Author: AbhishekMundra

Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024

Consumer Packaged Goods (CPG) IT Services

Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency. With widespread technology adoption, enterprises are increasingly leveraging digital strategies to enhance their competitive edge, increase operational efficiency, optimize processes, deliver personalized experiences to consumers, and drive growth.

Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024

What is in this PEAK Matrix® Report

In this report, we assess 23 providers featured on the CPG IT Services PEAK Matrix®. Each provider profile offers a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.
 

Contents:

  • This report features detailed assessments, including strengths and limitations, of 23 providers that focus on IT transformation services in the CPG industry.

Scope

  • Industry: CPG
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the CPG IT services market

Related PEAK Matrix® Assessments

Lending IT Services
PEAK Matrix®

Lending IT Services PEAK Matrix® Assessment 2023

Digital Twin Services
PEAK Matrix®

Digital Twin Services PEAK Matrix® Assessment 2023

Manufacturing Services
PEAK Matrix®

Life Sciences Smart Manufacturing Services PEAK Matrix® Assessment 2023

Task Mining
PEAK Matrix®

Task Mining Products PEAK Matrix® Assessment 2023

Our Latest Thinking

Forces Foresight2 1
Blog

Driving Factors for IT Services Recovery in 2024: Insights from Everest Group’s Forces & Foresight™ Research

GettyImages 1464561980
Blog

Decoding Quantum Computing: Uncovering its Potential Impact and Opportunities, Part I

GettyImages 1303466068
Blog

Gig Worker Benefits Collective: Transforming Benefits Delivery in the Gig Economy

GettyImages 1316136492
Blog

The Capital One Merger with Discover Potentially Signals a Shift in the US Banking Landscape

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Retail IT Services PEAK Matrix® Assessment 2024

Retail IT Services 

Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. Retailers are investing in IT transformations to adapt to market trends, employ data-driven decision-making, and gain a competitive edge through innovation. Recognizing the necessity of agility in a dynamic market, they plan to utilize cutting-edge technology solutions and platforms to promptly respond to evolving consumer preferences and emerging trends.

Retail IT Services

What is in this PEAK Matrix® Report

In this research, we present an assessment and detailed profiles of 24 service providers featured on the Retail IT Services PEAK Matrix®. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Contents:

  • This report features detailed assessments, including strengths and limitations, of 24 providers that focus on IT transformation services in the retail industry

Scope

  • Industry: retail
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading service providers, client reference checks, and ongoing analysis of the retail IT services market

Related PEAK Matrix® Assessments

Next-generation IT Services
PEAK Matrix®

Talent Readiness for Next-generation IT Services PEAK Matrix® Assessment 2023

Task Mining
PEAK Matrix®

Task Mining Products PEAK Matrix® Assessment 2023

System Integrators
Media

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) 2023

Cloud Services
PEAK Matrix®

Cloud Services PEAK Matrix® Assessment 2023 – North America

Our Latest Thinking

Forces Foresight2 1
Blog

Driving Factors for IT Services Recovery in 2024: Insights from Everest Group’s Forces & Foresight™ Research

GettyImages 1464561980
Blog

Decoding Quantum Computing: Uncovering its Potential Impact and Opportunities, Part I

GettyImages 1303466068
Blog

Gig Worker Benefits Collective: Transforming Benefits Delivery in the Gig Economy

GettyImages 1316136492
Blog

The Capital One Merger with Discover Potentially Signals a Shift in the US Banking Landscape

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Navigating the Challenges and Opportunities in Salesforce Industry Clouds: Service Partner Imperatives in 2024 | Blog

While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities. Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Discover five essential strategies for providers to unlock the benefits of the Salesforce platform tailored to specific industries. 

Reach out to discuss cloud and the opportunities service providers can offer.

Present and future adoption of industry clouds

Industry clouds are computing platforms customized for specific industries, offering a mix of industry-specific applications, data models, and cloud services. Major enterprise platforms such as SAP, Salesforce, Oracle, and Microsoft Dynamics aim to improve industry cloud offerings in 2024 to provide benefits such as accelerated innovation, improved efficiency, and enhanced security and compliance.

The industry cloud is currently in the early adoption phase, where the core focus is to identify industry-specific whitespaces, establish business cases for industry-specific offerings, and improve enterprise adoption readiness. We expect a significant increase in these specialized solutions across the enterprise application portfolio in the next five years.

Salesforce industry cloud adoption and challenges

Salesforce stands out with the most robust portfolio, generating about 18% of its revenue from industry cloud offerings, surpassing other enterprise platforms in this domain. Based on market interactions from our recently concluded PEAK Matrix® Assessment and State of the Market Report, we expect this number to increase to 40% by 2025, establishing Salesforce as a significant player in this market.

Enterprises experience various challenges with Salesforce Industry Clouds. Let’s explore areas for improvement that Salesforce and its partners should address to increase customer satisfaction in 2024:

  • Integration – Salesforce has expanded over the years through numerous acquisitions of startups and industry-specific solutions, with MuleSoft, Tableau, and Slack among the larger deals. Integrating new offerings within and outside of the Salesforce ecosystem remains a top challenge for many enterprises
  • Customization – Enterprises often find Salesforce Industry Cloud offerings difficult to customize as it may require purchasing add-ons or custom integrations to meet specific needs, resulting in increased overall cost and implementation complexity
  • Product maturity – Recently launched industry clouds, such as communications, life sciences, media, and energy and utilities, are in the early maturity stage and lack strong proof points. Many industries also are not aware of the difference between Salesforce Industry Clouds and non-industry cloud offerings
  • Talent – Industry-specific expertise is in short supply. Only about 5% of the global Salesforce service partner ecosystem has the required in-depth knowledge of key Salesforce industry products to meet complex enterprise needs. Furthermore, talent possessing thought leadership in two or more industries is scarce
  • Change management – Organizations are not adequately prepared to adopt Salesforce Industry Cloud and service providers lack the expertise in handling change management related to implementation. This is primarily because service providers do not offer most of these activities or enterprises manage them internally

Service partner ecosystem imperatives in 2024

In response to enterprise demands, service providers must gradually increase their investments in building strong industry-specific service capabilities in these key areas:

  1. Identifying industry-specific whitespace – As Salesforce continues to focus on improving margins and driving profitable growth, product innovation becomes a partner ecosystem imperative. Service providers should invest in identifying use cases and building solutions intersecting Artificial Intelligence (AI), data, and customer relationship management (CRM) for specific industries since these are key areas where most existing Salesforce users are looking to invest
  2. Building talent – Service providers need to develop industry-specific tech talent expertise by strengthening internal learning and development (L&D) programs and initiating industry hiring because the Salesforce certification program has limitations in building industry-specific skills
  3. Optimizing cost – Enterprises want to add industry-specific capabilities and also optimize the overall licensing spend. Providers can alleviate enterprise concerns around industry cloud adoption by helping enterprises negotiate better software purchase agreements and improving license utilization through benchmarking against industry peers
  4. Developing thought leadership – Many enterprises today grapple with understanding the industry cloud’s future, and some also find it hard to differentiate industry cloud from non-industry cloud offerings. To help enterprises overcome these challenges, service providers should invest in building thought leadership
  5. Investing in change management – Service providers should consider broadening their focus on providing advisory services and effective change management services across the industry cloud. This is a potential growth area as user adoption continues to challenge the broader Salesforce services portfolio and enterprises are expected to make significant investments in these areas this year

Everest Group will continue tracking this market and analyzing its evolution. For the latest insights, watch for the next version of the Global Salesforce Services PEAK Matrix® Assessment, which will be released in May. To discuss Salesforce Industry Clouds, please reach out to [email protected] and [email protected].

Join the webinar, Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists, to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, Cloud, and SaaS contracts in the new year.

Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2023

Supply Chain Transformation Services for Retail and CPG

In recent years, particularly after the pandemic, retail and Consumer Packaged Goods (CPG) enterprises have begun investing in supply chain transformation services. The global disruption emphasized the need for a flexible and resilient supply chain. These transformation services play a vital role in optimizing operations, aligning demand and supply, improving customer experiences, and enabling rapid responses to market changes.

In the aftermath of the pandemic, these services are essential for enterprises to navigate uncertainties, ensure business continuity, and meet evolving consumer demands. They also foster competitiveness and sustainability in an increasingly dynamic and unpredictable business environment.

Supply Chain Transformation Services for Retail and Cpg Peak Matrix® Assessment 2023

What is in this PEAK Matrix® Report

In this report, we assess 15 providers featured on the Supply Chain Transformation Services for Retail and CPG PEAK Matrix® 2023. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we provide:

  • Detailed assessments, including strengths and limitations, of 15 providers that focus on supply chain transformation services in the retail and CPG industry.

