Author: AbhishekSingh

5 Steps to Unlock Maximum Value from Cloud | Webinar

On-Demand Webinar

5 Steps to Unlock Maximum Value from Cloud

In the last couple of years, we have witnessed the frantic adoption of cloud by enterprises trying to keep up with innovation. During that time, the definition of cloud value was never standardized across different stakeholder groups, and today many enterprises believe they are not realizing the expected value from cloud. This phenomenon has been exacerbated by the current macroeconomic environment, which has added further pressure on enterprises to justify all investments and maximize value.

In this webinar, our experts will explore the unique opportunity for enterprises to align the definition of cloud value and execute their cloud value realization strategies while facing a constrained macroeconomic environment.

Our speakers will discuss:

  • How can you define value from cloud, and what are the key elements beyond cost?
  • What does value realization mean for different stakeholder groups?
  • How can enterprises align on one consistent definition of value?
  • What is the role of different market participants in helping enterprises realize value?
  • How relevant is cost optimization as a value lever in the current recessionary environment?
  • What are the pragmatic steps enterprises can take to maximize value realization?

Who should attend?

  • CIOs and CTOs
  • IT/BPO strategy heads
  • IT/BPO department heads
  • Heads of outsourcing
  • Procurement managers
  • Global sourcing managers
  • Vendor managers
  • Hyperscaler BU heads
  • Cloud and infrastructure heads
  • Solution leads
  • Cloud architects
Zachariah Chirayil
Practice Director
Ranjan Mukesh
Vice President
Singh Abhishek B

RSA 2023 Conference Sizzles with Focus on Artificial Intelligence for Cybersecurity | Blog

Generative Artificial Intelligence, threat detection and response, simpler cybersecurity solutions, attack vectors, and identity and access management were among the key cybersecurity industry trends grabbing attention at the RSA Conference in San Francisco. Read on to learn the main takeaways from our analysts who attended the recent event.

You can also reach out to us to learn more.

The annual RSA Conference (RSAC) lived up to the expectations of being one of the industry’s largest cybersecurity events, with 40,000-plus attendees packing the Moscone Center over four active days. The energizing atmosphere showed the cybersecurity community’s eagerness to meet and socialize again post-pandemic.

Here are the main cybersecurity industry trends we saw at RSAC 2023.

Generative Artificial Intelligence (GAI)

Generative AI stole the show with widespread discussion on the technology in every corner of the trade show floor that continued at social gatherings. Among the many new products launched at the event was Google Cloud’s Security AI Workbench, based on its propriety security large language model (LLM) Sec-PaLM that includes data sets from Chronicle VirusTotal and Mandiant threat intelligence.

In the past few years, advanced AI and Machine Learning (ML)-based technologies and use cases have swept the cyber industry. But we have never seen such a level of hype as garnered by Microsoft’s announcement of Security Copilot, based on  OpenAI’s GPT-4 Generative AI. This security analysis feature is aimed at helping security professionals understand threat landscapes and quickly detect and respond to potential threats.

Generative AI’s many benefits outweigh security concerns, especially in the talent-crunched cyber market. It can play a defining role in bringing efficiencies in security operations and scaling talent readiness.

Among potential areas we see Generative AI playing a larger role are summarizing incidents and findings, generating clear and concise reports and presentations, and augmenting human analyst capabilities by tailoring responsibilities to the organization’s landscape and enhancing the analyst experience.

Threat detection and response

Managed detection and response (MDR) and extended detection and response (XDR) providers had one of the largest presences at expo booths. As detection and response emerges as a primary shield by enterprises to protect and defend against cyber attacks, demand is increasing for MDR services.

Further, enterprises demand extensive telemetry coverage across not only traditional touchpoints such as endpoints and networks but also across next-generation touchpoints such as cloud, SaaS applications, and Internet of Things/operational technology (IoT/OT).

Our recent analysis of 27 MDR service providers in the Managed Detection and Response (MDR) Services PEAK Matrix® Assessment 2023, found OT and IoT monitoring and response are key differentiators within enterprises.

Shift from best of breed to ease of integration and management

Cybersecurity point solutions have grown 13 times in the past decade, increasing complexity and slowing enterprise decision-making. Enterprises are demanding a shift from best-of-breed solutions to future-proof solutions that are easy to integrate and manage.

