Optimizing Talent to Achieve Corporate Objectives
A Case Study
A Case Study
The leadership team of a large global diversified company in the travel industry came to us with a unique challenge. The travel industry, in general, is under constant pressure to innovate and address increasing cost pressure. In addition to these challenges, the client was going through some major leadership changes. The company wanted to gain an intimate understanding of its total IT talent pool with the goal of optimizing support of the organization’s critical business objectives.
As we engaged with the client and mapped their workforce, we quickly realized that its full workforce went well beyond its employees to include partners, traditional service providers, and contractors, but its planning did not address all talent streams.
Furthermore, while the client was focused on workforce numbers, missing from their analysis were the value the workforce brings to the organization and whether its workforce was focused on the right things.
To help our client to address their IT talent challenges, we focused on
The project resulted in three key benefits for our client
At the start of the project, the client was trying to address its challenges through traditional sourcing. We helped our client realize it needed to reorient its workforce around the value the service organization was bringing to the lines of business and in turn, the value the lines of business bring to the broader market.