Author: Peter Bendor-Samuel

Engineering Challenges For Technology Platforms | Blog

Nearly every company is increasing its investment in technology and attempting to create new competitive advantage by assembling technology into platforms that transform how they serve their customers, service their employees, and coordinate their supply chains. Platforms automate existing activities and functions, fundamentally changing how leaders run an organization. Platforms cut across traditional organizational boundaries, incorporating many departmental functions, thus forcing a restructuring of process, organization, and technology. That creates a real challenge for organizations.

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Key to Productivity and Agility Is Persistent Teams | Blog

Many companies now experience dramatic improvements in productivity – measured by the effectiveness and efficiency of work. They achieve these improvements because of implementing the new operating models and agile methodologies. However, companies still looking to achieve productivity improvements find a fundamental dilemma in trying to implement necessary changes associated with the new operating models.

Why Is There a Surge in Companies Building Global Services Centers? | Blog

The business world is changing quickly and affecting decisions as to whether a company brings work back in house that it previously outsourced to third-party service providers, outsources functions that previously were in house, or builds their own Global Business Services (GBS) centers in regions like India, the Philippines, Eastern Europe, and even in US territories such as Puerto Rico. This results in a fast-moving set of changing ecosystems. Why? And how will the increase in GBS centers affect the third-party services model?

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Why Is Cloud Migration Reversing from Public to on-Premises Private Clouds? | Blog

Increasingly this year, we see many companies that aggressively migrated their work from on-premises clouds looking to move work back to on-premises and private clouds. The mindset that the public cloud saves money because a company only pays for what it uses is just theoretical and really an illusion. Realistically, companies tend to buy capacity rather than actual time used. Thus, companies are in a take-or-pay situation like the economics of a private cloud or on-premises solution.

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Choose Third-party Service Providers Based on Relevance and Differentiation | Blog

When you evaluate potential third-party service providers, you want to assess them across dimensions that allow your company to take action. Which providers should you give more work to? Which ones should be strategic partners? There simply are too many variables to consider. At Everest Group, we considered this problem and found none of the traditional vectors to be completely satisfactory. We then pushed further to understand the dimensions a company should evaluate in this decision, and this blog explains the best technique.

Managing Risks in Third-party Services Is Changing | Blog

Digital transformation is accelerating as we come out of the COVID-19 pandemic, with more and more companies starting to achieve tangible and meaningful business results. Companies are also undertaking the grand adventure of implementing new operating models that offer better competitive positioning and a lower cost to serve. In addition, we now face an acute talent shortage, and companies must shift their focus away from controlling or cutting costs to instead focus on building an assured supply of the necessary talent. As a result, increasingly, focusing on risk is more important than focusing on profits.

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Implications of Bringing Employees Back to the Office | Blog

In my recent conversations with Fortune 500 CEOs and other senior leaders of large enterprises, some report their workforce is already starting to shift back to the office from the prior work-from-home model in place during the COVID-19 pandemic. Most state they want their workforce fully back in the office instead of working from home by September. As your company determines its upcoming model for where employees work, you need to keep in mind there are significant implications to the decision.

How Long Will the Acute Talent Shortage Last? | Blog

Companies now face an acute talent shortage, particularly for digital skills. As I described in my recent blog, this talent shortage means companies must now pay a lot more for new talent and pay more for existing talent to keep them from leaving. Consequently, it will bust corporate budgets for 2021, and it is already causing a boom in offshoring. Company executives now ask me whether I believe this will turn out to be a short-term imbalance between supply and demand or if secular forces at play that will make the talent shortage a much longer-term issue.

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Acute Talent Shortage Set to Break Budgets | Blog

Companies that create annual budgets will find their 2021 budget busted because of the rapidly increasing rise in the price of talent – both for internal employees and for talent provided by third-party service providers. Even the wage situation six months ago is significantly different from now, as are the chances for hiring and retaining the necessary talent to meet business needs. What should your company expect, and how can you manage this situation?

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