Author: DeepjyotiMili

Atos Announces Group Management Committee – All Change or More of the Same? | Blog

On February 19, 2020, the day its annual results were announced, Atos revealed a new Group Management Committee (GMC), replacing the Group Executive Committee. The announcement was notable for the absence of one or two high profile former Syntel executives from the list of the 20 people making up the committee. Is Atos reverting to type or preparing for global ambition?

At the time of the announcement of the new GMC, eight of the 20 executives appointed to the GMC, were also being appointed to new roles. These changes reflect Atos’ focus on five regions (three of them European) and six industry verticals, as part of its broader strategy to become a customer- rather than services-centric business. All 20 executives are internal appointments with an average tenure at Atos of about 12 years; 12 are French nationals, and all but one are European.

We might be forgiven for thinking this looks like a retrenchment, with new CEO Elie Girard turning to a cohort of executives with connected educational backgrounds (at least half are products of one of France’s Grandes Écoles) and career experiences to deliver a strategy that focuses on core verticals in Europe, with a bit of North America. This impression is exacerbated by the departure of leaders like Ashok Balasubramanian, Global CTO, Business and Platform Solutions, who came into the business from Syntel, and the side-lining of Sean Narayanan SEVP, Head of Business and Platform.

But the strategy is over 18 months old, arguably evolving prior to the Syntel acquisition in mid-2018 though only formally articulated by former CEO Thierry Breton in his Investor Day presentation in January 2019 as the “Road to Agile Competitiveness & Excellence” or RACE. It combines a vertical market strategy with the global digital ambitions that underpinned the Syntel acquisition and the spin-off of Worldline.

The acquisition of Syntel saw Balasubramanian, Narayanan, and Rakesh Khanna assume high-profile positions at the company, but this was a break with the norm. Atos has always been a business run from France, focused on European markets, with a largely French or European senior management team. While the Syntel acquisition has defined Atos’ strategy, it is not defining how the strategy is delivered.

There are two interesting recent hires, however: Robert Vassoyan arrived from Cisco in March 2018 and Jean-Philippe Poirault joined Atos only six months ago from AWS’ telco division, after a 20-year career with telecoms equipment vendors Alcatel-Lucent and Ericsson. Both bring experience grounded in selling hardware to enterprises and telcos respectively. The same is arguably now true of all the heads of industry, who have backgrounds with HP, Bull, and Siemens.

So, Atos is delivering a digital and cloud strategy, directed by a sales-focused management team, to address its flat revenue and margin growth. In the immediate term, the question has to be whether a management team that does not exactly scream diversity and, with the exception of two recent hires, has a minimum tenure at Atos of five years, can embrace the fresh thinking required to deliver the global nature of RACE ambition.

Digital Identity Trends in Banking and Financial Services | Sherpas in Blue Shirts

The meteoric growth in smartphone adoption, increasing preference for digital-first transactions, and mounting concerns over data privacy and the misuse of customer data are pushing firms in consumer-facing industries – particularly in Banking and Financial Services (BFS) – to make significant investments in modernizing their IT infrastructure.

DI solutions

One of the key focus areas is in digital identity (DI) solutions. And it’s a big focal point: the research we conducted to produce our recently released report, “Securing Digital Experiences in Banking and Financial Services – State of Digital Identity Services Market,” shows that the BFS industry’s investment in identity and access management services will grow at a CAGR of over 13 percent to reach US$5.8 billion in 2022.

But BFS firms aren’t focusing on DI solutions solely for data security-type reasons. In fact, they’ve found that having a robust DI strategy can also help them drive their digital transformation agendas. For example:

  • Big data & analytics: DI solutions can help avoid unauthorized access to data and insights
  • Automation: Automating business processes that access data from multiple systems require a DI solution
  • Customer experience: Identity management tools can help drive a consistent omnichannel user experience
  • Cloud: DI solutions help manage operational risk of unauthorized access to data on the cloud and digital identity over cloud platforms
  • Internet of Things (IoT): Devices that interact with the digital ecosystem need to be uniquely identified and authorized for digital transactions.

A Sampling of DI solution Use Cases

With the emergence of data privacy regulations such as the General Data Protection Regulation (GDPR) and Second Payment Services Directive (PSD2), BFS organizations are quickly building their DI capabilities to ensure better protection.

Related: See our latest banking and financial services research

Indeed, many banks are working in collaboration with government institutions to integrate banking and financial services with DI solutions, and are leveraging APIs, biometrics, blockchain, machine learning, and mobile technologies to allow DI solutions to become more secure and accessible. One example is BBVA Compass, which has been actively investing in the DI space through collaborations with fintech startups, hackathons, and establishment of dedicated firms.

Digital Identity Provider Ecosystem

Digital Identity ecosystem- BFS blog

From a country perspective, Estonia was one of the first to embrace DI. It implemented e-Estonia, which allows citizens to manage e-banking services that can be integrated with other e-commerce solutions, such as PayPal.

Increasing demand for DI-based offerings is also proving to be a breeding ground for new tech-startups, Indeed, the DI provider ecosystem is expanding well beyond the traditional tech vendors/service providers (HPE, IBM, etc.) and consulting and system integrators (e.g., Accenture, Deloitte, and DXC.) All these types of DI tech vendors are embedding AI and machine learning to enhance the capabilities of their DI solutions. For example, in 2018, Mitek, a DI verification company, acquired A2iA, an artificial intelligence (AI) and image analysis company that uses AI and machine learning to create algorithms that process checks, IDs, and documents.

While the current environment requires banks to evolve and actively invest in DI, it also presents them with a unique opportunity to reposition themselves as trustworthy identity aggregators/providers, as they already have secure systems in place to keep information safe. And some banks are already exploring the possibilities of generating revenue from DI solutions. For example, Capital One is one of the first banks in the United States to test if other businesses are willing to pay to check users’ identities with its DI products. And Rabobank entered into a partnership with Signicat in the Dutch market to offer such services as well.

Instead of treating DI as a problem, BFS firms need to embrace it to accelerate their digital transformation journeys, and build new business models to enable revenue opportunities. To further understand the major trends in the DI market, read our report entitled, “Securing Digital Experiences in Banking and Financial Services – State of Digital Identity Services Market.”

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.