Santhosh Kumar

Practice Director

About Santhosh

Santhosh Kumar is a Practice Director on the Business Process Services (BPS) team. He assists clients on topics related to intelligent automation technologies such as process mining, task mining, and process orchestration. Prior to joining Everest Group, Santhosh worked as a systems engineer with Infosys Limited. He holds a master’s degree in business administration from the Indian Institute of Management (IIM), Kozhikode, and a bachelor’s degree in mechanical engineering from Andhra University.

Santhosh's recent reports

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Revolutionizing Contact Centers

In recent years, contact centers have transformed into strategic assets vital for high customer engagement. They foster relationships across diverse communication chann[...]

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Process Orchestration State of the Market 2023 – Update

Everest Group defines process orchestration as software that enables business users to design, manage, and monitor end-to-end business process[...]

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Process Orchestration – Technology Provider Compendium 2023 – Update

Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining tracti[...]

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Accelerating Digital Transformation and Driving Business Success: the Crucial Role of Process Mining in the Life Sciences Industry

The life sciences industry is rapidly evolving due to macroeconomic s[...]

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Santhosh's featured content

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Appian’s Acquisition of Lana Labs: Yet Another Testimony to the Potential of Process Mining

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