Building In-House IT Delivery
A Case Study
A Case Study
The services unit of a large integrated healthcare firm needed help gaining control over their growth and expansion. Growing rapidly, primarily in platform-based services for the healthcare payer segment, they also were expanding the development of intellectual property in the form of platform-based services and applications. With much of the development and support being fulfilled by third-party service providers leveraging a global delivery model, they needed to establish a structure that would enable them to manage a challenging list of objectives: sustain delivery of high quality services in a 24×7 capability, enhance value to their sister companies and third-party commercial accounts, provide access to a larger talent pool in a cost-competitive location, establish in-house capability to protect IP, drive continuous improvement, and achieve a faster rate of innovation.
We were instrumental in both defining the strategy to establish a global delivery center and supporting our client through to strategy execution:
We partnered with the client to define and validate a strong business case, from both the financial and service delivery standpoints
A key component of the project was effectively organizing and harmonizing a wide variety of stakeholders, including several incumbent third-party service providers that were advising our client across many areas. Our knowledge of sourcing and ability to bring unique insights to deliver value helped focus everybody on achieving the business objectives
We built an attractive business case for establishing a global delivery center that achieved savings of more than 20%.
We brought a unique perspective to this challenge: