Author: AlishaMittal

Consulting Playbook: Organizational Readiness for Gen AI Adoption | Blog

While most enterprises today want to adopt generative AI (gen AI), they struggle to embrace it because of organizational unpreparedness. Consulting service providers can play a key role in this transition. Discover Everest Group’s Organizational Gen AI Readiness Framework, which includes critical strategy and operations components for successful gen AI adoption.

Reach out to us to further discuss gen AI.

The challenge of embracing change

Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI. A recent Everest Group survey of over 200 enterprises reveals contrasting sentiments about gen AI adoption. Despite as many as 90% expressing a desire to adopt gen AI, only about 10% of respondents indicated they would significantly invest in the technology during 2024. Most enterprises plan to implement gen AI in small areas, run pilots, or begin building strategies this year.

Additionally, when asked about key challenges with gen AI adoption, more than half (57%) cited organizational readiness as the top obstacle, which was unsurprising. Here are the results:

Survey on gen AI adoption challenges  

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The survey findings underscore a broader enterprise sentiment where excitement for the future is tempered by the challenges of adopting gen AI into established business models. It reflects a blend of eagerness and trepidation, with significant concerns about organizational preparedness for this change.

In this transition, consulting service providers become crucial in bridging these gaps and ensuring smooth adoption into existing operation frameworks. Let’s delve into this further.

Everest Group Organizational Gen AI Readiness Framework:

Crafting a blueprint for a gen AI-driven future

The ease of using gen AI from an end-user’s perspective often belies the complexity of building and operating gen AI models and applications. Consulting service providers can play a critical role in assisting clients in comprehensively understanding their internal capabilities for gen AI.

Leading consulting organizations have developed unique gen AI readiness frameworks that can add significant client value. These frameworks are essential to help organizations analyze their current state in-depth, identify areas needing enhancement, and craft tailored strategies for effective gen AI deployment.

In guiding organizations through gen AI adoption, a consulting firm’s approach is anchored in two principal tenets:

  • Strategy involves shaping a visionary outlook, navigating market trends, managing risks, and identifying innovative opportunities
  • Operations focuses on refining processes, building a skilled team, enhancing technology infrastructure, and implementing effective performance metrics. Together, these elements form the backbone for successful gen AI adoption

Gen AI readiness framework

Gen AI Framework

The strategy

Vision

For gen AI consulting providers, it’s vital to engage clients in a thought-provoking dialogue about their gen AI objectives. Instead of prescribing a set path, encourage clients to consider the following:

  • Clarify the end objective with gen AI: What do clients hope to achieve through gen AI? Guide them to ponder whether they see it as a strategic tool transforming their business model or merely as a means to fill specific capability gaps
  • Alignment with organizational goals: Assist clients in aligning gen AI initiatives with their broader organizational goals. Is gen AI a step toward future innovation, or is it addressing immediate operational needs?
  • Crafting an integration roadmap: Encourage clients to consider their gen AI integration roadmap. This should encompass not just the immediate technological requirements but also longer-term industry trends, potential disruptions, and opportunities for innovation.

Organization and culture

Culture as the cornerstone of gen AI adoption

Corporate culture can accelerate or impede gen AI adoption. The same cultural traits underpinning organizational success – such as adaptability, agility, and innovation – are now the bedrock for gen AI adoption. Creating an environment where transparency, connectivity, and continuous learning are not just buzzwords but the essence of the organizational ethos is crucial. 

Cultural changes needed for gen AI adoption

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Governance, security, and compliance

For gen AI consulting providers, navigating governance, security, and compliance is a multi-faceted challenge in a domain where innovation often outstrips regulation. Consultants must guide clients in developing robust governance strategies, enhancing security measures, and ensuring compliance to build trust and manage risks associated with gen AI.

Integrated framework for governance, security, and compliance in gen AI

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Return on investment (ROI)

Understanding the economic impact of gen AI is crucial. Consulting firms should help clients evaluate the ROI of gen AI initiatives. This involves cost-benefit analyses and identifying areas where gen AI can drive revenue growth and efficiency gains. As part of the readiness assessment, enterprises must establish clear, measurable metrics for gen AI adoption that align with their strategic objectives, such as efficiency gains, revenue growth, customer satisfaction, and innovation. This can provide data-driven insights into the effectiveness of gen AI solutions.

Operations

Talent

The impact of gen AI spans all levels, from enhancing the employee experience to empowering managers, as well as requiring a new leadership paradigm focused on fostering gen AI adoption and integration. Consulting providers will become essential in helping enterprises adapt and evolve their talent strategies.

Talent strategy transformation needed for gen AI adoption

Impact category Examples Description
Roles that will become extinct Traditional Data Analysts, Basic IT Support Technicians These roles, primarily focused on repetitive tasks and manual testing, will likely become obsolete as gen AI automates these processes.
Roles that will emerge Gen AI Ethics Officer, Gen AI Integration Specialist New positions like Gen AI Ethics Officer will arise to address ethical considerations of gen AI use. Gen AI Integration Specialists will be needed to blend gen AI solutions effectively into existing tech infrastructures.
Roles that will evolve Software Developers to Gen AI-enhanced Developers, HR Managers to AI-Driven Talent Strategists Existing roles like Software Developers will evolve into Gen AI-enhanced Developers, focusing more on AI-driven solutions, while HR Managers will transition to AI-Driven Talent Strategists, leveraging gen AI for talent acquisition and management.

 Tech

Consulting providers must have a nuanced understanding of the organization’s current gen AI capabilities. They should enable clients to discern where they stand on the gen AI integration spectrum – whether they are at the stage of creating gen AI solutions from scratch (Do It Yourself), using ready-made components (Do It With Me), or adopting fully developed gen AI products (Do It For Me).

Gen AI tech stack readiness categories

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Data

For most enterprises, the immediate priority lies in addressing gen AI’s data-related risks. Confidentiality, data leakages, reliability, and plagiarism are the four horsemen of the gen AI apocalypse, each capable of causing financial, legal, and reputational damage. The solution? Getting the data house in order. This involves scalable data management, prioritizing discovery, acquisition, and curating data to effectively feed into the gen AI models.

Ecosystem

The ecosystem aspect is pivotal in preparing organizations for gen AI. Consulting service providers play a critical role in:

Strategic partnerships: Assisting clients in forming alliances with technology providers and industry experts to access essential gen AI resources and knowledge.

Seamless integration: Helping clients blend gen AI into their existing business and technological frameworks, ensuring that gen AI efforts align with broader organizational strategies.

Fostering innovation: Encouraging clients to engage with innovation networks supporting continuous gen AI development, idea sharing, and collaborative growth.

Conclusion

As the gen AI wave gains momentum, consulting providers are uniquely positioned to guide enterprises. By focusing on providing services around technological, cultural, and structural transformations, they can lead these organizations not just in adapting to gen AI but also in harnessing its full potential for innovation and growth.

Read more Everest Group Research on Consulting and gen AI in our reports:

If you would like to reach out to us to learn more, email Sandeep P, [email protected], Alisha Mittal, [email protected], and Parul Trivedi, [email protected].

Key Insights into APAC’s Global Services Landscape: The 2024 Trajectory | LinkedIn Live

LinkedIn live

Key Insights into APAC's Global Services Landscape: The 2024 Trajectory

View the event on LinkedIn, which was delivered live on Wednesday, January 24, 2024.

As macroeconomic uncertainty continues to reign, the APAC market is becoming steadily more desirable for global services. 🌏 With unique talent availability and growth potential, the APAC market could be key for both buyers and providers in 2024. 🚀

Watch this LinkedIn Live session to hear how our analysts explored the demand drivers, challenges, and requirements to succeed in the APAC market.

During this event, our speakers unveiled the key issues that determined the trajectory of the APAC global services market and shared insights gathered from senior leaders across enterprises, shared services, and third-party providers in the APAC region.

During this event, we explored:

✅ What is the business outlook for 2024 in the APAC global services market? 📈
✅ What are the likely changes in sourcing patterns, investment themes, and challenges for enterprises? 💡
✅ How will generative AI impact the IT-BP services industry in APAC?
✅ What does it take to succeed in this market?

Meet The Presenters

Mittal Alisha
Vice President
Everest Group
Sengupta Chirajeet
Partner
Everest Group

2024 Analyst Relations Strategy Planning: Aligning with Market Predictions to Create Impact | Webinar

ON-DEMAND WEBINAR

2024 Analyst Relations Strategy Planning: Aligning with Market Predictions to Create Impact

Strategic analyst relations (AR) teams are identifying focus areas and building their team’s plans for the upcoming year. One key priority is to align their 2024 AR strategy with their organization’s business objectives. The guiding “north star” is to create impact for internal stakeholders in terms of competitiveness and preparedness.

In this on-demand webinar, our expert analysts first revealed market predictions for 2024, drawing on findings from Everest Group’s Key Issues 2024 survey. Based on those findings, our speakers discussed recommendations and actionable steps intended to help AR teams position themselves as enablers for their organization to navigate market dynamics and the realities stakeholders will face in the coming year.

What questions has the on-demand webinar answered for the participants?

  • What are Everest Group’s key predictions for the technology and global services markets for 2024?
  • How can AR teams position to support their internal stakeholders given the market conditions expected for 2024?
  • What specific plans and preparations should AR teams undertake to maximize their ability to move the needle on the various goals across teams (sales, marketing, lines of business, etc.) in their organization?

AR professionals should attend from:

  • IT service providers
  • Technology providers
  • BPS providers
  • Engineering services providers
  • Consulting service providers
Menzigian_katrina
Vice President
Mittal Alisha
Vice President
Ranjan Rajesh
Partner

Key Issues 2024: Creating Accelerated Value in a Dynamic World | Webinar

ON-DEMAND WEBINAR

Key Issues 2024: Creating Accelerated Value in a Dynamic World

In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders.

How do you achieve accelerated value? Enterprises must embrace innovation while effectively managing change. This approach will help businesses navigate rapid transformation while ensuring stability and sustainability.

Watch this webinar to gain valuable insights into the current perspectives of IT-BP industry leaders.

We discussed the major concerns, expectations, and trends for 2024 and provided recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024.

What questions has the webinar answered for the participants?

  • What are the key challenges and priorities and the outlook for global services in 2024?
  • What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations?
  • Which digital services and next-generation capabilities are expected to be in demand?
  • How will generative AI impact the global services industry?
  • How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?

Who should attend?

  • CIOs, CDOs, CTOs, CFOs, CPOs
  • Service providers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads
Agarwalla Hrishi
Vice President
Malhotra Bhanushee
Practice Director
Mittal Alisha
Vice President
Ranjan Rajesh
Partner

Low-code Application Development Platforms PEAK Matrix® Assessment 2023

Low-code Application Development Platforms

As 2024 approaches, the low-code application development platforms market experiences robust growth and significant innovation. Organizations across various industries are increasingly embracing low-code solutions to streamline their application development processes and enhance operational agility. This surge in demand has fueled intense competition among platform providers, resulting in a wide range of specialized low-code tools to meet diverse requirements. Low-code technology has firmly integrated into modern application development strategies, enabling organizations to quickly adapt to evolving digital landscapes and customer demands.

Looking ahead, low-code technology’s influence will expand beyond internal applications to include customer-facing solutions and seamless integrations. This strategic expansion coincides with the rise of industry-specific low-code solutions tailored to sectors such as healthcare, finance, and insurance. These solutions feature pre-built templates, industry-specific connectors, and compliance features for simplified adoption. Low-code’s future is marked by accelerated growth, driven by the transformative potential of generative AI, poised to streamline, optimize, and revolutionize the application development process.

Low-code Application Development Platforms

What is in this PEAK Matrix® Report

In this report, we assess 24 low-code technology providers featured on the Low-code Application Development Solutions PEAK Matrix®. Each provider profile offers a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.
 

In this report, we feature 24 low-code technology provider profiles and include:

  • A summary dashboard – assessment of market impact and vision and capability
  • Platform providers’ key strengths and limitations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading low-code application development platforms, client reference checks, and an ongoing analysis of the low-code application development services market

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LEARN MORE ABOUT Top Service Providers

Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Next-generation Quality Engineering (QE) Services 

Enterprises pursuing digital transformation are exploring cutting-edge next-generation technologies to gain a competitive edge, drive business model innovation, and expand their operational capabilities. However, to achieve the desired benefits without disrupting their existing operations, implementing comprehensive Quality Engineering (QE) processes for these next-generation technologies is vital. To assist enterprises in their journey toward quality transformation with the adoption of next-generation technologies, providers are investing in innovation and enhancing their capabilities in areas such as cloud, AI, IoT, blockchain, and extended reality.

Quality Engineering

What is in this PEAK Matrix® Report

In this report, we assess 35 next-generation QE service providers featured on the Next-generation Quality Engineering (QE) Services PEAK Matrix®. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we deliver:

  • Everest Group’s services PEAK Matrix® evaluation of 35 QE service providers
  • The characteristics of Leaders, Major Contenders, and Aspirants in the provider landscape
  • Providers’ key strengths and limitations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading next-generation QE service providers, client reference checks, and an ongoing analysis of the quality engineering services market

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Unleashing IT Industry Growth Potential with Asset-Based Business Models | Blog

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. To learn about the advantages and key questions service providers should ask to successfully move to this model, read on.

Contact us to explore this further.

After fast growth on a once expansive highway, the IT industry hit a roadblock in recent years and is now navigating on narrower lanes. Service provider leaders are grappling to help the IT industry find new avenues of growth. Asset-based business models that prioritize the monetization of digital products and platforms may hold the key to moving forward. Let’s explore this concept further.

Finding stability amid uncertainty

With IT revenue and operating margins already down (approximately 14% decline in operating profit per employee since 2018), larger macroeconomic and geopolitical disruptions will continue to impact the IT services industry as the sector interconnects ever more closely with enterprise operations.

This tough climate is pushing service providers whose traditional linear business model is oriented around services to seek innovative growth opportunities. Amid these challenges, the asset-based business model is attracting attention.

An asset-centric business model revolves around a strong foundation of digital assets like products and platforms. Asset-based models are appealing because they help promote client loyalty, streamline operational costs, expedite market entry, and provide a competitive edge.

Assets as catalysts for growth

Some may argue that the concept of harnessing assets isn’t new, as it has been a steadily growing trend for a long time now. While some suppliers use assets closely bundled with their services, others have been able to position themselves as product providers.

Some large system integrators record anywhere between 8-12% of revenue in 2022 through assets. Their lessons learned and success stories have paved the way for other service providers to explore and scale asset-based models.

For instance, Accenture’s acquisitions of Navitaire and Duck Creek Technologies showcased the power of assets, while TCS strategically positioned ignio™ as a transformation catalyst and upheld BaNCS as a revenue-generating platform within banking, financial services, and insurance (BFSI).

Some of the notable benefits realized by these leading players include:

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  • Revenue diversification: Relying solely on traditional services may no longer be sustainable. Integrating digital assets can create new revenue streams and ensure business sustainability
  • Time-to-market advantage: Developing digital products and platforms allows IT service providers to respond quickly to market demands, gaining a competitive edge
  • Reduced cost-to-serve: Automated and scalable digital assets enable cost efficiencies, enhancing profitability while delivering high-quality services
  • Talent solution: The scarcity of skilled resources in the market makes it imperative for service providers to embrace digital solutions and optimize their talent pool

 Embarking on the asset-based journey

 When considering moving to an asset-based business approach, providers need to answer key questions and consider their unique objectives, strengths, and market synergies. These include:

  1. What is the appropriate business structure? Should we opt for a specialized asset-centric business distinct from the services business or integrate assets within the existing services structure?
  2. How does an asset-based business model impact the existing service provider positioning?
  3. How do we select the products that can help drive long-term growth? Should we build or buy them?
  4. How does this approach change our talent model? Do we need a team of product specialists? How do we train sales teams to pivot to products from services? How will this impact internal collaboration?
  5. Who owns the responsibility of developing the asset and subsequent implementation?

When beginning this transformative journey, we recommend:

  • Pick the battle and weapons meticulously: The first and the most critical aspect is strategically selecting assets based on market potential and alignment with business objectives
  • Manage synergies internally and externally: Strike a balance between maximizing synergies and mitigating conflicts between the existing services business and the new asset-based ventures. Addressing any potential conflict in customers’ perception is crucial
  • Establish a holistic model: Forge a comprehensive asset-based business model, addressing strategic vision, organizational alignment, commercial models, talent strategies, and operational intricacies

Don’t miss Everest Group’s much-anticipated annual webinar, Key Issues 2024: Creating Accelerated Value in a Dynamic World, to gain valuable insights into the current perspectives of IT-BP industry leaders.

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Asset-based business outlook

With the bumpy road ahead in IT, the asset-based business approach gives service providers a new lane to accelerate in. By embracing this model, businesses have the potential to transform into innovative engines that can swiftly navigate obstacles and seize new opportunities.

To discuss strategies for adopting an asset-based business model, reach out to Alisha Mittal or Parul Trivedi.

 

Quality Engineering (QE) Specialist Services PEAK Matrix® Assessment 2023

Quality Engineering (QE) Specialist Services

In today’s dynamic business landscape, the enterprise technology landscape is rapidly evolving, and software products are taking center stage. The need for faster time-to-market has become imperative, driving frequent releases and the adoption of both shift-left and shift-right approaches. Quality Engineering (QE) now holds heightened importance, as expectations for superior products soar. To support enterprises in their journey toward quality transformation, providers are channeling investments into innovation and enhanced capabilities.

With such objectives, enterprises are looking to partner with providers that can understand their QE goals and suggest solutions that fit within their complex technology ecosystem and processes.

Quality Engineering

What is in this PEAK Matrix® Report

In this report, we assess 24 quality engineering specialist service providers featured on the Quality Engineering (QE) Specialist Services PEAK Matrix®. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The study will enable buyers to choose the best-fit specialist provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we examine:

  • Everest Group’s services PEAK Matrix® evaluation of 24 QE specialist service providers
  • Characteristics of Leaders, Major Contenders, and Aspirants in the provider landscape
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading QE specialist service providers, client reference checks, and an ongoing analysis of the QE services market

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Digital Twin Services PEAK Matrix® Assessment 2023

Digital Twin Services

Digital twins, virtual replicas of physical products, processes, and systems, are playing an instrumental role in aiding enterprises to reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios. The demand-driven digital transformations spurred by the pandemic have propelled digital twins to the forefront of innovation, even in industries with lower digital maturity. Enterprises have eagerly embraced these virtual counterparts to revolutionize their operations. Over the past year, a remarkable surge in adoption has broken down barriers across various sectors, propelling digital twins into the heart of transformation strategies. As organizations ramp up their investments, the benefits of this technology are becoming increasingly evident.

Enterprises are increasingly collaborating with providers due to the demand for swift digital twin deployment, seamless integration of IT/OT systems, enhanced data and infrastructure security, and the shortage of skilled professionals in the enabling technologies domain. Organizations leveraging the potential of digital twins would do well to carefully assess the capabilities of these providers before choosing their technology partner.

digitaltwins 1

What is in this PEAK Matrix® Report

In this report, we assess 21 leading digital twin service providers and position them as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, vision, and market impact. These providers have been instrumental in empowering enterprises to unlock new levels of efficiency, insight, and success. The research will help buyers select the right-fit provider for their transformation goals, while providers will be able to benchmark themselves against their peers.

In this PEAK Matrix® report, we provide:

  • Everest Group’s Digital Twin Services PEAK Matrix® evaluation of 21 digital twin service providers
  • Characteristics of Leaders, Major Contenders, and Aspirants in the digital twin services landscape
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading digital twin service providers, client reference checks, and an ongoing analysis of the digital twin services market

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