Scope:

  • Industry: retail and CPG
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the retail and CPG IT services market

Related PEAK Matrix® Assessments

Lending IT Services
PEAK Matrix®

Lending IT Services PEAK Matrix® Assessment 2023

Digital Twin Services
PEAK Matrix®

Digital Twin Services PEAK Matrix® Assessment 2023

Manufacturing Services
PEAK Matrix®

Life Sciences Smart Manufacturing Services PEAK Matrix® Assessment 2023

Task Mining
PEAK Matrix®

Task Mining Products PEAK Matrix® Assessment 2023

Our Latest Thinking

Forces Foresight2 1
Blog

Driving Factors for IT Services Recovery in 2024: Insights from Everest Group’s Forces & Foresight™ Research

GettyImages 1464561980
Blog

Decoding Quantum Computing: Uncovering its Potential Impact and Opportunities, Part I

GettyImages 1303466068
Blog

Gig Worker Benefits Collective: Transforming Benefits Delivery in the Gig Economy

GettyImages 1316136492
Blog

The Capital One Merger with Discover Potentially Signals a Shift in the US Banking Landscape

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Unlocking Success: The Rising Importance of Service Providers in the SAP Mid-Market Growth Strategy | Blog

Service providers are expected to play a vital role in meeting the unique needs of customers in the strategic SAP mid-market. To help the software company achieve its growth targets, partnerships will be crucial. Discover the five customer priority areas where service providers can make a difference in this blog.       

SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3% over the next three years. To effectively attract clients in this segment, the company recognizes it will need to invest in extensive industry application development and form substantial agile partnerships with service providers.

To better evaluate this market, Everest Group’s Enterprise Platform Services (EPS) practice is launching a new PEAK Matrix® assessment. Learn more to participate

SAP mid-market customers have distinct priorities compared to large clients. Service providers who can tailor solutions to meet the following five key priorities will be valuable partners:

  1. Flexibility: SAP mid-market customers need providers that offer flexible services to adapt to their changing business requirements
  2. Responsiveness: Since SAP is typically a new platform for mid-market customers, providers need to proactively educate them on its capabilities and have responsive services teams available to address queries and concerns
  3. Regional support: Mid-market enterprises demand a higher regional presence for services because they want to establish robust communication and agile collaboration
  4. Cost attractiveness: Mid-market customers seek service providers that offer the most value for their SAP and services investments, aligning with their budget needs
  5. Customized services: These enterprises want service providers that invest in understanding their business processes and deliver SAP services tailored to specific requirements

While providers of SAP services focused on this segment may lack the scale or global footprint, they are laser-focused on addressing these key priorities of mid-market SAP customers. Beyond implementation, data migration, and customization, they also offer the benefits of training and support services.

SAP’s mid-market services have already made a significant impact, contributing an impressive US$ 13 billion with a staggering year-over-year growth rate of approximately 20%. With the introduction of the RISE with SAP and GROW with SAP programs, momentum is growing for small and medium-sized businesses to adopt the SAP suite for modernization and consolidation initiatives.

SAP services market divided by buyer segmentsSource: Everest Group (2023)
SAP services market divided by buyer segments | Source: Everest Group (2023)

Based on our analysis of the service provider landscape, the below exhibit shows the prominent providers in the mid-market segment across key regions:

Prominent mid-market-focused service providers strategically located across key regions | Source: Everest Group (2023)
Prominent mid-market-focused service providers strategically located across key regions | Source: Everest Group (2023)

To better evaluate this market and assist enterprises in key sourcing decisions, Everest Group’s Enterprise Platform Services (EPS) practice is launching a new PEAK Matrix® assessment, SAP Business Applications Services PEAK Matrix® Assessment 2023 for Mid-market Enterprises.   

Providers that derive at least 40% of SAP services revenue from mid-market clients with annual revenue below US$5 billion can participate in this assessment. To participate, reach out to EPS ([email protected]) or complete the form: SAP Business Applications Services PEAK Matrix® Assessment 2023 for Mid-market Enterprises.

For information on the SAP mid-market and service providers in SAP, contact [email protected], [email protected], and [email protected].

Generative AI in Retail and CPG: Revolutionizing Operations and Customer Experience | Blog

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog.

Contact us to speak to an analyst on this topic.

Following the growing trend in other industries, retail and CPG enterprises are now investing in GAI to harness its potential to enhance operations and customer experience.

While not a completely new technology, the current enthusiasm for GAI stems from the introduction of user-friendly interfaces (ChatGPT) that enable users to effortlessly generate high-quality text, graphics, and videos in seconds, marking a significant advancement in content creation.

But the question remains: Will GAI leave a lasting impact on the retail and consumer goods value chain, or will it follow the trajectory of numerous other technologies and fade into obscurity? Let’s explore this further.

To comprehensively grasp the impact of generative AI in retail and the CPG industry, we have identified and highlighted specific use cases across the value chain. By examining its potential and ease of adoption, we can better understand how GAI can revolutionize and drive transformative change in this sector.

The matrix below explores the more promising application areas and roadblocks to adoption across five areas of the retail and CPG industry value chain: product development, digital commerce, sales and marketing, supply chain, and in-store operations.

Picture2 1

From our analysis, the following key takeaways emerge:

  1. Product Development: GAI’s integration with data, analytics, and customer preferences empowers product development in retail and CPG, propelling innovative and efficient design processes. GAI enables businesses to create products that resonate with customers by enhancing decision-making capabilities and driving success in the competitive retail and CPG market.

Use Case: Anheuser-Busch’s AB InBev developed the world’s first AI-created beer called Beck’s Autonomous by leveraging GAI to analyze customer preferences. GAI tools such as ChatGPT and Midjourney were used to create the recipe and logo, name the beer, and design the packaging

  1. Digital Commerce: By leveraging GAI, businesses can create personalized and interactive customer experiences to optimize engagement and satisfaction. From dynamically generating product recommendations to creating virtual fitting and styling experiences, GAI opens new avenues for transforming the way customers interact and engage with retail and CPG brands.

Use Case: Levi’s has introduced a tool that allows customers to virtually try on apparel by capturing their body shapes with a smartphone. Integrated with GAI technology, this feature then generates images of them wearing different attire options

  1. Sales and marketing: GAI holds the transformative potential to revolutionize sales and marketing strategies in the retail and CPG sector, particularly by customizing messaging. Businesses can use GAI to create highly tailored and personalized marketing campaigns that resonate with individual customers, increasing engagement and conversions. Additionally, GAI enables precise targeting of localized market segments, allowing brands to deliver relevant and targeted messages that effectively capture the attention of specific regions or demographics.

Use Case: Utilizing GAI, IKEA collects consumer preference data from various regions and cultures, allowing the retailer to create localized marketing campaigns that successfully resonate with local audiences. This approach includes tailored campaigns for furniture products targeting young urban professionals to suburban families

  1. Supply chain: GAI can be a game-changer in optimizing supply chain operations for the retail and CPG industry, unlocking its vast potential to drive efficiency and productivity. By combining GAI with advanced analytics, businesses can gain valuable insights into demand forecasting, inventory management, and logistics optimization, resulting in streamlined operations and reduced costs. Moreover, automating documentation processes through GAI simplifies paperwork, saves time, and improves accuracy, contributing to smoother and more efficient supply chain workflows.

Use case: Walmart is harnessing GAI to develop efficient and sustainable supply chains. The retail giant employs algorithms for accurate demand forecasting, waste reduction, improved inventory management, and optimized transportation networks, resulting in lower costs and emissions

  1. In-store operations: GAI has immense promise to revolutionize in-store retail operations, offering a powerful tool to optimize various customer experience aspects. Applying GAI’s capabilities, retailers can analyze vast amounts of data and extract actionable insights to enhance sales performance. Additionally, GAI can automate and optimize tasks like managing inventory, creating visual merchandising, and personalizing product recommendations, ultimately improving operational efficiency and increasing customer satisfaction.

Use case: Amazon Go is enhancing its contactless checkout process by leveraging GAI to track customer movement, identify selected products, and automatically charge customers’ Amazon accounts when they exit the store

Outlook for Generative AI in retail and CPG

The future potential of generative AI in retail and CPG demonstrates encouraging prospects for enhancing customer engagement and operations. However, conducting thorough research before implementing this technology is crucial.

As the retail and CPG industry is still experimenting with GAI, it is advisable for businesses to first identify specific problems and understand how GAI can effectively solve them, rather than investing in flashy use cases.

Enterprises interested in experimenting with GAI technology should begin with customer-centric use cases as pilot projects before expanding to more complex applications. By taking this approach, retailers and consumer goods companies can ensure a smoother transition and realize the many benefits this technology offers.

Everest Group will continue to follow the evolution in this space. To discuss generative AI in retail and the CPG industry, please reach out to [email protected], [email protected], and [email protected].

Learn about the vast potential of GAI in customer experience in our LinkedIn Live, Generative AI in Customer Experience: Use Cases and Responsible Adoption.

Striking the Right Chords: Composable Platforms to Orchestrate Supply Chain Platformization in the Retail and CPG Industry | Blog

Confronted with significant challenges in managing their supply chain due to fragmented software solutions and data silos, retail and consumer packaged goods (CPG) enterprises need unified platforms that support the demand for customization while maintaining agility. Learn about the benefits and components of composable platforms as well as the collaborative role ecosystem stakeholders can play to bring together the supply chain landscape in this blog.

Reach out for more information on this topic.

The retail and CPG industry supply chain is a complex web of suppliers, manufacturers, distributors, and retailers. Daily fluctuations in consumer demand patterns and the rapid growth of e-commerce and newer business models have further increased the intricacy.

Yet, half of the industry has not moved past using spreadsheets and custom-built discrete solutions to manage their operations. Based on an Everest Group study, almost 48% of retailers and consumer goods companies still track their supply chains using spreadsheets. While these solutions are powerful tools, they often lead to siloed data and disjointed processes, resulting in delays and poor supply chain visibility. Let’s explore these limitations and a better solution.

Fragmented supply chain software solutions

The supply chain is a core function not only in retail and CPG but a building block of the economic infrastructure for many other industries. However, no multi-billion-dollar end-to-end supply chain platform company exists like Salesforce in customer relationship management (CRM), Workday in Human Resources (HR), ServiceNow in IT service management (ITSM), and Oracle and SAP in Enterprise Resource Planning (ERP).

The application landscape is fragmented across different departments, such as transportation, warehousing, procurement, planning, and inventory management, with each having its own goals and limited alignment, leading to distinct silos.

Software providers also target these separate buying centers, resulting in various supply chain software categories having great diversity. Due to this heterogeneity and the lack of unified ownership, no comprehensive solution that covers the entire end-to-end supply chain is available.

Data silos across the value chain

The fragmented nature of the application landscape also creates data silos that pose significant challenges within the retail supply chain, hindering efficiency and inhibiting strategic decision-making.

According to our recent study, almost 83% of retailers struggle with data silos across various functions such as inventory management, procurement, logistics, and point of sale (POS) systems. This disconnected data landscape not only impedes supply chain visibility but also results in missed opportunities for cost savings and improved customer experience.

Need for customization

Customizing supply chain is a top demand for retail and CPG enterprises. Many companies have spent decades building software that uniquely fits their purposes.

Enterprises transforming their supply chain are either migrating or replicating these solutions to the cloud. However, they are finding out-of-the-box solutions such as Blue Yonder, SAP, Manhattan, and others do not fit the purpose in most cases. Roughly 30-50% of enterprises, even digitally mature ones, still need customization.

Moreover, the RCPG industry also requires workflow applications and other low-code applications to augment the day-to-day decision-making of different system stakeholders. For these reasons, a unified platform that supports customization while maintaining agility is crucial.

Target state of supply chain platformization

By integrating suppliers, manufacturers, distributors, and retailers on a unified platform, organizations can achieve end-to-end visibility, optimize inventory levels, reduce stockouts, and improve customer satisfaction. Real-time data analytics empower stakeholders to anticipate demand, optimize production schedules, and minimize waste.

This unified supply chain management platform should have the following five components:

  1. Orchestration – The platform should have end-to-end capabilities that not only orchestrate core business applications such as inventory management and supply chain planning but also value-add applications such as sustainability monitoring and supplier risk management, among others
  2. Composability – The platform architecture should be a composite structure of granular components interconnected by business logic and extensible as required. Components in composable platforms promote interoperability, allowing different components developed using various technologies or programming languages to work together seamlessly. This interoperability is typically achieved through standardized protocols, data formats, or communication mechanisms
  3. Scalability – The platform should be built on the cloud to provide scalability as the supply chain process scales up in volume and complexity. The platform should also have integration capabilities that support seamless data exchange and communication between on-premise systems and cloud services. This includes connectors, application programming interfaces (APIs), or middleware solutions that enable smooth data flow and interoperability between the different environments
  4. Unified data fabric – The traditional linear data value chain should be replaced by a collapsed one with structured and unstructured internal and external data all in one location. The platform should act as a single repository of all the supply chain data that is standardized and can be accessed in real-time
  5. Extendibility – The platform should provide the ability to extend existing applications as the business scales. It should have developer portals to build supply chain services/products and a marketplace for technology partners to integrate their solutions on the platform

