Sarah Burnett, Executive Vice President and Distinguished Analyst, is a well-known industry analyst and market influencer. At Everest Group, she leads the firm’s Service Optimization Technologies (SOT) research program globally. As part of this role, she researches and advises clients on automation technologies, such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and global service providers’ capabilities in the field. Based in London, she also serves European clients across Everest Group’s Europe-focused global services research areas. Sarah is chair of BCSWomen, the women’s group of the British Chartered Institute for IT, and founder of AI Accelerator, a programme of free AI events, seminars and webcasts by experts, to inform and educate participants. Sarah’s accolades include: • Named one of 50 most influential women in UK IT by Computer Weekly in 2017 and 2016 • Also in 2016, she was named an outsourcing A Lister by the Global Sourcing Association (GSA) • In 2017 Sarah was named a Digital Leaders’ Champion for the UK South East As well as contributing to media, Sarah often speaks at leading client and industry events and webinars. She is active in social media as well with frequent blogs and Twitter posts (@SarahBurnett).