Author: Peter Bendor-Samuel

COVID-19 Crisis Pressures Service Providers To Cut Prices | Blog

As individuals or as businesses, any life-changing event results in rethinking our position. In the case of the COVID-19 crisis, it will change the way companies conduct business for a long time, as the crisis revealed weak spots in business practices and investments. Moreover, as companies begin to exit the crisis, they move forward with a recession mindset. However, the global crisis also reveals business opportunities going forward. Let’s look specifically at two factors: working from home and discounts from third-party service providers.

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COVID-19 Business Crisis Proves Automation Matters | Blog

Consider what’s now happening at companies that made investments in automation and moving work to the cloud. They’re doing better than others in the COVID-19 pandemic. They’re more flexible under trying conditions. They’re more resilient to challenges. They are a bright spot in this awful crisis. The pandemic showed what companies invested in as preparation for challenges. Unfortunately, it also exposed companies that were less prepared. As I mentioned in my prior blog, the pandemic was like what Warren Buffet described as the tide going out, exposing naked swimmers. One fact that the COVID-19 crisis exposed is that automation matters.

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Confusing Predicament For Businesses In COVID-19 Crisis | Blog

The stakes for businesses have rarely been as high as they are now. The global pandemic is upending companies’ existing mindsets, strategies and investments. It’s leading to new decisions about actions and strategies that must occur at the same time but appear contradictory. This causes a lot of confusion for people in enterprises as well as the enterprise vendors. The contradictions and confusion can fuel tensions.

What’s the remedy for this predicament? Before I answer that question, it’s important to understand the underlying factors driving the predicament.

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Capturing Business Advantage After The COVID-19 Crisis | Blog

The crashing global economy caused by the COVID-19 pandemic now wreaks havoc on businesses. But the pandemic eventually will end, and there will be compelling opportunities at that time. As I explained in my prior blog, companies need to take steps now that enable them to accelerate through the pandemic curve so they can grab opportunities when the pandemic ends. In this blog, I’ll detail how to establish the necessary infrastructure that enables surviving a recession and thriving after the pandemic. This infrastructure is a top priority.

The pandemic is causing a pause in commercial activity for the next few months. But once the pause is over, the underlying fundamentals for moving to digital at scale are still positive. And it will happen quickly at that point – for companies that have the infrastructure for high velocity and productivity.

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Disturbing Business Trend From COVID-19 Crisis | Blog

I’m speaking with company leaders in many industries as they grapple with the COVID-19 pandemic and global economic crisis. For the most part, they focus on getting essential services up and running and understanding the implications of their workforce working from home.

When we step back and view progress to date, consider the enormity of the challenge. Millions of people now work from home, thanks to an intricate web of ecosystems. We’re still able to access our banks and conduct business. We’re still able to use credit cards. We’re still able to buy groceries.

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COVID-19 Brings Opportunities To American Businesses | Blog

The COVID-19 pandemic came upon us so quickly. In just three months, the US went from a boom economy to threatening recession and businesses closing nationwide. CEOs now ask Everest Group for advice on how they should address their business issues because of the pandemic. What should they do right now to maintain business continuity? How can they ensure third-party services continuity? And how they can position their businesses for recovery – and even find opportunities for competitive advantage – when we come out on the other side of the COVID-19 pandemic?

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Visit our COVID-19 resource center to access all our COVD-19 related insights.

Companies Moving to Digital at Scale | Blog

A lot of vendors are starting to drop the term “digital.” We’re at a point in digital maturity where North American and European businesses accept the importance of technologies such as cloud, AI and automation. They ran experiments on these technologies and validated that they work. Now businesses are moving to “digital at scale.” Let’s look at what digital at scale means and why it’s important.

I first want to point out that the COVID-19 pandemic changes the dimensions of the move to digital at scale – but only temporarily. The pandemic is causing a pause in commercial activity for the next couple of quarters. But once the pause is over, the underlying fundamentals for moving to digital at scale are still positive. And the move will happen quickly at that point.

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Impact Of Coronavirus Threat To The IT Services Industry | Blog

Clearly, the coronavirus (COVID-19) already has an impact on the global economy and broader market. Companies are cancelling conferences and events. They are closing their campuses to outsiders. Travel is restricted. And in some instances, companies impose a work-from-home policy. In the IT and BPO services industry, decision-making is stalled, and we already see clients cancelling planned contracts. How bad is the disruption to the services industry? It will have a negative impact on revenue growth in the next quarter (ending in June 2020) and potentially in several quarters to come. New projects will be postponed or cancelled. This is because, first, companies simply cannot buy complicated services without some form of travel. Second, any large initiatives require executive support and energy, and they won’t have time to push contracts forward during the next few months. Read more in my blog on Forbes Visit our COVID-19 resource center to access all our COVD-19 related insights.

Hyperscale Cloud Providers Shaping The Platform Marketplace | Blog

Today, nearly all companies invest in assembling digital platforms as a source of significant efficiencies and competitive advantage. Platforms enable a data-driven world and allow companies to create new business value in improving experiences for customers, employees and partners. Multiple platforms and other software components usually comprise the platform a company assembles. For example, a consistent component of almost all platforms is the heavy use of cloud and the rich set of capabilities available from the hyperscaled platforms. But companies need to understand the consequences of the presence of this component in the platform they build.

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