All Posts By

Brock Anderson

Analyst Relations Newsletter Q3 2018: Key Highlights from Custom Research

By | Uncategorized

Key highlights from recent custom research projects by Everest Group

 

Case #1: Advised a leading service provider in U.S. location selection and portfolio design

Everest Group’s approach: The client sought Everest Group’s support in developing its 2020 location strategy for its U.S. locations. The scope of work included both technology and business process services. Everest Group developed a strategy for the service provider, which involved:

  • Identifying a long list of potential locations
  • Conducting a detailed function-specific filtering to identify relevant locations for further analysis
  • Conducting a detailed function-specific deep-dive in each of the selected locations covering dimensions of talent availability, scalability/sustainability, operating costs (both current and future), and business/operating risks
  • Recommending best-fit locations for the client and inputs on location portfolio design

The client is in process of implementing Everest Group’s recommendations on the best-fit locations

Case #2: Advised a leading global insurance firm on its GIC strategy design

Client overview and background: The client sought Everest Group’s help in developing its 2018-2025 GIC strategy to enable the parent to leverage the GIC more strategically. The new strategy was intended to strengthen and maintain the competitiveness and differentiation of the GIC from other options, including outsourcing.

Everest Group’s approach: Everest Group developed a 2025 strategy for the GIC, which involved:

  • Framing key objectives for the future strategy, including a clear articulation of why the client needs a new strategy
  • A blue sky assessment of priority areas for the new strategy and strategy finalization in syndication with the Group GIC board and management committee
  • A collaborative effort with the GIC management and leadership teams to lay out an approach to achieve desired outcomes, i.e., how the GIC will implement the new strategy

The new strategy was developed using a combination of inputs including perspectives of key parent stakeholders, GIC leaders, and Everest Group’s outside-in perspectives. Everest Group created a strategy roadmap for 2018-2025, including prioritization of opportunities for the near term (1-2 years), medium term (3-5 years), and long term (5-7 years) and detailed plans to guide implementation in the near term.

ProcureCon Total Talent Management Conference — September 26-27 | Event

By | Events

Research VP Julian Herbert will be a key speaker at ProcureCon Total Talent Management 2018 held on September 26 and 27 in Amsterdam. Julian will lead a session titled “Total Talent Acquisition: a Roadmap for Enterprises” on September 26.

About the event

What started off as 100 people in a room discussing where this sector is headed, has lead to over 5,000 senior-level procurement executives being inspired while learning and developing their company as well as their careers over the past 17 years.

Recently, ProcureCon customers – Procurement leaders from the world’s leading companies – have asked for a dedicated learning and networking platform for their vertical. So, ProcureCon organized the Total Talent Management event.

When

September 26-27, 2018

Where

Novotel
Amsterdam City, Amsterdam

Speaker

Julian Herbert, Vice President, Everest Group

Learn more and register to attend

Becker’s Hospital Review 4th Annual Health IT + Revenue Cycle Conference — September 19-22 | Event

By | Events

Research Vice President Abhishek Singh will be a speaker at Becker’s Hospital Review Health IT + Clinical Leadership held on  September 19-22 in Chicago. Abhishek will speak on the growing importance of blockchain technology on September 22 during Track F of the Blockchain Summit portion of the event.

Event Description
Join the brightest minds in Health IT and the Revenue Cycle – great networking – learn more in 48 hours than you can all year! This exclusive conference brings together hospital and health system CIO and IT executives to discuss the Role of the CIO, Social Media, Data Analytics, Blockchain, Mobile Health, EMR Issues and Health IT Issues.

Come listen and network with Hospital Executives as speakers discuss their biggest concerns and how they are addressing them.

When
September 19-22, 2018

Where
Hyatt Regency
Chicago

Speaker
Abhishek Singh, Research Vice President, Everest Group

Learn more and register

Artificial Intelligence-led Alert Correlation | Webinar

By | Webinars

Wednesday, September 12, 2018 | 11 a.m. EST | Hosted by GAVS Technologies with featured speaker, Ashwin Venkatesan, Practice Director, Everest Group

Register Now

AIOps is poised to become the next big thing in IT management. By maintaining the fidelity of data and generating insights, it has ability to influence business decisions. In the era of digital transformation, the adoption of AIOps is imperative for businesses with dynamic and complex IT environments.

