Analyst Relations Quarterly Newsletter | Q4 2022

Dear Analyst Relations colleagues –

As we wrap up 2022 and try to get ahead of the curve for 2023, we’re all thinking about what’s to come. And Analyst Relations teams are often in the hot seat of helping their internal stakeholders navigate the strategic decisions for the year ahead. In this issue and for upcoming events, I’ll focus on offering you Everest Group insights and information that will help you and your AR team be ready to respond to those questions.

The first event is our live webinar on Tuesday, December 13, Key Issues 2023: Rise Above Economic Uncertainty and Succeed. Our research leaders will explain why 2023 will see a divergence between the direction of GDP and spending on IT-BPS Services. They will highlight the expected bright spots for our markets and how to position to capitalize on those opportunities. The presentation will include findings from our Key Issues 2023 Survey, helping you hone in on what enterprises are thinking about. Sign up here and join the discussion, including the live Q&A.

Next, on January 12, will be our webinar, Key Themes to Help Analyst Relations Teams Navigate 2023 | An AR-professional Exclusive Webinar. I’ll join colleagues and Everest Group Partners Abhishek Singh and Manu Aggarwal to discuss how AR teams can create meaningful impact for your organizations, given our 2023 predictions and all that’s to come. We’ll also look at which areas of AR investment stand to deliver value, and which should be avoided. Please register here.

As in every quarter, please see below for our Talent Spotlight, recently published thought leadership, our newest PEAK Matrix® Assessments, and a sneak peek at some of the findings to be shared in the Key Issues 2023 webinar.

Wishing you a healthy and fulfilling holiday season!

Best Regards,

Katrina Menzigian
Vice President, Analyst Relations Engagement

Explore our latest published research

Market Vista™: Q3 2022 | Report

Digital Adoption Platforms (DAP) – State of the Market 2023 | Report

A New Paradigm of Marketing Beckons: Marketing Services State of the Market Report 2022 | Report

Global Locations State of the Market Report 2022: Talent Locations Strategies | Locations PEAK Matrix®

US Talent Supply Landscape for the Top 10 In-demand Technology Skills | Report

India’s Services Delivery Overview – Tier-1 Hubs Continue to Grow, Tier-2/3 Speeding Up | Report

Explore our recent custom research

Case #1: Everest Group Creates Six-year Strategy Roadmap for the Philippines IT-BP Industry

Case #2: Everest Group Supports a Multinational Cyclical Commodities Major in Its Future Location and Workforce Strategy

Explore our informative blogs and infographics

The Role of ESG in IT Services Pricing: Is There a Case for a Green Premium? | Blog

Why Metaverse Growth Will Put Trust and Safety (T&S) Center Stage | Blog

Engineering Services Price Benchmarking Catalog | Market Insights™

No-code Low-code AI | Market Insights™

Talent Spotlight

Hrishi Raj Agarwalla is a Practice Director in Everest Group’s Global Sourcing team. In this role, he assists clients with global services delivery locations and workforce strategy. Hrishi has rich experience across projects covering location selection, delivery portfolio optimization, cost/talent benchmarking, and sourcing strategy. In addition, Hrishi also manages Everest Group’s Market Vista™ membership offering, which includes a suite of quarterly and annual reports that capture the key developments across multiple aspects of the global services industry.

CONNECT WITH HRISHI RAJ ON LINKEDIN

Prashant Shukla, Vice President at Everest Group, leads the Financial Research practice, which includes its Executive Insights™ program for CXOs within IT and business process service provider organizations. In addition, Prashant leads the firm’s proprietary financial analysis of service providers, which provides the foundation for many external and internal research activities and deliverables.

CONNECT WITH PRASHANT ON LINKEDIN

Featured Video

Addressing Global Uncertainty Across Major Economies Related to Pandemic, Recession | 1 of 3

In the first of this three-part video series, watch as Everest Group’s Prashant Shukla, Vice President, Akash Verma, Practice Director, and Mansi Mehta, Analyst, discuss the current uncertainty in business across the major economies of the world. Hear our latest insights on this topic and our methodology to track recent economic trends.

WATCH NOW

Stay in the Know

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

REGISTER

Key Themes to Help Analyst Relations Teams Navigate 2023 | Webinar

This webinar will prepare AR professionals to influence the thinking of their internal stakeholders on the key trends, dynamics, and likely scenarios to expect in the coming year.

