analytics (D&A) research service line to create new content assets focused on helping large global enterprises and service providers with their D&A adoption and technology/business services transformation strategies. The Senior Analyst is expected to contribute to the research program by delivering high quality, original research reports and custom advisory projects. This will require the candidate to maintain an ongoing dialog with senior industry executives on key issues, as well as help answer their queries. The candidate will be required to deliver custom research engagements on broader IT services themes that help our clients grow and compete better

Key responsibilities

• Identify areas of research, based on industry and client needs, within Data & Analytics services space
• Problem solve and structure work to manage deliverables and timelines
• Contribute significantly to the published research agenda of the ITS practice
• Lead medium sized custom research engagements
• Actively develop domain expertise, leveraging subject matter experts, and external sources
• Support business development efforts through proposal writing and other initiatives
• Participate proactively in external market communication by responding to analyst enquiries, conducting executive conversations, and
• maintaining/growing long-term client relationships

Skills and activities

• Strong problem-solving skills and analytical capability, and high levels of intellectual curiosity
• Strong oral and written communication skills with attention to detail
• Project management skills: self-motivated, ability to multi-task, work under pressure and successfully manage deadlines
• Ability to interact and effectively work with others in a team environment. Long term desire to contribute to business growth and build a career as a business leader
• Desire to be in a non-hierarchical, entrepreneurial environment; comfort with ambiguity
• Proficient in Microsoft office (PowerPoint, Word, Excel and Outlook)

Education and experience

We are seeking a high caliber individual to maintain our exceptional standards. This person should have:

• Bachelor’s degree; MBA required (preferably from Tier-1 B-School)
• 1 to 3 years post-MBA work experience in technology/advisory/research/outsourcing strategy environment. Keen interest in technology and technology industry is strongly preferred
• History of excellence in academics, personal and vocational achievements
• Experience in the technology sector, especially Data, Analytics, and Artificial Intelligence, is a plus

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Senior Analyst | Pricing Assurance (Apps)

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Job Title: Senior Analyst
Location City: Gurgaon / Bangalore
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

Job overview

This role is part of the Pricing Assurance practice, which assists buyers and service providers with pricing decisions in outsourcing arrangements. On the buy-side, the practice advises buyers on optimizing their sourcing spend by providing fair market price comparables for outsourced services, by understanding the delivery cost structures, and by rationalizing their IT-BPO portfolio. On the supply-side, the practice helps providers by providing price benchmarks vis-a-vis peers, identifying improvement opportunities in their delivery capabilities, understanding competitive operations and, and improving win-rates in outsourcing deals.

The individual should have the capability to deliver analysis and advice to blue chip clients through written deliverables, consulting, client inquiry, and other deliverables. The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues. Strong Analytical skills and problem-solving ability underpins this role, as Pricing of complex deals has many moving parts. To know more about the practice, visit https://www.everestgrp.com/research/domainexpertise/pricing/

Key responsibilities

• Manage multiple initiatives from business development to client delivery
• Create actionable insights to solve client problems by evaluating and analyzing information collected through live engagements, interviews, and secondary research (as needed)
• Communicate and interact with senior stakeholders in major outsourcing service providers and recipients of global services, to address their pricing related issues
• Develop a strong external reputation based on quality of work and insights delivered to clients, as well as by conducting webinars and publishing top quality whitepaper / viewpoints & blogs
• Collaborate with analysts across the company to deliver on projects for clients
• Work closely with Everest Group’s sales team to help in the close and delivery of engagements on issues of strategic sourcing and operations
• Support team activities and take an active role in the professional development, growth and mentoring of his/her team members

Education and experience

We are seeking a high caliber individual to maintain our exceptional standards. This person should have:

• 2 to 4 years of experience in one of the following
  • Global sourcing advisory firms
  • Global sourcing focused teams within management consulting firms
  • Solution design / Price to win / Bid management teams within Tier 1 IT/BPO service providers
  • Solution / commercial teams within GICs of large global corporations
• Ability to understand market trends in outsourcing, shared services, and/or off-shoring industry
• Desirable to have exposure to pricing and solution constructs of outsourcing services in multiple areas (e.g. BPO, IT ADM, IT Infrastructure etc.)
• Desirable to have exposure to Cloud, ERP (SAP, Oracle, Workday, etc.) Mobile development, Automation and next-generation delivery models
• Desirable to have exposure to other areas such as platform licensing costs
• Strong client presence and presentation skills
• Strong relationship orientation
• Excellent written and oral communication skills
• Collaborative work style; strong interpersonal and team skills
• MBA from a reputed B-school

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Senior Analyst | Business Process Services

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Job Title: Senior Analyst
Location City: Gurgaon / Bangalore
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

Job overview

A market facing position that requires providing insightful analysis and advice to clients on one or multiple Business Process Services (BPS) markets through published reports and client-specific custom research. Role will include developing domain expertise in select fields (such as outsourcing in HLS, F&A, HR, BFSI, etc.), managing specific research agenda for these fields, authoring industry reports and thought papers, and helping clients through custom advisory engagements. This will include regular interaction with global enterprises, service providers, investors, and industry associations as well as primary and secondary research.

