Impact Sourcing: Discovering Key Talent and Revitalizing Business Outcomes | Virtual Roundtable

Virtual Roundtable

Impact Sourcing: Discovering Key Talent and Revitalizing Business Outcomes

March 28, 2024 |
9:00 AM EDT | 6:30 PM IST

For the IT/BPS/GBS sectors, impact sourcing has become a key talent strategy, emerging from a niche pilot program to a transformative process for improved business results. This socially responsible process of outsourcing allows for greater inclusivity, with intentional hiring processes enabling those with more limited employment but great talent to develop their careers. From a corporate perspective, impact sourcing can surface the best talent and yield significant business value.

Join our virtual roundtable along with expert analysts and your peers and take part in a lively discussion about how to leverage impact sourcing as a secret spend weapon. In this open discussion, industry leaders will cover how to create a strong impact sourcing program with long-term sourcing ecosystem planning and success.

Participants will discuss:

  • Leveraging impact sourcing for innovation and business success with a well-defined roadmap
  • Key considerations to keep in mind while designing or scaling their impact sourcing program
  • Approaches for strategic integration of impact sourcing
  • Best practices to keep in mind
  • Measuring impact/success of impact sourcing programs with key metrics and reporting strategies 

Who should attend? 

  • Procurement and sustainability leaders
  • Category Managers
  • Sourcing managers
  • Supplier diversity program managers
  • Responsible and sustainable procurement teams 


Virtual Roundtable Guidelines 

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse. 

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion. 

Devisetty Susmitha
Senior Analyst
Everest Group
Hanjura Khushboo
Senior Analyst
Everest Group
Soni Rita B
Principal Analyst
Everest Group
Aniruddha edited

Request to attend

Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment 2024

Analytics and Artificial Intelligence (AI) Services Specialists

Amid the macroeconomic headlines, many enterprises seek a proven RoI track record before committing to investments in Analytics and AI. Additionally, a stringent regulatory environment is prompting enterprises to cautiously approach the adoption of generative AI. These enterprises are seeking assistance from analytics and AI services specialists to run pilot projects and scale up implementations. This demand is driving providers to invest in deepening their data, analytics and AI capabilities and expanding their industry knowledge.

Analytics and Artificial Intelligence (AI) Services Specialists

What is in this PEAK Matrix® Report

 In this report, we assess 26 analytics and AI services specialists featured on the Analytics and AI Services Specialists PEAK Matrix® 2024.
 

Contents: 

This report features detailed profiles of 26 analytics and AI services specialists and includes:

  • Everest Group’s PEAK Matrix® evaluation of analytics and AI service providers, categorizing them into Leaders, Major Contenders, and Aspirants
  • Providers’ key strengths and limitations

Scope:

  • Industry: data and analytics
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar years 2022 and 2023 H1 (January-June), interactions with leading analytics and AI services specialists, client reference checks, and an ongoing analysis of the analytics and AI services market

Related PEAK Matrix® Assessments

Analytics and Artificial Intelligence (AI) Services Specialists
PEAK Matrix®

Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment 2024

data and analytics
PEAK Matrix®

Data and Analytics (D&A) Services PEAK Matrix® Assessment 2023

HDAPEAK2023
PEAK Matrix®

Healthcare Data and Analytics Services PEAK Matrix® Assessment 2023

Analytics and AI
PEAK Matrix®

Analytics and AI Services Specialists PEAK Matrix® Assessment 2022

Our Latest Thinking

04-18-2024_Analyzing the EU AI Act Impact for Global Businesses_Join us_1200x628
Events

Analyzing the EU AI Act Impact for Global Businesses

Traditional AI + Generative AI
Market Insights™

Traditional AI + Generative AI

Key Foundational Capabilities for Effective CX Data and Analytics and Artificial Intellige
Market Insights™

Key Foundational Capabilities for Effective CX Data and Analytics and Artificial Intelligence

02 06 2024 The Generative AI Advantage in Enterprise CXM Operations GTP 1200x628
Events

The Generative AI Advantage in Enterprise CXM Operations

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Driving Factors for IT Services Recovery in 2024: Insights from Everest Group’s Forces & Foresight™ Research | Blog

Our inaugural Forces & Foresight research uncovers three factors we predict will drive a gradual recovery in tech services this calendar year. Continue reading to understand the projected path for the IT services industry’s rebound and implications for providers.

Learn more about Forces & Foresight™.

After the global financial crisis in 2008 and the COVID-19 pandemic in 2020, the IT services industry took five to eight quarters to recover. Both recessions had specific catalysts, and the IT services growth rebound after each downturn was fueled by weak comparisons and a release of significant pent-up demand (as illustrated in Exhibit 1).

Let’s explore whether the current economic decline will follow a similar trajectory based on Forces & Foresight research that dives deep into comprehensive dynamics to understand the industry implications.

Forces Foresight Exhibit 1

Over the past year, the contrasts between past recessions and ongoing macro challenges have been well-researched and discussed. More importantly, the industry is now facing multiple forecasts – pulling in different directions – on how the broader macroeconomic outlook will impact IT services growth.

The following three factors are fueling our foresight:

  1. Stabilizing base

Despite the uncertainty that has impacted enterprise decision-making for the past several quarters, we now see signs of spending stability. The fundamental need to leverage technology for growth or cost is keeping enterprise IT budgets green.

