Katrina Menzigian, Vice President, Everest Group, leads the firm’s research practices on Contact Center Outsourcing and Customer Experience Services, Finance and Accounting Outsourcing, and Procurement Outsourcing services. These practices involve both ongoing subscription research and custom decision support projects for enterprises and services providers. Katrina also is a frequent participant and presenter at industry forums, webinars, and client sessions. She brings 20 years of experience in conducting market research, developing competitive intelligence, and advising service providers and buyers on a wide range of outsourcing, offshoring, and BPS issues to her role.
Katrina also leads Everest Group’s Research Relations program. In this role, she is responsible for offering Everest Group’s point of view on critical developments within the global services industry. This includes engaging with key service provider and enterprise executives, industry organizations, and other stakeholders to ensure enduring collaborative relationships.
Katrina’s past roles include VP of BPO Research at IDC, and research and consulting roles at the American University of Armenia, and the Edward R. Murrow Center for International Communications at Tufts University.
She holds an MA of International Affairs from The Fletcher School at Tufts University, and a double BA from the University of California at Berkeley.