Manu Aggarwal is a Partner in Everest Group’s Business Process Services (BPS) practice. He is responsible for the growth of the practice in terms of client relationship management, delivery excellence, and content innovation. He assists clients on various business processes, delivery optimization, go-to-market strategies, and future investments across multiple industries, such as Banking, Financial Services, Insurance, Healthcare, and Life Sciences. He is also responsible for new-gen BPS opportunities, including marketing and Trust and Safety. Leveraging his strong consulting and business experience, Manu has advised multiple banks, insurers, payers, and service providers. In addition, he is also responsible for driving the publishing agenda and thought leadership development across these industry practices. Prior to joining Everest Group, Manu worked as a consultant for firms including Unilever. He led consulting engagements in areas such as process improvement and optimization. He started his career as a Computer Scientist with Adobe Systems. He holds an MBA from IE Business School (Instituto de Empresa), Madrid, Spain, and a B.E./B.Tech. degree from Netaji Subhas Institute of Technology (NSIT), Dwarka, India.