Peter Bendor-Samuel, Author At Everest Group

Benchmarking vs. Analytics for Peers and Third-party Services | Blog

March 9, 2021

Companies typically help inform decisions regarding peer group performance and best practices by conducting benchmarking activities. They also use benchmarking to ensure they do not overpay their third-party service providers where they have longstanding relationships. However, it is increasingly apparent that benchmarking has many limitations. Consequently, leading companies address these issues through applying dynamic analytics on a continuing basis to these best practice and pricing issues.

Read more in my blog on Forbes

Existing ERP and IT Systems Constrain Collaboration and Productivity | Blog

February 23, 2021

The world’s businesses are moving into a deeper level of competitiveness and productivity. In the past, when we introduced sailing into the oceans, it improved trade, which resulted in a huge explosion in wealth. When we introduced the telegraph and phones into the world, it dramatically changed communication. When we introduced common accounting practices where we could professionalize the accounting function and rely upon a consistent way of record keeping, we thereby improved productivity. The next wave is where companies will share information across countries and organizational boundaries. However, this transition necessitates moving away from current IT architecture.

Read more in my blog on Forbes

IT Modernization Services Companies Buy In the Post-pandemic Environment | Blog

February 16, 2021

We are emerging from the COVID-19 pandemic. Although most people are not back to work in their offices, all companies have weathered the shock and awe of the initial pandemic, stabilized, and now look at how they can drive their business forward in 2021. The environment companies operate in now is somewhat new, and this affects what they buy in third-party services.

Read more in my blog on Forbes

Post-COVID IT Modernization and Talent Shortage | Blog

February 9, 2021

I expect 2021 will be a banner year for the third-party services market. The main driver for the activities is pent-up demand from the COVID-19 pandemic, which shut down or postponed many projects. But companies now seek to buy digital and IT services from a different perspective – I call it practical digital at scale.

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Companies Moving to BizOps Model for Optimal Value in Third-party Services | Blog

February 2, 2021

Both IT and Business Process Services (BPS) outsourcing are migrating to a new operating model, which we at Everest Group call BizOps. This model is a radical reconceptualization of how services are delivered and align with the business.

Read more in my blog on Forbes

Dilemma of Customers’ Increased Productivity or Service Providers’ Profitability | Blog

January 14, 2021

I previously blogged about the need for a new third-party services operating model that would be more productive and agile and focus far more on results. Though the industry was on the verge of moving to a new model, adoption was slow at first. Now, attraction for the move to a new model is picking up in the marketplace, but enterprise customers and service providers define expectations differently.

Enterprises Rethinking Approach to Third-Party Service Relationships and Contracts | Blog

January 7, 2021

After the initial need to cut costs during the COVID-19 pandemic economic impacts, many companies had a knee-jerk reaction and asked their service provider firms for discounts. As a result of those negotiations, customers now recognize that service relationships (and contracts) are far more complex than they realized.

Read more in my blog on Forbes

Improve Productivity by Getting Better at Being Better | Blog

December 14, 2020

Companies spend time getting work done. Leaders focus attention on getting through the backlog and responding to today’s challenges. Teams focus on executing the work. Leaders evaluate teams on whether they completed the work, the quality of the work, whether it was timely, whether it pleased customers and whether it drove the desired results. Almost all energy and time in the company focuses on these factors. But we do not spend enough time on getting better at doing all that.

Services Industry Needs A Balanced Global Operating Model | Blog

December 9, 2020

As the labor arbitrage services model matured, the use of digital technologies and models five years ago had a significant impact on services delivered from third-party providers or offshore captives or GBS (Global Business Service) units. Adding the DevOps model into the mix had a profound effect. The result: we now need a new services model.

Read more in my blog on Forbes

Enterprise Operating Models Changing Third-Party Services Models | Blog

December 7, 2020

Third-party service providers and their clients face a new reality for 2021. Enterprises now have a new set of options that arise from the new digital technologies and associated operating models. These ways of processing IT work present a significant improvement over the established way of conducting work, offering better business results while being more flexible and agile and operating at a substantially lower cost to serve.

Read more in my blog on Forbes

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Author: Peter Bendor-Samuel

Benchmarking vs. Analytics for Peers and Third-party Services | Blog

Existing ERP and IT Systems Constrain Collaboration and Productivity | Blog

IT Modernization Services Companies Buy In the Post-pandemic Environment | Blog

Post-COVID IT Modernization and Talent Shortage | Blog

Companies Moving to BizOps Model for Optimal Value in Third-party Services | Blog

Dilemma of Customers’ Increased Productivity or Service Providers’ Profitability | Blog

Enterprises Rethinking Approach to Third-Party Service Relationships and Contracts | Blog

Improve Productivity by Getting Better at Being Better | Blog

Services Industry Needs A Balanced Global Operating Model | Blog

Enterprise Operating Models Changing Third-Party Services Models | Blog

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