Transforming the Role of IT
A Case Study
A Case Study
The CIO of a technology services provider needed help to shift his company’s IT focus from incremental cost cutting, which had halved the IT budget in under five years, to value-driver for the business. Years of exclusive focus on cost had left the IT function only enough money for “run the business” functions; very little money or energy went to activities that would enable business transformation. The tipping point came when the business, under pressure to deliver more with fewer resources, needed to find operational efficiencies and unleash trapped capacity.
Interviews with the senior leaders from the company’s business and functional units helped us to uncover several opportunities:
We then established a set of foundational elements that had to be implemented to take advantage of these opportunities:
We were able to identify over $34 million in initial value – a combination of IT cost savings and business improvements or savings – over a three-year period.
The value we identified was previously trapped within the organization because of IT budget constraints. By rethinking IT project business cases to account for business unit savings and productivity gains, business transformation projects that could not previously be supported by the limited IT budget became feasible – the return to the business more than justified the additional investment.
We brought a unique perspective to this challenge: