All Posts By

Brock Anderson

Building the Digital Bank of the Future: The Emerging Role of Quality Assurance | Webinar

By | Webinars

Wednesday, December 5, 2018 | 11:00 a.m. EDT | Hosted by Cognizant with featured speaker, Chirajeet Sengupta, Partner, Everest Group

Register Now

Banking will remain relevant in the coming years, but banks as we know them may not. This is due to a new consumption paradigm, compelling banks to pivot from banking-as-a-product to banking-as-a-lifestyle.

As banks evolve beyond selling products to selling experiences, they must assure these experiences under their brand. Enterprise QA must therefore transform itself from a monolithic function to one that can orchestrate a heterogeneous ecosystem of processes, assets and talent beyond the bank.

Join this webinar discussion on how the digital imperatives for banks are transforming enterprise QA.

Guest Speaker

Chirajeet Sengupta, Partner, Everest Group

Register to attend

Yoh 360 Workforce Forum — November 12-13 | Event

By | Events

Vice President Arkadev Basak will be speaking at the 2018 Yoh 360 Workforce Forum held on November 12-13 in Philadelphia, PA. Arkadev will provide some of the latest analytics and insights from Everest Group in the realms of recruitment process outsourcing, next-generation HR practices, and total talent management.

About the Event

Join workforce experts,analysts,and fellow peers at this VIP event to network 1:1, learn about Total Talent Management and gain the tools to evolve your contingent workforce or RPO program.

When

November 12-13, 2018

Where

The Rittenhouse Hotel
210 W Rittenhouse Sq.
Philadelphia, PA, 19103

Speaker

Arkadev Basak, Vice President, Everest Group

UiPath Forward EMEA — October 30 | Event

By | Events

Research EVP and distinguished analyst Sarah Burnett will be a key speaker at the 2018 UiPath Forward EMEA event held on October 30 in London. Sarah will discuss the latest trends in automation and introduce an exciting new RPA resource from Everest Group.

About the Event

The era of Robotic Process Automation (RPA) has arrived, and it’s accelerating the pace of digital transformation in every aspect of your business. From Finance, HR and Legal to Customer Service and Contact Centres, RPA is creating a digital workforce that helps businesses scale quickly and achieve rapid results. To thrive, you need to accelerate your RPA journey, accelerate AI implementation, accelerate customer experience and accelerate your business outcomes.

No matter where you are on your RPA journey, you will not want to miss this event.

When

October 30, 2018

Where

Royal Lancaster London
Lancaster Terrace
London

Speaker

Sarah Burnett, Executive Vice President and Distinguished Analyst, Everest Group

Learn more about the event

Set Your New Year’s Resolutions for Successful Automation Program in 2019 | Webinar

By | Webinars

Thursday, October 25, 2018 | 2 p.m. EST | Hosted by IBM with featured speaker, Sarah Burnett, EVP and Distinguished Analyst, Everest Group

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Automation is on every enterprise’s agenda but many are struggling to make their vision a reality. Others are challenged keeping that vision up to date in a rapidly changing technological landscape. Sound familiar? Join this webinar to find out how to avoid an automation horror story and get a jump start on your 2019 New Year’s Resolutions for an accelerated automation journey.

Two leading automation experts have teamed up: Elli Hurst from IBM Automation’s Global Services team and Everest Group’s Sarah Burnett, a leading automation technology analyst, will discuss the challenges facing clients who are seeking enterprise-wide, intelligent automation, and provide some practical guidance on tackling those challenges.

Guest Speaker

Sarah Burnett, EVP and Distinguished Analyst, Everest Group

Register to attend

Infosys Confluence — October 23-24 | Event

By | Events

Research EVP and distinguished analyst Sarah Burnett will chair a panel at the 2018 Infosys EMEA Confluence held on October 23-24 in Rome, Italy. The panel will focus the impact of digital transformation on business process management and customer experience.

Digital transformation with deep domain, process and the latest technology, can create robust and innovative solutions to provide the ultimate customer experience. How can the next generation BPM get amplified in this new era of digital revolution? You’ll hear perspectives from some of the very best in the business.

About the Event

Confluence is all about helping enterprises navigate from where they are to where they aspire to be. The digital revolution, cascading across every industry, is redefining our expectations as consumers, and enabling disruptive market offerings. And by extension, traditional business models are giving way to digital business models. Enterprises need new and intelligent systems to be built with next-generation technologies. And they need the right talent, the right partner to help them through that journey.

When

October 24, 2018

Where

Rome Cavalieri
Rome, Italy

Chairperson

Sarah Burnett, Executive Vice President and Distinguished Analyst, Everest Group

Learn more about the event

SIG Global Executive Summit 2018 — October 15-18 | Event

By | Events

Chief Research Guru Michel Janssen will be speaking at the 2018 SIG Global Executive Summit held in Rancho Mirage, California on October 15-18. On October 17, Michel will host a session titled “The Robots are Coming: Sourcing Implications on Pricing, Contracting, and the Future.” Other leaders from Everest Group will be attending the event as well.

Research VP Shirley Hung will participate in a panel discussion at the event as well. The topic of the October 17 discussion is “CSR, Sustainability, and Impact Sourcing: Perspectives and Best Practices”

About the session

Robotic Process Automation – RPA – is impacting the very way companies do business. In this fast-paced, dynamic market, it’s essential that you stay abreast of the latest market and vendor developments to best harness the power of RPA – at the right cost and with suitable contract terms. And, with everyone touting their “latest thing,” one must be able to separate the hype from the truth.

Learning Objectives

  • Considerations for vetting the underlying RPA software vendors based upon late-breaking market developments
  • The impact of the convergence of RPA and AI (and other key automation tools)
  • Key contract pricing metrics so you are prepared for deal negotiations
  • Managing the implications on your existing outsourcing relationships

About the event

SIG Global Executive Summits are 4-day events that are packed with the latest best practices, cost-cutting strategies, innovative processes and risk-mitigation approaches. Through CPO roundtables, keynote sessions, workshops, breakout sessions and networking events, you’ll hear from industry thought leaders, discover the latest innovative trends and have the opportunity to network with like-minded professionals facing similar challenges.

When

October 15-18, 2018

Where

Rancho Mirage, California
Omni Ranch Las Palmas Resort & Spa

Speakers

Michel Janssen, Chief Research Guru, Everest Group

Shirley Hung, Vice President, Research

Learn more and register to attend

SHRM India — October 11-12 | Event

By | Events

Partner Rajesh Ranjan will moderate a panel discussion at the 2018 SHRM India Conference & Expo held on October 11-12 in New Delhi, India. The title of the discussion will be, “Stop Struggling With Your HR Analytics!: Make Data Work For You.”

About the Event

The SHRM India Annual Conference & Expo is your biggest platform to gain a competitive edge and engage with winners across the globe. While providing an opportunity to interact with business community at large, the seventh #SHRMIAC ensures that you stay abreast with the driving factors of all business units. Being the most premium HR event in the subcontinent, the conference ensures your presence amongst the top thought leaders from across the globe who share key insights, best practices and equip you with tools that will propel you to become a winner.

When

October 11-12, 2018

Where

Taj Palace
New Delhi
India

Speaker

Rajesh Ranjan, Partner, Everest Group

Learn more about the event

ABBYY Technology Summit — October 10-12 | Event

By | Events

Research EVP and distinguished analyst Sarah Burnett will be a keynote speaker at the 2018 ABBYY Technology Summit held on October 10-12 in Las Vegas. Sarah’s keynote on October 11 will be titled, “Smarter Robots with Content Intelligence.”

About the Keynote Presentation

Robotic Process Automation (RPA) robots are increasingly becoming more intelligent. They are gaining skills to apply to a variety of tasks including problem solving, vision and content intelligence. In this presentation, Sarah Burnett will examine the rise of robots with skills, and how the next stage of evolution of intelligent automation is taking shape in the area of content intelligence and processing.