REGISTER

In the News

Leveling Up. Hiring in IT Services Sector Slows after Two-year Record High | In the News

Nitish Mittal, Partner at Everest Group, believes that the market for IT services will decelerate from 10.4% organic constant currency growth in FY22 to 6.7% in FY23 (March ending).

READ ON

How IT Leaders Can Manage Costs during Inflation and Develop Better Outsourcing Partnerships | In the News

Amy Fong, Partner at Everest Group, says that industry stakeholders can only lower outsourcing costs by appreciating the concern’s existence and developing appropriate strategies to improve flexibility in industrial operations.

READ ON

How Will the Metaverse Affect the Future of Work? | In the News

The broader adoption of metaverse platforms could increase employee engagement irrespective of where they are. “This will help savvy enterprises attract needed talent without worrying about the physical offices,” said Yugal Joshi, Partner at Everest Group.

READ ON

IT-BPM Industry Drives Economic Growth | In the News

Quoting from an in-depth study done by Everest Group on the next six years of the BPO (business process outsourcing) sector, IT and Business Process Association of the Philippines (IBPAP) President Jack Madrid gave an optimistic forecast that their industry can grow by 8% annually in the next six years, growing in total revenue from US$29.5 billion in 2021 to almost US$60 billion by 2028.

READ ON

PEAK Matrix® | Recent Releases

Process Orchestration – Technology Provider Landscape with Products PEAK Matrix® Assessment 2023

SAP Business Application Services PEAK Matrix® Assessment 2023 – Global

Decentralized Clinical Trial Platforms PEAK Matrix® Assessment 2023

Healthcare Customer Experience Management (CXM) Services in North America PEAK Matrix® Assessment 2023

Analyst Relations Quarterly Newsletter | Q3 2022

Dear Analyst Relations colleagues –

Growing up in a family of engineers, I had a first-hand view of how problems can be framed and solved – whether for professional endeavors or planning a home renovation project. Although I was the lone non-engineer, I developed an appreciation for how engineering shapes the world at the most fundamental levels. This is especially true today. The engineering services market has seen strong growth in demand as enterprises seek to incorporate numerous forms of innovation into how they run their businesses and create differentiation in the marketplace. Whether medical devices and personal medicine, IoT, digitization, artificial intelligence, AR/VR, or sustainability – take your pick – engineering services are needed to knit these individual technical capabilities into the reality of how we live and work. Engineering services are directly shaping how organizations recruit talent, design products, and support customers.

Everest Group began following the engineering services space some years ago. Over time our coverage has expanded in terms of topics covered and depth of analysis to include automotive, semiconductors, aerospace and defense, telecom, media and entertainment, medical devices, software, and Industry 4.0.

In this quarter’s issue of our Analyst Relations Newsletter, we share highlights from our engineering services portfolio and introduce you to our lead thinkers on the topic. You’ll learn how we’ve worked with both providers and enterprises to help them develop, execute, and manage their respective engineering services programs through our research portfolio and our custom engagements. I hope you have a smooth transition from the playful summer months to the more focused months of the coming fall.

Best regards:

Katrina Menzigian
Vice President, Analyst Relations Engagement

Explore our latest published research

Taming the Hydra: Trust and Safety (T&S) in the Metaverse

Sustainability Enablement Technology Services PEAK Matrix® Assessment 2022

Engineering Next-generation Digital Products

Mirror into the Megatrends

Explore our recent custom research

Case #1: How Everest Group advised a leading engineering services provider on growth strategy in the embedded engineering market

Case #2: Everest Group supports a leading global engineering services provider in accelerating growth within key accounts

Explore our informative blogs and infographics

The Era of “Industrialization of Experience” Is Heralding the Metaverse and Web 3.0 Revolution: Are You Embracing It? | Blog

Six Common Challenges Customer Experience (CX) Leaders Face | Blog

Optimizing Employee Experience (EX) Requires Understanding Visible and Invisible Data | Market Insights™

Cybersecurity Talent Tier-1 and -2 Cities | Market Insights™

Talent Spotlight

Akshat Vaid, Vice President at Everest Group, leads engineering services research and advisory across industry verticals and service segments. He assists global enterprises on a variety of initiatives across engineering, technology, outsourcing, and ecosystem engagement and works with global engineering service providers on business growth strategy, competitiveness, and differentiation.