Picture1

Consolidating the current fragmented supply chain platform landscape is no easy feat and requires collaboration by hyperscalers, data cloud vendors, and enterprise application providers. Some of the players to roll out collaborative initiatives include:

  • Blue Yonder, in partnership with Snowflake and Azure, is consolidating the majority of its solutions offerings on the Luminate platform
  • Microsoft launched its supply chain platform late last year, which aims to provide platformization building blocks across Azure, Dynamics 365, Microsoft Teams, and Power Platform

Technical debt prevents many large enterprises from undergoing supply chain platformization. Our analysis of supply chain investments by retail leaders indicates the end-to-end platformization journey needs to be iterative and not a big-bang transition. It also requires a balanced approach of adopting out-of-the-box applications and building composable applications from the ground up to fit the organizational context.

Everest Group will continue to follow the evolution in this space. To discuss composable platforms and other supply chain management trends in the retail and CPG industry, please reach out to [email protected] and [email protected].

Learn the key technology investment priorities for retail and CPG in our LinkedIn Live session, The Future of Retail and CPG: Balancing Economics, Efficiency & Experience.

Microsoft Dynamics 365 Services PEAK Matrix® Assessment 2023

Microsoft Dynamics 365 Services PEAK Matrix® Assessment

Small and midsize enterprises are increasingly adopting Microsoft Dynamics 365 to modernize their customer experience, finance, and operations. By implementing this solution, they gain end-to-end visibility across the supply chain while streamlining marketing and sales processes. On the other hand, large enterprises primarily adopt Microsoft Dynamics 365 to reinforce their core Enterprise Resource Planning (ERP) and Customer Experience (CX) systems.

Microsoft Dynamics 365 has established its position by seamlessly integrating with Microsoft Office 365 apps and third-party applications. Its market traction has significantly increased due to its lower Total Cost of Ownership (TCO) compared to close competitors and faster time-to-market as a Software-as-a-Service (SaaS) solution. To facilitate the adoption of Microsoft Dynamics 365 across complex existing portfolios, providers are investing in talent development and building robust accelerators that assist enterprises in their digital transformation journeys.

Microsoft Dynamics 365 Services

What is in this PEAK Matrix® Report

In this report, we assess 27 providers featured on the Microsoft Dynamics 365 Services PEAK Matrix® – and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, and domain investments.

In this PEAK Matrix® report, we provide:

  • Detailed assessments, including strengths and limitations, of 27 providers specializing in Microsoft Dynamics 365 services

Scope:

  • The assessment is based on Everest Group’s annual RFI process considering investments made until December 2022, interactions with leading Microsoft Dynamics 365 providers, client reference checks, and an ongoing analysis of the Microsoft Dynamics 365 services market
  • All industries and geographies

Related PEAK Matrix® Assessments

Our Latest Thinking

How to Choose the Right Microsoft License (M365 or O365) for Your Enterprise
Market Insights™

How to Choose the Right Microsoft License (M365 or O365) for Your Enterprise

Published research
Blog

Microsoft Acquires Softomotive to Accelerate Its Dominance in RPA

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Key Themes and Pricing Trends in the SAP Services Market | Webinar

On-Demand Webinar

Key Themes and Pricing Trends in the SAP Services Market

Enterprises have leveraged SAP for more than a decade to manage and streamline their core business operations. In recent years, SAP expanded its predominantly on-premise enterprise products to the cloud. In response, providers have invested in tools and accelerators to align with this shift, helping enterprises migrate to the cloud seamlessly – creating a rapidly growing market.

Join this webinar to learn insights into the latest pricing and investment themes, enterprise challenges, and solutioning approaches in the SAP services market.

What questions will the webinar answer for the participants?    

  • What are the key enterprise investment themes and opportunity areas for service providers in the SAP services market?
  • What are the enterprise challenges arising with the SAP and service partner community?
  • What are the approaches and key solution tenets that drive SAP pricing?
  • What are the pricing trends observed in SAP-managed and transformation services?
  • What are the differentiators and value adds proposed by leaders in SAP services?

Who should attend?

  • CIOs, CTOs
  • IT strategy heads
  • Heads of outsourcing
  • Procurement managers
  • IT department heads
  • Global sourcing mangers
  • Vendor managers
  • Heads of SAP services / application services
  • Senior sales leaders
  • Senior members of deal pricing teams
Prateek Gupta
Abhishek Mundra
Raghav Munjal

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.