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Revenue Cycle Challenges for the US Healthcare Systems

Manu Aggarwal, Partner

Exploring the key factors contributing to the attractiveness of the RCM BPS market and exploring the question of future growth sustainability.

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About Manu

Manu Aggarwal is a Partner in Everest Group’s Business Process Services (BPS) practice. He is responsible for the growth of the practice in terms of client relationship management, delivery excellence, and content innovation.

He assists clients on various business processes, delivery optimization, go-to-market strategies, and future investments across multiple industries, such as Banking, Financial Services, Healthcare, and Life Sciences. He is also responsible for new-gen BPS opportunities, including marketing and Trust and Safety.

Leveraging his strong consulting and business experience, Manu has advised multiple banks, insurers, payers, and service providers. In addition, he is also responsible for driving the publishing agenda and thought leadership development across these industry practices.

Prior to joining Everest Group, Manu worked as a consultant for firms including Unilever. He led consulting engagements in areas such as process improvement and optimization. He started his career as a Computer Scientist with Adobe Systems.

He holds an MBA from IE Business School (Instituto de Empresa), Madrid, Spain, and a B.E./B.Tech. degree from Netaji Subhas Institute of Technology (NSIT), Dwarka, India.

Manu's recent reports

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A New Paradigm of Marketing Beckons: Marketing Services State of the Market Report 2022

The outsourced marketing services market grew at a 12-14% CAGR from 2016-22 and is expected to grow at a 20-24% [...]

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What's the Deal? Evolving Sourcing Priorities in Trust and Safety

In recent years, outsourcing deals in the Trust and Safety (T&S) space have significantly increased due to growing content volumes[...]

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Put the Pedal to the Metal – An Enterprise Perspective of ESG in Banking

ESG, or Environmental, Social, and Governance, is no longer a mere buzz word in the Banking and Financial Services (BFS) sect[...]

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Life and Annuities (L&A) Insurance State of the Market Report 2022: a Pathway to Exploring Growth Opportunities Amid a Turbulent Macro Environment

The global life insurance industry rebounded strongl[...]

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Manu's blog posts

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Safeguarding Social Media: How Effective Content Moderation Can Help Clean Up the Internet

The role that social media content plays has been under increasing scrutiny. [...]

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Anti-financial Crime Talent Imperatives in the Digital Age

For years, financial institutions have struggled to attract and retain quality anti-financial [...]

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Join the Now Generation!

Technology sure has advanced since the dawn of the digital era. Remember [...]

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BPO: Healthcare Payers’ Swiss Army Knife

The healthcare payer market continues to experience rapid transformation as efforts to [...]

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