This is creating opportunities for providers to approach the enterprise cybersecurity landscape with a consolidation mindset, drive simplification, and reduce the total cost of ownership.

Attack vectors remain a constant

Vulnerabilities, cyber-attacks, ransomware, supply chain security, software bill of materials (SBOM), and breaches remained the buzz at RSAC 2023. Aggravated by the ever-changing and never-ending regulations, the C-suite is in the middle of cybersecurity action, and cybersecurity providers must focus on boardrooms for budget approvals.

Year of identity

Will 2023 be the year of identity? Identity and access management has risen as an area getting maximum budget allocations and missing the CFO’s axe in the current macroeconomic headwinds. Enterprises are looking to get started with identities to fortify their cybersecurity posture, kickstart the zero-trust journey, enhance customer experience, and drive business outcomes from cyber investment.

Everest Group will continue to investigate this growth area. Stay tuned for our inaugural Identity and Access Management PEAK Matrix Assessment.

To discuss RCA and cybersecurity industry trends, please reach out to [email protected] and [email protected].

Dive further into the current Generative AI discussion in our webinar, Welcoming the AI summer: How Generative AI is Transforming Experiences.

HIMSS23 Highlights: Focus on Integration, Generative AI, and Increased Emphasis on Risk Mitigation | Blog

Artificial Intelligence (AI), technology integration, and consumerization are among the key trends driving the future of healthcare, a glimpse into the horizon at HIMSS23 showed. Read on to learn takeaways from Everest Group analysts who attended the recent global healthcare conference.

More than 35,000 healthcare leaders converged in Chicago last week to share ideas, highlight investments, showcase demos, and shape the future at HIMSS23. Technology integration, value realization, and risk avoidance dominated conversations at this year’s more strategic and connected conference focused on finding solutions to urgent issues.

Here are the three main themes we saw at HIMSS23:

  • Integration is the key to realizing value

Integration was a major topic, as many organizations struggle to stitch together various composable platforms. While microservices have enabled precision and faster outcomes for specific use cases, these independent solutions often do not communicate with each other, which can hinder value realization. Many stakeholders we interacted with highlighted the desire to explore ways to better integrate these platforms.

  • Generative AI is attracting attention

Generative AI, like ChatGPT, and its potential applications is creating a lot of excitement. Major technology companies such as Microsoft and Google are leading the way in developing innovative uses for AI in healthcare, including creating new health applications. While some early examples of AI in healthcare show promise, such as voice dictation that help doctors document patient information more efficiently, how AI will address broader healthcare challenges such as staffing shortages, physician burnout, and rising costs remain to be seen.

  • Consumerization of healthcare will continue to grow

Putting the patient at the center of healthcare was another recurring theme, with a focus on designing healthcare systems and technologies that are intuitive and seamless for users. The increased emphasis on user experience has been influenced by the consumer world, where these types of technologies are the norm. The coming years are likely to bring a greater focus on patient portals, wearable health solutions, and virtual care delivery technologies to improve patient/member experience.

How was HIMSS different this year?

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The annual HIMSS conference returned to Chicago, with attendees noting a greater sense of urgency and action in meetings versus prior events in Orlando and Las Vegas. A large number of healthcare information and technology companies attending were focused on emerging enterprise priorities around value-based care (VBC) and interoperability.

Leaders engaged in meatier discussions focused on integration, value realization, and risk avoidance. The conversations showed that healthcare enterprises are looking for solutions to get more out of their technology, budgets, and resources in today’s challenging environment.

The large post-pandemic turnout demonstrated the appetite for in-person interaction. Event organizers focused on creating more focused opportunities for attendees to gather and have relaxed and candid conversations with friends, colleagues, and clients, which have been difficult to replicate virtually.

Overall, interacting with industry leaders influencing the next stage in healthcare technology at HIMSS23 was an illuminating experience for Everest Group analysts Abhishek Singh and Manu Aggarwal, who are available to share their insights.

Continue reading about the healthcare industry and the trends influencing decision-making by healthcare payers in our blog, The Recessionary Conundrum: What Lies Ahead for Healthcare Payers?

How to Deliver Hyper-personalized Customer Experiences in Life Sciences | LinkedIn Live

LinkedIn Live

How to Deliver Hyper-personalized Customer Experiences in Life Sciences

View the event on LinkedIn, which was delivered live on Wednesday, February 22, 2023.

