Category: Corporate Openings

Client Director – UK (Remote) | Sales

Job Title: Client Director (Sales)
Location City: England, United Kingdom (Remote)
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our research also covers the technologies that power those processes and functions and the related talent trends and strategies. Our clients include leading global companies, service and technology providers, and investors. Clients use our services to guide their journeys to maximize operational and financial performance, transform experiences, and realize high-impact business outcomes. Details and in-depth content are available at www.everestgrp.com.

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Job Overview

Everest Group is looking for a Client Director with sales prospecting and execution experience to join its growing sales team. The ideal candidate will have 4-6 years of sales experience and possess strong hunter and business development abilities. Client Directors own the full sales cycle by using discovery calls to leverage understanding of new stakeholders’/business unit leaders’ priorities and challenges and then partnering with our industry expert analysts to provide a customized suite of research products to Enterprise customers and Service Providers.

Key Responsibilities

• Continually engage and build solid relationships with clients and prospects
• Maximize territory coverage by primarily prospecting
• Interact extensively with new and existing customers and analyst partners to drive revenue
• Engage in an end-to-end sales cycle: locate and build leads then convert those leads into clients
• Prepare professional and effective customer proposals
• Negotiate deals to closure with analyst pursuit team
• Develop strong knowledge of Everest Group offerings and the benefits they provide to clients
• Develop understanding of Everest Group contracts, pricing models, and value propositions
• Adhere to Everest Group’s sales process and methodology
• Accurately forecast opportunities
• Use Salesforce.com in adherence to Everest Group procedures
• Familiarity with and adherence to all company policies
• Available for limited travel as needed

Requirements/Aptitude

Candidates must have:

• A Bachelor’s degree from an accredited university
• Business-to-business sales experience; relevant sales experience to the role
• Demonstrated prospecting expertise and an ability to open doors
• Strong interpersonal, verbal, and written communications skills

The ideal candidate:

• Has a history of meeting or exceeding specific targets/quotas
• Has experience selling a complex set of technology-enabled products or services
• Is adaptable to changes in roles and responsibilities
• Is coachable and embraces personal growth
• Has a strong capacity to learn quickly, provide relevant and timely feedback, and adapt to client situations in real time
• Learns quickly, provides feedback, and represents the company in a professional manner

Value Competencies

• Passion for and responsibility to the customer
• Leadership through innovation
• Drive to continually improve
• A relentless commitment to win
• Personal and company integrity
• Accountability for actions and performance

Everest Group complies with the GDPR, CCPA/CPRA and other data protection regulations.

For more information on how Everest Group processes your personal information, please read our Privacy Notice. By submitting this application, you indicate that you have read and understand our privacy terms and consent to the processing of your personal information by us. To exercise your data subject rights under GDPR, CCPA/CPRA you can write to us at [email protected]

Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.

Client Director – US (Remote) | Sales

Job Title: Client Director (Sales)
Location City: US (Remote)
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our research also covers the technologies that power those processes and functions and the related talent trends and strategies. Our clients include leading global companies, service and technology providers, and investors. Clients use our services to guide their journeys to maximize operational and financial performance, transform experiences, and realize high-impact business outcomes. Details and in-depth content are available at www.everestgrp.com.

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Job Overview

Everest Group is looking for a Client Director with sales prospecting and execution experience to join its growing sales team. The ideal candidate will have 4-6 years of sales experience and possess strong hunter and business development abilities. Client Directors own the full sales cycle by using discovery calls to leverage understanding of new stakeholders’/business unit leaders’ priorities and challenges and then partnering with our industry expert analysts to provide a customized suite of research products to Enterprise customers and Service Providers.

Key Responsibilities

•  Continually engage and build solid relationships with clients and prospects
•  Maximize territory coverage by primarily prospecting
•  Interact extensively with new and existing customers and analyst partners to drive revenue
•  Engage in an end-to-end sales cycle: locate and build leads then convert those leads into clients
•  Prepare professional and effective customer proposals
•  Negotiate deals to closure with analyst pursuit team
•  Develop strong knowledge of Everest Group offerings and the benefits they provide to clients
•  Develop understanding of Everest Group contracts, pricing models, and value propositions
•  Adhere to Everest Group’s sales process and methodology
•  Accurately forecast opportunities
•  Use Salesforce.com in adherence to Everest Group procedures
•  Familiarity with and adherence to all company policies
•  Available for limited travel as needed

Requirements/Aptitude

Candidates must have:

• A Bachelor’s degree from an accredited university
• Business-to-business sales experience; relevant sales experience to the role
• Demonstrated prospecting expertise and an ability to open doors
• Strong interpersonal, verbal, and written communications skills

The ideal candidate:

• Has a history of meeting or exceeding specific targets/quotas
• Has experience selling a complex set of technology-enabled products or services
• Is adaptable to changes in roles and responsibilities
• Is coachable and embraces personal growth
• Has a strong capacity to learn quickly, provide relevant and timely feedback, and adapt to client situations in real time
• Learns quickly, provides feedback, and represents the company in a professional manner

Value Competencies

• Passion for and responsibility to the customer
• Leadership through innovation
• Drive to continually improve
• Relentless commitment to win
• Personal and company integrity
• Accountability for actions and performance

Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.

