The Board of Directors of our client needed to address significant issues with a US$250 million IT transformation program. To confidently make decisions about the relationship, it needed to ensure it had a current, fact-based market perspective, and to accomplish this it required global services sourcing expertise to complete an independent assessment and recommend a path forward.

The client requested us to complete an independent assessment of the IT transformation program, including evaluating the root causes of failures to meet contract obligations and deliverables, potential remedies, risks and mitigations to address gaps, and recommend an optimal approach to ensure continuity. It selected Everest Group, in part, due to our focus on the global services space that provides a distinct perspective that allows companies to maximize the benefits of service provider relationships for IT support services in particular.

In addition to leveraging our deep industry and market research knowledge, subject matter expertise, and client experience with current market data for service provider contract terms and approaches, we effectively and rapidly found points of failure and opportunities for improvement for the client.

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If you are looking to obtain an independent assessment and recommendations for improvement, reach out to our experts to address issues or get better value from an existing service provider relationship as part of a post-mortem review.