CONNECT WITH AKSHAT ON LINKEDIN

Featured Video

Low-code Capabilities and the Best Low-code Platforms

In this video, our analysts discuss the recent Low-code Application Development Platforms PEAK Matrix® assessment examining the best low-code platforms and providers in the market, including their low-code capabilities, the different categories of low-code platforms that exist, the growth of the low-code market, pricing, and why successful adoption depends on selecting the right providers.

Stay in the Know

Building Successful Digital Product Engineering Businesses | On-demand Webinar

Join us as our experts deliver a deep understanding of the digital product engineering market, the trends impacting this space, and potential avenues and opportunities that leaders should examine.

WATCH NOW

What’s Ahead After a Decade of Digital Transformation? | Webinar

Join this webinar as our analysts share perspectives on what’s in store for the digital transformation industry and provide recommendations and best practices on how to keep pace with exponential technologies such as web 3.0, metaverse, and quantum computing.

REGISTER

In the News

How Insurers Can Retain Skilled IT Talent with Workload Automation and Orchestration | In the News

According to Ronak Doshi, VP at Everest Group, only 4% of millennials are interested in working in insurance technology roles because they perceive the industry as slow to adopt innovative technologies.

READ ON

CCAP Optimistic of IT-BPM Job, Revenue Growth | In the News

CCAP cited data from global research firm Everest Group that showed the local IT-BPM industry’s headcount grew by up to 10% last year to over 120,000 jobs—its strongest since 2016.

READ ON

Surprise! The Metaverse Is Going to Suck for Privacy | In the News

“Advanced technologies, especially in VR headsets and smart glasses, will track behavioral and biometric information at a record scale,” explains Everest Group in its recent report: Taming the Hydra: Trust and Safety in the Metaverse.

READ ON

Indian IT Firms Cut Staff Bonuses as US, European Clients Tighten Budgets | In the News

“There’s growing conviction in businesses that we need to prepare for a (global) recession,” said Peter Bendor-Samuel, CEO of Everest Group. “The first thing they do is try to eliminate discretionary spending. It is early, but starting to happen.”

READ ON

PEAK Matrix ^® | Recent Releases

Industry 4.0 Services PEAK Matrix® Assessment 2022: Unleashing the Era of Phygital Manufacturing

Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022

Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2022

Employee Experience Management (EXM) Platforms PEAK Matrix® Assessment

Analyst Relations Quarterly Newsletter | Q2 2022

Dear Analyst Relations colleagues –

Do you find yourself asking the question, “what’s it all about?” I do. I don’t think I’m the only one, but the experiences of these past couple of years have at times led me to a reflective state of mind. In so many ways, we have had to think about how we as individuals fit into our society and the greater world. Paradigms about our views of health, success, environment, and even major systems like our social and political order, have all come into question. More often, our discussions and thoughts are less about “me” and more about “we.”

In our sphere of IT and business services and products, perhaps it’s this reflection that has fueled a more intentional look at how we’re building our businesses and looking at how 2 + 2 can possibly equal more than four. Can we really be profitable and “do good” at the same time? Short answer – Yes! At Everest Group, we have doubled down to more intentionally build out a body of work that deeply explores and examines the uber-big topic of sustainability. This has involved developing frameworks for describing purpose-driven businesses, conducting primary research to show what is actually happening on the ground, identifying growing business opportunities, and engaging in meaningful conversations with those taking the lead on sustainability.

Explore this issue of our Analyst Relations Newsletter to learn what Everest Group has been doing in impact sourcing, sustainable technology, sustainability in financial services, and many other areas.

Best regards –

Katrina Menzigian
Vice President, Analyst Relations Engagement

Explore our latest published research

Sustainability Enablement Technology Services PEAK Matrix® Assessment 2022

The Growing Need for Inclusive Talent Models: Learning from Impact Sourcing Specialists

Impact Sourcing Specialists Service Provider Profiles 2022

Explore our informative thought leadership

What’s in a Name – Defining Our Journey toward Sustainability 4.0 | Blog

How ESG Fits into the Business Services Industry, with Everest Group | Podcast

Everest Group Definition of Impact Sourcing | Market Insights™

Explore our recent custom research

Client Success Story #1: A leading global service provider engaged Everest Group to conduct a deep-dive study and workshop on the current competitive landscape for sustainability technology enablement services in the European market.

