price benchmarking

Research (Europe), Service Optimization Technologies

Sarah Burnett

Vice President

Contact Sarah

Sarah Burnett, a well-known industry analyst and market influencer, is a Vice President at Everest Group, where she leads the company’s Service Optimization Technologies (SOT) research program globally. As part of this, she researches and advises clients on automation technologies, such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and global service provider’s capabilities in this field. Based in London, she also serves European clients across Everest Group’s Europe-focused global services research areas.

Sarah is chair of BCSWomen, the women’s group of the British Chartered Institute for IT, and founder of AI Accelerator, a programme of free AI events, seminars and webcasts by experts, to inform and educate participants.

Sarah’s accolades include:
• Named one of 50 most influential women in UK IT by Computer Weekly in 2016
• Also in 2016, she was named an outsourcing A Lister by the Global Sourcing Association (GSA)
• In 2017 Sarah was named a Digital Leaders’ Champion for the UK South East

As well as contributing to media, Sarah often speaks at leading client and industry events and webinars. She is active in social media as well with frequent blogs and Twitter posts (@SarahBurnett).

Functional and industry expertise combined with deep domain knowledge in pricing, locations, and service delivery technologies

From My Perspective

“Everest Group is made up of very talented and highly motivated people. We have a collaborative and data-driven approach to research and problem solving combined with high standards of professionalism and core values.”


Recent-Research Sarah's Recent Reports

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Business Process Services Delivery Automation (BPSDA) – State of the Market Report – 2017

The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital e[...]
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Artificial Intelligence in Global Services – State of the Market Report – 2017

Artificial Intelligence (AI) has long captured the imagination of humans. As we progressed in the current technology-[...]
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Business Process Services Delivery Automation (BPSDA) – Service Provider Profile Compendium 2017

The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digi[...]
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Talent Model and Location Hotspots for Service Delivery Automation (SDA) Center of Excellence (CoE)

The global services industry has witnessed a rapid surge in automation efforts as a lever to reduce [...]
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Recent-Research Sarah's Blog Posts

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Could RPA and AI Save GDPR Laggards from Hefty Fines? | Sherpas in Blue Shirts

With just seven months to go to the General Data Protection Regulation (GDPR) compliance deadline, many companies still h[...]
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RPA and BPM – The Twain Shall Meet after All | Sherpas in Blue Shirts

It was not long ago that I was talking to a German manufacturer about the relative merits of different types of automation solut[...]
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I Can’t Get No Satisfaction – The CSAT View of RPA in BPS Contracts | Sherpas in Blue Shirts

Everest Group’s latest research shows that while there is growing adoption of Robotic Process Automat[...]
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The “War” in Ransom“war”e – Service Providers will Feel the Pain of Clients’ Tougher Security Policies | Sherpas in Blue Shirts

In the immediate aftermath of last week’s Wannacry ransomw[...]
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