All Posts By

Brock Anderson

ProcureCon IT Sourcing Conference — June 18-20 | Event

By | Events

Everest Group is proud to be a sponsor at the 2019 ProcureCon IT Sourcing conference held on June 18-20 in Denver, Colorado.

Everest Group leaders and experts will be in attendance at booth #10, so please plan to stop by with your questions and great discussion on key IT sourcing topics.

Partner Jimit Arora and VP Shirley Hung will also host two interactive round table sessions back-to-back during the even on the topic of Contracting for Agile: Practitioner perspectives on new pricing models, contract terms, and KPIs for successful agile execution. Roundtable attendees will have the chance to gain insights and join in an invaluable exchange of perspectives on new pricing models, contract terms, and KPIs for successful agile execution.

When

June 18-20, 2019

Where

Sheraton Denver Downtown
Denver, Colorado

Speakers

Jimit Arora, Partner, Everest Group

Shirley Hung, VP, Everest Group

Learn more and register to attend

Intelligent Automation Exchange — June 11-12 | Event

By | Events

Chief Research Guru Michel Janssen will be a featured speaker at the 2019 Intelligent Automation Exchange held on June 11-12 in Miami, Florida.  Michel will join other leading industry experts on a panel to discuss what enterprises need to know about pursuing successful digital transformation in a session titled “Stay Ahead of The Future of Work: How to Buy Digital”.

Session description

Specific key topics to be discussed include:

  • Examining digital transformation beyond simple robotic process automation to identify what your layers of digital should look like
  • Assessing the tools and technologies your enterprise will need to drive digital transformation
  • Reviewing and optimizing your processes and fueling demand for greater process intelligence and insights
  • Investigating what your digital transformation toolbox requires to stay ahead of the future of work

When

June 12, 2019 (9:00 a.m.)

Where

Intercontinental Miami

Speakers

Michel Janssen, Chief Research Guru, Everest Group

Learn more about the event

SIG Western Regional Event — May 16 | Event

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Research VP Shirley Hung will be a featured presenter at the SIG Western Regional Event held on May 16 in Washington. Shirley will discuss the latest research and data from Everest Group in a presentation titled “Everything Sourcing Leaders Need to Know about Customer Experience Outsourcing in 2019”.

Session description

Keeping your customers first in a digital-first world is paramount. Achieving that goal is complex. In this session, Shirley will share the latest insights and research on market shifts, the impact of digital, and achieving better outcomes.

Specific key topics:

  • Today’s landscape: contact centers are out . . . customer experience centers are in
  • How the digital customer experience (CX) is changing the operating model of CX centers
  • Today’s market: which service providers are winning, getting left behind, and making bold moves
  • How the best-of-the best companies leverage their customer experience outsourcing relationships to create better results

When

May 16, 2019 (2:30 – 3:15 pm)

Where

Hilton Garden Inn
10777 NE 10th Street
Bellevue, Washington 98004

Speaker

Shirley Hung, Vice President, Research, Everest Group

Learn more about the event

NASSCOM’s 9th GCC Conclave 2019 — April 25-26 | Event

By | Events

Everest Group is proud to once again be named the Strategic Partner of NASSCOM’s 9th annual Global Capability Centers Conclave, held in Bangalore on April 25 and 26, 2019.

Everest Group leaders H. Karthik and Eric Simonson will both participate in key sessions during the event, and we will have multiple analysts and experts available to meet with you in our stall. Please make plans to meet with us at Stall #6 during the event.

More information on our hosted sessions will be provided soon. Please check back for updates.

When:
April 25 and 26, 2019

Where:
Bangalore

Presenters:
H. Karthik, Partner, Everest Group
Eric Simonson, Managing Partner, Everest Group

SIG Spring Global Executive Summit — April 15-17 | Event

By | Events

Chief Research Guru Michel Janssen and research VP Shirley Hung will be featured presenters at the SIG Spring Global Executive Summit held on April 15-17 in Fernandina Beach, Florida. Shirley and Michel will discuss the latest research and data from Everest Group in a presentation titled “Everything Sourcing Leaders Need to Know about Customer Experience Outsourcing in 2019”.

Session description

Keeping your customers first in a digital-first world is paramount. Achieving that goal is complex. In this session, we’ll share the latest insights and research on market shifts, the impact of digital, and achieving better outcomes.

Specific key topics we’ll discuss:

  • Today’s landscape: contact centers are out . . . customer experience centers are in
  • How the digital customer experience (CX) is changing the operating model of CX centers
  • Today’s market: which service providers are winning, getting left behind, and making bold moves
  • How the best-of-the best companies leverage their customer experience outsourcing relationships to create better results

When

April 16, 2019 (3:25 – 4:15 pm)

Where

39 Beach Lagoon Road
Fernandina Beach, FL 32034

Speakers

Michel Janssen, Chief Research Guru, Everest Group
Shirley Hung, Vice President, Research, Everest Group

Learn more about the event

Digital Leadership Forum — April 9 | Event

By | Events

Research EVP and distinguished analyst Sarah Burnett will be a key speaker at the Digital Leadership Forum held on April 9 in London and hosted by Baker McKenzie. Sarah will discuss the strategic benefits and ROI potential of RPA deployment.