Client Success Story #2: Everest Group’s Amy Fong and Rita Soni spoke at SIG’s 2022 Procurement Technology Summit on April 5, 2022, on the topic of “ESG in Services: What Sourcing Teams Must Know to Do More.”

Talent Spotlight

Rita N. Soni, Principal Analyst, Impact Sourcing and Sustainability Research at Everest Group, is providing overarching insight and framing of environment, social, and governance (ESG) efforts across practice areas, with a special focus on inclusive talent strategies, including impact sourcing. She assists clients on a wide array of topics across the ESG landscape.

CONNECT WITH RITA ON LINKEDIN

Featured Video

Impact Sourcing in Action | #EGresponsible Series

Watch the most recent video in our #EGresponsible series as Everest Group’s Anurag Sharma and Dhiraj Dolwani, CEO of impact sourcing company B2R Technologies, share how their business relationship came to fruition, evolved, and overcame challenges.

Watch All Videos in this Series

Stay in the Know

Profits with Purpose – Is It a Balancing Act or Are There Business Cases? | LinkedIn Live

Join this LinkedIn Live event as our experts present compelling business cases for sustainability and reveal key takeaways from our inaugural Sustainability Enablement Technology Services PEAK Matrix® Report, which details ways that providers are helping enterprises realize their sustainability goals.

REGISTER

Why Technology is the Key to Enabling Sustainability | On-demand Webinar

Watch this webinar as our experts discuss current sustainability enablement technology services market trends and provide insights on how the market is shaping out.

WATCH NOW

In the News

South Korea Is Betting on the Metaverse — And It Could Provide a Blueprint for Others | In the News

Yugal Joshi, Partner at Everest Group, says, “It’s interesting, it’s predominantly a private sector and Big Tech-driven initiative and trend. Governments have not done much beyond South Korea.”

READ ON

KPMG Plans 3,500 UK Hires as Big Four Accountancy Firms Grow Their Tech Focus | In the News

The Products launch by KPMG brings it into line with other services being offered by rival businesses, says Nitish Mittal, Partner at Everest Group.

READ ON

Is Africa the New Global Talent Pool? | In the News

Parul Jain, Practice Director at Everest Group, states that Africa possesses the potential to fill up the talent gap.

READ ON

7 Hot IT Outsourcing Trends — and 7 Going Cold | In the News

“A price rise – if not across the board, for majority of workloads – is in the cards,” says Yugal Joshi, Partner at Everest Group.

READ ON

PEAK Matrix ^® | Recent Releases

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2022 – Global and EMEA

Intelligent Document Processing (IDP) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022

Trust and Safety – Content Moderation Services PEAK Matrix® Assessment 2022

Employee Experience Management (EXM) Platforms PEAK Matrix® Assessment

Analyst Relations Quarterly Newsletter | Q1 2022

Dear Analyst Relations colleagues –

As we approach the end of the first quarter of 2022, and two years since the start of the COVID pandemic, it feels like the right time to pause to reflect on where we’ve been and where we’re headed. In this spirit, we’re making some changes here at Everest Group as well. I am happy to say that I have rejoined Everest Group in the newly created role of Vice President of Analyst Relations Engagement! As part of this new role, authorship of the quarterly Analyst Relations Newsletter will pass from Elizabeth Boudrie to me. I have to thank Elizabeth for being such a good steward of this quarterly newsletter and for setting me up for success right from the start!

In my new role as VP, Analyst Relations Engagement, I will focus on bringing an institutional lens to how our firm interacts with and supports the analyst relations professionals in our industry. My role is in addition to the relationships you may already have with our analysts and Client Directors – we’re all working together as a team. My role is to learn about AR professionals’ priorities and experiences and to integrate that perspective into Everest Group’s offerings, processes, and investments. As someone with over 20 years of background as an analyst and a deep familiarity with Everest Group, I hope to bring a unique nuance to our conversations. Thanks to all who have already shared with me their thoughts, and I look forward to speaking with many of you in the coming months. I’m available when you are!

