Category: Corporate Openings

Client Success Manager | Sales

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Job Title: Client Success Manager
Location City: United States (Remote)
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Job Overview

The Client Success Management group provides ongoing support to our clients – sourcing and vendor management and GBS leaders in large enterprises. This role requires strong customer relationship, stakeholder management, and consulting skills. As a member of our fast-growing enterprise client success group, you will own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction. You will leverage your thorough understanding of our membership offerings and custom research services to match our members with fact-based research and advice to support their decision-making. You will spend time understanding clients’ business goals, help them navigate our research areas, and connect them with our expert analyst team and published research.

Key Responsibilities

  • Develop trusted relationships with contacts at key client accounts, including stakeholders and executive sponsors at those clients
  • Serve as a primary point of contact for all client needs, including enquiry, training, onboarding, and reporting
  • Create, execute, and deliver client engagement strategies informed by client needs and internal account strategy
  • Liaise with internal teams including sales, analysts, and information services to deliver excellent service to clients
  • Monitor usage of Everest Group services and gather client feedback to ensure clients achieve value
  • Track usage metrics and prepare engagement reporting for clients using Excel and data visualization tools
  • Triage and forward client requests, track and pursue responses, and issue escalations as needed
  • Seek to improve the entire client experience continuously
  • Use knowledge and insight gained from client interactions to identify new business opportunities
  • Work closely and maintain strong working relations with multiple internal and client stakeholders
  • Profile clients by gathering information from external and internal sources, including financial statements, annual reports, published articles

Skills and Activities

  • Strong oral and written communication skills, including attention to detail
  • Good experience with MS Office (particularly MS Excel and MS PowerPoint)
  • Exposure to CRM software (e.g., Salesforce or ZOHO) is preferable, not mandatory
  • Ability to interact and effectively work with others in a team environment
  • Attention to detail
  • Experience of online training will be an advantage
  • Ability to multi-task, work under pressure and successfully manage deadlines
  • Self-motivated and able to prioritize and work independently
  • 4-10 years of experience in account management, sales support, client/account intelligence, sales enablement, or customer success
  • History of excellence in academics, personal or vocational achievements

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Everest Group complies with the GDPR, CCPA/CPRA and other data protection regulations. For more information on how Everest Group processes your personal information, please read our Privacy Notice (www.everestgrp.com/privacy-notice-for-applicants-employees-and-contractors/). By submitting this application, you indicate that you have read and understand our privacy terms and consent to the processing of your personal information by us. To exercise your data subject rights under GDPR, CCPA/CPRA you can fill in our form available at Data Rights – Everest Group (everestgrp.com). You can email your data protection request to [email protected].

Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.

Chief Marketing Officer | Marketing

Job Title: Chief Marketing Officer
Location: United States/ United Kingdom (Remote)
Industry: Research and Advisory Services
Company: Everest Group

Application Links:

US-based candidates:  APPLY HERE     |   UK-based candidates:  APPLY HERE

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Job Overview

We are looking for an experienced and visionary Chief Marketing Officer (CMO) to spearhead our global marketing initiatives. The CMO is a collaborative strategic leader with a forward-focused outlook who provides a unified vision and leadership for the marketing function globally across all products and service lines. This senior leader will collaborate cross-functionally to align marketing initiatives with overall business objectives, develop and execute impactful brand messaging and convey a compelling corporate identity to the marketplace. The CMO will leverage prior experience in high growth environments to manage and scale a global marketing team of talented marketing professionals that manage digital marketing, product marketing, creative, and communications.

Key Responsibilities

  • Plan, direct, and coordinate all marketing efforts; communicate marketing strategy, tactics and results internally
  • Work closely with other senior leaders to make data-driven decisions that enhance our brand and drive revenue growth
  • Plan and direct all aspects of the company’s public relations policies, objectives, and initiatives
  • Oversee short and long-range marketing objectives and plan strategies to attain those objectives
  • Ensure our brand message is relevant and consistent across all channels and marketing efforts such as events, email campaigns, web pages and promotional material
  • Consistently evolve marketing’s go-to-market strategy through digital transformation and scalable, efficient people, processes and technologies
  • Align with partners across the organization, including intentional cohesion among sales teams, demand generation team and customer success
  • Lead change management to support scaling and modernization of processes, along with organizational alignment and mindset changes to support success of marketing
  • Prepare and manage financial budgets for the Marketing department

Required Experience/Skills

  • Bachelor’s degree in Business, Marketing, Public Relations, or other related field
  • 5 to 8 years as Head of Marketing or VP Marketing, preferably in a related industry such as research, consulting, or other professional services
  • Experience leading the marketing function in a high-growth B2B setting and leveraging innovative marketing techniques that propel the company forward
  • Experience building a globally distributed remote team, while fostering collaboration and partnership
  • Excellent written and verbal communication skills, as well as strong interpersonal skills
  • Able to apply strong problem-solving skills to our business model to address both marketplace demand and requirements of internal stakeholders
  • Experience defining vision, voice, and value proposition for complex organizations
  • Knowledgeable about current marketing techniques and best practices
  • Strong ability to communicate effectively, both verbally and in writing, with all levels of individuals

Everest Group complies with the GDPR, CCPA/CPRA and other data protection regulations.

