Generative AI: The Disruption the GBS Model Needs, or Just Another Over-hyped Technology?
Generative AI is rapidly reshaping the landscape of Global Business Services (GBS). Various industries stand t[...]
Anil Vijayan leads Everest Group’s Service Optimization Technologies (SOT) and Human Resource Outsourcing (HRO) membership and custom-decision support programs globally, with responsibilities spanning growth, client relationships, and talent agenda.
He advises senior stakeholders on digital transformation and disruptive technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), intelligent automation, and process mining. He’s also responsible for advising stakeholders on the HR and talent services value chain, including payroll, benefits, HR technology, and multi-process HR outsourcing.
He is often quoted in media publications. as well as invited to speak at industry forums. He has authored numerous reports, including those centered around next-generation themes. such as employee experience, digital adoption, automation, and analytics.
Prior to joining Everest Group, Anil was with Ernst & Young’s advisory business. He holds an MBA from the Indian Institute of Management, Ahmedabad.
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