Some examples of various factors that give us confidence the demand downtrend has at least stabilized include:

    • Enterprises: Everest Group’s Key Issues Study of enterprise priorities captured that over 60% of enterprises (from a sample of 200-plus) plan to increase technology budgets in 2024
    • IT Providers: A notable trend for technology platform players’ performance and outlook is that SaaS/PaaS players are not only reporting double-digit growth and new clients but also foresee growth continuing in 2024
    • Services: We see strong resilience for IT services spending in specific segments such as public sector, healthcare, and energy
  1. Fixing revenue leakage

Over several past quarters, service providers have reported contradictory numbers for revenue growth versus bookings (Exhibit 2).

Our research uncovered some key factors creating this dichotomy, including shifting profiles of existing deals to longer terms and lower annual contract values (ACVs), delayed/canceled commitments, and slow ramp-ups of large deals.

As a result, signings did not translate into revenue growth even after expected ramp-up periods. However, we see signs of stabilization in the latest quarter, especially for mid-tier players, and some stalled projects moving forward. This signals that the net negative effect is reversing and that net positive revenue contribution from bookings may begin.

Forces Forsigh Exhibit 2jpg

  1. Pockets of additional demand

We see some specific growth areas in 2024. Rising cybersecurity demand is promising (as is the case in challenging periods) and is seeing more takers, such as governments expanding cybersecurity budgets. Engineering, Research, and Development (ER&D) demand in asset-heavy industries like automotive is getting stronger as enterprises strategically invest in next-generation concepts to modernize, such as smart factories. Data and analytics will continue its growth trajectory, with the rise in Artificial Intelligence (AI) fueling more robust use cases.

Beyond these promising areas, we also see signs of a turnaround in segments and sub-segments that were hit hard in recent quarters. Prominent ones include investment banking and high-tech industries, and North America.

Note: We are not factoring in benefits from AI and generative AI (gen AI) in our foresight for 2024. While we strongly believe in the immense potential of gen AI, our research suggests that scaled adoption will still take time, and the effect on this year’s growth will not move the needle.

Implications for service providers

Despite the ongoing challenges, the industry has not slumped. The revenue declines seen in one to two quarters is better than several quarters in previous downturns (Exhibit 3). We predict pivotal growth soon.

Forces Foresight

However, given the “classical economics” nature of this downturn impacting IT services, we anticipate the industry’s recovery will be more gradual than previous event-based downturns, in contrast to the sharp recovery in the last two recessions. We expect a diverse mix of industry verticals and geographies to undergo various recovery cycles, making it an interesting and complex scenario.

The key for IT service providers lies in identifying early recovery pockets and attacking rather than being defensive and possibly investing in account management on late recovery cycle areas.

For more insights, supporting data, and trends on IT services growth, please read the report, Forces & Foresight Q1 2024.

Contact Prashant Shukla to learn more at [email protected].

SIG Global Executive Spring Summit 2024

IN-PERSON EVENT

SIG Global Executive Spring Summit

March 25-27, 2024 |
Asheville, NC

Everest Group is a proud sponsor of SIG’s 2024 Global Executive Spring Summit, taking place from March 25 – 27, 2024 at The Omni Grove Park Inn, in Asheville, NC.

Leapfrogging Technology and Talent Challenges with the Help of Procurement Outsourcing

March 27, 2024 | 11:55 AM-12:40 PM ET

Procurement outsourcing (PO) is no longer just about lift and shift for labor arbitrage. Service providers have become important strategic partners to drive value and accelerate technology adoption. In this session, we will discuss the characteristics of high-value PO engagements, digital trends, including Gen AI, and how modern sourcing teams utilize talent for success. In this vendor-agnostic session, Everest Group’s analysts will share their PEAK Matrix® for PO providers and perspectives on provider capabilities and investments.

You will learn: 

  • Characteristics of successful procurement outsourcing engagements
  • Which providers are investing most strategically 
  • Digital trends, including GenAI in procurement
  • Which pricing models set up both buyers and providers for success
  • How onshore/nearshore delivery is increasing to support upstream activities
  • Lifecycle Phase: Optimization
Fong Amy Refresh gray square
Amy Fong
Partner, Everest Group
Hung Shirley
Shirley Hung
Partner, Everest Group
Aniruddha edited

CPOs: Do More with Less in APAC through Gen AI, Innovation, and Rate Cuts | LinkedIn Live

LinkedIn Live

CPOs: Do More with Less in APAC through Gen AI, Innovation, and Rate Cuts

View the event on LinkedIn, which was delivered live on Thursday, March 21, 2024.

2024’s CPOs, senior procurement, and VMO leaders in the Asia-Pacific region are seeking to accelerate revenue growth while keeping rising costs at bay. In other words, they want to do more with less. 
 

To achieve this, they are focusing on adopting modern technologies such as generative AI (gen AI) to drive productivity, ensuring supplier innovation moves the needle, rebalancing their sourcing portfolios, and driving sustainable growth through optimized processes. 🛠️🔍

Watch this engaging APAC-focused LinkedIn Live discussion where our analysts and procurement veterans explored sourcing and supplier strategies that can drive accelerated revenue growth and enhance cost optimization. 

During this session, we explored:

✅ CPO and procurement leaders’ priorities in 2024 🎯
✅ How technology modernization (e.g., through gen AI) can drive productivity and accelerate revenue growth 🚀
The outlook for pricing in 2024 in APAC and the best-in-class negotiation and contracting tactics that procurement and category management leaders are using 💰
✅ How sourcing and supplier management leaders are driving innovation from their strategic suppliers

Meet the Presenters

Image 2024 02 20 14 53 37
Head of Procurement, India
Philip Morris International
Malhotra_Bhanushee
Practice Director
Everest Group
Image 2024 02 20 14 54 00
Head of APAC Strategic Sourcing & Global Buying Center
Uber
Sharma Abhishek 1
Partner
Everest Group

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.