For more information on how Everest Group processes your personal information, please read our Privacy Notice. By submitting this application, you indicate that you have read and understand our privacy terms and consent to the processing of your personal information by us. To exercise your data subject rights under GDPR, CCPA/CPRA you can fill in our form available at Data Rights. You can email your data protection request to [email protected].

Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.

Manager – Learning & Development | Human Resources

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Job Title: Manager –Learning & Development (HR)
Location City: Gurgaon / Bangalore
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

With you on the journey

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Job Overview

In this role, the incumbent will drive the development, delivery and maintenance of a robust learning curriculum for our employees globally (India/US/UK). The incumbent would need experience in strategizing and building a Learning Academy for revenue generating and contributory roles. From planning, designing and sometimes delivering internal / externally focused learning services for both research and enabling functions, the incumbent must possess extensive experience in the areas of training needs identification/analysis, vendor management, program/project management, cross border stakeholder management and managing budgets etc.

Key Responsibilities

  • Lead the creation and development of various learning programs, training experiences, to help support employees develop their capabilities in line with the roles they possess and knowledge needed to grow within the firm
  • Design, develop and co-deliver end-to-end learning solutions (domain and behavioral) to meet the business outcomes and the needs by leveraging existing partnerships and forming new alliances with subject matter experts from learning industry for delivering learning interventions
  • Develop and leverage all mediums of learning, including self-paced, business simulations etc.
  • Lead and manage the on-boarding process for employees globally
  • Work closely with key stakeholders and business leaders to drive execution of the learning strategy across practices and functions
  • Manage L&D investment through effective planning, budgeting, forecasting, and vendor management
  • Lead learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published and leveraged for decision making
  • Ensure delivery of high-quality instructional materials for multiple delivery channels. Maintain oversight on all vendor delivered programs within the business unit
  • Own and drive the agenda of digitalization initiatives in the domain of L&D
  • Collaborate with Organization development team on various talent initiatives across roles, geographies, including (and not limited to) Diversity, equity and inclusion, hybrid working models, talent development etc.

Expected Skills

  • Enjoys working in a fast-paced, service-oriented environment and managing tight timelines and deliverables across multiple projects
  • Ability to collaborate and effectively work with others in a team environment, aligned to our culture and values
  • Passion for learning
  • Strong program management skills
  • Immaculate oral and written communication skills

Education and Experience

We are seeking a high calibre individual to maintain our exceptional standards. This person should have:

  • Overall 10+ years of work experience off which 7-8 years must be in Learning domain, with professional experience in training as a trainer, coach
  • Post graduate degree in Human Resources
  • Advanced degree or certifications in learning background preferred, including training certifications
  • Professional knowledge of MS office, teams, and other Microsoft tools, LMS
  • Possess deep knowledge about current initiatives in L&D, methods, and tools or designer

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Senior Customer Success Specialist | Sales

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Job Title: Senior Customer Success Specialist
Location City: Gurgaon
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

Job Overview

Everest Group’s focus over the years has been on increasing its renewals business with customers and for that each customer relationship needs to be strategically managed. Customer acquisition is only the first step in a continuing journey both for the company and the customer. The customer success/account management role focuses on monitoring these customer relationships as key assets and providing solutions to the core issues of customer portfolio development, specifically retention and expansion. The three key elements of this role are – in-depth knowledge of the customer, expertise in the product or offering being sold and ability to identify opportunities, which combine to give the necessary tools to the sales team to focus on their pursuits and derive the maximum yield out of existing relationships, thereby also ensuring customer satisfaction. Simply put, it’s all about identifying a need and fulfilling that need for our customers.

Key Responsibilities

  • Liaise with internal teams including sales, account management and analysts, to deliver excellent service to clients
  • Serve as a point of contact for all customer account management matters, including inquiry, training, onboarding, and reporting
  • Develop trusted relationships with contacts at key client accounts, including stakeholders and executive sponsors at those clients
  • Track usage metrics and prepare engagement reporting for clients using Excel and data visualization tools
  • Triage and forward client requests, track and pursue responses, and issue escalations as needed
  • Seek to improve the entire client experience continuously
  • Use knowledge and insight gained from client interactions to identify new business opportunities
  • Profile clients by gathering information from external and internal sources, including financial statements, annual reports, published articles
  • Work closely and maintain strong working relations with multiple internal and client stakeholders
  • Accountability of the complete RFI process (data gathering) for analysis and reporting.
  • Identify process improvement opportunities in the RFI process and drive compliance from all analyst teams
  • Be the go-to person for all queries and troubleshooting for the RFI process and the primary change agent

Skills and Activities

  • Strong oral and written communication skills, including attention to detail
  • Good experience with MS Office (particularly MS Excel and MS PowerPoint)
  • Exposure to CRM software (e.g., Salesforce or ZOHO) is preferable, not mandatory
  • Ability to interact and effectively work with others in a team environment
  • Attention to detail
  • Excellent data interpretation skills and ability to create dashboards
  • Experience of online training will be an advantage
  • Ability to multi-task, work under pressure and successfully manage deadlines
  • Self-motivated and able to prioritize and work independently

Education and Experience

We are seeking a high calibre individual to maintain our exceptional standards. This person should have:

  • Any graduate or postgraduate from any stream
  • 3-6 years of experience in Account management, sales support, client/account intelligence, sales enablement, customer success
  • History of excellence in academics, personal and vocational achievements

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