The pandemic reshaped customer behavior, making customer experience a top business priority for life sciences enterprises. Enterprises can provide true hyper-personalized customer experiences by evolving their traditional CRM platforms to Customer Experience Platforms (CXP) – delivering more virtual and digital interactions that align with customer preferences.

In the transition to be more experience-focused, enterprises are seeking domain-specific and innovative customer experience solutions, and life sciences-specific commercial technology trailblazers are addressing this very need🌐.

Join this discussion as our experts explore customer experience strategies for life sciences enterprises and the pathways for success.

What questions will the event address?

✅ What are enterprises’ top investment priorities as they look to transform their CRM platforms?
✅ What benefits and challenges might enterprises face as they embark on their CXP journey?
✅ Who are some of the niche life sciences-specific commercial technology trailblazers, and what differentiates them?
✅ Who are the top CXP technology providers?

IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share | Webinar


IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share

The demand for technology services continues to remain strong, despite being in a recessionary period. However, the nature of these deals is evolving. This webinar will offer service providers insights into the emerging themes, challenges, and growth pockets in the technology services market.

Within technology services, this webinar will deep dive into the top five demand themes – data and AI, cloud, experience, platforms, and security – driving growth for IT service providers in 2023.

We will answer the following questions in this webinar:

  • What are the unique themes driving enterprise consumption in cloud, data and AI, platforms, security, and interactive services, respectively?
  • What are the prominent themes that will drive service provider growth?
  • What should service providers do to gain higher wallet share?

Who should attend?

  • CIOs and CTOs
  • IT service provider executives
  • IT growth leaders
  • IT functional leaders
  • Technology leaders
Singh Abhisek Refresh gray square
Gupta Vishal Refresh gray square
Vice President
Krishan Nisha gray square 1
Practice Director
Sekhri Deepti
Senior Analyst
Senior Analyst

Key Themes to Help Analyst Relations Teams Navigate 2023 | An AR-professional Exclusive Webinar

On-Demand Webinar

Key Themes to Help Analyst Relations Teams Navigate 2023 | An AR-professional Exclusive Webinar

Access the on-demand webinar, delivered live on January 12, 2023.

Analyst relations (AR) professionals play an essential role in developing their organization’s agenda around strategic planning and marketing initiatives for 2023. With economic uncertainty ahead, AR teams can help their organizations stay ahead of the curve and ultimately drive new business.

This webinar will prepare AR professionals to influence the thinking of their internal stakeholders on the key trends, dynamics, and likely scenarios to expect in the coming year.

Our speakers will discuss expectations for 2023, including:

  • What should AR professionals focus on as they plan their team’s agendas for 2023?
  • How can AR professionals align with the evolving market dynamics faced by their internal stakeholders

This is an AR-professional exclusive webinar. AR professionals should attend from:

  • IT service providers
  • Technology providers
  • BPS providers
  • Engineering services providers
Aggarwal Manu Refresh gray square
Vice President, Analyst Relations Engagement
Singh Abhisek Refresh gray square

Automated Ops – The Mantra for Reliable Digital Infrastructure | Webinar

Catch Everest Group Partner, Abhishek Singh, in this expert panel as he discusses Automated Ops, the benefits it delivers, and the role of ServiceNow as the core.

Register for the webinar

Monday, August 8, 2022, at 11:30 am CDT, 12:30 pm EDT, 4:30 pm GMT, 10:00 pm IST

Live, virtual event

Abhishek Singh
Partner, Everest Group

Satish Sukumar
SVP – Global Head (Platforms), Microland

Pablo Stern
SVP – Technology Workflow Products, ServiceNow

Vivek Radhakrishnan
SVP – Geo Leader (North America)

Register for the webinar

Top Strategies for Creating an Employee-focused Digital Workplace | Webinar


Top Strategies for Creating an Employee-focused Digital Workplace

Access the on-demand webinar, which was delivered live on May 5, 2022.

The adage “that which does not kill us makes us stronger” fits well for today’s workplace model. Our extreme focus on work from home (WFH) during the pandemic created employee and user experience UX challenges of a different scale. The consequences were severe employee burnout, dwindling organizational citizenship behavior, poor job satisfaction, and increased attrition.

