About Skand

Skand Bhargava is a member of the Business Process Services team and assists clients on topics related to optimizing business process service delivery models, with an emphasis on Customer Experience (CX) management, contact center, and core insurance processes. Skand’s responsibilities include managing Everest Group’s Customer Experience Management (CXM) Services and Insurance BPO membership offerings.

Prior to joining Everest Group, Skand was a Senior Analyst with Corporate Executive Board.

He holds an MBA from the Indian Institute of Management, Calcutta and a Bachelor in Engineering.

Skand's recent reports

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Customer Experience Management (CXM) – Service Provider Landscape in EMEA with Services PEAK Matrix® Assessment 2020

The Customer Experience Management (CXM) market in Europe, Middle East, and Afri[...]

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Life and Pensions (L&P) Insurance BPO – Service Provider Landscape with PEAK Matrix® Assessment 2020

The challenges for Life and Pensions (L&P) insurers, which struggle with a legacy environmen[...]

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Implementing a Digitally Integrated Operations Model

Digital transformation continues to be a key agenda for enterprises across industries, as they work to gain superior efficiencies and provide a dif[...]

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Insurance Analytics and Insights (A&I) Third-party – Service Provider Compendium 2020

The Insurance Analytics & Insights (A&I) – Service Provider Compendium provides accurate, comprehensiv[...]

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Skand's blog posts

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Customer Experience During COVID-19

This is one blog of many that explore a range of topics [...]

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How to Operationalize AI in Contact Centers

All types of artificial intelligence (AI) technology – from machine learning to [...]

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Designing an Engagement Model for the Contact Center of the Future

As the customer experience (CX) is becoming increasingly critical in the contact [...]

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The Summer of Call Center Outsourcing (CCO) Consolidation: Concentrix to acquire Minacs

On July 11, 2016, SYNNEX Corporation and Minacs announced a definitive agreement [...]

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