Vivek Kumar

Practice Director

About Vivek

Vivek Kumar is a Practice Director on the Business Process Services team at Everest Group, where he oversees the healthcare program. 
Vivek advises clients on opportunity assessment, business process optimization, go-to-market planning, growth roadmap, and competitive intelligence. He has authored industry reports on topics such as revenue cycle management, business process as-a-service, and customer experience in healthcare. 
Before joining Everest Group, Vivek worked in operations and corporate planning at Coal India Ltd. He holds a master’s degree in business administration in strategy and operations from IIM Lucknow, as well as a bachelor’s and master’s degree in applied geology from IIT Kharagpur.

Vivek's recent reports

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Revolutionizing Healthcare Operations: Unlocking Transformation with Business Process as a Service

The healthcare industry is transforming rapidly, driven by rising costs, stricter regulations, and a [...]

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The New Era of Member Engagement

Healthcare payers have long prioritized member experience, investing significantly to improve customer satisfaction. However, their approach has often been incremental[...]

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Healthcare Payer Operations – Provider Compendium 2023

Healthcare Payer Operations Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 29 service providers, including t[...]

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Healthcare Payer Operations PEAK Matrix® Assessment 2023

The healthcare industry constantly evolves, requiring organizations to continuously adapt and enhance their capabilities to stay competitive. [...]

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