Join GAVS for a webinar on “Artificial Intelligence-led Alert Correlation – Enabling the Journey towards Zero Incidents” featuring expert guest speaker Ashwin Venkatesan.

Why should you attend?

  • To know about the increasing complexities within the current enterprise IT operations model
  • To understand how AI-led alert correlation can deliver a step change in IT operations and business performance
  • To learn about the best practices for enterprises while adopting AI-led alert correlation solutions
  • To explore GAVel – GAVS’ AIOps platform for intelligent alert correlation

Guest Speaker

Ashwin Venkatesan, Practice Director, Everest Group

Register to attend

IEEE WIE International Leadership Summit 2018 — August 13-15 | Event

By | Events

Research EVP and distinguished analyst Sarah Burnett will be a key speaker at the IEEE WIE International Leadership Summit held on August 13-15 in Southhampton. During her August 14 session, Sarah will unpack findings from industry-leading research into the capabilities of RPA and AI for enterprises, as well as how they can be combined for advanced automation of business processes.

Sarah’s presentation will highlight:

  • The capabilities of the two different types of technologies and how they differ in what they can offer
  • Evolution of RPA technology and its development into enterprise-grade software
  • How AI technologies are helping extend the scope of RPA, making it easier to apply, use and maintain
  • How the two combine to help enterprises automate more business processes
  • What the office of the future will look like with a mixed workforce of people, AI and robots
  • What the future holds in terms of technology and market development for real life applications of business process automation

About the event

The 2018 IEEE WIE International Leadership Summit (ILS) mission is to empower women to choose their own career path and facilitate the recruitment and retention of women in technical disciplines. Our summit is dedicated to promote women in Engineering, Science and Technology and inspire girls around the world to achieve rewarding careers in engineering.

When

August 13-15, 2018

Where

University of Southampton
Southampton SO17 1BJ

Speaker

Sarah Burnett, Research EVP and Distinguished Analyst, Everest Group

Learn more and register

CCAP: Leading with CX in a Digital World — July 25-26 | Event

By | Events

Everest Group is once again the featured Knowledge Partner of the 2018 Contact Islands conference, “Leading with CX in a Digital World,” presented by the Contact Center Association of the Philippines (CCAP).

Managing Partner Eric Simonson and Research Partner H. Karthik will be key speakers during the event.

Eric will lead a session titled, “The Empowered Customer in the Age of Digital Care”
Session summary: Industries across the globe are facing profound paradigm shifts driven by new business models, supported by innovative, disruptive innovations. Amidst the changing business landscape, the focus on customers has become even more critical than ever before. This session aims to build a better understanding of the “new-age” customer and their expectations, focusing on both existing customer segments as well as millennials. The session re-inforces the importance of staying focused on customers while in the midst of adopting new models and undergoing transformation.

Karthik will moderate a session titled, “Gearing Up for the Hybrid Workforce: Humans + Machines”
Session summary: Next gen technologies such as AI, automation, and advanced analytics is changing the way companies operates. As humans and machines work more closely and collaborate, processes can become more fluid and adaptive and help organizations become more innovative and profitable. This session brings in the views of the leading industry voices on how they are getting ready for this shift and the kind of the steps they are taking, including the changes coming to the overall CX approach. Further, it explores how the collaborative Human + Machine service delivery model will enhance outcomes and result in more impact than ever before.

When

July 25-26, 2018

Where

Shangri-La’s Mactan Resort and Spa
Cebu, Philippines

Speakers

Eric Simonson, Managing Partner, Everest Group
H. Karthik, Partner, Research, Everest Group

Learn more

Analyst Relations Newsletter Q2 2018: Key Highlights from Custom Research

By | Uncategorized

Key highlights from recent custom research projects by Everest Group

Case #1: How we advised a leading services provider to identify the addressable market opportunity and associated value prop in cloud-based F&A services

Client overview and background: The client has a strong presence in some horizontal BPO services, but minimal to no presence in Finance & Accounting (F&A) and wanted to identify opportunities within cloud-based F&A services as well as value differentiators that would resonate in that market.

