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Brock Anderson

SIG Western Regional Event — May 16 | Event

By | Events

Research VP Shirley Hung will be a featured presenter at the SIG Western Regional Event held on May 16 in Washington. Shirley will discuss the latest research and data from Everest Group in a presentation titled “Everything Sourcing Leaders Need to Know about Customer Experience Outsourcing in 2019”.

Session description

Keeping your customers first in a digital-first world is paramount. Achieving that goal is complex. In this session, Shirley will share the latest insights and research on market shifts, the impact of digital, and achieving better outcomes.

Specific key topics:

  • Today’s landscape: contact centers are out . . . customer experience centers are in
  • How the digital customer experience (CX) is changing the operating model of CX centers
  • Today’s market: which service providers are winning, getting left behind, and making bold moves
  • How the best-of-the best companies leverage their customer experience outsourcing relationships to create better results

When

May 16, 2019 (2:30 – 3:15 pm)

Where

Hilton Garden Inn
10777 NE 10th Street
Bellevue, Washington 98004

Speaker

Shirley Hung, Vice President, Research, Everest Group

Learn more about the event

NASSCOM’s 9th GCC Conclave 2019 — April 25-26 | Event

By | Events

Everest Group is proud to once again be named the Strategic Partner of NASSCOM’s 9th annual Global Capability Centers Conclave, held in Bangalore on April 25 and 26, 2019.

Everest Group leaders H. Karthik and Eric Simonson will both participate in key sessions during the event, and we will have multiple analysts and experts available to meet with you in our stall. Please make plans to meet with us at Stall #6 during the event.

More information on our hosted sessions will be provided soon. Please check back for updates.

When:
April 25 and 26, 2019

Where:
Bangalore

Presenters:
H. Karthik, Partner, Everest Group
Eric Simonson, Managing Partner, Everest Group

SIG Spring Global Executive Summit — April 15-17 | Event

By | Events

Chief Research Guru Michel Janssen and research VP Shirley Hung will be featured presenters at the SIG Spring Global Executive Summit held on April 15-17 in Fernandina Beach, Florida. Shirley and Michel will discuss the latest research and data from Everest Group in a presentation titled “Everything Sourcing Leaders Need to Know about Customer Experience Outsourcing in 2019”.

Session description

Keeping your customers first in a digital-first world is paramount. Achieving that goal is complex. In this session, we’ll share the latest insights and research on market shifts, the impact of digital, and achieving better outcomes.

Specific key topics we’ll discuss:

  • Today’s landscape: contact centers are out . . . customer experience centers are in
  • How the digital customer experience (CX) is changing the operating model of CX centers
  • Today’s market: which service providers are winning, getting left behind, and making bold moves
  • How the best-of-the best companies leverage their customer experience outsourcing relationships to create better results

When

April 16, 2019 (3:25 – 4:15 pm)

Where

39 Beach Lagoon Road
Fernandina Beach, FL 32034

Speakers

Michel Janssen, Chief Research Guru, Everest Group
Shirley Hung, Vice President, Research, Everest Group

Learn more about the event

Digital Leadership Forum — April 9 | Event

By | Events

Research EVP and distinguished analyst Sarah Burnett will be a key speaker at the Digital Leadership Forum held on April 9 in London and hosted by Baker McKenzie. Sarah will discuss the strategic benefits and ROI potential of RPA deployment.

About the Event

Robotic Process Automation (RPA) is a development in business automation which promises to deliver dramatically high returns on investment within short time frames.

Attend this session to

  • Learn how RPA is different from other IT solutions
  • Discover how to gain real strategic benefits from RPA
  • Find out how to gain significant financial benefits from RPA
  • Learn how RPA can free up staff to focus on meaningful customer interaction

When

April 9, 2019

Where

Baker McKenzie HQ
100 New Bridge St
London EC4V 6JA

Speaker

Sarah Burnett, Executive Vice President and Distinguished Analyst, Everest Group

Learn more about the event

Analyst Relations Newsletter Q2 2019: Key Highlights from Custom Research

By | Uncategorized

Key highlights from recent custom research projects by Everest Group

Case #1: A large U.S.-based health insurance payer needed help in building an internal business case to seek funding for a new IT platform.

Everest Group’s approach: We took a two-pronged approach to the project:

  • Developed a framework to correlate investments in platform modernization with business, operational, and cost impact
  • Conducted peer assessment research to compare our client’s maturity with a select group of industry peers. We assessed the client and 12 other health insurers on the parameters identified and created a strong case for impact through investments

Our client realized a couple of key benefits from the research. First, the information helped the client to assess, compare, and benchmark its investments and the impact created. Second, using the information we provided, we identified gap areas, quantified differences from peers, and suggested a concrete road map for future investments.

Case #2: A leading U.S.-based healthcare services vendor engaged us to identify a select group of health systems and build account-specific insights not only enhance their understanding of each health system but to identify their propensity to adopt the vendor’s analytics-based value proposition.

Everest Group’s approach: We developed an account prioritization model to assess 4,000+ hospitals and 500+ health systems, which we down-selected to 15 based on five criteria and the vendor’s inputs. From there, we conducted deeper analysis to understand the extent each health system’s investment in value-based care, including the existing technology landscape, underlying infrastructure, value-based initiatives, and relationships with other vendors and/or service providers. With that information, we evaluated each account on six parameters/factors to determine which accounts were most amenable to adopting analytics.

