Decisions for the Future of the Office | Blog

July 5, 2023

At Everest Group, we work with a lot of companies currently wrestling with the challenge of moving people back to the office. They went from everyone working at the office or company facility to everyone working from home during the COVID-19 pandemic.

There has been a lot written about the rising sentiment in management circles for the need to return to the office, with numerous examples of CEOs proclaiming that said move is essential. However, we can also observe from vacancy rates that this movement has stalled and is being actively resisted by a wide swath of employees. Short of a major realignment in the relative power of employees vs their management, it appears that firms will have to come to an accommodation forging a partnership with their employees which accommodates the needs of both sides into a better working situation. What is clear is that firms that attempt a one-size-fits-all receive the greatest pushback, and those that craft solutions that fit departments and functions achieve the best results.

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Four Preparation Activities Companies Are Taking Now for the Looming Recession | Blog

June 20, 2023

The first quarter of this year was a story of an economy that was slowing but still progressing. The story suddenly turned negative in mid-April. At that time, we at Everest Group detected a significant step back in customer sentiment with regard to third-party services and business technology services spend.

A broad number of industries collectively seem to have come to the conclusion that we are, in fact, heading into recession and that it’s time to start changing plans and budgets to reflect a recession mentality. Consequently, CIOs and CTOs are taking a look at their responsibilities and dividing them into four specific agendas.

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Capabilities Necessary For Evolving Operational Platforms | Blog

June 16, 2023

Today, most companies are in the process of assembling digital operations platforms or are in the process of evolving them. Software-defined operations platforms enable companies to integrate technology and services so they can operate differently and better compete in the marketplace. These platforms become differentiators and create new value.

They also create a more intimate, dynamic relationship between the tech stack and business operations. I blogged often in the past few months (here, for instance) about operations platforms. The platforms’ constantly evolving nature requires continual investment in maintaining the platform components as they evolve. Operations platforms also have huge requirements for engineering and IT talent.

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Changing Dynamics In The Business Process Services Marketplace | Blog

March 28, 2023

I’ve blogged often in the past few months (here, for instance) about the emerging platform operations model and how it creates a more intimate, dynamic relationship between the tech stack and business operations. Just like the IT and engineering services marketplace, this new relationship between technology and operations because of platform operations is now increasingly dominating the business process services (BPS) outsourcing space.

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Changing Dynamics In The IT And Engineering Services Market | Blog

March 21, 2023

Looking at the market for IT and engineering services right now reveals that companies are in a spending dilemma. They face high demand for these services, yet they look to cut back on spending because they are concerned about a possible recession. The strategies large companies are already putting in place to address this dilemma are changing the marketplace dynamics. Here is an overview of what your company needs to understand about these strategies.

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Product Manager Role In Selecting Value Partners Or Best-of-Breed Service Providers | Blog

February 28, 2023

We’ve had ten years of digital transformation initiatives. Companies that have reached a maturity level now invest in software-defined operating platforms. These platforms are tech stacks that evolve and become very intimate with company operations. Companies need to think about these platforms holistically and develop a road map for the platform and operations together. Consequently, the core versus non-core aspect of technology services is no longer a useful construct for selecting third-party service providers or vendors. That old model is changing.

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Ukraine IT’s Unparalleled Resilience | In the News

February 27, 2023

Despite a year under siege, the Ukrainian IT services sector remains a growing industry due to remarkable efforts and global goodwill.

In the weeks leading up to the invasion, IT companies with operations in Ukraine, read the writing on the wall and put their business continuity efforts into effect. “This has been a combination of setting up delivery centers elsewhere in Europe, expanding delivery centers in India and other alternative non-European countries, and, finally, leveraging remote work using Starlink for employees who could not leave Ukraine and were not drafted,” says Peter Bendor-Samuel, CEO of IT and business services research firm Everest Group.

2023 Predictions for Tech and Services Demand | Blog

December 12, 2022

The technology and services market this year experienced strong growth. But we have a slight deceleration at the end of this year as the prospect of a potentially deep recession grows. There is now a slowdown in consulting, particularly strategic consulting, and a slowdown in discretionary spending. Will that continue? Here is an overview of what I predict for the coming year.

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Alert on Engineering and IT Hiring Dilemmas for 2023 | Blog

December 5, 2022

The most dangerous words regarding investing are, “This time, it will be different.” The same words often occur when planning for a recession. But, quite possibly, this time, it will be different. Why do we at Everest Group believe it may be different for the looming recession we now face? Because there is a confluence of trends that are different from past recessions.

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How to Successfully Move to Software-defined Platform Operations | LinkedIn Live

December 1, 2022

LINKEDIN LIVE

How to Successfully Move to Software-defined Platform Operations

View the event on LinkedIn, which was delivered live on Thursday, December 1, 2022.

Software-defined platform operations is a rising trend unlocking immense potential in businesses. It allows businesses to think holistically about how they create value and how that value is measured. The model also accelerates innovation by productizing the dynamics between operations and technology.

This shift to a product and platform-based mindset can produce greater organizational agility and customer focus and achieve goals and value faster. But success requires new recruiting and retention strategies, organization designs, strategic supplier relationships, and ongoing change management.

Join moderator Michael Voellinger, Managing Director at Yates Ltd., with Peter Bendor-Samuel, Founder and CEO at Everest Group, Charlotte Yates, Founder and CEO at Yates Ltd., and Stuart McGuigan, Former Chief Information Officer at Johnson & Johnson, as they explore the path to software-defined operating platforms and the ways in which organizations must learn, adapt, and make new investments.

Our speakers will explore:

✅ How companies can embrace and drive change through a platform mindset
✅ How to implement a new governance structure to support software-defined operating platforms
✅ How to adapt to a different trajectory of investments