Manager – Learning & Development | Human Resources

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Job Title: Manager –Learning & Development (HR)
Location City: Gurgaon / Bangalore
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

With you on the journey

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Job Overview

In this role, the incumbent will drive the development, delivery and maintenance of a robust learning curriculum for our employees globally (India/US/UK). The incumbent would need experience in strategizing and building a Learning Academy for revenue generating and contributory roles. From planning, designing and sometimes delivering internal / externally focused learning services for both research and enabling functions, the incumbent must possess extensive experience in the areas of training needs identification/analysis, vendor management, program/project management, cross border stakeholder management and managing budgets etc.

Key Responsibilities

• Lead the creation and development of various learning programs, training experiences, to help support employees develop their capabilities in line with the roles they possess and knowledge needed to grow within the firm
• Design, develop and co-deliver end-to-end learning solutions (domain and behavioral) to meet the business outcomes and the needs by leveraging existing partnerships and forming new alliances with subject matter experts from learning industry for delivering learning interventions
• Develop and leverage all mediums of learning, including self-paced, business simulations etc.
• Lead and manage the on-boarding process for employees globally
• Work closely with key stakeholders and business leaders to drive execution of the learning strategy across practices and functions
• Manage L&D investment through effective planning, budgeting, forecasting, and vendor management
• Lead learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published and leveraged for decision making
• Ensure delivery of high-quality instructional materials for multiple delivery channels. Maintain oversight on all vendor delivered programs within the business unit
• Own and drive the agenda of digitalization initiatives in the domain of L&D
• Collaborate with Organization development team on various talent initiatives across roles, geographies, including (and not limited to) Diversity, equity and inclusion, hybrid working models, talent development etc.

Expected Skills

• Enjoys working in a fast-paced, service-oriented environment and managing tight timelines and deliverables across multiple projects
• Ability to collaborate and effectively work with others in a team environment, aligned to our culture and values
• Passion for learning
• Strong program management skills
• Immaculate oral and written communication skills

Education and Experience

We are seeking a high calibre individual to maintain our exceptional standards. This person should have:

• Overall 10+ years of work experience off which 7-8 years must be in Learning domain, with professional experience in training as a trainer, coach
• Post graduate degree in Human Resources
• Advanced degree or certifications in learning background preferred, including training certifications
• Professional knowledge of MS office, teams, and other Microsoft tools, LMS
• Possess deep knowledge about current initiatives in L&D, methods, and tools or designer

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Senior Customer Success Specialist | Sales

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Job Title: Senior Customer Success Specialist
Location City: Gurgaon
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

Job Overview

Everest Group’s focus over the years has been on increasing its renewals business with customers and for that each customer relationship needs to be strategically managed. Customer acquisition is only the first step in a continuing journey both for the company and the customer. The customer success/account management role focuses on monitoring these customer relationships as key assets and providing solutions to the core issues of customer portfolio development, specifically retention and expansion. The three key elements of this role are – in-depth knowledge of the customer, expertise in the product or offering being sold and ability to identify opportunities, which combine to give the necessary tools to the sales team to focus on their pursuits and derive the maximum yield out of existing relationships, thereby also ensuring customer satisfaction. Simply put, it’s all about identifying a need and fulfilling that need for our customers.

Key Responsibilities

• Liaise with internal teams including sales, account management and analysts, to deliver excellent service to clients
• Serve as a point of contact for all customer account management matters, including inquiry, training, onboarding, and reporting
• Develop trusted relationships with contacts at key client accounts, including stakeholders and executive sponsors at those clients
• Track usage metrics and prepare engagement reporting for clients using Excel and data visualization tools
• Triage and forward client requests, track and pursue responses, and issue escalations as needed
• Seek to improve the entire client experience continuously
• Use knowledge and insight gained from client interactions to identify new business opportunities
• Profile clients by gathering information from external and internal sources, including financial statements, annual reports, published articles
• Work closely and maintain strong working relations with multiple internal and client stakeholders
• Accountability of the complete RFI process (data gathering) for analysis and reporting.
• Identify process improvement opportunities in the RFI process and drive compliance from all analyst teams
• Be the go-to person for all queries and troubleshooting for the RFI process and the primary change agent

Skills and Activities

• Strong oral and written communication skills, including attention to detail
• Good experience with MS Office (particularly MS Excel and MS PowerPoint)
• Exposure to CRM software (e.g., Salesforce or ZOHO) is preferable, not mandatory
• Ability to interact and effectively work with others in a team environment
• Attention to detail
• Excellent data interpretation skills and ability to create dashboards
• Experience of online training will be an advantage
• Ability to multi-task, work under pressure and successfully manage deadlines
• Self-motivated and able to prioritize and work independently

Education and Experience

We are seeking a high calibre individual to maintain our exceptional standards. This person should have:

• Any graduate or postgraduate from any stream
• 3-6 years of experience in Account management, sales support, client/account intelligence, sales enablement, customer success
• History of excellence in academics, personal and vocational achievements

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