About Skand

Skand Bhargava is a member of the Business Process Services team and assists clients on topics related to optimizing business process service delivery models, with an emphasis on Customer Experience (CX) management, contact center, and core insurance processes. Skand’s responsibilities include managing Everest Group’s Customer Experience Management (CXM) Services and Insurance BPO membership offerings.

Prior to joining Everest Group, Skand was a Senior Analyst with Corporate Executive Board.

He holds an MBA from the Indian Institute of Management, Calcutta and a Bachelor in Engineering.

Skand's recent reports

View All
Property and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

The Property and Casualty (P&C) insurance market has shown strong growth over t[...]

Read Report

Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020

Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front-office, wi[...]

Read Report

Orchestrating Successful WAHA-based Delivery

Generational shifts have been occurring in labor pools and workplace culture for some time now. The new workforce, dominated by Gen Z and millennials, is c[...]

Read Report

Life and Pensions (L&P) Insurance BPO Annual Report 2020: Escape Legacy and Embrace Digital through BPaaS

With CXOs acknowledging the need to move away from traditionally siloed, inefficient, complex,[...]

Read Report

Skand's blog posts

View All

Customer Experience During COVID-19

This is one blog of many that explore a range of topics [...]

Read Post

How to Operationalize AI in Contact Centers

All types of artificial intelligence (AI) technology – from machine learning to [...]

Read Post

Designing an Engagement Model for the Contact Center of the Future

As the customer experience (CX) is becoming increasingly critical in the contact [...]

Read Post

The Summer of Call Center Outsourcing (CCO) Consolidation: Concentrix to acquire Minacs

On July 11, 2016, SYNNEX Corporation and Minacs announced a definitive agreement [...]

Read Post