The benefits for our client included the identification of account-specific insights for each potential opportunity and several detailed approaches to each account including account-specific explicit need, a CXO-level talk track, and/or account-specific investments.

SIG Midwestern Regional Event — March 6 | Event

By | Events

Research VP Shirley Hung will be a key speaker at the Midwestern Regional SIGnature Event held on March 6 in Minneapolis, Minnesota. Shirley will discuss the latest research and data from Everest Group on how to buy digital for your enterprise.

About the session

Digital is changing the services market place – and procurement and sourcing teams need to understand the many implications. With their potential to improve both customers’ and employees’ experiences, digital platforms are quickly becoming today’s value driver for outsourcing.

In addition to to shifting the value proposition, these new platforms are also changing the vendor landscape. Behind the buzz around AI, analytic platforms, customer interactions, and RPA is the big question: How do you buy it? In parts and components? Layers and bundles? Whole box?

In this session, Shirley will discuss how to:

    • Understand how the new digital approaches are changing the way enterprises are consuming BPO services and providers are delivering them
    • Learn how others are buying their digital “platform of platforms” to create new value propositions, including improved process efficiency, user experiences, and business outcomes
    • Acquire insight on the changing vendor landscape informed by our latest research on vendors and market offerings

    When

    March 6, 2019 (1:30 – 2:15 pm)

    Where

    Minneapolis Central Library
    300 Nicollet Mall
    Minneapolis, MN, 55401

    Speaker

    Shirley Hung, Vice President, Research, Everest Group

    Learn more about the event

Blockchain Summit India — February 22-23 | Event

By | Events

Practice Director Ronak Doshi will speak at Blockchain Summit India (BSI) 2019 held on Februrary 22-23 in Delhi, India. Ronak will be joined by other industry experts on a key panel where they will discuss the evolution of blockchain and FinTech for a digital cashless India.

About the Session

India is passing through a wave of cashless and e-money formation. Innovation in this area by Indian FinTech startups, banks, and governments is at an all time high. The esteemed panel will discuss the formation of cashless India and what to expect in the next three years. They will specifically highlight a focus on what role cryptocurrencies and blockchain technology will play in this formation.

About the Event

Blockchain Summit India 2019 is the first edition in a series of Vision Blockchain 2030 events. Then Indian Government, various ministries, the country’s premium academic institutes, and the country’s most influential people are participating to support the initiative. Learn more about Blockchain Summit India.

When

February 22-23, 2019

Where

IIML NOIDA Campus
Delhi, India

Speaker

Ronak Doshi, Practice Director, Everest Group

NASSCOM Technology & Leadership Forum — February 20-22 | Event

By | Events

Everest Group Founder and CEO, Peter Bendor-Samuel, will lead a session at this year’s NASSCOM Technology Leadership Forum, held on February 20-22 in Mumbai. Peter’s session is titled “Digital Business Platforms – The Road Ahead.” His session will be held on February 21 from 1630 hrs. – 1730 hrs. IST in Boardroom 1.

About the session

As organizations seek to create differentiation in a digital first world, they need to create digital platforms, that allow them to pivot to a new operating model, create new business value, and establish a sustainable competitive advantage. Success on this initiative will require organizations to reimagine traditional approaches to technology implementation. In this keynote, Everest Group CEO, Peter Bendor-Samuel will highlight:

  • attributes of a winning digital platform
  • the unified operating model for long-term, sustainable success
  • an experience-first approach to drive adoption

Peter will be joined at the event by several leaders and experts from Everest Group. These include:

About the event

The complex scenarios generated by today’s multiple disruptions are generating new threats that conceal new opportunities. For this edition of the NTLF 2019, NASSCOM will place emphasis on The Next: Opportunity vs Reality. Presenters will discuss where things “really” are in terms of adoption of new technologies, the pace of adoption, the level of disruption, and the real impact delivered.

IAOP’s Outsourcing World Summit® 2019 — February 17-20 | Event

By | Events

As a Global Partner of IAOP, Everest Group is once again exhibiting at The IAOP Outsourcing World Summit 2019, IAOP’s annual global gathering. The event will take place at the Marriott Orlando World Center in Orlando, Florida, February 17-20, 2019.

If you’re attending IAOP OWS19, plan to stop by booth #33 to talk with our analysts, consultants, and executives. We’ll also have a professional photographer at our booth who will take complimentary headshots for anyone who would like an updated corporate or LinkedIn photo.

At this year’s event, Chief Research Guru Michel Janssen and Research VP Shirley hung will lead a must-attend session titled, “Digital Reality in 2019: How to Assemble Your Enterprise Digital Capability Platform. The presentation will be held on Monday, February 18, from 3:30 – 4:15 pm. See a preview of their presentation in the video below.

More details will be posted about presentations and sessions led by Everest Group senior leaders and experts. Check back soon.

To set up a meeting  with  us before, during, or after the conference, please contact Research Senior Vice President, Alan Wolfe.

 

About the Event

Join IAOP and hundreds of industry professionals on February 17-20, 2019, at the Marriott World Center in Orlando, Florida and gain the knowledge and know-how to capitalize on new technologies as well as sharpen your existing skills to take your game to the next level.

Read more about IAOP OWS 19