About the Event

Robotic Process Automation (RPA) is a development in business automation which promises to deliver dramatically high returns on investment within short time frames.

Attend this session to

  • Learn how RPA is different from other IT solutions
  • Discover how to gain real strategic benefits from RPA
  • Find out how to gain significant financial benefits from RPA
  • Learn how RPA can free up staff to focus on meaningful customer interaction

When

April 9, 2019

Where

Baker McKenzie HQ
100 New Bridge St
London EC4V 6JA

Speaker

Sarah Burnett, Executive Vice President and Distinguished Analyst, Everest Group

Learn more about the event

Analyst Relations Newsletter Q2 2019: Key Highlights from Custom Research

By | Uncategorized

Key highlights from recent custom research projects by Everest Group

Case #1: A large U.S.-based health insurance payer needed help in building an internal business case to seek funding for a new IT platform.

Everest Group’s approach: We took a two-pronged approach to the project:

  • Developed a framework to correlate investments in platform modernization with business, operational, and cost impact
  • Conducted peer assessment research to compare our client’s maturity with a select group of industry peers. We assessed the client and 12 other health insurers on the parameters identified and created a strong case for impact through investments

Our client realized a couple of key benefits from the research. First, the information helped the client to assess, compare, and benchmark its investments and the impact created. Second, using the information we provided, we identified gap areas, quantified differences from peers, and suggested a concrete road map for future investments.

Case #2: A leading U.S.-based healthcare services vendor engaged us to identify a select group of health systems and build account-specific insights not only enhance their understanding of each health system but to identify their propensity to adopt the vendor’s analytics-based value proposition.

Everest Group’s approach: We developed an account prioritization model to assess 4,000+ hospitals and 500+ health systems, which we down-selected to 15 based on five criteria and the vendor’s inputs. From there, we conducted deeper analysis to understand the extent each health system’s investment in value-based care, including the existing technology landscape, underlying infrastructure, value-based initiatives, and relationships with other vendors and/or service providers. With that information, we evaluated each account on six parameters/factors to determine which accounts were most amenable to adopting analytics.

The benefits for our client included the identification of account-specific insights for each potential opportunity and several detailed approaches to each account including account-specific explicit need, a CXO-level talk track, and/or account-specific investments.

SIG Midwestern Regional Event — March 6 | Event

By | Events

Research VP Shirley Hung will be a key speaker at the Midwestern Regional SIGnature Event held on March 6 in Minneapolis, Minnesota. Shirley will discuss the latest research and data from Everest Group on how to buy digital for your enterprise.

About the session

Digital is changing the services market place – and procurement and sourcing teams need to understand the many implications. With their potential to improve both customers’ and employees’ experiences, digital platforms are quickly becoming today’s value driver for outsourcing.

In addition to to shifting the value proposition, these new platforms are also changing the vendor landscape. Behind the buzz around AI, analytic platforms, customer interactions, and RPA is the big question: How do you buy it? In parts and components? Layers and bundles? Whole box?

In this session, Shirley will discuss how to:

    • Understand how the new digital approaches are changing the way enterprises are consuming BPO services and providers are delivering them
    • Learn how others are buying their digital “platform of platforms” to create new value propositions, including improved process efficiency, user experiences, and business outcomes
    • Acquire insight on the changing vendor landscape informed by our latest research on vendors and market offerings

    When

    March 6, 2019 (1:30 – 2:15 pm)

    Where

    Minneapolis Central Library
    300 Nicollet Mall
    Minneapolis, MN, 55401

    Speaker

    Shirley Hung, Vice President, Research, Everest Group

    Learn more about the event

Blockchain Summit India — February 22-23 | Event

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Practice Director Ronak Doshi will speak at Blockchain Summit India (BSI) 2019 held on Februrary 22-23 in Delhi, India. Ronak will be joined by other industry experts on a key panel where they will discuss the evolution of blockchain and FinTech for a digital cashless India.

About the Session

India is passing through a wave of cashless and e-money formation. Innovation in this area by Indian FinTech startups, banks, and governments is at an all time high. The esteemed panel will discuss the formation of cashless India and what to expect in the next three years. They will specifically highlight a focus on what role cryptocurrencies and blockchain technology will play in this formation.

About the Event

Blockchain Summit India 2019 is the first edition in a series of Vision Blockchain 2030 events. Then Indian Government, various ministries, the country’s premium academic institutes, and the country’s most influential people are participating to support the initiative. Learn more about Blockchain Summit India.

When

February 22-23, 2019

Where

IIML NOIDA Campus
Delhi, India

Speaker

Ronak Doshi, Practice Director, Everest Group