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Business Process Services

Skand Bhargava

Practice Director

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Skand Bhargava is a member of the Business Process Services team and assists clients on topics related to optimizing business process service delivery models, with an emphasis on Customer Experience (CX) management, contact center, and core insurance processes. Skand’s responsibilities include managing Everest Group’s Customer Experience Management (CXM) Services and Insurance BPO membership offerings.

Prior to joining Everest Group, Skand was a Senior Analyst with Corporate Executive Board.

He holds an MBA from the Indian Institute of Management, Calcutta and a Bachelor from Delhi College of Engineering.

Recent research from Everest Group Skand's Recent Reports

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Property and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

The global P&C insurance BPO market continued to be dynamic, witnessing consid[...]
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Reinventing Usage-Based Insurance (UBI) with Telematics, Mobility, and Analytics

More than a decade ago, insurers had started to explore usage-based auto insurance policies. The operational strategy w[...]
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Role of Artificial Intelligence (AI) and Cognitive Solutions in Delivering Customer Experience of the Future

Artificial Intelligence (AI) is gaining significant importance in driving end-to-end proces[...]
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The Evolving Customer Experience Management (CXM) Talent Model: The Rise of the Super Agent

The shift in the CXM industry from arbitrage-first play to digital-first play has been well evidenced. Incre[...]
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