Workplace leaders, like you, are now able to focus more on creating an experience-centric workplace, underpinned by empathy, delivering superior user performance and job satisfaction.

In this on-demand webinar, our experts explore in-depth coverage of the digital workplace segment and outline key UX challenges and mitigation frameworks for UX measurement and management that you can take advantage of today.

The on-demand webinar covers:

  • Complexities associated with measuring UX
  • Key focus areas of a holistic UX measurement framework
  • Key UX challenges and recommendations on moving to an XLA-based pricing model
  • Key recommendations for UX management

Who should attend?

  • CIO
  • CTO
  • CDO
  • Digital workplace leaders
  • IT Infrastructure leaders
  • Sourcing leaders

Revolutionizing Health Care: Fusing Data Analytics & Human-Centered Design | Webinar

Everest Group Partner Abhishek Singh, will join experts from Optum and Fierce Healthcare in this webinar titled Revolutionizing Health Care: Fusing Data Analytics & Human-Centered Design. 

Register for the event


Monday, March 14, 2022, at 4:00 pm CDT, 5:00 pm EDT, 10:00 pm GMT, 3:30 am IST


Live, virtual event


Abhishek Singh
Partner, Everest Group

Paige Minemyer
Fierce Healthcare

Dan Makoski

Steve Griffiths

Register for the event

Oscar Health’s +Oscar Platform May Signal a Turning Point for Healthcare Payer Product Innovation

Product innovation has been lacking in the healthcare payer product space. But can this be changing? Oscar Health’s launch of +Oscar platform may lead to an uptick in new product launches.

Soon after officially going public in March, the US-based digital native health insurer introduced +Oscar, a tech-driven platform business designed to help healthcare clients drive improved efficiency, growth, and engagement with their members and patients. +Oscar offers a cloud-based service architecture and integrated data and analytics layer to serve clients spanning the individual, Medicare Advantage, and group lines of payer business.

What led to this move?

The healthcare payer industry is rapidly changing, marked by a seminal shift to value-based care, rise in consumerism and digitization, and demand for personalized member experience, among other factors. Despite the dynamic nature of the market, the healthcare payer product space has not evolved at the same pace.

With the launch of +Oscar following the January news of Optum’s acquisition of Change Healthcare, the tides could be changing in this space. We expect the spurt already witnessed in product development activities in the payer industry to continue and accelerated product launches to follow.

The payer product/platform space has traditionally been dominated by larger players such as Cognizant (TriZetto Healthcare Products), HealthEdge, and Oracle, which offer productized core administrative platforms. In addition, point solution providers such as Optum (Change Healthcare) and Cotiviti offer solutions addressing one or more segments across the payer value chain. While payers feel most of the available products/platforms lack the essential digital dexterity, we believe that Oscar’s digital native payer platform is one of the significant developments in addressing this issue.

Unpacking +Oscar

Below is the key business value proposition of +Oscar:

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What works in Oscar’s favor?

Everest Group conducted focused interviews in the fourth quarter of 2019 with ten senior executives (CIOs and COOs) across the payer spectrum to understand their challenges and approaches to a platform-led modernization approach (read more at A Platform-based Roadmap for Healthcare Payers). Here is how +Oscar aligns to the key themes that we explored in these interviews:

Oscar Health

One of the key takeaways from the executive conversations was increasing traction toward an affiliate partner model. An affiliate partner model offers multiple benefits such as combined resources and domain expertise to drive innovation, shared ownership of innovation risk, and economies of scale to drive down costs. Having a payer affiliate as an IT partner is advantageous for healthcare plans (specifically for the small ones), as the partner understands their culture and business dynamics better. Hence, the affiliate model that Oscar Health offers makes +Oscar more relevant in the market.

What’s next?                                                              

With the payer technology market witnessing a strong nudge to innovate, we believe the launch of +Oscar is an indicator of the things to come. With BigTechs (Amazon, Microsoft, Salesforce, ServiceNow) making big bets in the core healthcare segment (Amazon HealthLake and the Microsoft Nuance deal) and digital native payers externalizing their technology, traditional product vendors will need to up their games to remain competitive.

We are positive about this investment by Oscar Health. However, it remains to be seen how Oscar leverages an affiliate partner model as well as addresses the main issue of Return on Investment (RoI) to build a valid business case for +Oscar.

Reach out to us at [email protected] or [email protected] with your thoughts.

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