Key responsibilities

• Consolidate numerical analysis and domain knowledge into publishing best-in-class industry reports and cutting-edge thought papers through original research and blue-sky thinking
• Lead medium-sized custom advisory engagements – understand client-specific requirements and conduct relevant research to provide recommendations
• Support internal business development efforts through proposals, marketing campaigns, etc. and leveraging market connect
• Interact with market participants and clients including interviews and presentations
• Work as an integral team member on published and custom research with independent responsibilities. Key activities include:
  • Problem structuring and analysis including filling data gaps
  • Writing end-to-end reports containing impactful insights, ably supported by statistics
  • Managing broader research agenda for the team
  • Ensure quality of deliverables
• Develop domain knowledge and get recognized as SMEs within Everest Group as well as the wider industry
  • Interact with industry constituents such as global enterprises and service providers to form a 360-degree view
  • Support in gathering and structuring of relevant subject-area data and information through primary and secondary research
  • Conduct detailed numerical analysis of data combined with domain knowledge to identify as well as predict key trends affecting markets

Skills and activities

• Strong problem-solving skills and analytical capability
• Strong oral communication skills
• Strong written communication skills with attention to detail
• Project management skills: ability to multi-task, work under pressure and successfully manage to deadlines
• Ability to interact and effectively work with others in a team environment
• Comfortable with MS Excel, MS PowerPoint, MS Word and MS Outlook
• Self-motivated and able to prioritize and work independently
• Desire to be in an entrepreneurial environment; comfort with ambiguity
• Strong organization skills and leadership skills
• Motivated to excel in business and intellectual curiosity
• Solid business judgment and professional in appearance

Education and experience

We are seeking a high caliber individual to maintain our exceptional standards. This person should have:

• Bachelor’s degree from a reputed college; MBA strongly preferred (from reputed B-school)
• 2 – 4 years of work experience in consulting/research/outsourcing strategy environment is strongly preferred
• History of excellence in academics, personal and vocational achievements
• Interest in outsourcing space and sourcing trends

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Analyst | Information Technology Services

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Job Title: Analyst
Location City: Gurgaon
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the
world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world. For more information, visit www.everestgrp.com.

Job overview

The Information Technology Services team delivers in-depth research and insights on key trends across the demand-supply landscape in areas such as cloud & infrastructure, applications, and digital services. It also focuses on certain vertical technology clusters such as the banking, financial services, and insurance (BFSI) and healthcare IT services. The Analyst is expected to drive actionable insights on the relevant market segments through a combination of primary and secondary research to create research reports for Everest Group’s subscription research in these markets. The candidate will also be required to deliver custom research engagements in this arena.

Key responsibilities

• Work closely with colleagues within as well as external to the practice, and SMEs to collect relevant information
• Lead market interactions to further the brand, lead engagements, and service provider evaluations.
• Support the practice while working on client engagements, developing syndicated reports as well as internal & external business development efforts
• Support in gathering, structuring and storage of relevant subject area information
• Ensure quality of products
• Proactively develop new content and depth of insight regarding your work streams
• Help to structure agenda for subject area of team focus. Includes:
  • Identify priority areas and areas of interest
  • Suggesting processes for filling any data or analysis gaps
  • Help team manage deadlines
  • Assist with problem structuring
  • Begin to own select work streams for project deliverables

Skills and activities

• Strong problem-solving skills and analytical capability
• Strong oral and written communication skills, including attention to detail
• Ability to multi-task, work under pressure and successfully manage deadlines
• Self-motivated and able to prioritize and work independently
• Ability to interact and effectively work with others in a team environment
•  Comfort with ambiguity of entrepreneurial environment
• Strong organization skills
• Motivated to excel in business
• Intellectual curiosity
• Good working knowledge of MS Excel. Preferably, experience in developing detailed models in MS Excel (but not a pre-requisite)
• Comfortable with MS PowerPoint, Word, and Outlook
• Solid business judgment, professional in appearance

Education and experience

We are seeking a high calibre individual to maintain our exceptional standards. This person should have:

•  Degree in Engineering – BE/B. Tech from reputed institutes
• 1 – 2.5 years work experience in a professional services environment (Management Consulting/ Business Research)
• Interest in technology sector, outsourcing space, and sourcing trends
• History of excellence in academics, personal and vocational achievements

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