Everest Group’s approach: Everest Group conducted a detailed analysis of market attractiveness along the following dimensions:

  • Market demand (opportunity size, growth, buyer trends)
  • Competitive landscape (key players, offerings, approach, proposition)
  • Solution dynamics (process coverage, digital leverage, pricing trends

Client benefits: We cut the market across its constituents and identified pockets of addressable opportunity. By combining both demand and supply constraints, we helped the client prioritize opportunities and drive thinking on the required solution characteristics to be successful in the shortlisted segments. Everest Group’s inputs and insights served as a direct input into the client’s investment decisions and to-to-market strategy.

Case #2: How we assisted a fast-growing back-office services provider to develop and execute a go-to-market strategy for an Accounts Payable (AP) services offering in Australia

Client overview and background: The client offers back-office accounting services to Australian clients primarily from its offices in India and wants to expand into AP services banking based in its current footprint in Australia.

Everest Group’s approach: Everest Group conducted a two-phased approach to help the client:
Phase 1: Opportunity identification – assessing addressable opportunity across industries and prioritizing high-potential industries
Phase 2: Go to market strategy (for a chosen industry) – Buyer demand and trends in AP services, customer segmentation, target group identification, CFO behavior archetypes and proposition design, sales force structure and size, sales territory design, etc.

Client benefits: Everest Group used its proprietary data assets to shortlist one industry from Phase 1 that offered the highest opportunity for the client. In Phase 2, we conducted an in-depth exercise to understand the Australian AP market within the chosen industry and the client’s internal structure and capabilities. The client used Everest Group’s recommendations to guide its go-to-market strategy in Australia. 

Digital Insurer of the Future — June 27 | Webinar

By | Webinars

Wednesday, June 27, 2018

Register to attend

Research Practice Director Manu Aggarwal and research analyst Saurabh Verma will be guest speakers during Capgemini’s June 27 webinar: Digital Insurer of the Future.

The webinar will start with a 20-minute introduction by Everest Group on industry trends, the need for digitization of insurance operations, and the role third parties can play in fast-tracking the Digital journey for insurance companies

About the webinar

This webinar will help orgs understand “how to” digitize their front and back-office operations to deliver increased efficiency, faster turnaround time, and enhanced member experience.

Although traditional third-party administrator (TPA) services have been around for quite some time, insurance companies are under increasing pressure to deliver breakthrough innovation in customer experience and a significant reduction in administrative spend through leveraging Digital across their policy administration.

Capgemini has been listening to the market and together with leading analyst firm Everest Group brings you an exciting opportunity to learn how to digitize your insurance operations across your entire core policy administration.

Speakers

Manu Aggarwal, Research Practice Director, Everest Group
Saurabh Verma, Research Senior Analyst, Everest Group

Register to attend

ABSL Poland HR Club — June 18 | Event

By | Events

Research VP Anurag Srivastava will lead a session titled “Skills of the future: implications on talent acquisition” at the June 14 HR Club meeting in Poland hosted by ABSL (Association of Business Service Leaders).

Other experts in the industry will join Anurag at the ABSL event to discuss new development and trends, as well as their biggest concerns and how they are addressing them.

When

June 18, 2018

Where

Colgate-Palmolive Services (Poland)
Sp. z o. o. ul. Taśmowa 7, 02-677 Warszawa
Poland

Speaker

Anurag Srivastava, Research VP, Everest Group

Smart Interactions in the Cloud — June 6 | Event

By | Events

Automation expert and research VP Sarah Burnett will speak at the NICE 2018 Smart Interactions in the Cloud event in London on June 6. She will be part of a breakout session where they discuss how organizations are using the latest developments in RPA to get ahead of the competition.

About the event: Interactions 2018 will feature over 25 sessions, with over half of them led by industry experts and NICE customers. The conference features a rich array of breakout tracks dedicated to helping you and your organisation succeed in areas such as customer experience, operational efficiency and compliance.

 

When

June 6, 2018

Where

Stamford Bridge, the home of Chelsea Football Club
Fulham Road
London
SW6 1HS
United Kingdom

Speaker

Sarah Burnett, Research VP, Everest Group

Learn more and register