David Rickard


About David

David Rickard is a Partner at Everest Group, leading the global customer experience management services, and trust & safety and marketing services.

Before joining Everest Group in 2021, David held leadership roles in outsourcing and customer experience. Most recently, he led the outsourcing practice for a CX consultancy, and before that, he was a Senior Procurement Director for Microsoft, where he was responsible for contact center outsourcing on a global basis. During his seventeen-year-long career at Microsoft, David became a key member of the leadership team that successfully delivered one of the largest business process outsourcing (BPO) RFPs in recent history and also won the prestigious IAOP Global Excellence in Outsourcing Best Practice Award.

Additionally, David is a mentor for the Global Mentorship initiative, a non-profit organization that provides guidance and business skills to college students through online mentorships, .

David's featured content

GettyImages 629112052

Are Investors Right to Be Nervous about CXM Providers? Well, It Depends!

Navigating the CXM Outsourcing Landscape - Presentation - 1200x628

Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers

Strategic Considerations for Customer Experience Management Portfolio Rebalancing
Market Insights™

Strategic Considerations for Customer Experience Management Portfolio Rebalancing

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.