About Skand

Skand Bhargava is a member of the Business Process Services team and assists clients on topics related to optimizing business process service delivery models, with an emphasis on Customer Experience (CX) management, contact center, and core insurance processes. Skand’s responsibilities include managing Everest Group’s Customer Experience Management (CXM) Services and Insurance BPO membership offerings.

Prior to joining Everest Group, Skand was a Senior Analyst with Corporate Executive Board.

He holds an MBA from the Indian Institute of Management, Calcutta and a Bachelor in Engineering.

Skand's recent reports

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Property and Casualty (P&C) Insurance Third-Party Administrator (TPA) Services Compendium 2021

Property & Casualty (P&C) Insurance Third-party Administrator Services Compendium 2021 provides a[...]

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Customer Experience Management (CXM) State of the Market Report on Europe, Middle East, and Africa (EMEA) 2021

The Customer Experience Management (CXM) outsourcing market in Europe, Middle East, and A[...]

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Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2021

Customer Experience Management (CXM) Services in Europe, Middle East, and Africa (EMEA) – Service Provider Compendiu[...]

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Life and Pensions (L&P) Insurance BPS – Service Provider Compendium 2021

Life and Pensions (L&P) Insurance BPS – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-bas[...]

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Skand's blog posts

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Customer Experience During COVID-19

This is one blog of many that explore a range of topics [...]

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How to Operationalize AI in Contact Centers

All types of artificial intelligence (AI) technology – from machine learning to [...]

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Designing an Engagement Model for the Contact Center of the Future

As the customer experience (CX) is becoming increasingly critical in the contact [...]

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The Summer of Call Center Outsourcing (CCO) Consolidation: Concentrix to acquire Minacs

On July 11, 2016, SYNNEX Corporation and Minacs announced a definitive agreement [...]

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