About Skand

Skand Bhargava is a member of the Business Process Services team and assists clients on topics related to optimizing business process service delivery models, with an emphasis on Customer Experience (CX) management, contact center, and core insurance processes. Skand’s responsibilities include managing Everest Group’s Customer Experience Management (CXM) Services and Insurance BPO membership offerings.

Prior to joining Everest Group, Skand was a Senior Analyst with Corporate Executive Board.

He holds an MBA from the Indian Institute of Management, Calcutta and a Bachelor in Engineering.

Skand's recent reports

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Work at Home Agent (WAHA) Customer Experience Management (CXM) – Service Provider Compendium 2021

The Work at Home Agent (WAHA) Customer Experience Management (CXM) – Service Provider Compendium 2[...]

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AI-powered Insurance Solutions: Content Extraction

Insurers deal with a large number of documents in varied formats in their day-to-day operations. The traditional content extraction process has numer[...]

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Work at Home Agent (WAHA) Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment 2021

The COVID-19 pandemic significantly hit customer experience am[...]

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Property and Casualty (P&C) Insurance Third-Party Administrator (TPA) Services Compendium 2021

Property & Casualty (P&C) Insurance Third-party Administrator Services Compendium 2021 provides a[...]

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Skand's blog posts

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Customer Experience During COVID-19

This is one blog of many that explore a range of topics [...]

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How to Operationalize AI in Contact Centers

All types of artificial intelligence (AI) technology – from machine learning to [...]

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Designing an Engagement Model for the Contact Center of the Future

As the customer experience (CX) is becoming increasingly critical in the contact [...]

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The Summer of Call Center Outsourcing (CCO) Consolidation: Concentrix to acquire Minacs

On July 11, 2016, SYNNEX Corporation and Minacs announced a definitive agreement [...]

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