Each of our newsletters focuses on a theme, and this issue is no exception. The dramatic events taking place in Ukraine have us all thinking about the impact to service delivery from locations around the region and the world more broadly. Perhaps no other research firm has the breadth and depth of readily available locations research. Not only do we have data about the facts on the ground, but we have the expertise to provide analysis and perspective on the impact of events as they unfold. Additionally, Everest Group’s Europe-based team offers nuanced perspectives only possible when you’re on the ground closer to developments.

In this issue, we highlight some of the thought pieces, roundtables, webinars, and assessments we’ve already published on the topic, but also those that are forthcoming. Our Global Locations team will continue to follow developments closely and will offer valuable insights to our clients on managing their global delivery centers and their sourcing relationships from various perspectives, including talent, security, and pricing, among other things.

Best regards –
Katrina Menzigian
Vice President, Analyst Relations Engagement

Talking Points

Explore our latest published research and events

2021 Wrapped, Unwrapping 2022

Global Locations State of the Market Report 2021: Embracing Uncertainties in a Disrupted World | Locations PEAK Matrix®

Explore our recent custom research

• Client Success Story #1: Top 10 service provider effectively targets and engages Global Business Services acquisition prospects armed with research insights and account intelligence
• Client Success Story #2: Global IT-BPO service provider confidently creates a robust European service delivery locations strategy as a result of workshops and deep-dive assessments, and research-informed recommendations

READ ON

Special Coverage: Ukraine-Russia Crisis

In response to the unfolding events in Ukraine, we have created a resource center where you’ll find our consolidated coverage of this evolving situation.

We begin with comments from our CEO, Peter Bendor-Samuel.

Featured Blog

Decoding the Location Mystery for Technology Services Talent Delivery

Upcoming Events

Can Africa Help Address the Talent Shortage? | LinkedIn Live Recording 

In this LinkedIn Live event, discover the regions where talent is growing, like Africa, and where organizations should double down now for existing talent.

Watch Now

Why Inclusivity Is Essential in Building Your Tech Talent Workforce | LinkedIn Live Recording

Join this LinkedIn Live session to learn how businesses are turning to alternative sources of talent to meet the tech talent need, and what they should be doing to search for tech.

Watch Now

Talent Spotlight

In the News

5G Technology Advances Overshadowed by Ongoing Spectrum Wrangling | In the News

Nitish Mittal, Partner at Everest Group, says while there have been “a lot of initiatives in the US and European markets” from regulators focused on spectrum allocation, they have not been met by “equal improvement in 5G adoption and applications.”

Read On

The Coder Supply Chain Runs through Ukraine | In the News 

Ukrainian code can be found almost anywhere in the world. It’s on Wall Street (Citigroup Inc. and JPMorgan Chase & Co.) and in international banks (Barclays Plc, Credit Suisse Group AG, Deutsche Bank AG, and UBS Group AG). It’s in manufacturers of airplanes (Boeing Co.), cars (Daimler AG and BMW), mobile networks (BT), and phones (Samsung), said Anurag Srivastava, a London-based Vice President at Everest Group.

Read On

Edge Computing and 5G: What’s Next for Enterprise IT? | In the News

“The 5G and edge combination varies by the type of enterprise business,” says Yugal Joshi, Partner at Everest Group, where he leads the firm’s digital, cloud, and application services research practices.

Read On

Top 4 Mistakes to Avoid When Digitally Transforming Your Business | In the News

An Everest Group study further found that 73% of companies failed at providing any business value from the transformations they initiated. With digital transformation spending predicted to increase to $3.3 trillion by 2025, the loss is poised to only get worse.

Read On

EXPLORE MORE NEWS ITEMS

PEAK Matrix ^® | Recent Releases

• Digital Product Engineering Services PEAK Matrix® Assessment 2022: Breaking the Chasm between the Physical and Digital Worlds
• Supply Chain Management (SCM) BPS – Service Provider Landscape with PEAK Matrix® Assessment 2022
• Enterprise Blockchain Services PEAK Matrix® Assessment 2022
• Customer Experience Management (CXM) in APAC – PEAK Matrix® Assessment with Service Provider Landscape 2021