About the Event

Join us this October for ABBYY’s 6th Annual Technology Summit at the Cosmopolitan hotel in Las Vegas. You will take a deep dive into the impact RPA is having on intelligent capture, discussions about the market opportunities around content intelligence, and industry shifts related to intelligent capture as a market and solution which differentiates capabilities impacting BPM, ECM, RPA and ERP markets.

When

October 10-12, 2018

Where

The Cosmopolitan Hotel of Las Vegas
Las Vegas, Nevada

Speaker

Sarah Burnett, Executive Vice President and Distinguished Analyst, Everest Group

Learn more about the event

NASSCOM BPM Strategy Summit — October 4-5 | Event

By | Events

Practice Director Ronak Doshi will be speaking at the 2018 NASSCOM BPM Strategy Summit held on October 4-5 in Bengaluru, India. Ronak will conduct a workshop on the latest developments in blockchain.

About the Workshop

This session cuts through the blockchain hype to bring a fact-based perspective on the enterprise blockchain adoption story through a detailed review of 160+ blockchain projects in the financial services industry. You will learn how to prioritize business processes that are more amenable for a blockchain-based solution along with best practices to build a business case for all ecosystem participants. The session will also explore the convergence of technologies such as BPM, RPA, AI, IoT, and blockchain using case studies.

About the Event

There is no doubt that a successful digital transformation strategy is key to safeguarding your company’s future. Automation, artificial intelligence (AI), robotic process automation (RPA), and cognitive technologies promise huge improvements and efficiencies from the time we source our raw materials to our engagement with our end customers. A pragmatic approach to business process management (BPM) promises to further improve efficiency, foster innovation, boost customer satisfaction, tighten governance, further mitigate against risk, and, importantly, reduce the cost of business operations. How do we ensure we are ready to make the most of a successful digital transformation?

When

October 4-5, 2018

Where

The Leela Palace
Bengaluru

Speaker

Ronak Doshi, Practice Director, Everest Group

Learn more

Analyst Relations Newsletter Q3 2018: Key Highlights from Custom Research

By | Uncategorized

Key highlights from recent custom research projects by Everest Group

 

Case #1: Advised a leading service provider in U.S. location selection and portfolio design

Everest Group’s approach: The client sought Everest Group’s support in developing its 2020 location strategy for its U.S. locations. The scope of work included both technology and business process services. Everest Group developed a strategy for the service provider, which involved:

  • Identifying a long list of potential locations
  • Conducting a detailed function-specific filtering to identify relevant locations for further analysis
  • Conducting a detailed function-specific deep-dive in each of the selected locations covering dimensions of talent availability, scalability/sustainability, operating costs (both current and future), and business/operating risks
  • Recommending best-fit locations for the client and inputs on location portfolio design

The client is in process of implementing Everest Group’s recommendations on the best-fit locations

Case #2: Advised a leading global insurance firm on its GIC strategy design

Client overview and background: The client sought Everest Group’s help in developing its 2018-2025 GIC strategy to enable the parent to leverage the GIC more strategically. The new strategy was intended to strengthen and maintain the competitiveness and differentiation of the GIC from other options, including outsourcing.

Everest Group’s approach: Everest Group developed a 2025 strategy for the GIC, which involved:

  • Framing key objectives for the future strategy, including a clear articulation of why the client needs a new strategy
  • A blue sky assessment of priority areas for the new strategy and strategy finalization in syndication with the Group GIC board and management committee
  • A collaborative effort with the GIC management and leadership teams to lay out an approach to achieve desired outcomes, i.e., how the GIC will implement the new strategy

The new strategy was developed using a combination of inputs including perspectives of key parent stakeholders, GIC leaders, and Everest Group’s outside-in perspectives. Everest Group created a strategy roadmap for 2018-2025, including prioritization of opportunities for the near term (1-2 years), medium term (3-5 years), and long term (5-7 years) and detailed plans to guide implementation in the near term.